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L
3 years ago

Frank was on time! He replaced a bathroom faucet a...

Frank was on time! He replaced a bathroom faucet and cleaned up the drain piping under the sink. He also completely rebuilt the drains under our kitchen sink. He cleaned up after himself and removed all waste. He was friendly, courteous, and professional. And the cost was reasonable. We were very pleased with his work and will call Emerald again should the need arise.

M
3 years ago

Frank from Emerald Plumbing installed our new wate...

Frank from Emerald Plumbing installed our new water heater and fixed our toilet. He was informative and explained all of what needed to be done and gave me options. He was very professional and clearly skilled at his work. I would always choose Emerald for our plumbing needs!

D
3 years ago

Emerald has serviced our home twice now for plumbi...

Emerald has serviced our home twice now for plumbing issues/concerns. Our home is now 90 years old, and can be a bit tricky when it comes to understanding its quirks. Each time Emerald has helped with our home, we have walked away having a better understanding of the full functionality of our home. They are immediate in their response, and very helpful when evaluating a problem. We had a toilet installed a few years ago, and recently had pipe leak under our sink. Emerald (Ian and Joel) quickly responded to our leak today, not only repaired the leak, but extended that extra effort that proves that a great company is only as good as its employees. I would recommend Emerald to everyone and wouldn't question to call them next time we need our plumbing questions/concerns answered.

L
3 years ago

Just wanted to take a minute to say how pleased I ...

Just wanted to take a minute to say how pleased I was with the work Ryan, Sean, and Chris did. They were prompt, kept me informed on what they were doing, and worked quickly the entire time. Kudos to you guys! Keep up the good work.

m
3 years ago

I needed a plumber and I did a bit of research onl...

I needed a plumber and I did a bit of research online. Came up with a few different companies but Emerald seemed to have some of the best reviews. I called and spoke to a women who had the same name as myself and I do not see that often so I had a good feeling about the place! She set the appointment up for the afternoon between 1 & 4. Armondo arrived about 3pm. He was kind and professional. He was able to finish up the job pretty fast went kept the bill down and I liked that a lot.

P
3 years ago

I had Frank come out for what I thought was going ...

I had Frank come out for what I thought was going to be a major repair and Repipe quote .I was relieved that what I though was a big leak was actually a small problem quickly fixed . The repipe quote was also thoroughly explained and more than fair

M
3 years ago

We called Emerald plumbing because our sewer line ...

We called Emerald plumbing because our sewer line was backing up. Dave Jones came out on an emergency call on a Sunday night. He worked very diligently to find out what the problem was. We appreciated his hard work to fix the problem with our sewer line I would definitely recommend Emerald plumbing. They are trustworthy and efficient.

A
3 years ago

Frank saved the day! Christmas Eve and my kitchen ...

Frank saved the day! Christmas Eve and my kitchen sink was steadily leaking underneath. While we were waiting for the seal to dry, Frank even installed a faucet we had purchased and intended to install ourselves. Thank you thank you thank you!

B
3 years ago

We had a great experience with our re-pipe. The un...

We had a great experience with our re-pipe. The uniformed crew was punctual, professional, friendly and knowledgeable. It only took 5.5 hours from start to finish. They cleaned up everything, and thoroughly answered our questions along the way. We feel confident in the great job that was done and appreciate the long warranty. Thanks Dean, Danny, Adam. Sean, Michael and Franky!

N
3 years ago

Frank is awesome! He found our leak behind the wa...

Frank is awesome! He found our leak behind the wall quickly and fixed it. He stayed while the pipe repair dried and fixed an issue with our kitchen faucet as well as showed me how and where to shut off the water for the house in an emergency. He was friendly, polite and very efficient. I've used Emerald Plumbing before and was very pleased that time, too.

w
3 years ago

Had a replumb done. What a great crew. Work was do...

Had a replumb done. What a great crew. Work was done to perfection. Cleaned up and made sure all was in working order. Drywall next day the same. Did an amazing job. Recommended to neighbor for repipe
Emerald plumbing did a fantastic job.

