Embassy Suites Boston/ Logan Airport Review

+ The room was clean and very spacious
+ Early check-in for bags
+ Valet parking guy was so nice
+ Complimentary coffee most of the day
+ Front desk staff is very nice
+ Took Covid precautions with disinfectant wipes at the front door, spacing in the elevator and hand sanitizer.
- The "covid times" breakfast was two watery boiled eggs, a week old bagel and cream cheese, and spoiled yogurt. Expected so much better but the breakfast was so bad it ruined my appetite
-They completely eliminated the evening food which is why we chose embassy suites in the first place.
- $40 valet parking fee and its the only parking option with nothing else around and we had no idea about this until we got there
- Absolutely no early check-in unless you wanted to buy the night before for an extra $100 so you better have something to do until 4pm.
- Late check-out is $25 for every additional hour as if they didn't get enough money
- The location is pretty terrible if you have things you want to do in Boston since most things are 30 min away but it's relatively close to the Boston airport if you take the shuttle from the Hilton honors connected to the airport

Location worked well for our trip to Boston. The "T" is just a short walk through a nice park and Embassy Suites is quite a bit less expensive than the downtown hotels. Nice that we could have our kids in one part of the room and us in the other. Breakfast is great too!

Next to airport and blue line train so it is easy to get downtown, but it is further out and cheaper than other hotels.

Be sure to check out the pizza a kabob place just down the street for unique local flavor

Get what you pay for. Decent room for decent price considering how close it is to airport. Also you unlock room with an app?????? That's new.

Clean, close to the airport and car rental return. Rooms quite nice, simple, comfortable. If you want and can afford more luxury, stay at the Marriott or Hilton...if you are just spending the night to catch an early flight, this is great! The shuttle runs every 15 minutes 24X7. Staff very friendly and helpful.

Very nice rooms, view of downtown Boston. Excellent breakfast. At the airport but no jet noise.

Nice Place !! Good Service Everything Very Good !!!!

Can't really go wrong with an Embassy Suites. Only issues: the hot tub was much too hot, and the reception didn't include alcohol (though, that's because of Massachusetts law).

Great staff, clean rooms, comfortable beds. Airport shuttle ran consistently and quickly. Breakfast wasn't as robust as most Embassy Suites but still good overall.

Highly recommended! I would give more stars if it is possible. I had a very pleasant stay at the Embassy Suites at Boston. When I came back to my room after a busy day, a clean and tidy room was ready, and there were always enough new towels! I stayed in a lot of hotels for the past years, most of them wouldn't add new towels if you put towels on hanger. I also really enjoy the big size of the living room, with a real bedroom separated with the living room. The room also has a microwave, which was extremely helpful. The service was great as well! After this experience, I immediately tried to book another Embassy Suites in Canada, but it was booked out already... too bad... Anyway the great experience made me write this post although I am supper busy right now.

Nothing special. You can tell hotel is old and needs some updating. Pull out couch mattress is brutally uncomfortable . We were recently at an embassy suites in DC and it was much better.

Convenient after a long haul flight, hotel shuttle from door exit 110. King Suite good, bed comfortable. Extensive breakfast menu.

Our stay here was really nice. The staff was very polite and accommodating. We were able to get a free shuttle from the airport to the hotel. The hotel itself is located not too far from the Airport station on the Blue and Silver T lines which made it incredibly easy to go to the city. To get to the lines, it is just a short pleasant walk through the park across from the hotel.
We found the hotel to be quiet throughout our stay and found the room to be clean and in good working order.
The only negative, and this really was a very minor disappointment, was the breakfast. Most Embassy Suites that we have been to have a better breakfast but that isn't to say that the food was gross, it was just a bit more sparse than what we expected.

Excelent experience. Wonderful service, delicious breakfast, very clean and cozy suites. I will stay and recommend to our friends and famcily.

Not really impressed. Charge $51a night to park a car. We had to squeeze in as the valleit parking guy was asleep or behind not sure but ended up leaving our car halfway in the street. It was 1:00am when we got in.
The room was is clean and staff are friendly. The room looks like it came out of 1950 but that's not a bad thing. Just what it reminded me of.

Largest complaint is with the price of parking and quality of my first experience with it.

Close to airport and public transit. Good sized rooms. Clean.

Nice amenities but parking sucks. Only option is valet parking and it ain't cheap.

Checkin could be faster, rooms impeccable and housekeeping is good.

Great rooms, even better breakfast buffet. It won't disappoint.

Loved this place. Very close to airport and can walk to subway station. No need for rental car. Valet parking is really the only choice and it s $50/day. Breakfast is great. Nighttime drinks are non alcoholic, snacks are good.

