I visited with Mr. Earle Twigg several times via email and got quite a bit of the experience out of the way before I even arrived. We nailed down the price of the vehicle so all I had to do when I got there was do a test drive, make a final decision and drive away. Overall, a pleasant experience to buy a car.
Washed my car for free, done sooner than we were told.
I purchased a 2003 Lexus GS300 with 20,500 miles!!! They accepted my offer and within 4 days it was delivered to my doors.
Great experience.
Excellent service and buying experience. Will definitely be back.
They make the service center much more complicated than it should be. Inefficient. Horrible car wash service, still had bugs on the grill and windshield. Water spots and it doesn't look vacuumed at all.
Says we'll look into that and get back with you. Never gets back with you.
Great customer services. Always a pleasure taken my car there for car maintenance and details. Christian did a great jobs getting the whole process done from start to finish. Highly recommended
Your staff that you have is awesome from the salesman to the financing to the lady that goes over your vehicle with you. My experience was wonderful. Thank you so much.
We bought a used car from this dealership. It was a very positive experience. They are very honest as the issues with the car that they brought up lined up perfectly with what our mechanic found. Our salesman was Don who was very helpful.
I have continued to support this dealership despite my December 2015 experience. The last time is with a different service advisor. I am please with Angelo's support and service. I still have not gotten the panels they are supposed to replace per the December 2015 experience though.
My husband, Ken, and I purchased a Lexus for our son today. Our representative was Shawn.
I have been in management for most of my professional career. If Shawn is indicative of the caliber of representative for your company, then I see why your reputation is so outstanding. We had decided to purchase another vehicle and completed the initial paperwork with Shawn. He took us then to Chris and it was in Chris' office that I debated whether to purchase the Mercedes or Lexus. Chris gave us complete information on the cost and comparison of the extended warranties for both vehicles.
Shawn than met with us and reassured us that this change was not the problem we imagined it to be. Ken and I debated whether the purchase of fewer miles, longer warranty, etc. was enough to cancel the original purchase and change to the Lexus. Shawn was patient and through and when directedly asked what he would do, he responded with frankness. We returned to Chris and he, too, was most helpful. This was one of the most pleasant car purchasing experiences we have had.
I wish you continued success with your dealership and applaud your choice of representatives.
Great Customer Service. Mike Etheridge made my purchase easy and enjoyable.
Dropped my car and forgot my laptop in there. I contacted them and they were very helpful. they kept it for 4 days safe. best service
This was our first but not last time to buy at Eskridge Lexus. Ask for Ken Thomas when you call or go there. Very professional! First class dealership!!
Well, I guess if you can afford a Lexus you can afford the top notch service the Eskridge dealership provides. I'm always pleased with the results, even if I do wish it was less expensive. I guess I just have expensive tastes......
I walked through the shop today with my service advisor. It was spotless. You could have eaten off the floor. A first class operation.
Thank you for your letter following up on our experience in your service department last week. I just wanted to tell you what a fantastic job every person I interacted with did. Rick French was very professional and helpful. The service was completed as they had promised and done well. They even washed our car!
This dealer has totally redefined the car buying experience. I have never been treated with so much respect, courtesy, and professionalism - all before, during and after the sale. Eskridge went completely out of their way to make sure I was satisfied.
Thank you very much to Curtis and team for helping me pick out my new Lexus - I love it! I won't be shopping anywhere else for my next vehicle after being so spoiled! P.S. Thank you for sending the cookies they are so good!!!
I absolutely love my new Lexus! I've been a Jeep owner for over 20 years but after an accident I just couldn't find a Jeep that seemed to work for me so I went a completely different direction and couldn't be happier! The outside of the Jeep fit my personality which was great but not good for my passengers getting in and out. The inside of my new GX460 couldn't be nicer and will be so much better for family and friends. Mike Etheridge helped me find the right vehicle and couldn't have been more helpful or worked any harder to make my experience better! Then there was Kyle Brownell in Finance and he was awesome as well. Thank you both for all your help! PS...a big thank you to Chris in finance too!
I very much enjoyed the quality of service here and they do everything to meet your needs and make you feel at home while you wait. Very customer oriented and pleasant high class environment.
Everyone treats you well until you buy. Then if you are a young, you get treated like a poor serf. Not friendly for the disabled. They lie just like any other car dealer. Took my "warranty" worth 3.5k and have honored nothing. They use trackers on the rentals that were free when I bought it last year. Service is a joke. Wear a pair of Prada shoes and all of a sudden you get treated with a bit of respect. Do not trust anyone with the last name Eskridge or Twigg. Do your research and don't get taken. Your best friend is a trip to an honest dealer. Ed Eskridge is a liar, flat out. Do a background check, find out who you are dealing with. Almost, in my opinion, criminal.
