Pity experience with company.

Pity experience with company.

On 04/12/2019 the signed documentation regarding the contracts accepted with the company was sent to Entel, which includes 20 portability lines, 1 new line and a Mobile Broadband, which totals 22 lines. However, in the Entel system we appear with 31 lines.

At the time of contracting and activating the lines, the executive was informed that there was an abnormality in 9 lines and that they would not be signed.

Then, at the moment of the activation of the contracted lines, again information about 9 non-contracted lines arrived, informing the executive, but now appearing in the system.

Despite all these warnings, these new lines appear on the entel portal and on the invoice received.

A claim was submitted to Subtel, which was rejected because there was a signed contract. When reviewing the documentation sent to the Subtel, several irregularities were observed, such as that the contracts were deliberately falsified (a copy is copied, signed differently and scanned with CamScanner mobile software, different from the rest of the documents) and that the sim cards were sent to an address in Talca, the same one shown by the executive in his signature.).

In the company they do not deign to give a written response, there is no executive assigned to Preferred Customers and they do not respond to emails. There is an ongoing criminal case but not even a supervisor has deigned to give an answer