Reviews 40
Filters:
Rating
Language
Sort:
Most recent

Excellent

Great

After a two-year rental they asked me for money fo...

After a two-year rental they asked me for money for the cracked cable of a macbook power supply. Anyone with such a power supply knows that it will crack after a few weeks ... you can't expect the computer to be spotless after renting.

Little seriousness in staff recruiting and this tr...

Little seriousness in staff recruiting and this translates into an overall lowering of the quality of work. Hundreds of employees and no policies or groups for LGBTI people. I do not recommend.

Never again a rental with them, they asked me for ...

Never again a rental with them, they asked me for money for the keys of a MacBook pro keyboard which according to them were consumed after 3 years of use. We would miss it, the computer is not that I use it as a decorative object.

The monitor of my thinkpad broke while traveling i...

The monitor of my thinkpad broke while traveling in Italy, found Elmec on the Lenovo support website.

Now:
1) Among the companies I contacted for the repair, they were the fastest to answer, providing clear indications about the repair, procedure, and expected timeline.
2) They replied to all my questions.
3) They provided a clear quote and timeline.
4) I dropped off the laptop a few days ahead than originally discussed (due to traveling schedule).
5) I was worried about the timing (again, was traveling), pinged them over email, and received an answer within hours with a status update.
6) They called me when the laptop was ready.
7) When I picked it up, it was working :) tested it with me, and quickly left (10 mins total time).
8) Given that the laptop I bought in the USA was still under warranty, they did not charge me, *at all*.

In short: I've rarely experienced this level of quality in *any* IT / computer related activity, and I work in IT.

Elmec Informatica

Elmec Informatica

4.1