Derk Watson Consulting LLC
Customer service at it's best! We will always have a Lexus as long as Eskridge Lexus is in business.
I am on my 2nd RX350 since 2012. I recently relocated to OKC from out of state and thought I'd stop in Eskridge to check out the facility and see if I could get a free car wash. Nope, $10.00 please! Unlike my prior dealership, who consistently bent over backwards to provide outstanding customer service and make you feel like one of the Lexus family, the vibe I got here was really cold. I guess when your the only Lexus dealership in town you don't have to worry about building relationships. I'll still be coming here for service (what choice do I have) but I'm not going to be thrilled about it!
Stunning service! A great inventory and a clean dealership. Highly recommended if you are looking for a car that doesn't depreciate and never breaks down!
Greg in service was very accommodating and how a service department should be ran. Would give more stars if it'd let me
They have serviced my Lexus many times. Great service department
Every is good in there but it will be better place as Lexus dealership, if they increase the engineers, so, they do more services daily
That was the most relaxed car buying experience of my life!
Don Cheatwood made it all happen! Pulled a rabbit out of a hat! Thank you very much! I'll be recommending people to make the drive from Tulsa to see him for a Lexus.
This review revolves around the service department. It has been by far the best experience I've ever had with a car dealership service department, and has made me very glad I bought my older model Lexus.
The upsides are clear: this is not a business that survives by nickel and diming people. Little things like the loaner car and the wash were free, quotes were accurate, and there were no hidden costs. I've been used to non-luxury brands where the parts are cheap but they tack on extras without telling you everything. Not here. This place is upfront. The cost is reasonable, mid-level for labor with somewhat expensive parts, better than expected. I came out feeling like I was respected and could trust everyone there.
The downsides: one thing I went in for was a diagnosis of an issue, and they couldn't duplicate the problem because it only happens at certain times and situations which I told them about but were not included in the mechanic's instructions. That's on my receipt. So I'm not totally convinced the diagnosis was done right. There were also some issues with contacting me: I require text over calls to keep from interrupting work, and they said they would text, but then called and refused to do anything else from then on. Annoying. Otherwise, this was a great experience. The car runs well and the problem hasn't crept back up yet, although this is only day two. Scott and particularly Stephanie, great job!
Service was performed quickly and charges were as proposed - nice waiting area - no problems.
Not terribly impressed. They really didn't seem to care much about my business or customer service from the very beginning. Called and told them what was wrong with my car. Said I wanted to bring it in and have it looked at and to get a loaner and they said it would be $10. So I asked if that was $10 a day or $10 each day. The person making the appointment didn't know but promised to have someone call me. No one called me back. So I called and got the answer for myself. Took off work early and when I arrived I was informed it would be $85 for them to just look at my car which was NEVER mentioned on the phone. In the past, at my former dealership, Park Place in Dallas, I take my car in, they look it over, call me with an estimate and then I decide if I want the work done or not. They were really cavalier about the problem and said oh yeah, that is just the tire sensor going out. We usually advise people to wait until all the sensors go out so we can give them a cut on the price. (would have been nice to know ahead of time) I was really disappointed. They should really take some advice from Park Place. My car is old and I plan to look for a new car very soon, but not here. I value good customer service and expect it when I'm giving someone my money. Oh and BTW, Park Place would never dream of charging their customers for a loaner. I mean seriously, $10. They understand that giving good customer service in all aspects of their dealership will create loyal customers for life.
This is the second car we have purchased from Eskridge even we have to travel over 100 miles to do it (each way). We have had nothing but the best buying experience with Eskridge. We'll probably be back when it is time to buy the next one!
Service was quick and easy! Art was super helpful and friendly!
Ray has always been so kind, and taken care of my car needs
Bought my first Lexus there and it was great everything you would expect in a luxury car dealership. Changed management and now it is like going and looking at used Volvo. Horrible new sales staff.
Had to buy a part for mom's car have to get another part today or possibly tomorrow
I worked with sonny and Will and they were both great! Very helpful and understanding I never felt like I was being pushed towards a car just to make a sale like at other dealerships. They work with you to try and find something that works for you. I would definitely recommend them to someone looking for a car new or used.
Fantastic dealership...
my 2nd lease & my salesperson Shannon is amazing.
This is definitely the place to buy your next automobile!!! This place is fine by any standards! The customer waiting area is amazing and serves coffee better than any coffee shop I've ever visited including Starbucks!!!!! The attention to customer service is OUTSTANDING whether buying or servicing. They literally make you feel like you're the most important customer they have!!!