L
3 years ago

My husband and I have used Emerald Plumbing for ov...

My husband and I have used Emerald Plumbing for over two years, and our experiences with this company have always been excellent. Today, Joel the technician repaired a running toilet in our home in just a few minutes. He was able to replace faulty parts with new equipment, test out the repair, and explain other things I should look for in the future to troubleshoot potential problems. Emerald routinely provides efficient service--from office manager Myrna calling to confirm your appointment, to technicians arriving within a designated window of time, to completing repairs in a few minutes--and I am always pleased with the outcome. I will continue to call Emerald Plumbing for all my plumbing repair needs in the future.

R
3 years ago

I called Emerald plumbing yesterday for an appoint...

I called Emerald plumbing yesterday for an appointment to install new plumbing for under sink faucet and plumbing. Their Technician Frank was punctual and explained everything that he was doing along the way. I had most of the parts and wasn't given any hassle when I told them to use what I have. Compared to other plumbing company I called yesterday, their price was untouchable. I would hire Emerald Plumbing again, and would definitely asked for Frank.

M
3 years ago

I called Emerald to fix leaks under my bathroom si...

I called Emerald to fix leaks under my bathroom sink, kitchen sink and toilet (previous owner thought he was Mr. Fixit). Ed arrived on time, was polite, friendly, knowledgeable and did an excellent job fixing the leaks. Everything is working great now! I would definitely recommend Emerald Plumbing.

J
3 years ago

From the moment I spoke to Ramona on the phone to ...

From the moment I spoke to Ramona on the phone to the service I received from Mike, everything went extremely well. The price was right, the customer service was spectacular and they were able to swap in and out a water heater with a brand new one all in less than 24 hours. I'm thrilled to be able to honestly say I have a new plumbing company I can rely on to handle my current and future needs. Thank you Emerald Plumbing for everything this go round and future rounds at that.

d
3 years ago

Emerald plumbing did an amazing job at my home wit...

Emerald plumbing did an amazing job at my home with an affordable price. I was very scared about the high prices of plumbers. Ask for Joel he is the best and we are super grateful for his service!

t
3 years ago

We had a plumbing problem at our business, we were...

We had a plumbing problem at our business, we were recommended to call Emerald Plumbing and we were glad we did! They came out quickly, figured out the problem and had it fixed in no time. Professional, quick service can be hard to find these days. Fair pricing too! The plumber that came out was very nice and you could tell he enjoyed his work!

S
3 years ago

They did a phenomenal job repiping my house, they ...

They did a phenomenal job repiping my house, they are quality tradesmen each and everyone of them. Thank you for your services. Emerald is now my go to plumbing company for the Orlando area, so I am glad I found them.

N
3 years ago

Amazing Service .I had an amazing experience with...

Amazing Service .I had an amazing experience with Dave. He came and fixed the issue and explained everything as he was doing it. Will never use another company again. Thank you for being so professional and knowledgeable.

D
3 years ago

Needed re-pipe after my insurance company notified...

Needed re-pipe after my insurance company notified us they would not renew us due to the possibility of having defective piping from the 90 s. Contacted Emerald after seeing reviews. They checked and we did have the defective piping. They did the re-piping and we couldn t be happier with the entire process. The office and crews they sent were fantastic. The insurance company reinstated our policy as well. Will always call Emerald first for any plumbing issues from now on.

D
3 years ago

Frank was great! He was prompt, professional and q...

Frank was great! He was prompt, professional and quick. He was very knowledgeable about our plumbing system and appliances. He was able to get here quickly when we needed him. Would definitely use him again.

J
3 years ago

We needed to get our house plumbing redone after d...

We needed to get our house plumbing redone after discovering we had polybutylene piping. Luckily we had friends who had this done also and they recommended Emerald Plumbing. We quickly got a quote and scheduled the job. The workers showed up on time and they worked quickly & professionally. The plumbing work was done in one day and the drywall repairs were done the next day. We are very happy with the work and the value. Highly recommend Emerald Plumbing if you need to re-plumb your house

E
3 years ago

I would personally like to speak with Liam.. I hav...

