Although initially I was glad to have found the plane ticket cheaper than the airline, for the check-in of the second flight I lost 3 hours, investigating calling, because there was no reservation to the airline in any form . the conclusion, set another email address, for the second flight, weird. Lost pocket money and a lot of time with phones. I'd even lose 60 pounds for check in at the airport. I DO NOT RECOMMEND!
I had a really nice experience with Oana in the call center. She was very helpful and was able to give me all the information i needed.
Be ashamed of your hidden commissions! Buy tickets online, and after a few hours you are losing the fee that was 1/5 of your tickets. I do not recommend in any case! I'm sorry I was fooled by this agency. Be careful!
I tried to make a reservation online from Munich to Sibiu. After a few attempts and nearly to give up I received a phone call from a lovely customer service Ms Ramona Petcu. First , i could say i was shocked to receive the call. I am living in Australia and the call came from Romania. Anyway, Ms Petcu was very very helpful. She made the reservation very easy plus she offered to help with the hotel reservation too. Ms Ramona Petcu was brilliant. eSky could be happy to have an employee like Ms Petcu.
Overall everything ran smoothly. A big thank you to Ms Petcu for a great service and Ms Milica Necula for replying to an email in less then 5 minutes.
I definitely use eSky again.
Greetings from Australia,
Regards,
Loredana Coman
I do not recommend! First they tried to fool me by mentioning that canceling an Easy Jet ticket is 60 euros while the Easy Jet website reads clearly that it is 30-32 Euros per segment. in the end ... Customer service bored at 8:04 considering that work started at 8:00 plus other lies. I'm not used to leaving reviews, but unfortunately I will start with eSky.ro. Sin...
My experience with the eSky approach has reconfirmed what I already knew, that perseverance is the key to success. At the phone number displayed, you will be answered in a later time. It's all about abandoning yourself, exhausted by the busy tone, ranging in sequence "all operators are busy." Allocate time, because it took me an hour and forty minutes to get in touch. The reward was to solve the wishes, in the most polite, polite and pleasant tone of the person who answered. I assure you that it was worth the effort, at least for the sake of meeting a request, a civilized and complete answer. You will not risk the numbers provided by 118932 for Tarom. You have no chance. You are not responding.
If there was a minus rating, I would give them. If I buy a ticket from them and you want to give up, do not return your money.
I got my ticket and neither email nor anything else came to me
When the ticket is reserved, it says that the boarding date can be changed BUT IT DOES NOT WRITE THAT THE FEE IS PRACTICALLY DOUBLE TO THE PRICE OF THE PLANE TICKET
SO I HAD TO LEAVE THE PRAGUE AND I WAS VERY AMAZED WHEN THE CALL CENTER REQUESTED THE CHANGE FEE FOR THE BOARDING DATE 74EURO (plus other taxes equal to 100euro) given that the ticket was 100euro.
IT PRACTICALLY COSTS ME ANOTHER TICKET !!!
It does not offer what is written on the ticket, it invokes the state of pandemic.
What did you say like that ... let's "burn" them because we don't have any money anyway ...
This is how you will end up in BANKRUPTCY, AFTER YOU HAVE SENSELESSLY HIGH PRICES and lie to your customers.
Bravo Romanica !!
I have been waiting for 3 months for the money on the canceled tickets !!!!
TOTAL PROFESSIONAL RELIEF!
I bought with esky 2 tickets Bucharest-Madrid, no problem here. After I completed and verified the personal details required for check-in 3 times, I waited to receive the boarding cards by mail. The day before my departure, seeing that I received no mail, I armed with steel patience and tried to call the customer service. It took me about three hours of waiting, with little interruptions, until someone wanted to respond. After the call, I actually received the boarding cards, but what to see, the personal data was reversed, so the tickets were not valid. Of course, no one responded to customer service. I wonder, is this the level of performance of this company so publicized ?! The news imposes high standards so I will never ever appeal to eSky!
I will not recommend this company. there are some ordinary thieves. They took my money from me saying that I will have my luggage paid and when I arrived at the airport nothing was recognized and I paid again for the luggage. ORDINARY HOTI with the shit company
I have had three round-trip tickets canceled and I still don't get an answer. I read the reviews and I'm very curious how many of those who wrote gave them an answer?
