This company is professionally run and they have been handling our bills efficiently. Also of note is the fact that they take time to make every detail clear to us which to me is vital as it helps to erase any fear of over billing.
Rubbish after sales service. 8 emails and 3 telephone calls to solve an incorrect price problem. Still no action 12 months later. Find another energy switch service. Exchange Utility is useless. I warned them that I would send this complaint, They just dont care!
Ask for me by name. Cold call even though I'm on the TPL as well. Doesn't matter that I just hang up. They call again a few days later.
I asked E.U. to phone me back at 9am which they did very promptly. The lady confirmed with me that she was working alongside my electricity company and required my supply number before she could give me alternative estimates/quotes for other companies. I refused to give this info as in my mind if she is working alongside a company they should already have it. Was then told that she couldn't help me without the number and the call was disconnected.
NOT EVEN 10 MINUTES LATER she called me again saying that she had obtained my supply number and could now give me the new information!!!!! Gobsmacked is the only word I can think of without being rude. If I could give no stars I would.
Rude, know it alls.
When are these companies going to learn that harassing and patronising potential customers is not going to get them a sale!
Just a cheeky call from this "Company" and the young member of staff was nothing but arrogant. I'm sorry but we are trying to run business not be harassed by yours!
This company make money by adding to your rates on your bills. Suppliers pay them a fortune for doing it, as a kickback for winning them business. Google 'dodgy energy broker uk' and you will steer clear! Use their prices if you must then go direct and get it cheaper. 5 star reviews are from employees - Lexxy Sturgess, Blaine Chippendale, Sam Birchall, Aaron Price - all work there. Don't believe me? Ring up! Or go on their facebook or linkedin. Lying company and staff, wouldn't know the truth if it slapped them in the face.
Took my buisness then I could never get hold of the company again to help
I guess I was wrong to have taken a hasty conclusion when in actual sense I didn't really understand everything initially. I'm happy with the way my complaint was looked into with immediate effect and every detail explained to me at the office. Kudos to the responsive staff and their patience as well. I think I'm in with them for the long haul.
Exchange Utility were great at getting us a good deal on our business energy renewal. Will definitely use again in the future and happy to recommend to others
My relationship with Exchange utility company has been a rosy one so far. They've been handling my utility bills efficiently while I focus my attention and energy on other projects. Personally, I think it's a smart way of having someone else handle one's "dirty work" for a token. I'm impressed.
I have been saved a lot of time and work looking for a new utility contract for my church. I have given 5 stars for the customer service and the ease of changing to new companies for gas & electric. This company was easy to contact and they kept me informed all through the process. My slightly complicated utilities supply was sorted out quickly. As the new contracts have not started yet I cannot really say if I made the right decision to take their advice.
I have been using Exchange Utility for 4 years and they have continued in providing an excellent service. Helpful and efficient, we have saved a considerable amount on our utilities! Most recently, Paul Hanson was such a help.
They frequently cold call us even though we are TPS registered, they blatantly lie, and are very rude - do not go near them!
You do not deliver any services to St Mary,s Church.we are with British Gas direct.???,??
Poor service delivery and over estimated charges will definitely not recommend to any body
I've been harassed today about our churches Eon plan being up for renewal next month when in fact we only renewed with British Gas through Exchange Utility last month. I'm still awaiting the paperwork for that! Online British Gas account seems ok though.
Exchange Utility on't seem to know what they're doing and make you doubt what plan you actually have!
I won't be using them again to "organise' anything even if they claim to be cheaper they are not worth the hassle.
Special mention to Tori who was brilliant from the moment I got I touch. She was incredibly helpful without pestering and seemed genuinely interested in my needs. Exchange made it very easy to get a better energy contract.
"Hi there I'm calling from Eon because your gas account is due for renewal, were you aware of that?"
"We don't have a gas account with Eon."
"Oh, you don't? Are... are you sure?"
"Yes. But wait, you're from Eon? And you don't even know which services we have with you?"
"Well I'm not from Eon, I'm from Exha-"
"You told me you were from Eon."
"Well... we're working for Eon."
"So how did you get the information that we have a gas account with them up for renewal?"
"Er..."
Not only liars, but useless. If you're going to harass companies, try getting the information right. Pathetic.
Very disappointed in service received by the Exchange utility team and Lindsay Keggin. Over two weeks for prices, excuse after excuse, given verbal prices but not sent through in black and white as requested. Called several times was told they would be sent in "two minutes" as of yet I am still waiting (forty minutes have passed so far)
It is frustrating as you give the information over in good faith for it not to be followed through on. Rather ,lied too, stalled on and are left chasing people from pillar to post.
I was told at 2:30pm I would need to move on prices before 4pm. I put my day on hold to do this only to be let down badly with no communication from Exchange Utility. I again had to chase Exchange utility for an explanation. I found every dealing with the team disingenuous, vague and uncertain. I was continually on hold while simple requests were checked, even the case when speaking with the Manager Sarah Doyle who then had to check with her manager.
Very poor.
SCAM.
This is a barely legal scam. They pretend to be your current supplier to get you to sign up for a contract through them.
DO NOT IN ANY CIRCUMSTANCES DO BUSINESS WITH THEM.
Re their response below.
I don't know how they've found my call in particular, without my phone number, and still havld the call recorded 3 months later.
I think it's pretty clear that not only do they lie on the phone, they have also lied in their response.
Ranting sales rep.. Stop pestering and listen..we don't want sales calls.
Make unwelcome calls. Ignore TPS and break the law. Don't deal with this illegally operating company
Was bombarded with sales calls and was told that the best deal was with British Gas .
I complained and nothing has been done .
I first heard about Exchange Utility through an acquittance who explained the convenience and cost savings made through utilizing their services. I was sceptical at first, but decided to see for myself. Now, several months down the line, I have to say, he was right after all. The fact that I no longer have to deal with business energy suppliers is a huge benefit in itself, not to mention the money I ve saved.
The staff of Exchange Utility are very helpful. They helped me to save my money and time.Thanks them!
A staff from the company called me to make a proposal to me about paying for utility through them at a discount. At first I wasn't interested but he persuaded me to give it a shot. I did at last and checked the outcome with what the bill used to be; I believe it's worth the effort.
I do they believed they happily lied to all specific questions asked to check their authority and connection to the service provider they were claiming to represent. Ian you have no integrity!
We have been working with Exchange Utility for three years. Our contact is Paul. Not only has Paul helped us obtain good value contracts for gas and electric but he provided a lot of support with complex meter and billing queries which has been very valuable to us. We have no hesitation in giving Paul a five star review. Thank you.
someone from this company called me more than once fishing for information about our utility provider. He put up a pretence of offering assistance when really it was just a spammy sales call, and NOT WELCOME
Contracting Exchange Utility to handle our utility department was indeed a smart decision we took. Also, aside the fact that we now spend less on our bills expenditure, we now have professionals taking care of our utility payments at no extra cost, rather we still make marginal savings on top. It's a smart idea and a win-win for everyone.
I'ts been years now since I started using their services and I'm yet to have any reason whatsoever to look elsewhere!
I have used the services of Exchange Utility on a number of occasions for different companies. Their team has always provided me with a better outcome than i had managed to find myself.
In my latest dealings with them Charlotte Walmsley was particularly helpful.
i would have no hesitation in recommending the company to anyone trying to negotiate the minefield which is today's electricity/gas market place
I've never used an energy consultancy before but decided to give these guys a go to see what the price difference was against going direct. I was pleasantly surprised - a big saving made and the customer service is head and shoulders above suppliers I have dealt with. Thanks, I would recommend.
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