I would personally like to speak with Liam.. I have referenced this company multiple times and for the most part they are amazing... But there were some issues and I feel like I'm not being heard about them... I was left on a phone call where I heard things I should not have heard which I will not disclose, but I trust the company thus far and hope I don't have to send business elsewhere. I was working with
Myrna seem to be very very helpful until today.

G
3 years ago

We called this morning because of a faulty valve t...

We called this morning because of a faulty valve that was leaking in my MIL's house. They arrived well before the window (which was great for us!) and called to make sure it was okay about 30 minutes before. The workers were courteous and very quick! I really appreciated the fact that they didn't try to spend a ton of time doing the work to get more money out of us. They were really conscientious about saving us time and money. I'd recommend them to anyone!

C
3 years ago

Called in the morning and had someone out to clear...

Called in the morning and had someone out to clear a clogged drain before noon. Frank did a great job of explaining what he was doing and why. I will definitely add Emerald Plumbing to my list of go to repair businesses.

T
3 years ago

Bought a house and encountered some drainage issue...

Bought a house and encountered some drainage issues with the tub and called Emerald. Friendly service on the telephone and when Frank, the plumber, showed up the problem was thoroughly examined and solved!

Will call Emerald in the future!

C
3 years ago

Emerald Plumbing did a fantastic job repairing the...

Emerald Plumbing did a fantastic job repairing the plumbing in our house. Dave was polite, professional and knowledgeable. He worked very hard to solve multiple problems with our plumbing. He made sure I understood what he was doing and showed me where to find our emergency water shut off. The job was quoted ahead of time and was fairly priced. We now have hot water, no leaks and new pipes. Thanks Dave and Emerald Plumbing!

b
3 years ago

We had a kitchen drain clog, and I had been previo...

We had a kitchen drain clog, and I had been previously told that the next time we ha a clog we should consider jetting the pipes because we had buildup in our pipes. I called Emerald to come out and jet our pipes. Much to m surprise and delight, Ian called, and indicated that he was on his way, but that he didn't think that jetting would be necessary. Ian probably saved us $300 by not selling us something we didn't need.

I can't tell you how impressive that is! I will absolutely be calling Emerald for all of our plumbing needs in the future.

J
3 years ago

They did a re-pipe of entire house and installed n...

They did a re-pipe of entire house and installed new water heater. They did it in one day. Very professional work and customer oriented service from all techs that were here. The drywall work was done perfectly making re-painting very simple. Great job.

M
3 years ago

I needed to have an outside faucet drip fixed and ...

I needed to have an outside faucet drip fixed and I had use Emerald Plumbing for another job. So, I called them again after getting a quote from another company. The EP technician, Ed, completed the job quickly and efficiently. I was very pleased with his work.

S
3 years ago

Armando is awesome & I will highly recommend him f...

Armando is awesome & I will highly recommend him for service to everyone that's having plumbing issues. He is extremely nice, very professional. & has excellent customer service skills. He first thought he might need to run a camera down the drain but I told him I really needed to save some money on this, so he recommended another procedure & I think it worked, so he did save me some money & I truly appreciate that. If I ever need a plumber again, I will ask for him to make the call. My Dad's having issues at this time, so we may have to call for Armando to visit his house. You are very fortunate to have such an awesome employee because they are very hard to come by this day & time. Thank you... Forgot to put that he gets 5 STARS +.

J
3 years ago

Great job and good customer service. Frank did my ...

Great job and good customer service. Frank did my repair this morning, he was friendly and knowledgeable. When I made my appointment I was told they would arrive from 9-9:30, Frank called in the morning and advised of his arrival time. He was right within schedule. The repair was done within a reasonable time. I feel companies that charge per hour tend to prolong repairs on purpose to charge more and I didn t get that feeling with Emerald. This is the second time I use them and each time job has been done well. I would recommend them to a friend.

S
3 years ago

I highly recommend Emerald lumbing. We had them r...

I highly recommend Emerald lumbing. We had them re-pipe the house and they did the work in one day with no mess left behind. We also had them replace our sewer lines and Jeff and Dave went above and beyond to make sure the job was done right. If you are looking for a plumbing company, this is the one to choose.