I was not informed that one of the round-trip flights was canceled.
Staff are trained to collect money on canceled flights and fictitious changes.
Great risk when you arrive at the airport and find that your flight is completely missing on the departure panel.
It is a very nice restaurant .. And the employees are exceptional ..
The most pathetic company in the field of tourism ... try to avoid them
Unfortunately, I can only describe an unpleasant experience for them. The specified repayment term was much exceeded and all I do is reply with a standard message, not to mention the dates I waited for 2 weeks after a reply I finally received after I insisted with another message. I have money stuck in a service that just seems to waste time.
Although when I bought tickets to a Tarom flight through eSky I was notified that I was entitled to 2 hold baggage, I actually found out at the airport that I only had one hold baggage on that flight.
Then, although I paid extra money for eSky to check in online, they sent me my Boarding Pass in a corrupt pdf file, which couldn't be opened. And it was the peak, not only this happened to me, but also to the person I traveled with, and in addition, she was "checked" online only 6 hours before the flight!
Mockery!
Professionalism 0!
A painful company !! 1 * is about a lot ..
I am only able to get your money for tickets and nothing more, help 0, consultancy 0, everything is for a fee.
I DO NOT RECOMMEND !!!!
For 2 tickets purchased at the same time, we received 2 TOTAL RANDOM seats in the plane, one in front and one in the last.
Search for tickets online and buy them directly from the company's website. The ladies from eSky are not able to change 2 seats on the plane except for the amount of 20, 30+ .
Totally unprofessional !
It is the first and the last time when I use this service.
I have tried to book a flight from Bucharest to Bruxelles and my experience was terrible.
In the pictures are presented some examples:
1. In the main page the price for the flight was 42 Euro and in the second page it is 338.20 Euro
2. In the main page the price for the flight was 44 Euro and in the second page it is 346.64 Euro
I have called at the call center and they told me that this things are happening and the correct price it is on the second page.
So in this case what I am suppose to believe?
You will make a great joy when not using the services of this company.
In short: very little attention to writing ala the "Terms and Conditions". Because apparently the booking of tickets at lower price will go down the drain when checkin's, which, btw, you are not allowed to do it alone. No no, you have to pay the agency to provide the service trivial and to pay for any specific customization, such as choosing a site or adding bagagaj. In short, in my case the price doubles.
In the present situation I have nothing to do, the company defends itself very well through the documentation mentioned above, all I can do is to announce to others the information that cancels the apparent benefits offered by the agency (price) and which this at hide well In View.
When will be the framework in which we as consumers we have the right to be informed on best of all the details of buying a service? And that companies like this that actually provides no value but profit out through various marketing schemes and pricing, it should not bother with the living?
I do not recommend purchasing tickets via eSky. They do not have enough information about flights being overwhelmed by situations, I do not take responsibility in case of postponement or cancellation of flights. .
For a week I try to modify airplane tickets, no one answers no. tel. I do not recommend !!!!
worst company ever. bought my tickets and still didn't receive my boarding pass or any mail of them. my flight already passers. so i lost my flight and a lot of money. Never using this scam again
I quickly found exactly what I needed and also when I asked for my help, he immediately gave me the solution he needed :)
Very, very bad. You have no one to talk to, a call center operator who responds after 55 minutes, and when you ask for a registration number for a complaint, you turn off your phone, a false advertisement, hidden fees, if you have a problem caused by them you cannot find any support , if they have a problem it solves it on the client's money without any embarrassment. To be avoided at any price .... it will surely be much lower than the final price you will pay if you work with them.
At the entrance, King Ferdinand and Queen Mary watch. The silence is full. A wonderful place to talk to God.
I had to keep calling for 2 straight days and no answer, they are treating the customers as Ryanair does: bad. Hard to get in touch with someone. I had to cross the city to their offices to change a ticket.
You made the reservation for a flight that you knew was canceled ... to cancel it 2 days before until then you say that it does not appear canceled although the airport says that there is no valid flight, that instead of money to offer the possibility to buy a ticket on another date but which has a double price. do not answer the forms.
Thanks esky
False. The first page shows tickets worth 90 euros when accessing the offer is actually 400 and some euros. A miserable site misery. I tried to call, I waited for 40 minutes and they locked me ... very badly the way you want to trick clients or potential clients, to be ashamed !!!
