Fairmont Pittsburgh Reviews

Great service. Friendly staff. Excellent view of the city.

Well-appointed, quality hotel with professional, friendly staff. Smooth check-in/check-out, prompt service. The complimentary high speed wifi is reliable if you are depending on it to work. Only hiccup was that the room service menu was outdated and several items were unavailable. Overall, very good experience.

Spectacular. Super views of a super city. A first rate joint to be sure!

Was the nicest hotel I've stayed at this side of the Mississippi. 23erd floor

Comfortable sleep in downtown Pittsburgh! Close to Heinz Field for football games. Delicious food in Habitat restaurant.

Beautiful, clean room. Tons of space. Very friendly staff. Would definitely recommend.

I visited for the earth day fashion show. It was a great place for the event and the service was fantastic.

Wedding reception. Service staff extremely attentive and always there when needed. Front door reception very friendly and helpful with requests also

Andy's bar downstairs... Short grey beard middle aged man very helpful very friendly and delicious drinks.

Service was very slow..breakfast was mediocre at best

Service was good, and the room was clean and nice. Didn't actually spend much time there, but a nice place to sleep.

This hotel was excellent. It was very clean - looked new. The value was exceptional. Although I used points, the actual nightly rate was very reasonable considering how close to the city and shopping this hotel was. The staff was extremely helpful and friendly. The amount of shopping around the hotel was incredible.

The ballroom is very clean and the staff are extremely helpful and kind!

Awesome hotel in a great location. Modern and clean rooms.

A nice overnight stay. Accommodations were satisfactory. Habitat, the restaurant on the second floor, was delightful. The Jazz at Andy's in the lobby is a great way to end the night with a few drinks.

Didn't purchase anything or stay in, but the jazz performances were amazing

Visiting for a special occasion(anniversary). Currently here and laying on the bed before we go to dinner. The staff has been amazing and the room is clean and beautiful. I would highly recommend visiting the spa, which we did, and indulging yourself. We almost don't want to leave for dinner... But are looking forward to the views from our beautiful room tonight. Will update after check out.

No other place to stay in Pittsburgh, top flight accommodations

Excellent staff, well appointed clean rooms, well situated location

THE ABSOLUTE BEST
IN EVERY WAY POSSIBLE

Had a bed bug in my original room, they did move me, and all they said was "ew". In the morning the maid barged in, no knock, while I was getting dressed.

It was in Pittsburgh. They were really nice and it was a great place, my only compliant is that I could not regulate the water temperature that well. It just stayed really hot in the shower.

Room was beautiful and bed/pillows were very comfortable. Love the addition of the binoculars for guests' use. Every staff person with whom we interacted was very friendly and accommodating. The only disappointment was that we had booked a room and told them we were celebrating my birthday - the front desk asked several times to confirm if we were honeymooners or celebrating an anniversary... I guess someone typed it in wrong.

Clean rooms and excellent service with many amenities, such as a gym, spa, and restaurant.

Classy hotel with good service and a magnificent view

Convenient location and friendly staff. Nice gym too.

Hotel is nicely located downtown, rooms are clean and staff is very friendly.

Lobby is good-looking and lively. Room sizes are larger than average. Soap scent is musk and good.

Cons: Sheets are stained and torn. Bathroom lighting is depressing. Hallway and room color scheme is interesting

Fantastic stay at the Fairmont. Staff went above and beyond. Always someone there to help and freely offered help. Beautiful, clean room.

My family and I stayed a the Fairmont Hotel in downtown Pittsburg over the Thanksgiving day holiday. We reserved a suite for me and my wife and a room each for my son and my daughter and her husband. We travel all over the world and always try to stay in the nicest hotels. The Pittsburgh Fairmont was not one of them. First, we were told breakfast ended at 10:30 am on Thanksgiving Day but when we showed up at 10:05 am for breakfast after our morning workout, we were told breakfast ended at 10:00 am! Surprise! Our daughter ordered room service that morning and it took all of 1.5 hours to arrive. Then there was no silverware in the kitchenette of the suite so we could not eat any of the food we brought back from our family Thanksgiving Day meal later in the evening. We used the coffee cups on Wednesday and they were never replaced so when we returned from our family Thanksgiving Day meal there were no coffee cups in the room. We ordered champagne from room service that night, along with requesting coffee cups and silver ware, and it took almost an hour to be delivered. When the champagne arrived, it was flat. And when I say flat, I mean as flat as Sonny Liston when Muhammed Ali (then Cassius Clay) knocked him out in the first round of their second championship fight in Lewiston, Maine in 1965! I wrote all this up and left if for the manager and never heard back from him. And, just so you know that I am not usually a whiner and complainer, I have designed a business card-sized Eagle/Duck card which I carry around and had out to people for superior service (Eagle) or poor service (Duck). I handed out eagle cards to two members of The Pittsburgh Fairmont staff during our stay. Needless to say, I handed out a duck card to the General Manager.

The nicest hotel in Pittsburgh. Great rooms and an extremely courteous staff.

Had a massage at the spa. First class all the way!

Great customer service .
Nice spa.
Beautiful views of the city but the rooms run warm even at the coldest temperature.

The room was awesome, view was awesome and staff was great. I have nothing but good things to say. I also loved the hotel dog. It was so nice to be greater by her coming into the hotel and watch her wandering around the lobby making everyone feel welcome. The hotel bar was also great, good spirits and great drafts for a hotel, I was impressed. Would stay again for sure.

Stayed for one night. Very clean and modern rooms. Beautiful hotel and friendly staff.

