Very disappointed in service received by the Excha...

Very disappointed in service received by the Exchange utility team and Lindsay Keggin. Over two weeks for prices, excuse after excuse, given verbal prices but not sent through in black and white as requested. Called several times was told they would be sent in "two minutes" as of yet I am still waiting (forty minutes have passed so far)

It is frustrating as you give the information over in good faith for it not to be followed through on. Rather ,lied too, stalled on and are left chasing people from pillar to post.

I was told at 2:30pm I would need to move on prices before 4pm. I put my day on hold to do this only to be let down badly with no communication from Exchange Utility. I again had to chase Exchange utility for an explanation. I found every dealing with the team disingenuous, vague and uncertain. I was continually on hold while simple requests were checked, even the case when speaking with the Manager Sarah Doyle who then had to check with her manager.

Very poor.