Zero customer service. I've booked several tickets through them. When trying to check-in for Ryanair, I was astonished to find out they've used a different email address, which prevents me from retrieving my booking and checking in. Tried to call them several time, absolutely no answer.
We had a problem arising from the lack of communication (bilateral) but everything was solved and the eSKY team proved PROFESSIONALISM and OMENIE. The phone number displayed was answered every time without waiting, I had the opportunity to speak with several operators, all equally kind and benevolent.
the syte provides a lot of details, but by mail when tickets are received, they are a bit strange to form these emails.
How is that possible? Wait 30 to 40 minutes for someone to answer the phone. And wait 4 months for the money back and they haven't been returned yet. Shame on you
I do not recommend ! I am waiting for 30 minutes at tel.
Nobody answers the phone, I sent an email, nothing !!!
I missed a flight because I was notified by the people at the company that I would receive an email with the link to be able to do the online check-in, but instead of the link, I received the bill with the money paid on the ticket.
However, I went to the airline's website, where I was going to travel, to do my online check-in, but couldn't find my flight.
The unfortunate thing was that I saw that I can't do the cheking somewhere on Saturday night, after 6 pm, when the people from Esky, no longer have an appointment with the public, on the phone, and I had the flight on Sunday around 12:40.
I called on Sunday, at 10 in the morning, when their work schedule begins, to see what was happening and to help someone to solve the problem, but they answered me after about 50 minutes, when no more online check-in could be done, because it could not be done, if they were less than 2 hours before the flight time.
However, when someone answered me, they told me that nothing could be done anymore, that I received an e-mail with the link and that I have to go to the airport to do my chekin there, which cost me between 20 and 70 euros. and who was likely to be paid by them, based on an invoice after not knowing how long. I explained that I did not receive any mail and that if we say someone earlier, I could solve the problem, but I have not got anywhere Mrs / Miss the falls we discussed, saying that he will announce senior verify why I received that email and why it didn't work to get my chekin on the flight company website.
I missed the flight, because I was expecting someone to answer me sooner, to solve my problem and after leaving for the airport, but after 50 minutes waiting on the phone, another about 10 to talk, plus I was far enough from the airport, where I had to pay between 20-70 euros, plus at least 50 lei by taxi or uber, up to the airport, not being sure that it would be by flight, I decided to give up.
After the discussion, I was announced that someone would call me to solve the problem, but it was almost 2 weeks and nothing.
It was the first time I had purchased a plane ticket, but it seems like I was a little unlucky.
The big problem is not that I missed the flight, but their attitude towards how they treat their customers and that you have to wait a long time to talk to someone, and after the discussion, you realize that you waited for 50 minutes in vain. .
Miserable, I paid 280 euros for an internal flight with insurance included at a company that no one had heard of, Colonnade, I checked the flight data and I found out that my flight was actually more than two weeks from the date I checked (the net is full of such complaints),
they don't have a call center where to go, so I had to buy other tickets at the airport for 320 euros.
Finally, I arrived at the insurance company that sent me a letter that did not want to be recommended, that the insured amount does not cover the return of money in such cases and to continue my work.
I do not recommend it in any form, I hope that those from OPC do their job.
Below are the conditions for returning the money from the esky site.
"Careful!
To avoid unpleasant situations that may interfere with the smooth running of the flight, take out travel insurance: this covers the risk of canceling or shortening the trip, and the amount reimbursed can reach up to 1,500 euros. Travel insurance can be taken out on our website within 48 hours of booking the flight. "
The worst company ever see, I pay the money and they do not make proper assistance. I pay for the ticket that has 2 flight one of them changes and they did not arrange changes to first flight i should pay again for the first flight. Trufatori
I had to call 2 times to check in, although they said they would do the system automatically I gave them in the first phase emails but no answer.
Edit:
I called again for the check-in of 2 people, I asked to reply to the e-mail which is frustrating every time to ask me for all the details although I paid for these services even for the online check-in.
When I requested the money back due to the flight cancelation they charged me for the services that are made automatically by their system. Don t bother and go directly to the airline website.
There are some thieves..they took my money on a return ticket and return.pt a minor mistake they do not want to reimburse me money on the ticket..there are some ordinary thieves..but they will not stay that way ..