Very frustrated that food that was supposed to be delivered to refrigerator the afternoon of my arrival did not come until the next morning, and only making a number of calls.

The Fairmont is a great hotel - large, clean rooms with quick service. Will definitely stay there again when I'm in the area.

I've been here twice! The service was very good! Fl.2 restaurant has the best bartender very friendly staff all around. Room was clean.

Flat out amazing. I'd probably stay here ever time I go to Pittsburgh. I recommend highly.

Our all time favorite hotel in Pittsburgh!! amazing staff!

Love Andy''s wine bar. Live music and very interesting cocktails. I had a 'Korean BBQ' cocktail with rye whiskey and Korean BBQ shrub. It tastes exactly like bbq, but not too overpowering. Only critique of Andy's is that it's a bit small. For a hotel bar, highly recommend

Really great service. Very relaxing atmosphere and room. Prefect for a business need.

Great view of PNC park from the room, service was great, however price for internet in the room was absolutely ridiculous at $15/day

It was very clean, the staff was exceptional and friendly as well as professional.

This hotel was spectacular! It was gorgeous from when I walked in the door, yhe room was beautiful, the staff was very friendly too. The hotel is also located in a great place!! I highly suggest staying here, you won't regret it.

The Fairmont is the meeting place of who's who in Pittsburgh and beyond. It is a lil pricey, but the jazz music and company is well worth it.

Really awesome hotel, however it lacks free WiFi throughout the whole building. I noticed a lot of people sitting in the lobby on their computers and that is really unfortunate. I ended having to use my phone's data which is not something I would expect from a really good hotel.

I was there for an event and the hotel staff was amazing and very gracious. The valet service was outstanding and professional. It really is a great hotel!

Nice, the hotel is marvelous, staff too... Pittsburgh could do better, that is why I had 3 Stars before. See you probably back in January 2020. I have now a few hours left in Chicago.

When staying at this hotel, you'll quickly understand why it has a 5 star rating on most travel sites. The staff are all warmth and smiles, and they happily fulfilled every request we had. The location is perfect, as you can walk to numerous restaurants, as well as Market Square which always seems to have something fun going on. Other reviewers have noted the hotel is "dog friendly", but I would say this is at the very least a slight understatement, as our Goldendoodle Jake was treated like a celebrity. In short, Pittsburgh was awesome, but the Fairmont is what made our visit to the city perfect.

Beautiful hotel. Their bar and restaurant and restaurant Fl.2 has nice atmosphere and modern architecture.

The Fairmont in Pittsburgh sits right in market square, which is where there are tons of unique little shops and restaurants.. really cool place. The Fairmont itself is, in my opinion, the nicest of all the hotels in Pittsburgh. It's exactly what you'd expect from a high end establishment. You are greeted immediately after pulling up to the curb, where they offer to get your luggage/bags. My room was beautiful and clean and smelled amazing. I had packed everything, and then some, so I didn't need to ask for anything. I was told upon checking in that if I needed anything at all, to call the front desk. I have stayed at several different places, but this one is by far my favorite.

Slow ass elevator. Everything else is awesome. Great location and nice rooms with great views.

This hotel joined the Pittsburgh landscape a few years back and quickly became a shining in star in our city. Known for unparalleled service and gorgeous spaces, events at the Fairmont are always top notch. We have done so many events in the space, and every single one takes on its own original look and feel. We highly recommend this site and its incredible event team when planning an event.

Exceptional service, all of the staff was very friendly. Loved my stay here!

The hotel is very nice with great customer service. However, it honestly wasn't as clean or quite as I expected for the price. I was staying there for work.

Excellent service. Incomparable view. Thoughtful upgraded amenities. Luxury bath with a separate tub and glass enclosed shower. Commode has a privacy wall as well.

Very courteous staff, helpful and ready to assist if you had any questions about the city. Due to the Covid there were some services we couldn't access but that was expected of course...
The room was immaculate and comfortably furnished. No complaints!

I stayed here for business for a few days and loved it. The view of the market below and the PPG building next door were awesome. You could also see across the water. The service downstairs and at the restaurant were excellent. Extremely convenient location too. Would definitely stay again.

The service was incredible! Everyone from the valet to front desk was so kind and so helpful! They made me feel instantly welcome!

Great hotel in a great location. Short walk to PNC Park.

Felt like I was judged for being there for an Open Doors event that went smoothly at every other location

The Fairmont feels modern and elegant walking in the front door. We attended a fundraiser event on a weekday evening and were pleasantly greeted at the event entrance by the hotel GM. The food presentation and taste was superb with so much variety of both hot and cold items. The banquet space has high ceilings, and the ballroom we were in breaks into several smaller rooms, but there aren't obvious air wall pockets when it's completely open. The Fairmont didn't miss a detail, from the attendant monitoring the coat room to the beautifully towered cupcake station. Not sure of the price points if it is an affordable venue or not, but it is definitely beautifully executed!

I went for drinks at Andy's in the Fairmont with friends to hear a friend sing. It was quite full, so service was a bit slow. Everything was quite enjoyable though. We tried the cheese plate and nachos, both of which were delicious. I had a Chinese Gooseberry which was pretty good and tried the Mule Undone which was out of this world. Great place to hang out for an evening

Fancy place, but the concierge lady seemed unhappy to see me

Attended a wedding and it was the most beautiful, wonderful wedding. The hotel was gorgeous, and the staff was amazing. Every detail was thought of. Seriously the nicest wedding I've ever been to.