ESPA at Fairmont Baku Review

Amazing hotel.. Sarvan (Receptionist), Rustom (Duty Manager incharge) and the Duty manager were extremely helpful and solved my issue. Thanks to them. The hotel is located with wonderful views sea and city views are both spectacular. Rooms are very clean. Staff is attentive and friendly. Gold lounge is amazing with their staff comfortable seatings and views. Great for families and couples. Locatin is very good, walking distance to the Funicular, carpet museum, highland park, baku boulevard, etc.

We from hayat regency to fairmount flame tower hotel . Me and my aunt came at saturday night there was person in the reception called umidvar he was so nice and very kind person and so welcoming. So we make the reservation . On sunday we did the check in it was so fast my aunt didnt like the view room he changed it for us. No words can describe the hotel ,
A very beautiful and unusual hotel, located in the flame towers on a hill with spectacular views of the city and the sea .
The most luxurious hotel! The most luxurious design and finishing materials, amazing service and courteous, excellent rooms and clean. New bathroom. You cant compare with any hotels in the world apart from the hotels in vegas .
The breakfast was so delecious .
The hotel has inside and outside swimming pool . Spa center was The staff in the break fast was so nice especially sabina and murad .
And special thanks to shahin for the fast check out .

I give 5 Stars for this Hotel. Although we only experienced the goodness of the staff and the beauty of the hotel views and amenities but also we experienced some discomforts inside the hotel premises. We left the Hotel last January 3, 2020. The goodness based on our experiences in this hotel are the personnel are very friendly in the reception desks and every where they smile when we meet them, the luggage boy was very attentive to ask if we still need some help in some other things. Then when became our room at 3 pm we hurriedly rushed in to relaxed because we were tired from our travel. Another thing that impressed us was bec we were in a hurry to come inside our room we forgot my Winter Coat outside which i hanged in one of the Lobby's corner Couch. It had stayed their surely more than 3 hours already . When i noticed that my cellphone was gone i remembered i placed it in my Winter coat and my Coat is not in the room so i tried to recall that it might be left anywhere in the lobby, so i rushed in going downstairs to the lobby and i luckily found my Coat still hanging in one corner Couch. My husband said: "You see no one is stealing your Coat here. They are honest." Yes that's true because my Cellphone was still in my Winter coat too! Another incident: my husband forget one bag where we sat to drink a cup of coffee in the Balcon Cafe. When i started to pack our Luggage i remembered we have had a paper bag from United Colors of Benetton with two hats inside. When i come back the following day and told the Male personnel about my lost bag he handed it back to me after describing what was in. Therefore, i can say they are honest in this way too. The Beauty we experienced in this Hotel are the Amenities: Our room was 60 sq m big. with wide range of City Center View. I took pictures of the Caspian Sea View i just went to the 28th floor by elevator. The room has everything what a 5 star hotel offers. Everything is in order and clean. They serve 4 bottles of 0,5 l still water every day. We told to the cleaning lady not to clean our room because we wanted our privacy but she still cleaned the room which is positively understandable anyway. Everything that has something to do with mechanisms inside the rooms are functioning well except the WIFI is not stable in providing us internet access. It get lost sometimes that we have to reconnect again and again. Until my husband went with his Laptop in the Lobby to connect it for us. They gave us 24hrs connection. ( OMG why not just giving us the exact Password!!) They said when we come in we are automatically connected. No password needed. Then in the TV not much English and German Channels to see.( Anyway these are only small things to complain about). another negative comment is about the luggage management. They are not well keep in the safe space. They are here and there in the lobby area. The rest are satisfactorily met as expected in a 5 stars hotel. So i planned to visit this Hotel again.

Highly recommend staying at The Flame Hotel. Excellent service from the start. We got the Gold room upgrade which I would highly recommend. We did have the city views which gave us spectacular sunsets every evening. The spa is amazing and the food of a very high standard. Thank you Fairmont Flame Hotel for making our first visit to Baku an unforgettable experience.

One of the best hotel in Baku the sea view rooms are fantastic. Room quality is quiet high i believe that you will be satisfied

Actually a very nice hotel with good staff, great spa plant and views of Baku. The rooms were also very beautiful and big. But when we were there, there were some delegations from Central Asia, the associated security personnel was very unkind. It was very impractical to come into the building. We had to wait and join a queue with our heavy luggage to come in. After that, a security dropped our camera bag, luckily nothing broken. I hope the hotel will communicate better in the future when they can have such events so you can descide if you want to go or search for another.

Worse experience at Fairmont hotel.
Went for a 4 days holiday and stayed at the Fairmont Hotel everything was going smoothly. I had my money in a wallet inside a small bag hidden firmly between my clothes in my luggage. And i did not take my wallet outside the hotel at all. When we checked out and when i reached the airport, i checked my wallet and my money was gone is was a big amount of money, i immediatly tried to contact the hotel but did not receive a response so i contacted the police and sent an email to the police station and i was advised to travel and they will contact me. I followed up with the hotel and they kept telling me that they are investigating and they are asking all the employees and will get back to me after a long bad 2 days i received a call that they were not able to find my money. I am so sure that my money was stolen from my bag inside the hotel. Since i had money from different currency that i will not use in Baku. This bad experience ruined my holiday i am still working closely with Baku Police who were very helpful and helped me and still helping me a lot. I hope that i will be able to get my money back. I know that i should not keep my money in my luggage and i should have used the safe but this is not an excuse to be robbed in such a well reputated hotel.
Be aware of the places your are staying in don't trust the stars.

A really nice hotel. Location is great, because it's really close to city center and old town. It has taxis in front of the hotel at all times, so it is really easy to go anywhere. We had an amazing view from our room, can't get enough of it. Super comfortable, clean rooms and good room service. Breakfast is also delicious and has a nice variety of everything. It also has vegan food. Hotel has a nice pool outside and inside, two jacuzzis and saunas. Nice spa for relaxing.

Wow.. It was nice experience.. We had problem in the room in the beginning but thanks to their wonderful management problem, was solved to much better room and facilities.. The hotel restaurant are amazing, hospitality is spectacular.. Special thanks to Mr. Kamil "Manager there" and very special thanks to Ms. Alya at reception in morning shift.. I always believed to experience local hotels in the town I visit but fairmont proofed that international standards can last everywhere all the time..

Stunning hotel with incredible views but the service is shocking. Someone with access to our room (presumably a staff member) stole my bank details and tried to carry out a series of transactions over 4 different cards I had left in the room (luckily my card companies caught it early). When it was reported to the hotel they completely ignored my email. If you stay here ensure ALL your valuables are kept in the safe in the room.