Embajada de España en Berlín Review

The employees of the embassy were not willing to explain why personalized invitations of the embassy "NO" are used in the courts so as not to go to trial.

Nice building with a nice flair. Therefor 5 stars. But I have nothing to do with Spain and can't say anything about the service.

Man can rebuild passport or renovate unfortunately, you have to expect 3 weeks waiting time. Better call ahead and ask what kind of papers you need to bring. They speak German and Spanish on the phone and there at the consulate.

A beautiful building in an exceptionally beautiful location. But that was about it

I've been trying to contact the embassy for two days and I still haven't received a response, not even to know if it's open.

My experience was great: the most customer-friendly, fastest and most competent consular employee I've experienced in 20 years of work!
I needed a Spanish tax code for starting a business. Instead of 3 weeks, it only took 4 days. Tax number came via email. Although I was half an hour late for traffic jams, Consulate employee Mr. Decamilli hastened extra with his previous client.
He saw through and explained the complicated matter immediately and gave me an important hint for the bank transfer of the deposit, without which I would have traveled to Spain to the notary in vain.
This is perfect customer service instead of office arrogance. A great role model for everyone, even for some office-tired employees in German offices.
Thank you, Spain!

Super attentive and friendly. We have been dealing with Spanish embassies from other countries for many years and, of course, the Berlin embassy is where we were best treated, they helped us a lot with the paperwork we had to do.

Hi everyone.
I just called the emergency number, because I really have a serious situation and since it is Saturday and they do not have hours on Saturdays either.
The thing is like this, my father (Spanish and living in Spain) is in a hospital because he has a brain tumor which is too advanced that the doctors cannot do anything, so he will die.
I, his daughter, (German and Spanish, living in Germany) am a minor (17 years old) and I really have no idea what to do. So I called here in my emergency situation and they were not able to give me information or a number where they could tell me something or generally help me.

Why weren't they able to help a citizen in such a situation?
Just because I'm still a minor.
And finally they told me that the emergency number must be free for emergencies.
Well ok. Thank you so much for nothing!

A shame forgives her who attends you on the phone without a pinch of education and speaks to you as if she were the president of Spain Hallelujah

Very important:
1.Call and have the documentation that you must present before going physically explained to you by phone, because you risk being dizzy like a partridge.
2. Be early in the Embassy.
3. The official is a nasty, take it for granted that he will help you just enough.

There is a locker system without a security guard. Very few box office for the capacity of the consular office. People have to stay outside waiting for a free locker to start queuing.
The queues are very slow.

Super friendly and always helping with all the paperwork we have done for two years, which have not been few. Thank you!!

So unhelpful, as if they were doing you a favor when it's actually their job

Very bad attention, I had to wait for an hour and a half for them to look at an email that had reached the minute. I went to pick up a pass for my son who is traveling tomorrow, on Monday they told me to go on Wednesday, and after If you wait for that time, they tell me that I have to come back tomorrow again. I hope I don't have to go there much

I must have called 100 times and written 20 emails. ZERO contact. Totally useless.

The lady who attended me very kind and attentive. He solved all my doubts and stopped to explain calmly

I tried to vote for the Spanish elections in 2011 thought the Spanish Embassy in Berlin, but they sent me home the papers too late, like two weeks later, so that I couldn't vote. This disaster happened to thousands of Spanish expats that couldn't vote outside Spain in 2011. Not just because of the embassy, also thanks to a neu measure form the ruling right wing party PP, that introduced just before elections an extra step to do to be able to vote outside Spain: the "Ruego de Voto" (Vote request). This antidemocratic measure is still in force, so that may be many of the spaniards that left Spain due to the crisis, won't be able to vote again in December 2015. The Spanish embassy doesn't inform either about their deadlines.

The treatment has always been good, there has been no problem, I have voted, I have registered, I have done several things here. Never a problem, if you are going to take the ass of any point of public transport, but hey, you can go for a walk.

Worth to see the building but not much suitable for photographs because of the fence. No experience about the services they provide.

The embassy stinks of Franco, they treat you like trash both by phone and in person

Great service and very punctual. So you want a Berlin authority ...

You can't be more inefficient. Unfortunately the official schedule from 9 to 2 ...

