Fairmont Resort Review

Stayed for a couple of nights at the fairmont. We had a nice room with a view and were impressed with the staff but found a few things disappointing

1) the beautiful lounge bar with the fireplace where you used to have a drink before dinner has been turned into a restaurant. This detracted from our enjoyment.

2) we were allocated a disabled bathroom which had a shower with no glass wall which sprayed everywhere and no bath. I guess this was just bad luck due to their being no disabled people who needed that room and the hotel wanting to sell it.

3) we ordered a margarita pizza for room service and got a pizza with nothing but cheese.

4) the pool was full of kids to the point it was unusable to us. We did book at the end of the school holidays so I guess that was our mistake.

I don't want to seem mean because I am a long time Accor club member but we left a little bit disappointed.

Brent

We had a very pleasant stay. Friendly staff, good breakfast, though it pays to get bed and breakfast package. Beautiful, quiet location.

Beautiful place, would recommend for anyone thinking of getting away to the blue mountains

Big resort with huge grounds. Loved the fireplace!
Nice pool and jacuzzi.
Great bush walk to a look out right off the back . There is segway and a golf course to keep you entertained.

Nice venue. We stopped in on the way back home from katoomba. The bar area was quite busy and there was quite a wait to get served, though it was a public holiday. Staff seemed friendly and apologised for the wait.

Great location, staff at the Embers bar/cafe were very lazy, they left tables dirty and messy, and I paid $6.50 for a cup of tea..not a pot, a single cup. That's ridiculous. It cost more than a cup of coffee and it's hot water and a teabag. Disappointed.

Platinum members stayed in contact with the Russian staff at the front desk for less than ten sentences. I felt indifferent. Although I had talked to her very friendly, I didn't respond. I just wanted to give me a room card and send me away. When I checked in, I took the children and checked in at the same time. The hotel would send Xiaohuang duck to the children. When we saw the little yellow ducks who had just checked in after lunch, my children asked me to want one. When she went to the member counter to ask the staff, she was a little impatient and put one on the stage. I hope that we will continue our own business at a glance. It may be that the self-proclaimed foreigners are arrogant towards me. But I think I have booked real money and paid the rent for the house and I am a Platinum member of Accor. The most basic courtesy of the guests.
In the evening, my child started to have a high fever of 39.8 degrees. I want to ask the front desk staff to take the water. The answer is that the hotel only provides two waters. I have to pay for the extra purchase. This is my first time to stay at the hotel to buy water myself, even though Platinum members are no exception, but I hope that the hotel industry mainly knows that it is the water used to save the lives of children, and it is the water that saves a child with a high fever of 39.8 degrees. When we were in desperate need of assistance in providing medical grounds, the front desk staff never gave us any care. The location of the hospital they were going to was wrong. We really wanted to cry on the highway, but looking at the year. Young children, we continue to ask for directions at the hotel next to the road, and finally find the hospital in the Blue Mountains. Is this indifferent hotel for people to live in?
After taking care of the children all night, the next morning, I asked the front desk to check out at 13:00. I hope that the children will have more time to rest, but the door is not there. We must check out at 12 o'clock on time. I think what kind of service is this. You will have family and children who have difficulties when going out. If you have empathy, you should not do this.
I strongly recommend that AccorHotels should take good care of these inhuman, non-respecting, uninformed, and unrespecting operators to warn us to maintain our members' long-term loyalty and sense of belonging to the group.

Kids friendly . A lots activities for all ages kids . Very nice hotel . Introduced this hotel to all around me who have kids family. Definitely come back again

generally OK. Check in was slow. Room was quite well furnished - though carpet was pretty grotty. Food at breakfast was only adequate. Gym needs major overhaul (new cardio equipment in particular)

Amazing place. Great staff. The breakfast is mouth watering. The views are heavenly. Some good walking trekks with easy access. Recommended for anyone who's never been there.

The hotel is pretty standard, expensive average food and the hotel is looking dated and tired. Although the kids facilities are good be aware that the children's activities are not all suitable for under 3s. This would have been a 2 or 3 star rating if it wasn't for the staff who were extremely pleasant, helpful and really went the extra mile. They really were brilliant and the best thing about the resort.

