Empire Chase Reviews

Professional and the fees are reasonable. Empire Chase has managed to find several potential tenants prior to us moving out of the flat - would recommend

Naz is a very professional and at the same time, very humble and understanding person.

Naz at Empire Chase has been very helpful and obliging thoroughout our rental search. He is always willing to help and responds to queries promptly.

Naz is a great agent and we had a very good couple of years with Empire Chase! Always very accommodating, responsive, flexible and helpful.

They are, without a doubt, the best agency I ve ever met. Everything they offer is reasonable and they are so responsive you can feel that they do care about the tenants a lot. I ll definitely pop in their office next time I rent out in the area.

I have been with Empire Chase for almost 3 years. They have always gone out of their way to address and solve any issuesI have had with my tenancy.
I doubt if there are many other agencies capable of rivalling this team.

The owner of the agency is simply the best. Rest of the staff should learn from him as well as all the other agents. Keep it up Naz!

Totally recommend Empire Chase. Excellent cooperation as tenant with ultra fast response :)

It was a good experience renting through Empire Chase. Any issues were always resolved in time. There was clear communication and always professional behaviour from the staff.

Everyone we have been in contact with has been quick to reply and easy to communicate with. Any issues we have are sorted quickly.

Naz who is my point of contact at the agency has been of great help. He is always available 24x7 and that is a big plus. He helped us move out and move-in another property in the same apartments and the whole thing was handled seamlessly.

I had fantastic experience with Naz and team. Extremely professional and committed. Highly recommend!!!!

I am with this agency for 5 months and I have been really happy with it.
From the beginning I always had all my doubts answered and things sorted by Justyna, Jasmine and Naiz (sorry if its not well written). They are always there for you when you need.
I sincerely recommend if you are looking to rent/buy from a competent agency, they will help you and provide everything you need.

This Team is simply amazing .I've been told they are good at what they do but I experienced it first hand .they are with you every step of the way,supporting you and making the transition process easy .I met Zee first then Naz and they are both amazing people .I can say this has been the easiest move for me because I had the teams support .it's difficult to have such excellent service from every member of a team but I recieved such warm and stressless service from everyone that my place felt outrightly like a home .The sky is definitely a starting point for empire chase . I'm motivated to be even more excellent in my service to others as An NHS Doctor with the service I have recieved from this team .All the very best !

Fair and very good experience with whole team specially with Naz.
I would definitely recommend Naz, and Empire Chase, for any tenancy requirements

Excellent service. Very proactive, responsive, and professional. Already recommended to a few friends.

My name is Dipankar De and I am dealing with Empire Chase from last 6 years.
Everyone says that they are very understanding about customer's need but in reality very few people actually do it. Empire chase is one of them who actually understood my situation more than once and supported me beyond my expectation.

Naz manages Empire Chase. Naz has helped me more than a friend in my life and that is also in many occasions. As an estate agent he didn't have to do that. I work in hospitality sector from last 15 years but never seen a commitment and dedication like him. I was in a very bad emergency situation and Naz left his own son's 1st birthday celebration to find me a flat in London at 10 pm in the night. If he didn't do that I would have been on the street that night with my family. He made a contract ready within 10 mins at 10 pm which is unbelievable. There are so many examples I can give where he helped me beyond my expectations. These are not at all just for money. He really knows the real meaning of a "Customer service" and "Humanity"

Naz and the rest of the team at Empire Chase were absolutely amazing to work with. We really couldn't have asked for better agents - from their level of service, communication and friendliness to their swiftness in dealing with any queries. Naz specifically was great to work with and always kept us in the loop. We would highly recommend using them for all your property requirements. Definitely 5 stars!

Naz Found a great flat for us and was kind, professional and knowledgeable. What every agent should be like really.

My experience with the agency was really nice. The team was quiet proactive & professional from the starting of our interaction and till the time we find the property. Even after we settled in, they kept a proactive check to ensure that we are fine with the new property.

Fantastic experience dealing with Naz and the Empire Chase team who helped me rent a house. Never easy but more so as when moving from a foreign country. Transparent- no hidden costs/agenda, professional and responsive team. I recommend highly.