Share review
Embed review
Write an update
Edit review
9/27/2020
Stay away! Tried to charge me $1500.00 for a repair they said was not covered by my warranty. Took my car to an independent mechanic that said my car did not need the repair Eskridge wanted to charge me for, then went to another Lexus dealership and they also agreed the repair was not need, but did diagnose the repair I need being covered under my warranty. Eskridge would not admit they made a mistake and cost me $700.00 out of my pocket before we found the real problem. Also Eskridge charges for their loaner cars, no other Lexus dealership I have even been to does this. Granted my car is still under warranty. Just think twice before you have an expensive repair at Eskridge.
My Response to Eskridge Lexus response: What makes you think Doug can do anything? I contacted Frank Eskridge directly and he quit responding to my email. Maybe because he knew they miss diagnosed my car's issue and will not admit the mistake. Thank goodness for the honest people that I took my car to get another opinion, what I don't understand if Eskridge was correct on the diagnoses why would the other mechanics not agree and want to make the repair, would be more money in their pocket. Never have know a mechanic hat did not want to make some money. It's is ashamed that Lexus is such a good product and it has a sketchy dealership representing a great product.
Excellent customer service and dealer located in Oklahoma. Mr. Perry is your man if you're looking for fast, efficient and great service for buying any new or used vehicle. Highly recommended this team from the finance department to the sales team.
My husband and I purchased a certified, pre-owned Lexus 300ES several years
ago from Eskridge Lexus. Rick French has scheduled our service since our
purchase. He is ALWAYS knowledgeable, courteous, punctual and honest. We are
now ready to buy another car. Rick's professionalism over the past years is
the #1 reason we are considering purchasing another Lexus from Eskridge.
Dealing with Rick makes my Lexus experience even better than "Truly
Outstanding."
The entire staff I encountered while purchasing my vehicle were impeccable. Looking for to the many years ahead of servicing my car with them!
Thanks, William Fowler and Will Eskridge!
I love my Lexus LX 570!
This is my first Lexus and I am completely satisfied with the vehicle and
my experience at Eskridge Lexus of Oklahoma City.
Robert Perz was wonderful to work with. I highly recommend him and the dealership to anyone who is considering purchasing a new or pre-owned Lexus. Even if you are considering other makes, you really need to visit Eskridge Lexus and drive a Lexus.
Only been here once but the people were very friendly.
I've bought two cars from Eskridge Lexus and both times have been an amazing experience. Don Luman really cares about the people he helps and he won't put you in a car that you can't afford or will break down a few months later.
Fabulous! Best buying experience, from sales, to finance, to orientation of the vehicle!
Lexus owner for 3 years from this dealership now. Their top notch service makes me second guess switching to another brand. I have dealt with the others out there and they do not compare.
My lease experience with Lexus has been painfree . I am completely satisfied with the professional manner demonstrated at each step to completion of the transaction..Thank-you Eskridge.
My experience with Eskridge Lexus of Oklahoma City has been amazing. Awesome employees and beautiful facilities..
I stopped in today and The salesman was very nice. I really wish more salesman were like the guy Who we spoke with today. Treated me like a normal Human; I didn't feel snubbed or like they didn't want my business. I shop around to see how I'm treated by someone before I buy. I cant say anything about buying experience yet, but all my questions were answered and was treated with Kindness and respect.
I had service done at this location , and after visiting with another dealership they informed me that Eskridge did not recorded in their database so other dealership can t see the work , after calling and leaving a message , a rude lady called back and said she was the assistant sales manager and really couldn t do nothing it was done , no apology and made it seem like it was my fought .
Great customer service - we had to stay late to finish the deal, and Don & Shane were warm & friendly throughout. Gave my daughter a top-notch first time buyer experience.
Trey has been there awhile and wants us to have a quality experience. Very very nice gentelman and staff.
Used car salesman (Earle Twigg) that sold me my lexus rx 350 id rate 5/5 stars, great salesman. 1 star rating due to them denying an employee leaving trash under my driver seat the day I picked my car back up after complementary maintenance and had to walk back in and having them come and look (clear as day had the employees name who worked on my car, on the trash). On top of that I got a new scratch on my rear bumper that i was told I'd get called about. Which I did get a call but it wasn't about that it was from a woman who was asking me to rate how they did, I didn't give a rating at all and told her what had happened. This was a day after employees giving me issues about it at the dealership. Its been 3 months and still no phone call. Congratulations you lost a life time customer, I took my lexus and sold it to Chrysler, jeep, and dodge and bought a gladiator with it. Lost me to dodge and jeep due to this issue.
