EuroAirport Basel-Mulhouse

Passport control takes too long Not enough staff

No organization! Unpleasant hostess not giving good info to passengers ...

well suited for cheap and fast flights. especially the french. staff should be friendlier.

Watch out with cell phone use. Located in France. Everyone thinks Switzerland is still Basel Airport

Dirty airport, small duty free, few displays to check the status of your flight

It would be nice if you could hand in the suitcase yourself like at London Heathrow Airport.

Very big, very cool, you have to lower the prices of the items because a bottle of water at your airport is 3 so when the store is 70 centime it's arnarque

Not well organized, chaos and sometimes not pleasant people around.

Waiting time after arrival: 1 hour for passport control in a long, non-ventilated corridor without WC without seating!

I often have the opportunity to go to the Basel-Mulhouse airport, and every time I leave or access the buildings, I sadly regret that the roadsides are increasingly littered with detritus (plastics, bottles, cans, etc ...). What image do we give of our region from the doors of the airport? I wonder !! Is there no one who finds this situation unacceptable? Will we find it normal for these piles of waste to damage our environment? Do not you have a service that can ask for cleaning around the airport ?? I know there are unfortunately a lot of uneducated people - or who have nothing to "wax" about them - who are intentionally impairing. But I think we still have to react. I leave you to think about this question!

The airport itself is not bad. But how it is organized and managed is really very bad! Some staff on the Swiss side understand and speak no German and that although the airport at the three-country corner to Germany and Switzerland is. At the lifts some buttons just do not go. The staff is very rude and stressed!

Rude and totally disinterested staff. Service seems to be a foreign word. International standards as a frequent flyer have not arrived there as it seems ..... and something wants to call itself international airport? A poor record of this airport ....

Small airport If you are going out, I recommend bringing a sandwich. The food at the airport is very expensive. It has part Swiss and part French, which are adjacent and it is easy to walk but complex by car. Important if you take rental car. Otherwise, correct.

Not to be recommended as a destination airport during Corona !!! Zurich is much more pleasant.

EuroAirport Basel Mulhouse Freiburg is an international airport 3.5 km (2.2 mi) northwest of the city of Basel, Switzerland, 20 km (12 mi) southeast of Mulhouse in France, and 46 km (29 mi) south-southwest of Freiburg im Breisgau in Germany. The Franco-Swiss administered airport is geographically located within the French Alsace region, in the administrative commune of Saint-Louis near the border tripoint between France, Germany, and Switzerland. The airport serves as a base for easyJet Switzerland and features mainly flights to European metropolitan and leisure destinations.

It is an impertinence in this airport of Switzerland also belongs to the people and pocket control no employee of the airport does not speak German! It is required that the passengers speak French or English! Is a joke! And in addition comes this unfriendliness and this arrogance!

Modern and nice airport , good lounge

Not enough places to sit. Small and very crowded. 2 star goes to the friendly personnel.

Attention, the press for one sandwich was 7.20, and I ask about receipt and in receipt write only 5,20

Clear airport. Easy to reach. Less stressful than the oversized large airports. I like to fly from there.

Average height User-friendly Smiling staff

Seamless check-in, great price. Express parking 20 minutes for free.

Very sad and dull airport. Not very clean. Prices in shops and bars outside each scheme. Better to use the automatic vending machines. The staff at the metal detector very rude.

So far I had many good experiences at this airport but today my wife was flying alone with our 6 month old son and no assistance was offered. She was not even allowed to use the priority security lane and had to wait with our baby in her arms for over 30min in the queue - this is very disappointing and not at all supportive for parents traveling with babies. Rey disappointing!

Just amazing ...... 100's of people and a passport control. Well understood for people who arrived in Switzerland, that is holiday fliers. Eu travelers on the other hand jerk in France.

still long waiting times for passport control at arrival. Also some staff (especially at the security screenig after check-in) speak only French (no German or English), which is a no go at an international airport!