Went for a formal event, very nice and friendly staff. Also very accommodating and always happy to help in anyway they can. Comfortable seating and the mood is always a good one. A nice place to stay for a night or two, formal events or anything else you might think of. The bars have a wide range of drinks and the sydney brewery drinks are always a favourite. To summarise, was a great experience for me.

We arrived with a baby and 9 full luggage bags no one was able to assist us we arrived at 6pm on the monday evening
breakfast was terrible tasteless and we have stayed at Leura before on numerous times and always felt the buffet was always of high standard this time was very poor and we were asked on no less then 6 times what room we were staying in even while sitting and accesing the buffet even after advising them at the desk on the breakfast twice of our room number mind u the front desk staff had her mouth full of food when we asked i used the cafe upstairs and ordered a $5.00 coffee which the bar person advised me she has no idea how to make a piccolo and coffee was burnt and terrible no to mention shop was closed all day on tuesday and with a baby and wife who likes to shop was very inadequate and a hassle to pick up necessities and driving 5km after we arrived again and i the morning AGAIN

A fantastic family friendly resort. Friendly service, great rooms, great food. Currently building an ice skating rink!

Fairmont Resort has many different facilities and the grounds are beautiful. I recommend to get here by car because the station is about a 30 to 40 minute walk away.
The room wasn't ready by the check-in time and we had a some problems with house keeping and staff attitude. However the assistant manager made it up to us and we're quite impressed.
The breakfast buffet was amazing with a juice and egg station!
I would recommend and come again.

Beautiful hotel, wonderful restaurant inside with a lot of great food options. View to the courtyard is peaceful and the air feels fresh outside.

Room was great, large, light and airy with windows that open.
Food ok, though range limited and serving sizes small.
Excellent beers.
Plenty for the kids.
Will be back!

Although the family room setup met our needs exactly it was the small things that we felt disappointment with. The heater wouldn't heat and we felt really cold in the mornings, no sugar for a hot tea in our room, the only restaurant open during the week was embers and all we wanted was a healthy light meal like a soup and there wasn't one!! (seriously Blue Mountains in winter equals soup). The pool was cold, I didn't enjoy the temperature and my daughter was blue within a few short minutes. Overall the staff were very friendly and helpful.

From the minute we arrived we were treated so well by the wonderful staff. One of them actually rembered us from previous years. Great food, great facilities. The best Easter egg hunt ever!!My children have requested that we visit every Easter.

Beautiful resort and the service and staff made our stay even more enjoyable. Our kids aged 6 and 2 loved the entire stay and there is so much to do from kids club to an indoor pool. They have yoga in the mornings and a free cinema with movies for kids and something for the adults of a night. Highly recommend!

Great resort and facilities! But it's a bit far from everything although it does make for a great Escape.

Beautiful resort. Here now in Spring and the grounds and surrounding areas are in full bloom

Funeral service of Paramedic Dearne Fulcher...say no more.

Fantastic place to be with family, friends or group activity.....would love to come back!

The stay was Quite comfortable the motel was lovely but could do with a facelift & the maids could perhaps clean the rooms better.

Just Spend the weekend with my wife and little girl.
Great activities for kids, including an amazing in house cinema, play area, spa.
Good dining esp breakkie at the Jamisone Cafe with majestic views was great.
Lots of Leura attractions nearby esp Toy museum.

To say I was disappointed in my stay would be an understatement. I have fallen into the marketing scheme of this supposedly luxurious resort. But, arrived at what felt like a cheap motel with a ridiculous price tag. The only thing the place had going for itself was the location and fancy lobby.

While in the room unpacking, my partner went to place their phone charger into the socket provided above the desk. The tv mounted to the wall above, suddenly falls entirely out of the wall, striking them on the way down. (God forbid a child wasn't close by) Although, maintenance was quick to fix the issue, and provided an excellent service. Management failure to follow up about the problem or render assistance. It felt like they completely disregarded the incident.