I try to be short: I bought a plane ticket through them, more expensive than on the airline's website, the company tried to make 2 card transactions, one for the ticket, one for their commission (which failed) and I had to the difference was paid by payment order. So far nothing serious, but in the call center, after 2 phones (one 20 minutes and one 40), the consultants first tried to get the card details from me to make the second payment (the one failed), very sure that it is absolutely legal and okay. Then, trying to get a guarantee that the ticket is booked, seeing that the airline's website was not booking, I asked for the details from the Esky, but they failed to give them to me, first of all motivating me to send a code Wrong booking, then I was given the code of another passenger, then I apologize, then I was told that the airline's website does not work (which was denied in the next call by the airline and which clarified that everything was fine and I could not find reservation because it was too early). After I explained to the people at Esky the reasons why I needed this certainty, the consultant almost disturbed me and explained that if I really want to look for guilt or police, this is not the case. Finally, the problem was solved (not by Esky) but I was left with an extremely bitter taste and a conclusion: why did I pay a commission of over 10% to this company? To lose over an hour on the phone, stress and extra efforts to make a payment that had to be included from the beginning. I hope that their future clients and maybe even they will find this review useful, for me this company does not exist anymore, I simply do not see the point.
I do not recommend costs of 105 euros to change the flight date, tickets are also non-refundable in case of cancellation
Plus 40 minutes to wait each time for the call to be picked up by an operator.
And as if it wasn't bad enough already, my luggage was lost and I had to sit on the phone and email for tens of minutes again and again to find and send my luggage.
Totally dissatisfied. Lack of communication, arriving at the airport we find that the flight was canceled. Although a month has passed, we have not recovered our money. Another flight 4 Oct. - another adventure and we find out after 20 minutes of waiting that the flight has been canceled and alternatives are being sought. They found another flight. 2 days before I do the Covid test I find out calling them that the flight on the 5th was canceled. Another rescheduling on October 7. After all this I look on their website and find a ticket available on October 4 as I initially requested. I get in touch with them and they don't even want to hear me, they tell me that I accepted the change from 7. They make fun of us. I do not recommend it to enemies either! It is the 3rd cancellation for a single trip
It says they receive people and it is not true, it is a private building
I have not yet received a response from this agency and it has already been almost three months since we had to travel. I took two tickets through this agency and the departure did not take place due to Covid19. I kept trying to get in touch with them to see what we could do about it, which is impossible. I ask the company to send me a contact where we can solve the case as amicably and as short as possible because the ticket money took them in two seconds when I made the reservation. And I want to mention that the amount of tickets paid is 750 euros. I POST THIS REVIEW BETTER FOR A WEEK BUT NO ONE HAS TAKEN CARE OF GIVING ME AN ANSWER. SHAME ON YOU.
In case of illness (operation with motion immobility, not to mention travel) does not return the money.
That's not the biggest problem, and talks with the Call Center where I was told, "I'm not interested in what you read on the site," when I quoted the clause that a case of sickness is being returned to a file.
Call Center -10000 for nonsense
Thank you for another dream vacation! As with the eSky vacancies, everything was ok, the hotel ok, close to the means of transport, arrived very quickly in any part of Vienna, the flight was ok! Everything was perfect! I'm thinking of going to the year, also with eSky, in London, I'll come back to make an offer!
Professionals !!! A team of nice people, I recommend!
Invalid online application for booking flights / Ignora complaints / Do not respond to complaints. After transmitting the "failed transaction" message, it processes the transaction, then, after having purchased another ticket, refuses to respond to the notifications. So, because of their rudimentary application, I lost more than 200 E, without even receiving a formal response to my complaint.
We booked flight tickets very simply and easily ... but also at the best price with a good Qatar company. I recommend Esky
Only after an hour of waiting on the phone did I manage to see someone from the call center! Mockery !
Poor services. They don't have people at the call center. Two hours before the flight, they did not send me the tickets and no one answers on the phone after 17 minutes of waiting and when he answers he puts you on hold again. The company was over. I do not recommend their services in Romania yet.
I promised in the last email that I give them what they deserve but unfortunately there is no less than a star.
I highly recommend this company! I purchase tickets through this company for more than 10 years and I was never disappointed.