Empire chase are hands down the best agents i have ever dealt with. They truly do care about and go above beyond the norm in ensuring your satisfaction. Very professional and make the whole experience as simple as possible.

I moved in four months ago and I'm amazed by their service. Such responsive team, especially Naz is amazing. He came home personally to show on how to work the appliances, responds in a timely manner and ensures things go smooth. Would definitely recommend.

Great service ,highly recommend!
Very helpful staff.
Thank you so much .

Our whole experience with Empire Chase was brilliant. Naz was our main day to day contact and he was world class - always responded to any of our questions promptly and you could easily see how much he cares about his tenants. I would 100% recommend Empire Chase to everyone as the level of service is top notch.

Empire Chase is one of the best Letting and sale agents I come across. My Dealing was with Naz, I found him very professional sincere towards customer care. The response time from Naz is too good as he available most of the time to help the client and If he is busy then the office staff is always very prompt in answering calls and readily available to provide the support I needed. Thank you very much for all your Help and Support.

I ve worked with empires chase and rented a flat which was a very nice one. Our experience with them was very good and provesional . I recommend the letting agency and look for Naz his very professional.

Empire Chase is one of the best agencies in London and I would strongly recommend them. Naz and his team have managed my property for nearly 4 years and made the processes seamless. They are quick to respond, charge a very nominal fee compared to many of the other agencies and are extremely polite and helpful.

The rental process was always clear, easy and professional, since my first call enquiring about the apartment, until the checking-out process. Quick to reply when solicitated.

First time renting through Empire Chase. Was a smooth experience. Naz was very professional and accommodating. So far so good In our new property! Would definitely recommend. Thank you Empire Chase.

I have to give a huge thank you to Naz! He has been a helping hand on so many occasions. The rest of the team have also been super great and very responsive. Naz in particular has gone above and beyond. Reading other comments i can see it's in his nature to be super kind and thoughtful towards everyone. Thanks again for all your help Naz!

Working with Empire Chase was a great experience. They were professional, helpful, and always responded to our questions promptly (and moving from overseas, we had lots of questions!). I would absolutely recommend working with this company to help you find a property.

Naz was helpful in selecting the right home for us. When we had some hesitation on the property, he understood our apprehension and he helped us view the apartment again and made us feel very comfortable before signing the dotted line. Thank you Naz.

By far Empire chase( specially Naz) has been very very good than any other agency in the market. They have been very professional and at the same time very friendly and making sure all the process goes very seamingly smooth.
Thank you for providing good service in a freindly manner.

Falsely advertises, using incorrect pictures for properties on the market, a complete waste of time! Avoid like the plague!!!

Empire Chase, in my opinion are a wonderful estate agents. All the issues were resolved as quickly as possible and to the best service possible. I would certainly recommend Empire Chase to friends.

My journey with Empire Chase was a marvellous journey especially because of my agent Naz. He was always supportive and responsive no matter the situation. I knew I could contact him at any time and he would help me. My journey wouldn t have been the same without you - 10 out of 10!

I am pleased with my experience with Naz when handling the rental property. He is helpful and efficient, I would recommend Empire Chase.

I had approached Empire Chase on search of a new flat to rent. They were genuinely flexible and provided seamless service to the customers. Very approachable and ethical. My moving in and moving out did not have any hassles. I have dealt with them twice now on moving in to a rented property now. I would surely recommend them.

Moving house as an NHS worker during COVID was stressful but the staff at Empire Chase went so over and above to help me with literally everything I needed. I am so grateful for their super fast replies and professionalism - especially their flexibility. I cannot thank you all enough!

Dealing with Empire Chase has been great. Super, helpful, professional people who have made the transaction exceeding smooth and uncomplicated
SEW

Just a phonecall away. Takes care of the tenants very well

Empire chase and Naz who I am in contact with is fantastic. He manages my properties and is excellent, professional and extremely helpful. I have recommended all my friends to sign up with him and his company. They go out of there way to help you . This is the only company that goes the extra mile and expects nothing in return.

I have been with this company for 6 yrs and honestly I am so glad that Naz insisted I take him on as his agent at the time. I have never looked back
Thank you Naz . You truly are an amazing and honest agent.
Anisha

Empire Chase and Naz have delivered an impecable service during our contract - highly reliable and efficient response to any problems. Highly recommend!