I try quickly and efficiently, although from the previous comments I did not expect a great response, I must say that I was able to perform the management in a very short time. The official who attended us made it really easy.

Rude, not helpful. In addition, not sufficiently informed. Got wrong information. The embassies in Frankfurt and Dusseldorf gave me the same information independently of each other, which proved to be correct.

I was treated very kindly and received support that I had never received in one of the German embassies.

Few information. Unfriendly staff Contradictory instructions and a long etc. Very painful.

Very accommodating when making appointments.
absolutely competent and friendly staff.
Quick handling of the concerns.
I have nothing to complain about.

consular service - not helpful and unfriendly although the staff doesn t seem to have anything to do.

Well your police helped you go to the right place and thank you

They do not answer the phone or they do not know anything, (it's like the lottery) they do not respect the schedule, it is clear that they do not fulfill their functions but they charge the same, well one more example as officials work in Spain

from bad to worse .... at the consulate .... spending days of my vacation for nothing .... unbeatable treatment at the Embassy ... competent and eager people

Consular care facilities are basic and the ticket office system should be expanded. The staff is friendly and patient. They solved our doubts and were effective in managing our requests.

Read completely please:
We have been calling almost 3 weeks, 2-3 times a day, to the different numbers that come on your website. They only took it once, and it was to hang us by passing us with passports. I have sent emails, without an answer, and unfortunately for my work I can not go in person. That once does not respond, well, but how many calls already 40? fifty? It is an absolute shame.
It scares me when I have to go to do some paper in person, it looks like hell.

In person: They have what I would call granaina bad milk, but nothing more. Neither are edges, nor are they unpleasant and have patience if you carry all the things but you need something to fill.
I could see, as many people went without the papers or demanding things and then they would get stiffer. But it is normal, we Spaniards usually throw to the drama and to the dame that I have come solve things to me. And that does not work like that.
So, in person they are very good, and attentive if you do not demand and take things, you plant with a smile and with education, but to contact them is a horror.

I never thought that an embassy in my country would offer me such bad service.
It has not only been once, but several times in which I have felt how these officials believe they have the right to speak to people in bad ways and having breakfast instead of helping, which is what these people should do.
I called you some time ago to ask for information on how to register, since I am living outside of Spain. Apart from the ways in which they already respond to the call, reluctant and with ridiculous arrogance, you ask them if they open a holiday in Germany and they respond arrogantly that it is not a holiday. But it is that the Spanish holidays do not open either ... It is normal that they do not open the holidays in Spain, as a Spanish institution that it is, but that the German holidays do not work either, it seems a bit abuse to me. To all this is added the handicap, that they only serve the public from Monday to Friday from 9am to 2pm. That is to say that if your working hours are office hours, you must ask for the favor at your work to carry out any procedure in this institution that all those who quote in Spain pay.
Well, after asking if they opened such a holiday in Germany and answering me no, the lady with a German accent speaking Spanish who answered my call, asks me with a cocky and bitter tone at the same time and making clear her intention of wanting to cut how much before the communication, if I had any more questions. To which I reply that I found it difficult to carry out any procedure with them due to their schedules and forms. Said German woman, hearing my natural discomfort, responds with a, okay goodbye and hangs up the call. I called again immediately and the woman let my call ring for a long time until she picks up and hangs up without saying a word.
A shameful, incompetent, cocky, burlesque service with a lack of education and respect for the people who are living outside the country.
That someone do something in this rotten institution because instead of representing Spanish society and being there to help us, the only thing they do is make everything more complicated and that way they don't have to lift a finger for you.
Sad, very sad

If I could put 0 stars I would.
On the phone they do not make an effort to help you or find solutions.

Excellent care. Although I recommend carrying coins for the lockers that are quite small, therefore it is better to go with few objects and not bulky to be able to leave them before passing the metal detector. It is also highly recommended to carry a pen and have enough time because the wait is long. Although the embassy is open until 5:00 p.m. IT IS IMPORTANT TO KNOW THAT THE PUBLIC SERVICE HOURS OF THE CONSULAR SECTION ARE FROM 09:00 AM TO 02:00 PM Monday to Friday (Thursdays by appointment only)

Great always kind and diligent. Let's see if the Germans learn a little of our kindness.

