Emirates Holidays Review

After looking at the Emirates website and contacting the Toll free number we planned to visit their Travel Hub office in Beach Center. On arrival I was waiting for one hour as no staff was available to serve. As they all had gone for Friday prayers.
My point is if you keep it open then be ready to serve. Or else just put on the website that the staff will be on breaks on certain time frame.
This is will save customers time and energy that just gets wasted siting in an empty Emirates Shop. Kindly up your professionalism!!!

Business bay branch is good. Not busy and very helpful. Well, yes it s expensive, but they know how to sell their product. I ve been using their services few times in past three years, was always excellent and good. I also tried cheaper options around Dubai, wasn t good at all, and would definitely go back to Emirates Holidays pay more but enjoy the experience and make my guests in Dubai happy.
But they could make the prices lower.

Me and my friends chose emirates holidays for 10 days vacation to Dubai and Maldives. we loved and had amazing time during this holiday booking with emirates.
only thing i ended up paying more then what ever they quoted me earlier specially with booking and all process is so difficult. no one from their end care to call you or able to resolve any issues during making reservation.

over all we enjoyed our hotels and flights services, only issues with booking trip with emirates holidays.

Really disappointed with the service received when I booked a holiday package! Emirates Holidays made a mistake & it's taking them more than 3 days to try & fix. Customer Service representatives dont even seem to care if you complain. Think twice before you book!

I had the worse experience booking with Emirates holidays, I don t recommend it at all, you better off booking with Expedia
I booked a honeymoon destination for my nephew and called after couple of hours to upgrade the room with extra cost, one Staff was rude and disrespectful, finally she agrees to put a request with hotel, 10 days later, they got back to me with cost of AED6700 instead what s on their site of AED 2000, I called back again to follow up and still no answers

Since I posted this message 2 months ago , Emirates holiday offered me a deal with additional fees of 2500, I paid the amount and was very grateful then a week after they call back and confirmed they will not able to upgrade the room and they will refund me
It been over 2 months and the refund has not been received, I have been calling and emailing and their response we are still processing the refund and due to covid-19, the refund will take over 3 months
This very unprofessional and inconsiderate response, I do not recommend to buy the tickets their website, you better off purchase it from Expedia

Best travel agency we can relay on for all kind of travel requirements and tour packages

A group of Fly Emirates

Emirates is the best airline in the world I love Emirates ... I wish to give me a free ticket because I was born the same date, month and year with Emirates 25/10/1985

Newly renovated.
Pleasant staff.

Very well organised trip to Rixos the Palm Jumeirah !

I was work there of new building,
Project nam: G + 10
My designation is as a Electrician

One might think that emirates holidays are expensive bt in reality i always get great deals from them

Worst experience booking through Emirates Holidays, VERY Over priced and cheaper to go direct with resorts or hotel, Spent 1st 2 days of holiday trying to rectify the booking and issues caused by this company and only met with Vague excuses !!! Won't ever use again.

Love them ... They made a lot of amazing memories for me ... I shall visit them soon for my next trip ...

Helpful and courteous staff. We were guided well for our summer vacation.

Emirates holidays is my pure love because they have best destinations, packages, excellent services, affordable prices, excellent customer services, they know what to choose for your planning and they understand you well.

I'm dealing with Emirates holidays past 13 years... for every travel I get nice staff from them .... also I get best offers and free nights... what's more I can Emirates Airlines which the best 5* Airlines in the whole world with delicouse food, desserts oh my good so yummy... and nice entertainment you will never feel the time goes so fast especially for long distances ...

Wish you all the best ... keep it up your hardworking and have a safe flights..

Try to travel also in Ramadan woow best experience and the hospitality for people who are fasting is luxurious seriously...

Love you lot Emirates Airlines & Emirates Holidays...

Great holidays and a great choice of destinations. Your one stop shop for everything you need for your holiday.

I have recently booked a holiday package using Emirates holiday. The trip included tickets from Dubai to my destination and back to Dubai, hotel (with breakfast) and transportation at my destination (from airport to the hotel, and from the hotel to the airport). The service offered was incredible! The staff that expected us at the airport were on time, and the pickup was on time! The price was amazing since I stayed in a 5 star hotel and the trip was incredible! Very pleased with the service!

Nice building especially after renovating the ground floor which has Costa and some other food places

Very disappointed with Emirates Holidays.......
Took me 3 days to change the return flights to a later date. Holding for hours then get told to will call you back noone ever does then you call to chase them they give you different numbers generally unhelpful for a known airline and travel business.

Awesome service !! Great flights, ticket booking and hotel reservation and deals.

We just had the most pleasant experience at Emirates Holidays Dubai. We were greeted friendly by Manoj Sukuma Ran and got first class attention.
He helped us turn a desperate situation into huge sigh of relief. We can definitely recommend Emirates Holidays for your international travel and holidays.

These people are fradualents and thier business is skitchy . They deceived me to steal my money for service I didnt receive. They don't have any laws or regulations that protect customers

Fantastic service, totally professional and customer focused.

Really bad experience with emirates holidays they loot our money & don't provide good hotels to stay. ..& no proper transportation. .We really suffered too much in Dubai.. ..Plz I request not to go with these travels ..Only they r interested in sucking our harden money from us..

Refused to accept payment for booking made at 5pm when they close at 5:30pm

The travel agency is owned by Emirates, where I booked a 3-day tour of Dubai. I have a great time. excellent service. Thank you Emirates Holidays. I hope to find you next time to book a travel route abroad. The travel agency is owned by Emirates, where I booked a 3-day tour of Dubai. I have a great time. Excellent service. Thank you Emirates Holidays. I hope to find you next time to book a travel route abroad

Very bad experience with accessibility and flexibility for any changes during the trips

Over priced and not especially helpful. Abu Dhabi branch was terrible.

A place to arrange travel bookings with holiday consultants

I contacted them for a quote and availability on a trip I saw advertised on their website. I got their quote 8 DAYS after (and only because I called several times!). I sent an email to request some changes to the itinerary but they NEVER got back to me, even if I called and express my urgency! It's been a month today! Ridiculous!!!

Their website is not as good as the Emirates website. You can't choose multiple cities for a holiday, rather, you have to contact the agent who'll do the search & booking for you. Also, I have to submit my credit card details over the phone which puts the customer at risk of credit card theft.