We needed to have a few things done to my daughter's car, a Toyota. Wouldn't use any other service department other than Eskridge. They always do a fantastic job on our vehicles. Ryan Bilger is our service contact and always is wonderful to work with.
Best car buying experience ever. Mario, Will, Kyle and Joshua were fantastic!
Really great service team and used vechile selections
Above what I expected. Dealership went the extra mile in getting the options/color that was preferred. Expectation of the purchase were all met. Pleasant experience and will purchase another automobile from the dealership. Follow-up and customer service from sales have been above expectation.
A vehicle purchase place, but great Employees like Sky make it above average...
The service department here is in simple terms: an unorganized mess. I have never had an issue with any other Lexus service department until now. The employees were rude and I didn t feel welcome from the minute I arrived. To top it off, once I got my vehicle back, I noticed they didn t clear the maintenance notification message like they were supposed to so My husband had to go back in the office and wait for several minutes to have another service technician clear the message. After searching for an employee (5-10 mins after we were supposed to be gone) the same man who we paid for our service (A man named Steven I believe ) who appeared visibly annoyed with us, muttered Jesus under his breath after My husband went back into the office to let him know the service reminder message hadn t been cleared. I don t appreciate the fact that Steven was frustrated with me when it was the service department s fault for not clearing the message in the first place.
I will not be returning if I can help it and I would give 0 stars if I could.
UPDATE: My husband immediately called the dealership after the manager replied to my review (see below) and left a message with him. It s been several weeks and I still haven t received a call back. Although I appreciate the public attempt to make things right, I am disappointed that the manager wasn t sincere in actually doing something to make this better.
Edit SERVICE summary: was only 1/5 stars for a scheduling issue with one of the service guys. However, the next person when I called back, after being hung up on, was much more courteous.
Brought car in for the service and there was a slight miscommunication issue, had to leave the car over the weekend but they offered a loaner to help with the issue so I cannot complain about it. I am very happy with that.
Came back to pick up the car, my service guy was very nice and good. Seem like he does appreciate my business. Apologize for the issue we had and even compensated me for the trouble. I left smiling and definitely will be back to service my cars here again. They earned the 5/5 stars for sure.
Buying a car can be a hassle and it was not a at Eskridge Lexus. The salesman was friendly and very accommodating. The finance person was professional and everything went smoothly.
Our salesman Bob was great, very nice and knowledgeable about the vehicle we were looking at, they didn't meet our offer though so we didn't buy from them
Eskridge Lexus and Shannon Brown provide the most enjoyable car buy experience, ever! This is my second Nerium Lexus and I'll certainly be back
We purchased a used Lexus from Eskridge and they were very helpful and easy to deal with. Felt like they appreciated our business. Will Eskridge took are if out documentation efficiently and was most pleasant. We recently did assimilate deal with Cooper and the experience was night and day. I would recommend Eskridge to everyone.
I got car service done 2 days ago and just picked up the car today. There was a problem with battery of my hs250 so they needed to special order it. I got a loaner car for $10 which was good. As they posted, any service over $200, they will clean and vacuum the car for free; under $200 is $10 for that cleaning services. I paid $393 for my battery and I left with a car without vacuumed or even washed. It could be my car is the cheapest lexus car so that was the reason why I didn't get treated like the others. So disappointed. I thought Lexus car dealership never treat people that way. When I called them to tell them my issues, they were like: "well, so you just want us to vacuum and clean the car for you right? Then just bring your car up here, we can do that for you while you wait." Wow, that was how they responded to me. I never wrote bad reviews but this is unacceptable for a luxury car dealership.
Shannon Brown is a great salesman and was a joy to deal with. Skip Schultz in the service department was the BEST. He was honest with me about what repairs my car really needed in order for it to be safe and didn't try to sell me things I didn't really need. I can't recommend Shannon and Skip highly enough!
The low tire pressure light came on and I called Lexus to ask about it. I was advised to bring it in by Angello Hankins who is my usual service representative. He took it to the service area and I expected a quick turn around after the tire pressure had been checked. However, Omar came to tell me that I had a nail in the tire and he would arrange for it to be repaired. He kept me informed throughout the process and explained that he had to verify that I had coverage for tire repair and that took longer than expected. Omar was very polite and friendly and seemed interested in getting the work done to my satisfaction. I also appreciated that he treated me as an intelligent person and did not speak down to this lady driver! I have always been very pleased with the attention I receive from all the Lexus staff
Service was great. Stephanie and Ray helped me with a weak startup issue with my Lexus. They squeezed me in on short notice, diagnosed the issue, remedied the situation, and I was on my way with a clean car.