Due to COVID, several facilities were not in use. This is understandable. However, the price was the same.

I would recommend to everyone who is planning to stay at this resort, to sneak some snacks in your bag, as the food on-site is ridiculously priced. $7 for a standard hot chocolate and $30 for a cheaply made breakfast consisting of powdered eggs. Similarly, you'd think with the hefty price of the stay it would include some basics. You have to pay for Wifi each day and to watch a movie in your room is $15 a movie. This place just gets pricer and pricer.

Lastly, It would have to be one of the worst sleep I have ever experienced in a hotel. The aircon did not work properly, leaving us with an overheated bedroom. We tried to fix the issue by opening the windows where it was less than 3 degrees outside and still couldn't overcome the heat.

I would've given one star, but the maintenance man provided great service and saved a star for the team.

I'm very disappointed in my stay, please do not reply with a generic response.

An amazing place to stay in the blue mountains. Has a great location. Great restaurants around. Nice rooms. Great for all ages. The hotel is huge and their building new things such as an ice skating rink. I usually go during winter and they celebrate Christmas in July which is really fun and Santa comes to visit. So many great facilities. Theirs a kids club, spa, a cinema where you can watch movies for free, A gym, swimming pools, bowling, a merry go round, jungle gym, arcade games, table tennis, pony rides, a train for kids to ride on and so much more. I really recomened coming here.

Beautiful resort & facilities. The staff were all very helpful & friendly. Definitely coming back!

couldnt check in until 2 hours late due to some issue, paid $278 for a night and still have to pay for wifi - not good in 2016. room was fine though and staff nice enough

Love this place. We come here every year for Christmas in July

My family and I stayed for two nights and the hotel is set in a really lovely setting with relaxing views of the mountains. That setting and the family friendly nature of the hotel are a good portion of the rating, with the hotel itself feeling its age a bit and a mix of great staff and average staff. With the room, it was a good size and had all the amenities, which included a new large screen which was great for kids (and supported streaming from our mobiles so we could watch movies without the need to sign up to the movie package). We had an issue with the bathroom exhaust fan which took a couple of requests before it was looked at and then they identified that it had been off for a few days (and that would have been for a series of rooms as they are all connected). The room was clean, decor getting on, and the wardrobe sliding door needed new rollers. Food at Embers was well cooked and tasty, though portion size wasn't great, particularly in line with the cost. Jamison's buffet for breakfast was good in terms of selection and the food was tasty, worth getting and the view is lovely in the morning (call out to the staff in the restaurant who were great). The kids areas are fun for all ages, with climbing areas, arcades (albeit paid), mirror room, and a fantastic movie theatre (good movies). We did a pony ride which was great for the five year old. The pool wasn't small kid friendly, which was a shame.

Excellent Hotel to rest and relax with the fantastic views of the Blue Mountains, especially after a 16 hour trip from Dubai

The best place to stay, very resorty, good customer service, great location, very kid friendly! Best part is that it's close to Leura!

Great room, comfortable bed excellent service and great surrounding area! Not much more you could want from a hotel!

Great kids zone play area with early opening & late closing times

Indoor pool was nice except spa wasn't working when we were there in the morning.

Beautiful setting & garden surroundings

Great location

Great buffy breakfast

Overall the best experience. Great accommodation for family! My 4 year old loved it

We had the most beautiful stay. The ladies at check-in were all very well presented, and very accommodating to our needs. We had a wedding, and they ensured an early check-in so my partner and I had plenty of time to get ready. We truly could not fault our visit, and at the time of booking, were a little taken aback at the cost per night, however once walking through those front doors, we realized it was completely worth every cent. The flowers throughout the chateau were beautiful, and our room was very spacious. The view of the blue mountains through those large glass windows from the foyer is just stunning. We entirely recommend The Fairmont, Leura and cannot thank them enough for their amazing, efficient and courteous hospitality. Thankyou, again.
Kurt + Amy

Nice rooms, comfy beds, great food and amazing scenery.