J
3 years ago

My experience with Emerald Plumbing has been nothi...

My experience with Emerald Plumbing has been nothing short of fabulous. Chad and his team came in, did a fabulous job, took no shortcuts and perform the job within one day and cleaned up after themselves. The job wrapped up yesterday with the drywall being repaired which was an awesome job.
I highly recommend this company for their professionalism and perfect customer service. Hire them for all of your plumbing needs. You won t regret it.

N
3 years ago

I cannot say enough in regards to this company. I ...

I cannot say enough in regards to this company. I am a Realtor and property manager and our company has been working with Emerald Plumbing exclusively for over 8 years now and they have yet to disappoint. Thank you Emerald Plumbing for being so reliable!

z
3 years ago

Emerald Plumbing did a re-piping of my home to rem...

Emerald Plumbing did a re-piping of my home to remove cpvc pipes. They did an absolute excellent job, Pricing was very good, The crew were all very professional, and very very good at what they do. The re-piping took less then eight hours to complete. The next day the drywall team showed up and patched the dry so you can't even tell that the drywall was cut to run the new piping. Great job! Thank you Chad, Joe, Ramos, Ryan, & Brewer. Also we used them prior to the re-piping to fix a copper tubing leak above our water heater. Pricing was excellent and the work was fantastic, thank you Jeff! This is a great plumbing company and do excellent work a great prices.

J
3 years ago

We just had the house re-piped yesterday and the r...

We just had the house re-piped yesterday and the re-pipe team was amazing! They were efficient, thorough, polite, informative and helpful. They cleaned up the house after the work and they even took care of some minor issues they came across in our plumbing at no extra charge. We'll call them for all our plumbing needs in the future and recommend them highly! Thank you!

J
3 years ago

Just had the whole house repiped and the experienc...

Just had the whole house repiped and the experience was great. Emerald Plumbing offered the most competitive pricing for the job, and had the best/earliest availability to start, compared to other companies in the area. The crew that came out was great. They were on time, very knowledgeable, and polite. They walked me through the entire process of what they'd be doing and where, and when they finished they explained the inspection and drywall repair process as well. They did a great job and finished right when they estimated, even after taking the time to clean up. I'll be calling them for any future plumbing needs!

B
3 years ago

Terrible service. I had to call multiple times to ...

Terrible service. I had to call multiple times to get a quote and many more times to get them to come out. The work that was done was fine, but very unreliable and unapologetic for the time I have wasted.

A
3 years ago

We had been using Emerald plumbing for more than 1...

We had been using Emerald plumbing for more than 10 years now.They are very knowlegeable an great customers.They are very fair with prices.Always know what they are doing.Also, they dont do unneccesary works.They are an awesome company.Good job/////.

T
3 years ago

Frank & Erick visited & swiftly fixed my shower sh...

Frank & Erick visited & swiftly fixed my shower shut valve with no issues. In addition they showed me where to locate the master water shut off, how to determine if a leak in in the house or outside, insulated the exterior pex piping, assured me that my tub is display only (no point in increasing the hot water heater to accommodate the tub size). meaning saved me dollars!!! Also confirmed an old leak was truly old. Love these guys! Thanks!

K
3 years ago

I've used Emerald Plumbing twice now; Once for a b...

I've used Emerald Plumbing twice now; Once for a busted pipe at my shop and again today for a backup at my house. Unfortunately we found out it was a septic tank issue (how did I not know I had septic?!?!) but they were so helpful. They walked us through what we needed to do to fix the issue, and even referred us on who to call. They always let us know about pricing before working on anything. They're so honest, friendly and dependable. Pricing is SO reasonable compared to anyone else we've had quotes from. Safe to say they're our go-to service for plumbing. It feels good knowing we can just call them and never have to worry about calling around for quotes and getting shotty service from someone else. Not to mention they're a local company **Bonus Points** Thanks!

S
3 years ago

Had 3 drippy problems in our residence and Frank c...

