3 years ago
Great selection, anything I needed they had. But t...
Great selection, anything I needed they had. But that's not the "part" I wanted to talk about (pun intended). There was a mistake on my order, literally, a small washer was missing when my parts arrived. May have fallen out in shipping, who knows. I contacted Euro MotoElectrics about it, and Jodi Laughnan, Operations Manager, responded immediately that she'll ship another set out. I told her hold up, there's actually a few other small items I'd like to purchase so just throw the washers in with that order. She insisted on paying for my shipping for the NEW order. I upgraded to 2-day USPS and asked if I could just pay the difference, taking her up on the offer to pay for regular shipping. Not only did she refuse to allow me to pay the difference, she said they'd take care of the shipping completed AND asked if it would be ok to upgrade to FedEx because right now (near Christmas) USPS is very unreliable due to overloaded demand. THIS COMPANY GETS IT. They go WAY above and beyond. Euro MotoElectrics now has a place in my bookmarks as the first place to search for my BMW motorcycle parts, period. Way to go EM. Thank you!!!!