Extremely poor telephone service.
I had questions about how I could fly to Spain to know exactly what the restrictions were for Spaniards on flights to Germany, regarding quarantine and PCR tests and they have literally told me to look it up on the Internet, that that was not their job . On the Internet there are thousands of pages that say different things.
I don't know your job should be to help Spaniards living in Germany to make life easier for them?

Pd: Last year's ballots to vote arrived 1 month after the elections

They do not answer the phone (I have been trying for days) It is clear that they DO NOT HAVE EARNED WORK, the expression of "being fed up" in the face already says it all. How sad, because of course we Spaniards NEED your help (unfortunately): | PS: I wish I did not have to go back there

Except for online communication by e-mail (which is very bad!), The consular department of the embassy works very well and efficiently.
It is attended without an appointment so it is advisable to be at the door a little before 9 o'clock to avoid having to wait too long.
They do not always attend both boxes, so it is important to come early and without haste. But now with the regulations of Corona.
If not for the terrible communication by e-mail it would be five stars.

CHeck the website before going. They will ONLY direct you there. SO EFFICIENT GUYS!!!!!!! :(

Whenever I have been, they have treated me super kind, from the security pass to the attention by the staff.
I understand that people who go to these types of sites are to solve some kind of problem and that they go with a negative predisposition. And if they make you wait and they don't solve the brown, you get frustrated and put a bad review. But they are super friendly and willing to help.

Go disaster! Today was the third time I was going to renew the DNI. Previously one of the workers tells me that "this" picture is fine. I return today with all the documents and "the above photo" and a new worker, unpleasant and unwilling to help, tells me that this photo is not worth it.
Agree and establish a specific pattern for everyone because tomorrow I can lose a job because of this confusion. I tell the worker and he doesn't even flinch because, of course, here we are to help.
Meanwhile, in the other window a woman almost filled in all the documents and told her whole life to another client when there were almost 20 people waiting.
Maybe you forgot that there is a web page and that the embassy is open every day. This man can do the paperwork on the Internet and return, but the 20 people who are waiting have things to do ... Anyway, that's how it goes.
Little we learn from German efficiency :)

Applied for homologation. Went very fast and surprisingly easy.
Nice gentleman, this affair acting for another
Colleague who was ill for a long time, made. In contrast to the consulate in Stuttgart, where a bad-tempered snail ans the documents
wrong Ministry in Spain sent, causing me a fee
should have paid, with the bank account on the Internet was not downloadable. Many thanks to the Berlin colleagues.

Excellent attention! Super friendly and very precise with the indications.

Incredible as unhelpful and disrespectful can be. The girl who works in the consular part: you can tell by leagues that she hates her job, so she treats people who have to go to the consulate diligently ... And to think that her salary comes out of my taxes ... I went to renew my passport and left with empty hands and in a bad mood thanks to the service they gave me. I prefer to renew my passport in the peninsula. I never see that lady's face again.

A place to feel at home

You can remember again the wonderful functioning of the public administration directly in Berlin, in an extraordinary location next to the beautiful Tiergarten park.

You can see how, despite asking, they do not inform you properly and you waste your time, having to return another day to be able to carry out a procedure.

On the other hand you can not access the room with metal objects, so for some people like me it means not being able to access the information I need and that I carry on my mobile phone. You have to leave it in a box office, if you are lucky there will be one free of the 8 that there are, small, very small.

Thanks from my heart, I have felt like in Spain for a while, a very enriching experience.

I was extremely satisfied with the operation by Mr. Caraballo. Very nice and helpful gentleman.

I went on a Monday and it was closed because it was festive in Spain! I had to cross a border without documentation and the embassy could not do anything for me. I felt helpless, without rights, just because it was festive.

In consular emergency they told me that my only option was to risk crossing.

AN EMBASSY telling me to RISK!

Luckily I passed control. But the helplessness I felt as a Spanish citizen before the embassy in Berlin is amazing. In other embassies they are open on Spanish holidays ... INDIGNANT.

The embassy, it always comes in handy to know where you are. The building is very pretty.