Had 3 drippy problems in our residence and Frank came and fixed them all! Also did a beautiful job installing a lovely new kitchen faucet. Very happy with the job he did and will call back and ask for Frank if we have any other issues!!

N
3 years ago

Far and above the most PROFESSIONAL, CLEAN, KNOWLE...

Far and above the most PROFESSIONAL, CLEAN, KNOWLEDGEABLE & HONEST company I have ever worked with. I had to have my water supply lines replaced in my entire house due to a burst pipe under my kitchen. I received an estimate and despite more work than was originally thought I was not charged a penny more. Crew was courteous, professional and extremely cognizant of keeping my home clean during a messy job. Absolutely thrilled with every man on my crew today. 100 stars!!!

l
3 years ago

Emerald responded quickly today to my backed-up pi...

Emerald responded quickly today to my backed-up pipe disaster. It seemed catastrophic to me, but Frank diagnosed and fixed the issue easily. Such a relief to find a plumbing company I can count on in an emergency. I'm so glad I called them for the first time last month in a non-emergency when Ken fixed a leaking waterline to my new fridge. I won't hesitate to use them again!

W
3 years ago

The plumber who showed up was great. He was very k...

The plumber who showed up was great. He was very knowledgable in helping me. He was efficient and timely. He was done quicker than I thought. I will always use Emerald Plumbing for my plumbing needs.

C
3 years ago

I found Emerald plumbing through Tom and Dan and t...

I found Emerald plumbing through Tom and Dan and the BDM page. They are awesome!!! I have used them several times and all have been a very positive experience! They have replaced my Hot water heaters and help with a clogged toilet. They also helped me when I needed my back flow valve tested and reported to the city. They are very knowledgeable and super friendly. I won t use anyone else!! I can not recommend them enough!

J
3 years ago

I used Emerald Plumbing four years ago (whole hous...

I used Emerald Plumbing four years ago (whole house replumb)..They did a wonderful job at that time. I Chose this company over four other companies at that time because they were totally upfront with exactly what to expect from day l to the very end of the whole process. To be honest this was a scary process to go through for me. The other companies scarred me to death to trust them with such a job on my home. The Emerald Company was so different in how they dealt with the whole process. I was totally sold on all the personnel and just how much they like their job and how much they appreciate the customer.

Well like the saying goes, "The proof is in the pudding". This weekend, Saturday night, I had a problem. Toilet over flowing. Could not turn the shutoff valves, bathroom flooded, water going into another room, called
Emerald. Very prompt service. Armondo was who I talked with. He was very pleasant and concerned for my problem over the phone. I explained, he understood very quickly and gave directions to try to solve my problem. All went very well. We got the shutoff valve loose, which was a relief. Checked out a. few more things to where he was satisfied that everything was under control and offered a house call if necessary. Advise to keep an eye on everything and call back if necessary. Thank you Armondo.

This company is still TOPS on my list. Thank you Emerald!!!

T
3 years ago

Armando came out and far exceeded my expectations....

Armando came out and far exceeded my expectations. I read many reviews before choosing this company but was still guarded. Armando arrived in a timely manner, quickly assessed the issue, and immediately got to work. Was done in 10 minutes and didn't try to over sell me. That's what I call great service. I will definitely use Emerald Plumbing for any other issues I have.

D
3 years ago

Frank came promptly and fixed my problem which was...

Frank came promptly and fixed my problem which was a tub that could not drain properly due to a piece that popped off one of the tub knobs and lodged in the drain. It took him very little time to figure out the problem and fix it.

S
3 years ago

Frank of Emerald Plumbing was great! He was able t...

Frank of Emerald Plumbing was great! He was able to get our problem rectified without doing anything he didn't have to do. He also gave me great advice on how to keep my systems going so I don't need to call for plumbing service often.

K
3 years ago

David recently came over to fix a shower problem. ...

David recently came over to fix a shower problem. He was wonderful. Extremely competent, definitely, but to also have such a friendly demeanor and great sense of humor was a real gift. He saved the day!

d
3 years ago

Frank came out and diagnosed low water pressure in...