Actually a nice airport. On arrival in Basel but a big problem at the border control and unbelievable long waiting times just to show the badge. This accumulates extremely at the moment.

A SIMPLE airport nothing more. This is the only most important aspect of this airport. One thing to keep in mind is the ability to recharge your devices while remaining comfortably seated. Adjacent to the chairs are the electrical / USB sockets at the entrance to the airport after passing the first escalator that just arrived at the gates. Bathrooms available (and you do not pay).

Good airport, and well located. Well signposted.

The airport of Basel is excellent o omage that can more go out to see the Avons and again I find that one day it will be necessary to enlarge the airports because if there are too many passengers and tourists I have lost that there will have a little more destination and enlarge it but if not it is this airport

There is nothing decent to eat here just overpriced overpriced sandwiches.

Good organization and the business lounge is great. Parking fee is unfortunately exaggerated.

Nice clean airport but hard work getting a taxi upon arrival when we went in November

Airport organisation/setup on Arrival is a complete mess!!!! DO NOT FLY HERE!!!! An hour waiting time for a nonsense passport checking (although only european flights) after arrival seems to be normal... Even after the word was spread in More

So sad. The fees, but no passport control staff. And this for the second time in 3 days. So in the sad in the performance, there you have to search for a long time.

I haven't flown from there myself yet, but family members and friends have been picked up and brought from there several times. Everyone raves about this airport and I myself about the approach via France or this side of the Rhine.

'I'm pretty happy vps comment I told myself that I would not regret having to reserve the low Thursday I leave ah 6h my flight so it will be oullaa

Not enough staff! Too long waiting times! (2h at passport control)

Small, congested and outdated. In dire need of renovation. Security is mostly friendly but doesn't leave a very professional impression. Mainly low cost carriers serving European holiday destinations which reflects on the passengers using this airport. The document checks conducted by French immigration officials on arrival (even when arriving from another Schengen country) are a ridiculous nuisance. Allow for at least half an hour as they don't bother to open more than one counter - independent of the length of the queue. Swiss immigration stopped to support their French counterparts a long time ago.

A little bad to get into it. You pass through tunnels where coverage is lost and there are many lanes and you have to be very attentive. Inside, I miss more stores and coffee shops. For how big it is, I think it falls short.

No water available: If you are thirsty you are obliged to buy a bottle of water that can cost more than 2.5 or drink from WC. Security failure: Piles of bags that were left unattended and security seems to not care.

The airport is small and easy to operate and is closer to the Black Forest region (Freiburg, Rust, Strasbourg and Colmar) than Frankfurt Airport.

Very good airport, easy to access, clear and precise interior display which makes it very easy to navigate. Flat: the price of parking lots.

First time: shock. That can not be a Swiss airport. Dirty and uncomfortable with some strange architecture (isolated stairs eingetreut, whole sections without escalator etc), security check in the high season with enormous queues, unfriendly staff, but over time I have passed to call it as convenient. Short distances, bus connection to Basel SBB, usually punctual, low cost carrier. OK. Meets its purpose. You can not expect more.

Every month every week every day 1h queue at arrival. EVERY DAY! Excuses Excuses but no solution. AVOID . Do not use for business!

Clean and orderly! What I liked least of all is the price of the products in the Duty Free shops. Nevertheless, it is a good airport, also accessible and close to Basel

Small but fine airport. I recommend parking on the French side. On the Swiss side too expensive ...

Goes so. Tidy and clear with free wifi. But, long waiting times at the security, infrastructure at the limit, food and parking expensive. Arriving by public transport so-so. In addition, delays are the rule rather than the exception, but the airport can not do that.

Flirty airport, very well and clearly organized. although with three masters, one sees concern for perfection.

Terrible people management! Clearly not enough staff to efficiently move people through security checks! The volume of passengers can't be a surprise to them, yet their operation remains sub par!

Small airport, but very well organized and the bathrooms impeccable, with disinfectants so you can clean the toilet bowl well

Nice airport. Located very conveniently near Basel. But the counters are extremely slow as us security. You want to be at least 1:30 hours early or check in on the internet.