Very nice. Did not put pressure on us to buy. Just explained the price, the car features, and all with a smile and great attitude. Thanks. We will be buying a car there in the near future. His name is LaDarryl. Thank you.
Mario was so helpful and didn't put any pressure on me to buy. Great car-buying experience!
Earl was the salesman that helped us. He is a top notch guy. Took amazing care of us. We bought a used car from them. They answered all my questions. I was prepared with my own financing and they helped us through the whole purchasing process. I would recommend these guys, and I don't do that with hardly any dealerships.
It took 2 1/2 days to have a wheel bearing replaced. I cannot imagine why it took so long, but that sure seems ridiculous and unnecessary.
Excellent service always. This is my 4th Lexus and they have always taken great care of me.
I am very happy I bought my Lexus from Eskridge. They were very fair, not pushy, and full-on professional. I had Shawn as my salesman and he was very knowledgeable and helped out with everything.
I called maintenance department to schedule an appointment for oil engine change. The worker asked me about my phone number, then she asked my why you want to change oil?! I got surprised about her question. I replied because it s time to change it. She was arguing that I changed the oil last month. Come on! Are you serious. Is this how ask you customers?! Just if you want schedule do it, if not let me if another oil change service
We had a great experience at Eskridge. Mario was my sales person. He was really good to us and helped us with all his best. We are now enjoying our new NX!
~ As promised to my wife for the survival of cancer and the what a pleasantly surprised of buying experience I have ever had with the dealership
Earl Twigg was a Pro. of sale, he went above and beyond to make we re happy with the car, and made sure that we understood everything we needed to know. Love the buying experience here at Eskridge Lexus of Oklahoma City. Thank you!
Best experience I've had to date purchasing a car. Customer service was excellent as they located the car that checked off all my must haves. Thank you Shannon for all your help and prompt replys to my questions. Highly recommend Eskridge Lexus of OKC.
Hands down worst experience I have ever had in a service department. If you enjoy your car do not let them touch it. I had to get the GM of sales to help me deal with your negligent Angello in service, because at one point I thought there was going to be a physical altercation, and even the GM served no help and told me the problems were a mere visual inconvenience.
I brought my F-Sport in for a simple 45,000 mile service. When I got my car back it had 2 additional code lights on the dash that magically appeared, one being the headlight assembly. Part of the service is to clear the service lights, and the Lexus technician told me he didn't know how to clear the windshield wiper fluid code. It is very simple and I did it on my own, imagine that. I was basically shoveled out the door with no solutions, even to the broken $700 headlight that nobody wanted to address. I am seriously considering legal action at this point because the 45,000 mile service I paid for was not completely performed, you guys even forgot to add wiper fluid! You should probably conduct a performance evaluation of your service department as well, because if they aren't on drugs I believe they are eating your touch up paints.
Summary, They break more stuff on your car than they will fix, try to fight you, then the GM will blame it on you.
I have had my beautiful little Lexus for 1.5 years now and will only take it to Eskridge Lexus for service. Scott Coker is our man and always is nice, pleasant and takes care of us. The people and the waiting area are nice at Eskridge. I only wish Lexus's weren't so expensive to service. But, they do a good job.
I have now purchased two vehicles from Eskridge and I will never return. The customer service offered during the purchase of a vehicle and once the vehicle has been sold is drastically different. I had small issues with Eskridge (especially in the service department) on multiple occasions, but I simply wrote them off as someone having a bad day. I now realize said issues were part of a bigger problem with Eskridge's general lack of respect for their customers.
When I traded in my Lexus to another dealership, I was told that I needed to contact Eskridge in order to get a refund on the warranties I had purchased. A representative of the dealership warned me that they had heard many customers complain about Eskridge specifically in regard to refunds and told me to make sure I wrote down the names and numbers of everyone I spoke to. I work for a law firm, so I am in the practice of doing this any way, but I thought it was a strange thing for him to say as all of my issues with Eskridge in the past had been trivial. Unfortunately, he was correct. I have also learned since that time that several other patrons of Eskridge have faced similar issues.
It has been 12 weeks since I traded in my Lexus. It has been 6 weeks since Eskridge has contacted me (at which point they advised that the check was in the mail). I have made several attempts to contact Eskridge in that 6 weeks and have yet to receive a return email or telephone call. I have now threatened to come cause a scene. It is not something I want to do, but there is no excuse for treating customers as if they do not exist. Especially customers who pay a premium for their vehicles. Sadly, I believe scaring away others is the only way to get their attention.