Naz, Anika and the whole team are great. The agency is very professional and helpful, every time we needed their help they were there for us. Great job Empire Chase!

Myself and my girlfriend rented an apartment through Empire Chase, from viewing the apartment to renting it throughout our tenancy the empire chase staff were fantastic to deal with, if an issue every arise Naz, Anika and the other staff at Empire Chase resolved it ASAP. Naz was the main person who we dealt with and he was great to deal with, his customer service was second to none. We would highly recommend using Empire Chase for letting property in the North West London area.

Guys, this agency is pro-tenants. They help you get best flat/house fitting your budget and desired place.
Fully transparent, professional and quick to respond. I have moved three house since I came to UK and all the time Naz and his team were helpful getting me best possible house in my monthly budget.
Thank you Empire Chase. God bless you.

Naz and all of his colleagues are extremely helpful and well-organized people! Viewings with them are a pleasure. That is the agent you can trust, who will be honest with you and show you the best options according to your budget. We lived two years in a flat rented with Naz and we did not have a single problem. Highly recommended!
-Jan

After a rocky start, empire chase were extremely quick to rectify any inconveniences or problems I had. Have been accommodating and understanding in my hunt for a new home. Couldn't have asked for a better estate agent.

Empire Chase helped us find exactly the kind of apartment we were looking for. They are quick to repond and charge a very nominal fee compared to many of the other agencies. Our property is also managed by empire chase so we contact them regularly. Naz always responds no matter what time of day and all the staff are extremely polite and friendly. After meeting several agencies I can definitely say that empire chase is one of the best and would definitely recommend them.

It is been one and half years, I am staying in rented apartment managed by EmpireChase. The staff at EmpireChase are very professional, friendly and they are always happy to help with any queries or issues. Whenever, I send an email to EmpireChase regarding an issue at my apartment or a query, they respond quickly, engage with their people to look in to the issue and mostly, fixed the issues on the same day. I would highly recommend EnpireChase to anyone. Thank you team EmpireChase.

I have had a great experience with them. The staff was friendly and responsive. Out of the many real estate agencies I was in contact with, this one has been the best so far!!

In terms of reliability, transparency, rapid response to issues, communication, value to tenants, and splendid maintenance of the property/building, this agency (Empire chase) has all as mentioned above. I m very satisfied with the management.

Naz n his team were our first acquaintance in London. And to our delight extremely helpful professional and cordial. Always fixed things or resolve any issues in one go.
They always gave us the real service full of sincerity and integrity!!
Highly recommendable ppl

I had a very good experience with this estate agent, always happy to help with quick responses in regards to any questions I had and extremely friendly and helpful staff very Professional and Courteous .Gets every issue resolved timely .

Thank you so much

One of the best property management agencies out there- Naz -my property manager is professional and easy to talk to.
He has also helped navigate stressful situations and is always positive.

Too bad they don t yet offer letting properties as well in London as surely they have the skillset (one would argue more than some actual letting agencies in London at present time)-but maybe soon?

I have used Empire chase for renting out my flat and they did an exceptional professional service in renting out my flat in a short time. I would like to recommend their service for some one who are planning to rent or to the landlords who are looking to rent out their flat to professional tenants. Naz, did a fantastic job from start to finish in finding a good professional friendly tenant and also in managing my flat.

Naz has been great and we had a very good 2 years with Empire Chase! Always very responsive, flexible and helpful. Highly recommend.

A really pleasant experience. We rented a lovely flat for 13 months and never had any issues. Naz is a fantastic agent, and was always very professional and responsive for all requests. I would highly recommend this agency!

We would highly recommend Empire Chase and in particular Naz who always put us at ease and took care of any cancers promptly.
You will not be disappointed.

The overall experience was very good from the very beginning, with excellent professional attention. Empire Chase makes the renting process smooth and crystal clear. Highly recommended.

Empire Chase is a State Agency that you can trust.
We rent a flat in College Road in April 2019. Unfortunately we have to leave due to work reasons and if not we would stay here for sure.
Naz always took care everything were running smoothly and any request we had he acted and sorted it out promptly. Sometimes he called us to follow-up about the service and if we were happy with the flat.
If you are looking for a property in Harrow I highly recommend Empire Chase and Naz to make you find the right home for you. If I had to be back in Harrow I would definitely look forE Chase and Naz.
Thank you so much.