I took flight EZS1073 this morning March 17 at 6:30. At the security check, an old jerk takes me singing, as if to taunt me, a small vial of shampoo with a capacity of 125 Ml, but half empty. Shortly after, I see that he did not see a bottle of water of 0.5 liter, which I had forgotten! Ineffective and dangerous idiots are everywhere!

Fairly functional and standard airport. Passport Control was quite quick and friendly. Food options are very limited.

I am glad that Basel has an airport. However, one forgets to use here for years the potential. The logistics at the airport is something of the worst thing you have ever seen in international comparison. Even an airport in Bali or rural China has a more efficient luggage service. Departures are relatively okay, the arrival is a disaster. Endless waiting times for passport control and luggage belt. The airport bus is the (negative) coronation. Always too little space for the passengers. Drivers racing wildly, who is not sitting is thrown back and forth. It's time to make a tram or train connection! Basle France should finally buy the piece of land and finally make a proper, functioning airport out of it !!

Definitely more annoying than holiday mood. They even manage to carry out unnecessary passport controls when traveling within the Schengen area, at which they make you wait an extra long time (2 switches open). Then you are not sure whether you have reading difficulties because reading an identity card can take 2-3 minutes. Basel only if there is no alternative.

You have to plan more time here because of the passport controls and be a little lenient with the airport staff. The friendliness sometimes falls by the wayside.

Give a very clean airport where you really feel safe and especially have a sense of sanitation ....

Passport control lines are huge and fewer staff working there than before. Never used to be like this.

Very helpful service for people with reduced mobility

Free parking for 30 minutes signposts for flights regularly updated Air France hostesses always at your availability

Very good airport with easy and quick access. Good display inside to avoid going out on the Swiss side. The front of the airport is very clean, nothing is lying on the flagstones. For boarding the control is strict but welcoming and smiling nonetheless.

Return of a flight from London, at least 4 planes therefore several hundred passengers stranded and parked in a corridor like cattle for 2 poor customs officers checking passports 1 by 1 (the other gantries were empty and therefore closed). Having to undergo such a poorly organized check-up when you have already had to undergo extensive checks by the British is stressful and tiring. A shame, it was late we were tired, waited outside and we stayed standing for 1 hour glued to each other. My partner has had an anxiety attack because she cannot remain trapped in a crowd. In the end, the person who was waiting for us outside found himself having to pay for parking by being insulted by the girl who answered the barrier. In short, a very bad memory that will have spoiled the end of a stay. I put a star but there it deserves 0 stars so we are taken for less than nothing in this airport. Never seen it elsewhere.

No more Basel One hour waiting for a passport control and in spite of the huge rush only one counter open with a bored, service to rule-making EU officials ...

Very poorly managed and staff is very rude. Being an airport for entry to three major European countries, this is a pathetic example of an airport.

Excellent airport serving Switzerland, France and Germany, very close to Basel, Sant Louis and Molhouse. Good facilities and better service. It would be unbeatable if the friendliness of the security control operators improved a bit. There you lose a lot of time and patience.

unbelievable that you can call such an airport! Inept employees, overwhelmed and stressed. Slopes are simply closed for no reason and flights are diverted. And you are not informed.

After a few years again at the airport Basel. This developed into a rundown low-cost carrier airport: barely dining options at the gate, hot sandwich was inedible, insufficient information of the departures, standing around barriers, poor space. A shame for the city of Basel to give their name for such an airport.

Parking situation absolutely insufficient. Not only about the offer but also about the behavior of the people. Upper floors are empty (5th floor), 2 of 3 lifts do not work. No wonder the restaurants do not pay up.

Small airport clearly arranged. Good connection. Parking outside all with shuttle bus to reach.

very incompetent, unfriendly staff on the phone! "No idea, no idea" was all he knew and allowed himself to be cheeky. I can imagine that he represents the airport staff.