Frank came out and diagnosed low water pressure in my master shower. He was on time and did a great job of explaining the process to me and fixing my problem. Very happy with the service and would use them again!

I felt the price was very fair and the work done quickly and correctly. I had done some troubleshooting prior to calling Emerald Plumbing. I replaced the shower head to rule that out and making sure my exterior turn off vale was completely open (it was). Frank checked the valves and did the things that I did not know how to do. I would use them again in the future.

E
3 years ago

Update: called them again, for emergency service a...

Update: called them again, for emergency service after my dog broke off a hose spigot on the side of the house - requiring us to turn off all the water!

Prompt service on a Saturday, and all is good. Thanks again! #BDM

Pleasant, professional, got the job done. I had what was supposed to be a quick cartridge replacement in my shower turn into a bit more complicated job. Frank was a total pro, showed me what was going on, and left everything clean, neat & working. On time and friendly as well. Thanks so much!

P
3 years ago

First visit did not fix my issue, second visit did...

First visit did not fix my issue, second visit did not fix it either. Hiring a new plumber, and wouldnt recommend to others. For the complete story, feel free to contact me. Stay away from this place ..a rip off.

I'm not sure where to reply again to your message, but we called three times. I put the message up after you came for the SECOND time. And 11 days after our visit, I'm not sure if that is correct. I would have to look at the contracts to verify those dates.

F
3 years ago

Further update in response to owner: I find it int...

Further update in response to owner: I find it interesting that you deleted your first response to this review and replaced it with more lies and mischaracterization of me and our phone conversations. I never once raised my voice beyond speaking level when talking with you or the first person I spoke with. My tone was roughly the same on the phone as it is here, hugely frustrated, and confused as to why anyone would bother being in a customer service job and treat customers the way she did. If you put me on speaker for the first call, then you know I never yelled. You clearly have a problem with the truth.

Update in response to owner: The most berating I did was to say how hard is it to just say you made a mistake, apologize, and that you d be happy to fix it? Which I said twice, before an apology was offered. The only reason I felt compelled to say it at all was because the staff was rude and insistent that they had not made an error and we had scheduled for that morning. The staff did indeed say they would be unwilling to send anyone out almost immediately when I called back the second time, and I pointed out that it really didn t seem right that they d fire me as a client for not liking how I was treated by their office staff. They backtracked and said they d be willing to send someone out. Your statement that I continued to try to get additional apologies is ridiculous, especially since I repeatedly told you that I didn t want or need additional apologies, and that I was just trying to let you know what had happened since if it were my business I d want to know if customers weren t happy with how they had been treated. We finished the discussion, and after thinking it through I decided to call back to cancel and work with another plumber. It was a very short and polite exchange, in which I said I d like to cancel, and they informed me they had already removed me from the schedule (without informing me, which may have been another communication error on their part), and wished me a good day. My review isn t bogus, it happened exactly as described, and if you want to believe your staff s side that s your prerogative. However, I have never once in my life had this sort of experience with a company, and I have never before gotten into an argument over how I was treated by a company s office staff, meanwhile you have multiple reviews (including positive ones) that describe encounters with your rude office staff. I have to think the common denominator in this situation is you. I have a question for you: Since a mix up in scheduling is completely a non-issue, and I was never bothered by it other than needing to reschedule (and am still not bothered by it), why on earth would I be upset if your staff weren t rude? What would I possibly be upset about? Is my negative review about the rescheduling or about the rudeness?

Excellent plumbers, terrible customer service. We used Emerald Plumbing for repiping our house, and they did a great job. They were efficient, curteous, and did good work. We tried to use them to fix an issue with the sinks in our bathroom, and there was a mix up with the date. We are sure that the error was on their end since there was discussion of needing a week to get fixtures. They were okay with rescheduling but insisted that the error was on our end and were quite rude about it. When I called them out on their behavior and pointed out that it had been discussed we would need a week to get the fixtures, it was clear I was suddenly a difficult client. I called back to let a manager know how I was treated and was fired as a client even though all I was doing was letting them know what happened. I didn t insult anyone or use rude language, I just expressed that I was upset and apparently that was over the line. They insisted the other employee did a good job of customer service and apologized for the mixup (sure she did, after I called her out twice), and couldn t understand why I would be upset at all. If you run a business, don t expect clients to put up with being blamed for your mistakes.

