EOLO SpA Review

They make you laugh, line at the level of a third world country, with two connected devices (one via cable and the other via wifi) 2 mega download and 0.8 upload ... Shameful

I tried to activate the service (they want 2 months in advance to let the technician do the verification). Result: you can not install the antenna ..... Ok it's not their fault. But the 59 refund has not arrived yet. I had to send a fax with IBAN data. At the time of collection are very fast but after 14 days from their email I have not yet seen the refund. Not to mention the call center. They know very well who you are but they bounce you by claiming that they can not let you talk to a manager. An operator tells me that I can send a Pec email, another tells me that there is no PEC email. The service I do not know how it works but the assistance is from third world. Further updates coming soon.

They promote 100Mb but then don't activate it with various excuses related to technical problems. I asked for the upgrade of the current 30mb, almost two months ago. Apart from my requests, no one ever made himself heard.

I live in Casale Litta, a white area.
Adsl 7 mb / s which actually goes to 3.
I have had the Eolo 100 for 8 months, I am very happy
It's like going from rags to riches.
Now I finally enjoy the services in 4k and download data at a human speed.

Terrible experience, INCOMPETENT.
They get paid first with additional bonuses guaranteeing coverage and at the time of assembly they tell you that the antenna is saturated and there is nothing you can do about it. I can't have the internet inside the house I just bought. In the face of advertising they say they take the internet where others don't. It would be enough to connect the signal coverage system that they have on the site by removing the areas with the antennas CLOSED FOR MORE THAN A YEAR.
Call to find out if there are solutions and they also make fun of you saying that they had no way of knowing before, but if out of 100 people who require activation within 20km from the only antenna they are KO at all there is no way to REMOVE AVAILABILITY in these areas instead of wasting time?

Today, March 26 2020, Wi-Fi is not going as it should. Very high ping in video games (I have reached 15000 ping), continuous crashes, impossible to make video calls, in short, a real DISCRETION !! I tried in every way to restart the modem, call for assistance but nothing was resolved. I hope you solve the situation in less than 1 week !!! Ah .. and add more cells to Oggiono (I live here) !!!!!!!

A company of rogues thieves. The service is bad, the assistance does not exist. For months, I threw out my Netflix subscription because the Eolo service did not allow me to see anything. STAY AWAY FROM THESE THIEVES

To all of you, never leave your credit card to Elolo, he will charge you even for a line that has never been installed.
When they tell you that installation is included, don't believe it ...
they will surely make you a second interesting quote, telling you that you will need the longest cable or a pole or extra hours of installation. and if by chance they do not install due to lack of professionalism or lack of communication between the Consutek and Eolo technicians, they will certainly debit the amount.

But is it possible that the internet service does not work every afternoon for hours? Everyday! It's a shame!

I BELIEVED IT BUT I WAS DISAPPOINTED. IN THIS PERIOD, THOSE WHO NEED CONNECTION TO WORK DO NOT GET IT. TRY TO CALL AND NO ONE ANSWERS, WHICH SUCKS

Ziano Piacentino
First week from the activation of the 16-18Mb service, now I travel to 6Mb on average.
Switched to Aeolus because I had heard of it well. Before I had project8 (forget it) .... It's useless! if you live in the hills you are destined to have a bad connection !! ...

VI CONSIGLIO VIVAMENTE DI LASCIAR PERDERE QUESTA AZIENDA, IN 2 ANNI MAI AVUTO COSI TANTI PROBLEMI! SONO STATO ANCHE UNO SPROVVEDUTO A CAMBIARE GESTORE TELEFONICO PER QUESTA AZIENDACCIA! La connessione internet non arriva MAI nemmeno a 15MB dovrebbe essere di 30 MB, con FASTWEB ANDAVO A 20MB TRANQUILLO).. Initili tutti i tentativi di contattare l'assistenza tecnica perche fanno a scarica barile con l'assistenza amministrativa... MA INTANTO TUTTI I MESI SI PRENDONO I SOLDI BUONI DALLA CARTA DI CREDITO PER UN SERVIZIO VERGOGNOSO DA TERZO MONDO!

shameful !!!!! I have been out of service for a month and have stopped waiting for a technician

A company in disarray. Obsolete and inadequate systems that use old technologies. Reported line problems absent dozens of times, nothing has ever been done to solve. I have been charged for months with a higher amount since after the second year I was not at random discounted the cost of installation .... for months I have been waiting for an answer ... Now I will change with a new operator who, for the cancellation from the contract, will ask for a contract more than 5 euros a month, they seem to me asking for 57 ... Do not choose this which is the worst provider in circulation.