Zero stars. The biggest thieves. Pay close attention to who you pay
Hi. I bought 4 flights through Esky, I reply a bit hard to the emails. Check in was done on time, everything went well. Thank you.
Excellent. Easy to access, simple and diversified variants that help your search.
I really do not recommend. It was to lose the plane, I couldn't do the checking. I was at the airport. And fff important they don't have call center and nobody can help you. Mockery. I wrote them nothing. Sad ... and I got my ticket back. What will the return flight experience be like?
A very good portal for buying airplane tickets. However, it would be preferable to have lower additional fees (commissions).
Never book through Esky. Never! They do not help you with anything, they ignore requests, they have 0 knowledge about airline policy, they do not answer, and they lie. Go directly to the airline you want, do not go through Esky! For the 150 euro fee they offer 0 support and will do anything to cheat you. Worst travel agency!
My wife lost a piece of luggage that she did not recover after 2 months.
After 5 months from the cancellation of the flight and repeated attempts to take possession of the money for the purchased tickets, today we received a notification that we are on our own to recover the money or we can choose the option of a voucher.
You have no respect for customers, a total lack of communication on your part!
the most frivolous company. Flight canceled for more than a month (with Wizz) and I did not receive any money back. I had travel cancellation insurance and today I received the answer "travel cancellation insurance does not cover the cancellation of the flight by the airline!
Nobody answers the phone ... the company is in Poland ... scammers with proper documents ...
If there were 0 stars, I would give them 0 stars!
The only solution to recover would be bankruptcy!
They have unprepared operators, their website incorrectly selects the date of your ticket, and if you tell them that they were wrong, they ask you almost double the value of the ticket, blaming the airline and its taxes!
An agent answered my request extremely hard and told me that I had to pay 14 euros, because the flight date was wrong, although it was clearly the fault of their application, I selected the correct date, but the application changed it. I tend to think that this is done intentionally!
Today I was called by another operator, extremely arrogant, to blame Wizzair and tell me that the modification fees cost me 66 euros!
I made a big complaint to ANPC and I urge you all to do so!
It doesn't work to settle amicably with them!
I bought a ticket from the Wizzair.com website at half price compared to esky.ro and I didn't pay agency fees anymore.
I urge you all to do this!
Pleasant bankruptcy esky.ro!
A dissatisfied man will influence another 10 people in turn, that's what the statistics say!
But what do you know about this, when you are an amateur company ?!
I don't want to hurt the company, but to get back what you do with ten customers. I want my money back. It's simple. 123 euros. The idea is that some people, including me from a salary of 1500 lei I set aside for a mini vacation, like no, Romania, we try how we can and I do not understand why this money can not be returned! I would like a plausible explanation soon!
Tickets taken in March, soon I just received an email with what I choose, refund or choice of a voucher. The idea is that I chose the refund but I don't understand why it takes so long. I'm tired of sending you emails. I don't understand where our money is. I thought it was a much more serious matter for you. From what I returned in so many years, it never took more than 7 days to return the money, half a year is approaching at dmv and the money still does not enter the account. At least hire an expert, do an analysis and try to predict exactly when you can return them. Some people even need 10 lei from the amount of a ticket that was not used in those times. You take us with the sugar ...
Would you like to be treated like us?
I bought ticket online from eSky
I bought ticket online from eSky from Yangon Myanmar to Bangkok (order number 11534744) for March 31,2020 Includes a cancellation fee. Day after I purchased because of issues on my next flight from Bangkok asked to cancel my flight. No one respond to my request. Suddenly Night before of flight I got message from eSky This Flight is cancelled by airline.
1 - airline sold me insurance for cancelation of this ticket , there must be no Questions to refund the ticket.
2. This flight was canceled before departure so automatically has to be refund regardless of having insurance.
3- they asked me another $18 charge from my credit card with limited time of 6 hours to process my cancelation .
How awful and disgusting, dishonest and disrespectful can be to ignore the refunding of my ticket .
i will make you sure will not cry for total of this amount BUT I will take every step at any possible cost to expose this matter and your dishonesty to all social media avenues and all and any customer reviews site from A to Z.
B, Ghashghaee
Terrible, eSky.ro !! Although you had a schedule today, Saturday between 10: 00-18: 00 and I contacted you on Messenger (the only place I could get in touch because no one answers the phone) you still ignored any sign !!
linkedin.com
