Kharmencita Brueckner

Review of ESPA at Fairmont Baku

I give 5 Stars for this Hotel. Although we only ex...

I give 5 Stars for this Hotel. Although we only experienced the goodness of the staff and the beauty of the hotel views and amenities but also we experienced some discomforts inside the hotel premises. We left the Hotel last January 3, 2020. The goodness based on our experiences in this hotel are the personnel are very friendly in the reception desks and every where they smile when we meet them, the luggage boy was very attentive to ask if we still need some help in some other things. Then when became our room at 3 pm we hurriedly rushed in to relaxed because we were tired from our travel. Another thing that impressed us was bec we were in a hurry to come inside our room we forgot my Winter Coat outside which i hanged in one of the Lobby's corner Couch. It had stayed their surely more than 3 hours already . When i noticed that my cellphone was gone i remembered i placed it in my Winter coat and my Coat is not in the room so i tried to recall that it might be left anywhere in the lobby, so i rushed in going downstairs to the lobby and i luckily found my Coat still hanging in one corner Couch. My husband said: "You see no one is stealing your Coat here. They are honest." Yes that's true because my Cellphone was still in my Winter coat too! Another incident: my husband forget one bag where we sat to drink a cup of coffee in the Balcon Cafe. When i started to pack our Luggage i remembered we have had a paper bag from United Colors of Benetton with two hats inside. When i come back the following day and told the Male personnel about my lost bag he handed it back to me after describing what was in. Therefore, i can say they are honest in this way too. The Beauty we experienced in this Hotel are the Amenities: Our room was 60 sq m big. with wide range of City Center View. I took pictures of the Caspian Sea View i just went to the 28th floor by elevator. The room has everything what a 5 star hotel offers. Everything is in order and clean. They serve 4 bottles of 0,5 l still water every day. We told to the cleaning lady not to clean our room because we wanted our privacy but she still cleaned the room which is positively understandable anyway. Everything that has something to do with mechanisms inside the rooms are functioning well except the WIFI is not stable in providing us internet access. It get lost sometimes that we have to reconnect again and again. Until my husband went with his Laptop in the Lobby to connect it for us. They gave us 24hrs connection. ( OMG why not just giving us the exact Password!!) They said when we come in we are automatically connected. No password needed. Then in the TV not much English and German Channels to see.( Anyway these are only small things to complain about). another negative comment is about the luggage management. They are not well keep in the safe space. They are here and there in the lobby area. The rest are satisfactorily met as expected in a 5 stars hotel. So i planned to visit this Hotel again.