B
3 years ago

Very happy allover. Myrna was able to answer all o...

Very happy allover. Myrna was able to answer all of the questions I threw at her. The plumbers Erick and Jeff were great. Polite, Clean, Fast. Didn't waste time and their pricing was spot on. Upfront about everything and that's how I like it.

C
3 years ago

Emerald Plumbing is great! We had a hot water heat...

Emerald Plumbing is great! We had a hot water heater go out over the weekend. Dave was awesome! He showed up promptly and replaced the unit fast! Very professional and courteous. We've used Emerald Plumbing in the past and we highly recommend them.

A
4 years ago

Emerald Plumbing re-piped by house on Feb. 18. Cha...

Emerald Plumbing re-piped by house on Feb. 18. Chad and his crew did an amazing work. It took them less than 1 day to complete the job (2 bathroom house). Dry walls were patched next day and it took about an hour as there were not many holes to cover. Price was also very competitive. Thanks Emerald!

J
4 years ago

Frank was very knowledgeable and professional, hel...

Frank was very knowledgeable and professional, helped me fix my toilet to run properly again and the hot water in my shower to work as well. Took great care and patience in removing a delicate part that could have broke and advised honestly and fairly for the options I had in my repairs. Would recommended and call back, thank you Frank and Emerald Plumbing

C
4 years ago

People are going to think I was paid to write this...

People are going to think I was paid to write this review, but it is 100% honest, genuine and trust me...I'm the one that paid. Thousands. And it was WELL worth every.single.penny. After hiring Above and Beyond Leak Detection to find a sizeable leak under my kitchen tile and foundation, I had a rep from Emerald Plumbing (Erick Steele) come out and provide an estimate for a total home re-pipe. I had other options, but with a 30+ year old copper piping system, I made the jump and ultimately the best decision for our family and our property. At first I was nervous - a total re-pipe, tearing up walls - it's nerve-wrecking to a first-time homeowner who knows zero about plumbing. Every single person I worked with during the process was outstanding and helped put me at ease in a genuine and professional way. Myrna in the office coordinated things in lightning speed for an appointment the next day, took care of the permits, invoicing, etc. (she's a rock star!). The re-pipe field crew (Joe, Patrick, Chris and Gio) worked some sort of plumbing magic on my house. The drywall team from KMD that came out just put the cherry on top with a seamless patch job! I couldn't have asked for a better group of people for trusted service in my home and will sing their praises to anyone. The re-pipe crew was so on-point and they spent the entire day here, arriving right on time with a fully-stocked truck and plenty of energy. Our home has vaulted ceilings, nearly no attic space, multiple levels, and my kids were home with me being curious in the background. They navigated every obstacle with ease and worked together with such fluidity, you'd think they shared the same mind. They know their stuff and the confidence and experience were evident. I was aware of every single thing and felt comfortable asking questions. They were clean and respected my home, polite and personable, and actually even found things that my own home inspector didn't find when we bought the house last year! It goes without saying that no one gets excited about expenses like this, but they are necessary and vital to the value and longevity of the home. If you are faced with the same situation, do yourself a favor - bite the bullet, give them a call and let them work their magic. I put so little effort into this process - they made it so easy. Everything was complete in less than 10 days time - from leak identification to drywall patches being dry and ready to paint. Now, it's sweet dreams and a clear mind. No worries, what if's or questioning if we should have done anything different. We have 100% confidence in our decision and are happy knowing that our plumbing troubles are no more! I cannot believe how accurate the online reviews were about Emerald Plumbing. I also cannot imagine ever calling a different company for plumbing needs. Thank you Emerald Plumbing!

T
4 years ago

What a relief to have this kind of customer experi...

