ČEZ Reviews

Don't go there in the morning There are a lot of retirees I need to talk Otherwise I did everything I needed

Welcome: Hello, I'm sorry, but today we no longer serve you, because there are 8 people in front of you and only 4 counters (out of 14?) Work.

Really ... I have experienced a lot of things in my life, but NEVER, I repeat NEVER, I would not welcome my client / customer with the words "I DO NOT USE YOU". I could have arrived earlier, and I regret that I was detaining the employee after his working hours, but it is important to realize that the oligopoly does not mean that you wipe out an e-mail with me. I have my own job, and if a man who knows nothing on my phone line does not solve anything with him, so I have to deal with it personally.

Finally done, so I give one more star.

Aside from the fact that only four of the twelve bulkheads were working, and I had come across a nasty moth, in fact everything was fine.

Yes, I was afraid to visit this Czech energy monster, but I was pleasantly surprised, everything was done in a few minutes, I appreciate the customers, I do not want to overwhelm, but this was a level.

Zakaznicke centrum only for CEZ. The CEZ Distribuce daughter company was the closest customer center for Prague and its surroundings in Kladno

Customer Center ... ... sixteen peepholes, two desperately slow workers. "The morning shift is gone and the afternoon shift is the two of us." After twenty minutes, none of the customers had been processed yet, at this rate it was waiting for the whole day, I left. I am glad that I sold CEZ shares years ago, this is a tragedy.

The customer center looks modern and is comfortably accessible. But I was alone there, and the three counters were "open," so I feel like spending half an hour there was a bit too much. [EDIT: For the second time, this is a total disaster, the worst customer center I've ever seen for years flying. Two sixteen counters open and wait time climbed for 2 hours. And there were five numbers before us. Nobody wants to do it, maybe the director should think about why it is.]

I've been here a total of 3 times and I've never waited longer than 5 minutes and I've always done everything I needed

Unbelievable, the only office in Prague.There are about 20 workplaces, but only about 3 workers.Nic nefunguje.Na handling one transfer I was there 3x.Po month I asked if everything is ok.Divili to what I ask, they know nothing about the transfer. I have in my hands the contracts for the second customer I provided them, but nothing is valid. It is said that it is all downtime and switching to another program. So already 3 months convert and nothing. I was there unnecessarily.

Opening time as in a bank, approaching as urade. The custom line or other branch is a better choice for me.

Very bad salesman, we had to call the customer center

I appreciate the helpfulness and willingness. OK for me. Tonda

The only contact center in Prague and still with poor opening hours.

CEZ center good location within easy reach of the subway

Very pleasant as soon as you come in and offer coffee and how they can help you

Absolutely futile, bringing gas, knows nothing, confirms nothing, workers without name tags

Very slow customer service, operators after each customer take a break to check their mobile phone, write sms, drink, bite something good and only then invite another customer. A lot of people are waiting unnecessarily here. It is difficult to park in front of the center.

I was told on the phone to come to the fourth and when I arrived I was told that they wouldn't serve me anymore.

Long queues. We waited for an hour and 15 minutes. .

There were two workers in the hall. I only succeeded in requesting the electricity meter thanks to the assertive long-term negotiation. Only then did the clerk look into the PC ...

The center is well accessible and nice inside. It took me a while to get my turn, but because I had everything ready, I was done in 5 minutes. The staff was friendly.

Horrible, imposing other products when one worker is not enough to do it the other ... the only plus is a relatively short waiting time, about 10 minutes ....

Only arrival is quite hidden and not recognized from other sides

Super approach, fast negotiations, complete satisfaction ...

A little longer waiting, but you can sit here and buy coffee, so it does not matter.

A pleasant environment and a sensible solution. When I was ordered for the twelfth, I went twelve in a row-I would appreciate it if I had gone before, when I was a little earlier, and no one was at more open counters, but I did not expect more than the agreed time.

Excellent client worker access. Everything is done above expectations. Thank you.

14 days closed customer center? And the only branch with a central office in Prague? A person who needs to deal with administrative duties in this respect will say .. Perhaps not, you do not want: ((I wonder how long you will have closed customer center? ?

Long wait before a person comes to the information he needs. I was not happy there. And the ladies behind the counters can not help.

For customers I come here often - I recommend to accept for transcription only with full motions and protocol transfer, if you have filled in the forms of contracts in advance, I will not translate you in the place, but will establish and do in two days. If you come only with full powers for customers, the contracts will be done while you wait. The customer center will wait for about 20-40 minutes.

Operating super. Ms. pleased with their willingness. There is a children's corner, wifi, toilets, at first glance the branch looks solid. However, when I got there at 9 am (open at 8) and after receipt of the ticket, I waited another 5 minutes at about 12 work desks and never once had a customer. I don't know what they are there for. Unnecessary delay.

Worst. I'll be there, first to act, at all branches empty. Even so, I waited 30 minutes. This was followed by an extremely unpleasant employee, and there was a kind of manager with a cell phone at his ear, who just smiled around.

Everything is going fast and that's what it is all about.

After the reconstruction of the beautiful, airy and modern ... people happy and cool, for me thumbs up

Short waiting, fast processing of requests, pleasant interior, free Wi-Fi, drinking fountain

The Great Front. The attendance is slow. Nothing happens after every customer for 15 minutes. Parking is in the paid area.

A terribly long waiting time. If you can do it electronically, do not even go there.

I was afraid to go there, but it was so easy ! Subway line B , station Invalidovna and CEZ was right next to. After I was finished I went to check some bikes in bicycle shop. I had pleasant time.

Since CEZ I only have a mobile sim card there are decent tariffs, otherwise gas and electricity are not the cheapest there we switched to the competition, should not rely on regular customers and not to discount them, we switched to the gas and electricity supplier from cez and rwe to We are very satisfied with the D-test winner and above all with the savings. Maybe chez as the biggest player on the market cheaper when we are more and will not rely on regular buyers and will try to get cheap prices and new customers.

in essence, the pro-customers' approach is similar to that of retailers of pots

Big lack of people, I was 7my in the order and I waited 45 minutes. Mily staff, but an absolutely incompetent company. Worse acting as a small retailer.

Environment nice and modern, but the developing system did not work. I had to visit this customer center 3 times in one week and after three visits I did not handle what I needed ... Each visit required about 2 hours of waiting.

We are waiting for connection 1,5 months !!!!! And still nothing!

One star pity, I call and still nothing, as a dear customer I can get for 35 CZK to find out how much I have overpayment or underpayment but probably trying not to bother them and after half an hour it probably gives up everyone so I call for a fortune, saved 35 CZK really great service and into it roaring ugly music just put

Super negotiations. On Friday at 15:00 without waiting. Parking provided for customers in front.

Wednesday afternoon, open until 5 pm I arrived slightly after 4 pm, all seats occupied by waiting people, about 15 people. Waiting system did not work, wait for the sign. After 10 minutes of waiting for the ticket I gave up. Dread. Next time only in the morning ie. to take a day off :-(