Carlo Contavalli

Review of Elmec Informatica

The monitor of my thinkpad broke while traveling i...

The monitor of my thinkpad broke while traveling in Italy, found Elmec on the Lenovo support website.

Now:
1) Among the companies I contacted for the repair, they were the fastest to answer, providing clear indications about the repair, procedure, and expected timeline.
2) They replied to all my questions.
3) They provided a clear quote and timeline.
4) I dropped off the laptop a few days ahead than originally discussed (due to traveling schedule).
5) I was worried about the timing (again, was traveling), pinged them over email, and received an answer within hours with a status update.
6) They called me when the laptop was ready.
7) When I picked it up, it was working :) tested it with me, and quickly left (10 mins total time).
8) Given that the laptop I bought in the USA was still under warranty, they did not charge me, *at all*.

In short: I've rarely experienced this level of quality in *any* IT / computer related activity, and I work in IT.