The 2 members of the staff that deal with the first step of the cases are pretty kind, helpful and welcoming.
However, the staff that deals and reviews cases once they have passed that first step are, as usually happens with Spanish bureaucracy and public servants, useless.
Two Spanish citizens who are going to get married in Germany, and we have been months to collect the documents they require...
They could not care less about your case, but they do lecture you on the phone about what kind of documents you have failed to present and what "you should know", as if everyone else in Spain has chosen to become a "funcionario", like they do. t
They do not give any information to help, and rather say, in average per conversation 3 times: "oh, I dont know that, you have to get information in Spain about that".
Summarising: I can't get married in Germany because my Embassy do not help.
Forget about any extra mile or actual help or care if you go to them.
I can't wait to get read of my Spanish passport and be citizen of another well-organised country. So sad.

Application for N.I.E number: quick and unbureaucratic online appointment, short waiting time, friendly staff (German-speaking, sometimes native German), quick, uncomplicated process. Condition: Forms properly filled in and cash / EC card included. Cost: just under EUR 13. PS: If you get the N.I.E online from dubious providers and sometimes pay over 400 EUR, it's your own fault. : D

Call the emergency number because yesterday I lost or my wallet was stolen with all the identity documents, to know what I had to do, because I took the plane on Monday morning.
Far from supporting me they treated me very coldly and did not give me all the information. The only proposal they gave me was to go there on Monday morning to make one. except that it would take enough time to lose the plane.
I had to look for solutions on the internet and finally discovered that they can make you a kind of emergency passport that only lasts the trip at the airport station.
Very bad experience and feeling of abandonment due to the attention of my country's embassy.

Disinformation, bad mood, bad environment, reluctance, difficulties, disinterest, little vocation of service to the citizen, depressing facilities ... is this the consular section that we hope those who live outside our country?

The less friendly staff and no desire to help and inform you that you can find in Berlin

Attention with the new Bureaucracy defined by Mrs. Carrillo: "You have to read everything on the internet" Do not wait for them to clarify that after step A you have to do step B amicably. This does not work like that, you have to read everything in detail, on the internet as the referenced clearly explains. For the rest, it is necessary to give them 5 stars, because the procedures make them fit and they resolve them willingly. It would be too much to ask that they also be a little more human and explain how the procedures work for those who do them for the first time with a little more vocation for service.

To see after reading the reviews online I was a bit of a crap at the embassy, but the 3 times I have had to go have been a good experience, the two officials who work there have been very friendly and have helped me as much as possible, too I have to say that, previously, I had read the requirements online and carried all the necessary documents for the process. Of course, while I waited if I saw a few who were invited to go home because they were missing part of the documentation.

Today had the honor to meet the ambassador he was invited to an inteview at canal sur in Seville. Hats off to a very friendly and polite edition

I wanted to apply for an N-I-E number, but I was not given friendly advice but only aggressively rejected. Rude and lazy to work!

Good day,
My girlfriend (Spanish citizen) is currently in a very difficult personal situation, her father (also a citizen of the Spanish state) is striving in Spain. Since she is a minor (17), she is not allowed to make any decisions herself and wanted to seek legal support and information.
For this reason, she dialed the emergency number of the consulate and embassy where she was rejected completely incompetently, both professionally and emotionally. We will now try to get help from the German Embassy in Spain. For me personally, however, there is unfortunately the realization that the staff of the diplomatic mission do not seem to care about your own people.

Great service and very punctual. So you want a Berlin authority ...

Just like the Sauladen, like the consulate in Stuttgart, after a few minutes you are simply thrown off the line again.

Had problems with Spanish employment office. The people in the embassy were trying very hard to clarify the case. Funny was that they were blown off by Spanish employment office. Shortly thereafter, my case was done positively. The next visit to Spain, the papers were done incredibly fast. Probably the message has blown the animals animally the march. I would like to thank the Embassy.

Super dissatisfied with the deal, the information given and the proposed solution. They take for granted that we know everything, when they are the ones who are there to help and inform. A pity that there is only one in Berlin, in which you must return to solve the pending issues.

Rarely in my life have I encountered a person as unpleasant as the "fat man" at the reception. Vague, unfriendly, incompetent .... I get bad just thinking about it.
If you have to do some paperwork, try to have another person attend you.
I am Spanish and my wife is Swiss, our son has only Swiss nationality because of that incompetent.
This is the kind of person who gives officials a bad name.

Super nice staff.
Fast service. Many thanks