An excellent resort with great amenities. Great breakfast although I was a bit disappointed with the dinner quality as I had enjoyed my previous dinners at the Fairmont.

On arrival at the hotel, the front desk were great. The room was great and the welcome cheese platter and red wine fantastic:) Unfortunately, we dined at Embers the first night and had average food with very slow service:(

Love the little cinema. Good for kids or a couple on a romantic night.

Thank you providing such a great family getaway! Staff we're a pleasure to deal with and nothing was too much trouble. The kids loved all the rides and they love Dani!! Thank you to all of your team and special mention to Moana!

Well maintained, friendly staff. Great location and views and lots of things for the kids to do. Pool was excellent

Only a overnight stay here, and our valley view room was spacious, comfortable, clean. Breakfast was a pleasant buffet style with a good variety of choices.

While some aspects of our stay were good, such as the location and my complimentary arrival gift for being a Gold Member, we had issues with both the bedding and the restaurant. I waited over an hour for one steak and 2 kids meals, we waited 30 mins just for the drinks, and I even had to go to the bar to order as I was left unattended for a full 15 mins at the table with a 6 and 4 year old. Our early, 6pm dinner wasn't concluded until 7:30pm.

I was then told I was going to be charged $25 for extra bedding when I asked for one of the daybeds to be made up for one of my children. I argued this profusely and was rather annoyed that I was being hit with a fee despite my booking CLEARLY stating that I was booking for 1 adult and 2 children. There was no mention of an additional fee in my booking information and when they claimed the cost was for labour I simply stated that I would make the bed myself but they can't possibly expect 3 people to share one bed! I shared with one child as it was, but you cannot charge people on arrival when a booking is made correctly. If you charge for 'extra bedding' then it should be part of the initial cost and not tacked on later. They waived the fee, but I should not have had to argue the point at all. I've worked in a hotel and we never expected a party of 3 to share one bed.

In addition to the comfort of living, the cuisine of the western restaurant is even more memorable. The souvenir shop is a big shopping every year, it is really cheap.

From our arrival to our departure day, staff's professionalism and support to us all was EXCELLENT!!. Fantastic buffet breakfast with friendly staff. Embers Restaurant- Beautiful restaurant setting & lovely food.Great location with only minutes to near by attractions. Looking forward to visiting again.

The resort facilities are absolutely lovely in a stunning setting. Check in was slow but that was because we arrived at the same time as a tour group. The conference catering was lovely, and the dinner that I had was great but on the expensive side. Breakfast was uninspiring and also expensive - I would have preferred a non-buffet option.

Thank you to all the friendly staff, with special thanks to the Chief of Concierge Adam. Adam truly loves what he does and went above and beyond to bring joy to our holiday. The vibes at this resort breath family getaway with so much for both adults and kids to enjoy. The food is also amazing. The dishes and deserts at Embers are exceptional. We can't wait to return

Everyone so helpful , food was lovely they followed covid rules very good. We were older ladies & they really looked after us, it was a busy night for them with a school formal on but they went out of there way to help us. Wendy & Jan

Room was extremely small for the price. First room had a blocked shower, manager wanted to "try and fix it". Explained we were there for two days to relax and not happy about people being in the room. Moved to a second room. Didn't realize until the next morning that the courtyard was right under the walkway to the recreation area and everyone could see everything from the glass doors, couldn't even let the sun in and kept the curtains closed the whole time we were there. Towels were extremely dry and rough, felt like exfoliator on our skin. Stains on couches. Mattress so hard we both woke up with back pain. Mini bar had goods missing from it and a half drunk bottle of wine. Extremely poor value for money with substandard rooms at an unreasonably high price. The buffet for dinner was so overpriced we could have gone elsewhere and had better food. All we had was the option of beef or pork roast with sides, about 3 salads and cheese and fruit. That's not a buffet! Would not recommend anyone stay here. The only people that were amazing were the concierge team, namely Adam who provided us with great advice on where to go and we enjoyed every minute of these locations!

Great location and facilities. Room not as quiet as I'd have liked, but still thoroughly enjoyed our stay.