I thought I had found a serious company ... Instead of the frying pan on the grill ... apart from the questionable connection that when it rains and painful ... but I complain that they insert packages in Try the first month .. but you do well be careful to cancel them immediately before the expiration of the month, because then you will find a nice package to pay in advance and cannot be changed .. absurd ... that is, take pay and shut up ... I immediately cancel the contract

I state that for the navigation service I have, the rating is 4 stars ... to have a refund of 2 euros for their billing error, I have been waiting for them for almost 3 months !!!!! VERY GOOD SERVICE OF THE ADMINISTRATION !!!! They say it's a management problem and they're in the queue .... but how many refunds do you have to customers ???? SANNO ONLY TO SIDE THE MONEY !!!!

Bad service! I signed the contract in October 2019, plus paying 2 months in advance, and at the dawn of February 2020 they present themselves for the installation apologizing for not having the router! Too bad it has such a bad service, it was a good opportunity to surf fast even without fiber. NEVER AGAIN!

Connessione pessima
Ho problemi ogni giorno con questo wifi non la consiglio a nessuno.

Poor speed, contacting customer service is mega difficult, almost impossible. You have to open the tickets but lately they admit they have a problem without solving it from 3 weekends in a row.
Know that on weekends, you cannot work, watch movies, play online and do any type of download or upload at a decent speed.
If I had alternatives I would change on the fly.

Unexceptionable service ... where others do not arrive

Bad assistance! Years ago I entered into a contract which envisaged the payment of 24.90 a month ... a figure that was never respected because they always climbed me 30 euros a month .... I call for a refund they tell me that the ticket is open because it actually have found the error .... more than 6 months pass ... contact again and tell me: "must wait his turn for the reimbursement because others have had the same problem" another 2 months pass and I get to ask even 70 euros .... I call and I am told that the contract has been modified (without asking) and I can no longer pay it as when I stipulated it .... plus they told me that they improved the service ... but when it is cloudy skip the line and: "you have 2 trees that cover the signal" .... in summary .... I pay in excess .... I don't have the service ... I have not seen any reimbursement ... .They continue to pass the ball between them without solving anything .... in practice if you want to do forced charity instal late eolo !!!!

It's a good service and I can't complain about the connection or the service for now!

Installed in August 2019, until March 2020 I had no problems. During the day up to 20 speeds above 10 MB after 20 drops to 4.5 5 due to the increase of people who use it. Great proveider HIGHLY RECOMMENDED onwards

For those who live in areas not served by fiber, Eolo is unfortunately the only alternative.
Too bad for the continuous drops in speed and frequent service interruptions, which force you to resort to a customer service based on an app that is practically unusable and with response times that define "not very fast" is an understatement.

Bad experience. For the installation of the parabola, they rely on technicians who are not equipped to climb on normal roofs of 2-storey houses .. For these installations, as a solution, they offer you the rental of a platform for 200. A bit like going to a mechanic who only has a jack and to lift the car he asks you to rent the lift bridge because he doesn't have it .... So know that for installation on a normal 2-storey house over an additional 200 must be added to the installation cost. Unless they solve this problem I will certainly not proceed with the installation.

A VERY LITTLE SHAME. A star because it is not possible to give 0. But how can you be a company with such rude and poorly trained staff? Communicating with them is childbirth and the quality of the information is painful.
- Contract activation with free activation, 2 weeks of time available), at 3 weeks still nothing. I call 10 times for a reminder and the answer is "if you don't want to wait, cancel and do the one with a short and paid activation"
In my area the only fiber coverage currently unsaturated is Eolo so I am obliged to:
- Close the first order and open the second, the one with paid activation (about 60 euros) with activation in 5 days.

After 5 days, obviously NO FEES and the call center replies again "we can't do anything if you want to cancel ..."

How disgusting! I work in a multinational company and if I answered my clients like this I would burn myself at the stake. Shame on you!

You could have given her 0
Incomplete installation I could have the line only after 2 months of course paying
Two technicians intervened
The first to be avoided nn Poor capacity and knowledge of the raw material estimate 480 I managed to give them 70
the second a prescribed genius after 3 hours of work is done to remedy all the mistake that has made his colleague
That said not recommended

Bad assistance !!!!! Availability 0 !!!!! It has been 12 days since I am trying to update my credit card details without success, I went to the Susa service center 6 times in vain, I called the toll-free number without success, I wrote e-mails with no answer. I have been told that if I don't pay they will cut my line. This is the help that was given to me by the Eolo center.