They have excellent service, food and a lot of other great things about them

great hotel if you are heading to the airport early. They have a great gym and pool. Not to mention they have a buffet snack time around 5 which is very filling.

Made Reservations over the phone before arrival. It was made clear to us we would have a smoking room and free Wi-Fi. Upon arrival we were greeted with 35 dollar a night valet parking no choice. Then no smoking anywhere (not what I was told over phone) Then no free Wi-Fi( again not what I was promised )They wanted 10.00 a night per device for Wi-Fi. Room Service was way to high priced SO we ordered delivery. Got charged .75 cents for local call. The room was filled with holes In the walls. The furniture looked old and not matching. The sign at front desk said if you are not satisfied let us know so we can make you happy. That was B.S. we complained and they did nothing.

Shuttle from Logan was quick, free and runs all night. Hotel was clean and quiet. Breakfast was basic , powdered eggs were unspeakable, but omlettes were great.

Very convenient location to the airport and clean facilities. Very pleased overall with this property.

This hotel was very nice! Good breakfast, and the hotel restaurant is very nice and has good food as well! Steve is the engineering man, and he is so nice! He made our day multiple times and really went out of his way to make sure we had a very comfortable stay! I would say he made this hotel 5 stars for my family and I!

Car parking is $44.00 per night even if the operator says it is free.

Very clean. For breakfast only coffee. No napkins in the rooms.

Major disappointment. Although the room was clean and comfortable, no amenities were available. Bar/dining, gym, and pool were all closed

Everything was perfect the only problem that nobody pick my dirty towels and they not make my bed, never know that I need to make my bed. The pool was close I understand why so no problem with that but beside that everything was perfect.

Pool is ok brekfast is good and the rooms are nice.

Great hotel near the airport with a nearby T stop for easy access to the city, rooms have a great view of the skyline

Nothing great about this location other than it is near the airport. The windows only view was the breakfast area. It is close to the airport the the shuttle took over 30 minutes after I arrived and called. I wish I would have known it was next to the car rental. I would have taken that shuttle. I was right by the stairs and it was very noisy. The app chose the room for me. Lastly I ordered room service. The food was cold and expensive. I called down to let them know my hamburger was cold and I could hardly understand the guy that answered. He did not say sorry or try to make it right.

Thank you for running the shuttle to the airport in this difficult time! The room and entire place was clean, and we felt safe and comfortable. I highly recommend this place when you have early flight.

Great location to the airport and a 24 hour shuttle to boot!

Embassy Suites is always a nice place to stay. Less than a block from the car rental terminal, which was nice when returning the ride. Santarpio's Pizza (local pizza joint since the early 1900s) a few minutes walk from here. Clean rooms, great breakfast as usual.

Staff are welcoming; lobby beautiful but hall carpets in dire need of replacement and rooms, while clean need updating

I stayed in this hotel for four nights.

The restaurant in the main area is very nice looking, but took over 10 minutes to get us seated, with over half the tables unoccupied. After being seated, the service was incredibly slow and my Dr. Pepper was watered down. The food was mediocre at best, however my friend reported that her meal was delicious.



Our bathroom was incredibly loud, the toilet flushing rivaled that of being in a sports stadium for 20 seconds.

The WiFi is a suffering of Embassy Suites, it cost $10/day for the cheapo package, or $15/day if you wanted to do anything. I burned through nearly 2GB of my phone data because it was not worth that much to me.

Our room was located on the complete other side of the building, it took a good 5 minutes to walk to and from the elevator.

The concierge was quite wonderful, especially considering I had not visited Boston before and had no idea how to get anywhere. Combined with her and Google Maps I successfully navigated to where I wanted to go.

Overall, while the place did have some high points, I will not be staying at this or any other Embassy Suites again.

Good but extra charges at checkout and minimal cleaning of the room

Clean, updated rooms. Friendly staff. Convenient location.

Was only in the main lobby and surrounding rooms for a conference. Nice lighting and facilities, clean bathrooms.

For $300/night we didn't get breakfast since they didn't start serving until 6:30am. Google couldn't find the hotel. It took us to a locked gate right in front of the hotel. They also could not immediately find my reservation. Very disappointing.

For an airport location, I like this place. Good open lobby area, great breakfast, free shuttle service and nice rooms which surprisingly aren't loud when it comes to airport noise. Walking distance to the subway (blue line). Friendly staff

At first glance this hotel is nice as clean. But so are most modern hotels these days. What stands out to me are these two points. One is the parking situation. They charge $50 a day to park. Street parking is hit or miss but can be free for weekends. But they don't tell you that. Also the parking ticket is only $40 so it's cheaper per day to try your luck there. The other issue was the managers reception. This is the first Embassy Suites I've been to that does not include drinks. The Free Happy Hour was a big draw to the ES, but this location does not play. Wish I had known! Professional staff, no other issues.