Almost a year since I've rented a property through Empire Chase and I can sincerely recommend them for their services. They had flats in very convenient locations with amenities and their admin charges are minimal. Naz Nizar, especially needs a special mention (apart from his management team), as he pays close attention to customer needs and ensures issues are resolved. I would not hesitate renting or buying a property through them.

I am renting a flat with Empire Chase for last 3+ years and we are very pleased with the services provided by agent team; especially would like to mention Naz. All through year timely gas/electric inspections and any maintenance activities without fail. Also, very efficient to respond any adhoc maintenance requirements. Overall, brilliant service and would highly recommend.

We just moved in the apartment and it was very pleasant experience.Specially Naz is amazing ,he responded in a timely manner and to make sure things go smoothly and his staff is very helpful responsive and would definitely recommend Empire chase for professionalism, Responsiveness .

Naz is realy professional and did everything to help us found a place to live.
We really like the service and recommend Empire Chase.

We have rented through Empire Chase for over two years, and recently signed a new lease with them. Naz is accommodating and helpful, and always responds promptly to any questions we have - even outside of business hours.

I rented out a flat from them few months. Very helpful and quick to respond.
I reached out to them couple of times even after moving into the apartment and they were ever ready to help. Highly recommended.

Very good estate agency Would definitely recommend them again I currently rent from them never had a bad thing to say about them Also any issues with Property Resolved immediately unlike other agents you have keep calling them Great management very polite and professional top marks

Very professional, and easy to contact at any point in the day. Very quick at responding and a good mediator. Amazing service provided throughout the tenure.
I would highly recommend Naz and his firm Empire Chase.

Have been with the agency for 5 years. They fully manage four of my buy-to-lets. Good quality tenants are found quickly and they leave with no issues. Staff are responsive and professional. Would definitely recommend.

I highly recommend Empire Chase. We have collaborating with them on finding good rental properties since 2018. They have always been very respectful, trustworthy, professional and they converted our relationship in a friendship. Very nice people to work with, especially Naz!

"Naz is the epitome of unprofessional."

There's not one negative review on here, which makes me question if any of them are real, considering my experience with Empire Chase and specifically Naz was beyond disturbing. He was off putting from the second he picked up the phone, I was calling to inquire about a property for rent. Instead I was questioned how I got his number (which is listed on the Empire Chase website). He then told me false information about the property and when I pressed him multiple times he changed his tune quite quickly. I explained what I wanted in the property and he didn't even acknowledge it and started to rush me off the phone. Then he said he'd send me something and never did. So his word means nothing as well. I begrudgingly followed up when I didn't receive the information after a few hours and he picked up and hung up the call immediately which says it all. The whole experience was shocking frankly and I can't imagine what clients have to deal with considering I wasn't even one yet and this is how I was treated. AVOID AT ALL COSTS!!!! YOU'VE BEEN WARNED!!!

We received outstanding service experience from Empire Chase team, we have taken 2bhk managed property on rent from them it was like a dream run from viewing, check into property and staying in the apartment. Team had been quick to respond to our requests and followed up till the issues are addressed to our satisfaction, couldn't else any more from them.

Keep up the good work Team...

Regards
Mehul

Great service by Empire Chase. They helped me rent my flat in East London. They agreed to advertise my property and pass on any leads as they are not locally based. Didn t even charge me for it. Super friendly team, very efficient and professional. Will definitely refer my friends and family to Naz.
Thanks, we really appreciate all your help.
Veena and Krish

Recently I have moved to the flat with the help of empire chase team, they are best, fast, dedication, reliable to provide the quality of good service as much as they can . I like especially the time keeping, fast action and empire chase is very professional. So happy to get contact with empire. all the best .

I am a tenant at property managed by Empire Chase from last 4-5 years and my experience with them is very smooth so far. They provide extraordinary service be it contract extensions, repairs or any other issues. They are transparent and quick in response and very helpful as well. I am very pleased with their services and would recommend them without any hesitation.