What a relief to have this kind of customer experience during this weird time. Our Shower head pipe broke where I was unable to get to it. I Called Emerald Plumbing the next morning and they fit me into their schedule even after they told me they were booked out. A few hours later I received a phone call stating my technician was in route. Ken Skinner was our technician, he was one of the most down to earth and knowledgeable people I ve had the pleasure meeting. He had our problem fixed very shortly. He even went out of his way to attach our shower head back onto the wall. Can t say enough great things about Ken and Emerald Plumbing. Will be recommending them to friends and will be our forever plumbers in the future. What a great experience.

Trevor J.

J
4 years ago

Frank and Emerald Plumbing did a wonderful job for...

Frank and Emerald Plumbing did a wonderful job for us today and always has in the past as well. Frank was so polite and courteous, and got our plumbing problem fixed right away! He took his time and made sure that everything worked properly before he left! I would highly recommend this company! Their service and people are of the highest quality!!

D
4 years ago

Highly Recommend. Professional friendly service a...

Highly Recommend. Professional friendly service at competitive prices that delivers as promised. Had our home re-piped; arrived on schedule, explained work procedures, kept us in the loop, took care to minimize mess and disruption to hour home, completed the job as planned. Drywall repair team also did outstanding work.

L
4 years ago

I had a whole house replumb done today. These peop...

I had a whole house replumb done today. These people were FANTASTIC! Communication was awesome including scheduling and county permitting communication. They Showed up on time, fixed the nightmare plumbing situation we had from a previous contractor, tested and checked about a million times before they left, walked me through everything, and finished around 3 pm. They were so professional and kind, left my house in wonderful condition and made minimal drywall cuts. I recommend them 1000%!

T
4 years ago

Emerald recently completed a re-pipe on our house....

Emerald recently completed a re-pipe on our house. The company does an excellent job. They communicate well so you know what to expect. Scheduling was easy for the estimate and the re-pipe. Crew showed up on time and was very polite. They worked efficiently and cleaned up after themselves. We were dreading this re-pipe, but it was relatively painless. The drywall repairs look great too. After we paint, you won't know anything has been done to the walls.

M
4 years ago

Emerald plumbing was able to get us a quick appoin...

Emerald plumbing was able to get us a quick appointment. Frank came out and looked at three different problems and was able to fix all of them in a reasonable amount of time. He even suggested a way for us to save money with our garbage disposal unit. Frank was professional and courteous. We wouldn't hesitate to contact them again for future plumbing issues.

L
4 years ago

Very responsive. He was at our house within an hou...

Very responsive. He was at our house within an hour, on a Saturday. Technician was knowledgeable, professional, and extremely courteous. Would recommend Emerald Plumbing to anyone. Thank you!

t
4 years ago

I was very pleased with this company for the work ...

I was very pleased with this company for the work they carried out at a very reasonable price. Highly recommend if you are looking for a plumber. The job we had was sorting a leak in the service line from the meter to the house.

S
4 years ago

I called Emerald Plumbing to get a price on replac...

I called Emerald Plumbing to get a price on replacing the piping in my house that I just bought. I spoke with a lady name Merna who was very nice and helpful. She gave me a time to meet with the owner Liam for an estimate. He came out the same day and was on time. I had a very large list of questions and he answered all of them with ease. He even was able to explain it to me so I would understand. I had 2 other companies come out for estimates and felt that I was kind of being hustled. Im a single women and do not know anything about plumbing! Liam did not make me feel this way. He wrote the estimate right away and gave it to me on the spot. Obviously I decided on going with Emerald Plumbing with the repipe. I was able to get on their schedule within the week. Their crew came out and they were awesome. The guys were very nice, clean and funny! Overall, I enjoyed working with everyone I dealt with at Emerald Plumbing and the price was good. I would use them again and would recommend them to friends.

C
4 years ago

Kenny, Hugo and Matty recently re-piped the house....

Kenny, Hugo and Matty recently re-piped the house. They were very professional, patient, and knowledgeable. After having a pipe burst, I am relieved to know that I longer need to worry about the old pipes. The water heater is fabulous! I no longer need to worry that there won't be any hot water for me! Thanks also to Ed who fixed the slab leak after the flood and to Myrna who was very patient with answering my MANY questions! Thanks Emerald Plumbing!