Good service but may be a bit slow for checking in because of the number of people staying in at the hotel. Laundry is also relatively cheap compared to other hotels. Also has a shuttle to the airport 24 hours a day. Would recommend to people staying in Boston.

Front desk was awesome! Check-in was smooth and easy. They also helped with getting to and from the metro and which stops we needed to get to the Red Sox game. Watch your kids in the morning if you are waiting for a shuttle. The driver pulled straight into the overhang at a high rate of speed and created a dangerous situation that is 100% avoidable. For convenience to the rental car center it's awesome, however, I recommend staying at the Hilton if you just need a place to crash for the night and have a flight before 0800. Anything after that, the Embassy is the place to be for a nice breakfast.

Nice clean hotel, bit pricey because of location but walking distance to rental cars

Very great service. Fantastic staff. Was there for a conference, lunch provided by the hotel, quite delicious.

One of my favorite places to stay. Close to the airport, free breakfast, and the hot tub!

This is by far the best hotel I have ever stayed in. The front desk is very helpful, and they will store your bags if you are not able to check in yet. If your flight departs after checking out, they will still store your luggage until you decide to leave to the airport. There is complimentary hotel shuttle to and from the airport which is not a far drive to the terminal. There is free breakfast too, which is the best breakfast I've ever seen served at any hotel. The rooms are spacious, and let me tell you about the bed... it is by far the most comfy bed I have ever laid on. The pillows are super fluffy, the sheets are nice and cool. The shower had zero mold on it. Everything was insanely clean. I love this place and will be sure to keep in mind for the next time I am back in this city!!!

Room was great. Front of house staff was helpful.

Evening "Happy Hour" was a mess. They do little to refresh or even tidy the snack area.

One elevator was out for three weekends and they did not put their third elevator into regular use. The wait was long and every ride crowded, often leaving people to wait for it's return.

Pool bathroom was not well attended to.

We stay at this hotel every time we come to boston!!! It's great and will be coming back more often.

Great hotel, needs a reno. Stuck in the 90s on the decor.

Nice friendly knowledgeable staff. close to public transportation and the rooms were nice.

Good customer satisfaction, nice people, great breakfast, house keeping best.

Rooms are great but be warned, only valet parking at $40 per night

Rooms were spacious and comfortable, beds were nice, a great place to stay.

Being renovated and we found a nail on the floor of our room. Also, our room didn't have the "cleaned" sticker on the door...

I ve never experienced a slower check-in process in my life. Understaffed and for sure undertrained front desk attendants.

Perfect customer service! Great breakfast not to mention delicious and their rooms are the most spacious I've seen in awhile. Great amenities but slightly confusing location probably because it's new. Would come back!

Having lived in East Boston in my past, I like to stay here because it s a walk down memory lane, it is close to the Airport and car rental centre, you take their hotel shuttle or the free bus to the Airpot T station and walk 5 mins. In More

Stayed several nights with a team. The rooms and staff were exceptional.

Nice hotel. Didn't enjoy the carpet though. But a nice place indeed.

Extremely expensive for what it is, I was staying in an exectutive suite and the drain in the bathtub was yanked completely out and gross. I think that allowing a room to be in this condition and it being a high end suite is absurd

280 usd a night for a suite, around 7 dollars a beer at the bar. Breakfast is good, with cook to order omelette. Rooms are spacious and well appointed. There is a small pool and fitness center. There aren't any places to eat nearby, but the bar does meals at around 17 to 20 dollars a main.

$$$$$
Great atmosphere, employees are polite, nice, and easy to talk to. Valet was the best... sadly I never saw a parking lot visible from hotel.

Bad neighborhood. Junior version of the usual Embassy Suites. Convenient to Logan with Shuttle. Maddening to find.

The property seems to suffer from not enough staff. Only two people working the desk knowing that they were a designated hotel for a large convention. Breakfast ended at 9am on Monday and 10:30 on the weekend? With no room service option until 11am? Room was clean, spacious and quiet. Too bad service suffers from under-staffing.

It was a decent size but more enjoyable room service would be great for guests ordering food out.

Very clean rooms, good service since you arrive and above all the ease of having a hotel vehicle that passes inside the airport every 15 min

Hotel was fabulous, restaurant was great but very understaffed.