Please pass on to management: Thank you to kateleyn and Natasha from the from the lobby bar for your wonderful guest service! I think that these two women are capable of management positions within the hotel! I can't wait to visit again. Thank you for your hospitality.

This is our 10days wedding anniversary trip. We only stayed one night in Blue mountains. We found that the hotel staff had arranged everything before we arrive. There are lovely welcome gift and some congratulation card.We feel very surprised and delightful.
The resort is big and beautiful. Especially the restaurant, you can see very good blue mountains view while having breakfast! The out door area is also very nice. The view is beautiful like a painting! I took many wonderful photograph here.
The only disappoint is we book a superior room and no upgrade. But my friend booked a standard room and upgraded to the same room as me. We are both platinum member. I can understand this is upon available. But our wifes will compare while we were travelling at the same period.
Anyway, fairmont blue mountains resort is a high standard, good service and beautiful hotel. I will suggest this hotel to my friends.

Our stay was perfect! Every staff member was extremely helpful and pleasant. We had the pet room which was a life saver as we couldn't find anyone to look after our cat and it was such a nice room. We will definitely be back.

I attend Yoga at the Fairmont, great teachers and facilities. These sessions are available to guests and locals.

Good environmental area. Kind and nice place but it is old and need to be new-renovated. A Staff is nice and very kind service for customer. Good hotel service. I am impressived.

Comfortable bed and room. Lovely food. Good service. Beautiful surroundings.

My husband and I were desperate for a peaceful break away from our stressful jobs and we were not disappointed. We had stunning views a beautiful room and friendly engaged staff. Sarah the duty Manager when we first arrived was wonderful as was Michael the Concierge/Porter so helpful knowledgable of local area and friendly..nothing was too much trouble for this man a real asset to the resort.
Bobby at the Eucalypt bar and Hima the Embers Restaurant Manager both also so helpful and friendly.We had some lovely meals in the restaurant in the evenings.Can't wait to return one day to see the stunning sights of the Blue Mountains and stay at the Fairmont in Leura.

Service and staff were terrible. Overpriced and booking information confusing. Stay elsewhere in Leura.

Fantastic for the family getaways, didnt have to leave the Resort.
Bobby the barista makes a mean coffee too.

Very pretty scenery, comfortable accomadation and a great place for a conference

Great location but pretty busy and hard to get a car park. Staff are fantastic but food at the restaurant is mediocre.

We recently had the pleasure of staying here over the June long weekend. On booking, we received a complimentary upgrade along with breakfast. Our room was great, with views out over the valley. Loads to do - unfortunately Covid reduced activities at the resort, but still didn't disappoint. Staff were very friendly and professional whilst upholding all required social distancing laws. Highly recommended and will return. Cheers.

Very good family orientated resort with helpful and friendly staff. Good views of blue mountains from resort and several good walks to go on.

It s not worth the money.
The staff at the reception are rude and not too helpful. Spa closes too early and rooms are too noisy... I could hear all the conversation of next room. Good for a day visit only.

Nice resort. Not big but nicely decorated.
Lots of board games to borrow.
Good kids area to play (mirror maze, jungle gym), arcade, table tennis.
Good pool and indoor pool.

This place truely has everything! It is complete luxury set in the breathtaking national park. The staff are incredibly friendly and food amazing. My kids loved it and there was always something to keep them busy from the kids zone to pony rides to bushwalks. We stayed for 3 days and still did not manage to do it all. This has become one of my top rated hotels of all time. Will definitely be back.

We visited the restaurant (Embers) for lunch. The restaurant atmosphere was good. They were very accommodating for the family. The speed of service and quality of food were disappointing. The hotel appeared dated. Beautiful setting.

This place has significantly improved. Great entertainment for young kids.

Beautiful place but $360 per night was so overly priced for the room we had with a view of a tree branch. Buffet tea was also over priced at $51 per head for an average variety of food. Some staff were lovely and some were not. Poles need to be removed from some people. Wouldn't stay there but again but nice place to visit.