Enel servizio elettrico spa Review

Unable to register on the site to notify. I inform you that the fax has become obsolete and there is electronic mail

Shamefully, over a year to receive a refund of about 700 euros and finally their registered letter arrives, naively I think the check has arrived, instead magically they send a generic invoice of over a thousand euros without specifications. Thieves and crook (and I give a compliment)

impossible to speak to an operator, poor service throughout.

If I could put 0 stars I would. There is no toll-free number for mobile phones, only for a fee and not cheap (199 ..), you waste time choosing the numbers and pay, plus the rude, annoying, boorish operator then treats you badly if you ask twice explanations. I'm sorry, but if I don't understand well, it's also right to ask because the phone call is very expensive
ABSOLUTE NO A National electricity service
CHOOSE ANOTHER OPERATOR FOR THE LIGHT !!!

Is it possible that you cannot speak to an operator ?????
Maybe by not paying any more, it could be that someone shows up ??? Shame!!!!

impossible to have a contact if you don't register, and you lose hours on the phone without solving anything.

You can not get in touch, only for a fee at 45 cents a minute, with the times it takes you start 5 euros like nothing, but they say to go to chat that help you, alone with recorded voices that are useless, I will change operator

The thing that upsets me most is the total indifference to the numerous criticisms, both on the reviews of the service and on your very useless APP.
If it were a free service, I would understand it too, but aren't you ashamed with the money you take?

They send payment notices without proof of bill congratulations !!! You can't talk to anyone on the phone for me you can wait and hope.

To say the least outrageous experience.
I write a pec, to their pec address, never and I say never received a reply.
You are from third world.

I can not in any way contact them by phone having a cell phone available, it seems to me that I am dealing with a 4 penny dittarella, which however is ready to take it
Not even half a star is worth!

It is not possible to enter into conceiving emails to upload documents

Very painful experience I don't get my bills and I can't communicate it and I need the RID and I can't get it to credit the bank

Unworthy service for being a so-called "enhanced protection" service provider.

28/10/2020 disconnected the power for 6 hours this morning at my house, probably for work, without anyone leaving any notices.

If you can talk from your cell phone, at the number in charge of course, it's like doing 6 at the super enalotto!

Simply BAD !!!
I've been going crazy for days and I haven't solved anything !!!

I was unable to access my acea, customer area and in chat, they tell me that they had sent me an email because I would have to go to the Electricity Network. Email never arrived, but, the password must be reset and, always in chat, I ask to be able to do it, but it takes 48 hours for the email to arrive, obviously not even this email has arrived

They send a reminder for the payment of the bill when the debit on the current account is set for my supply. They never respond to any means of contact. The "Contacts" section is useless since filling in the form with an error "tax code and surname do not match" (FALSE). However, their automatic e-mail for receipt of practice arrives and I will be contacted as soon as possible (FALSE). Telephone advice to be called back does not work (usual error of the tax code). Since I don't have a landline, guess where they answer only? But of course at number 199 for a fee.

You are a thief in the Cividale period, you have not stopped anything for a drop in tension and then you have lost the beauty of 70 euros from loan sharks, the Roma do well not pay us anything

I didn't want to put 1 star but I had no other choice to write my comment. Shoddy is still a nice compliment. I'm angry to say no more. I spent nothing but money on my cell phone for nothing. I can't speak to an operator to clarify a reminder that arrived via email this morning. Bill never arrived, including all the others with thanks for regular payments. I wonder why this service exists. I will change as soon as possible.

You are a mass of incompetents!
I made the request for the activation of a new user a month ago and I still haven't received any response. I called you at least 20 times from a landline and I couldn't speak to any operator. I called from my mobile, clearing my remaining credit, and only then did I speak to an operator. I have completed the registration procedure with email and password and have not received any confirmation email.
Compliments

I write here my experience with the customer service of the National Electric Service. A shameful thing that does not deserve comment. Operators on several occasions that slam the phone on your face and tell you to make do! Call to signal the thing and find yourself in the midst of a sort of self-protective sect. Third World Robe. A shame for the community. I obviously canceled the contract immediately and changed from a supplier to a startup that I don't name, but from the first minute of the request they contact me via message with an amazing reception, an admirable competence; in short, professional. Long live civilization! I strongly advise against the service.