I had to go to the toilet and other businesses and restaurants were still closed. Walked into Ekris and allowed to use the toilet there. On another cup of coffee as a reward. Super service. Thanks.
More than two years ago my Mini Clubman Cooper S was brought to Ekris for repair (instead of Mini Amsterdam). Sec the repair to the engine was carried out well, in a process of almost 5 1/2 weeks, and the invoicing also gave no issues.
But have had to endure a nasty experience with a service employee (Ni ...) of Ekris:
- 'I'll call you ...' and then not communicate on the day or those 2 after
- 'we can then start' ... and it turns out at the end of the week that it didn't work out.
- 'It's all set, guaranteed, Friday morning' ... and then on arrival at the counter, behind the service employee, saw a bewildered mechanic standing with the brake calipers of my car.
Six months later I was called by an employee ... for an evaluation of the maintenance ... and then reported a complaint about the reception of the radio, which has deteriorated since the repair.
Never heard from again.
Months later I had contact with Ekris, had an analysis carried out, repartition date '20 January 'tuned (with' Ni ... ') but this could not yet be recorded due to schedule / year transition {or-what-ever}.
Diagnosis {workshop manager}: 'very likely moisture in the antenna base'.
Do you come that day .... nothing known; What are you doing here? Appointment ,? Diagnosis? order stuff?
New appointment ... Diagnosis is nowhere recorded.
New diagnosis: There was moisture near the antenna, that will be it, you must have it replaced, sir.
Next day on the road with the car ... repeatedly reception of FM stations falls or is gone. (Also drive a Touran on the same routes, have good reception, even the radio on my motorcycle helmet does better).
August 2017, drop by, have no radio reception at all. Have this checked by a service employee (in my car) with the request to record this, schedule a new appointment for regular maintenance and also indicate that I want to have the brake discs checked first and do not want to have them replaced immediately according to maintenance.
30-08-2017. Will be called by an employee for maintenance on 09-01-2017 to discuss the points. The employee indicates that he cannot find any of the above in his registration system.
What-should-I-think-about-this-now?
This Mini was imported from Germany in mid-2013 and turned out to have major engine damage months later. The recovery process took approximately 7 weeks, cost approximately 7,200 and was properly executed and handled by Mini Amsterdam. There was also maintenance, was fine.
Called this company for information only here I came nothing more unfortunately.
Worthless service. Fault and no time to look at it at all.
Emailed to take a test drive in an x5. Then called that the car was not in yet. Would take about 2-3 weeks. Wasn't a problem for me though. We are now 6 weeks later, but I don't think they will call anymore. What a company.
At the German BMW dealer you will at least be treated properly.
Wooow. Nice thing. Friendly people. Easy to drive and good parking.
Well and quickly helped with damage to my car. Customer friendly!
Excellent service and the delivery of the car is really a party!
In January 2018 I received my Mini, after a few weeks I got a problem with the speaker in the passenger door. At the 1st appointment the problem would have been resolved, but after having driven for a while I had made the problem again so again. After the 2nd appointment, I was told that the problem had not been detected. In addition, my warning flashing light button spontaneously broke apart after the 2nd appointment and it has stopped functioning since then.
At the beginning of June I contacted Ekris Mini via e-mail, with a video from the speaker and that the hazard warning light no longer works. To this I received an answer: "we will discuss this and come back to this". However, this has not happened. Sent another e-mail at the beginning of July, but received no reply .. Meanwhile, I have been driving for a few months now with a bad speaker and a non-working warning light.
I drive my Mini through a private lease, and pay a monthly amount for repairs & maintenance that I don't get.
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2 turns after this message it has been resolved.
Very nice showroom with a fantastic fleet and very helpful friendly and knowledgeable staff.
Sellers with only 1 passion: BMW. Nice to talk about BMW with that.
Nice VIP preview of the X7 and the 7 series. Fantastic care.
Particularly antisocial driver encountered with Ekris car. He first cut me from 120 to 80. When I was tutoring he slowed down further to 60 and then drove off quickly. Good advertising is how you would expect someone with a company car to try to drive neatly.
It was your i8 with 51 behind.
Edit: Adjusted due to good addressing.
Great service and friendly staff. I went to pick up my new lease car here. Which, unfortunately, was delivered at Ekris Utrecht instead of at Veenendaal. A slight miscommunication on both sides. One of the guys at Ekris Veenendaal personally drove me to Utrecht - a perfect example of putting the customer first.
I wanted a quote for a service of my MINI and make an appointment for that service. The lady who called me was extremely arrogant and unable to think along. Too bad, but very happy that I didn't buy my car here. Never again ...
After being away for a few years, I now bought a new BMW X2 at Ekris BMW.
Marco Boekema has given us good advice. Hope to have some years of enjoyment from our purchase.
Beautiful BMW dealer as you would expect. Occasions are located on the top floor, but are driven outside in front of you.
The service is excellent. I had an appointment, but on the day itself it turned out that it would not come true. After a call, during which I was kindly spoken to, the appointment was rescheduled without difficulty. On the day of the appointment I was to continue traveling by train, I was offered to be dropped off at the station, which I gratefully used. All in all, an excellent company!
Upon entering you notice that there is a family feeling in which everyone helps each other to satisfy the customers. I may pick this up two cars through Marco Boekema. With a family there is a sense of trust, honesty and respect and that is also the case with Ekris Veenendaal. Marco helped me very well and even when I went in all directions (from diesel to gasoline, from a stock car in Veenendaal to a car in Velp) he provided me with excellent honest advice without any pressure. That has ensured that I can drive around with great pleasure and in full confidence in beautiful BMWs. Even after purchase, good contact remains and Marco also proactively contacts ideas or fun promotions that might be interesting. Software remains a challenge, which also applies to BMW. I regularly returned the car for a software update and all those times the service / workshop did a fantastic job and really listened to any comments from my side. I think that the people who work at Ekris Veenendaal can be proud of what they radiate and achieve together for their customers.
Staff working there are friendly, asked if they could help me with anything or if I wanted to know something about a particular car.
my dealer for years. Very satisfied with the service and service
Very good garage. Knowledgeable and friendly staff.
Nice showroom, nice coffee and a salesman named Pieter Bas with whom you can share your BMW passion
I have been very helpful with the handling of my damage by Ekris Velp and Ekris Veenendaal. I brought my car to Velp, where he was picked up to be made in Veenendaal. I was too late for the appointment myself, no point was made of it. I got a nice replacement car. I was helped in a very good way by Michiel Geurtz in Velp. A day later I was called by Rene van Ginkel from Ekris Veendaal. He had recorded the damage and thoroughly discussed the different options for repair. He was really proactive when it came to coming up with the best possible solution for me. I am very happy with the way in which the damage has been repaired and is driving around in a clean damage free car.
First they call 2 times for maintenance, so make an appointment. Agenda adjusted, meetings rescheduled etc. Stand there, oh your car does not need maintenance according to the contract. Go away again. Neither will we take a look at your leaking tire or something. No, hopefully it will leak over x km, so we can still have a look. And when you walk away you hear them behind your back saying to each other .. oh how annoying ....
Ekris called me with an excuse and the car was picked up to look at the tire.
Made an appointment in Ekris BMW Nijkerk for a test drive at Ekris BMW Veenendaal.
When asked about the relevant seller, after a while another seller came. Again explained everything, would consult with colleague. Then came with the message (and mouth full of nuts): to make an appointment another time. Driven for free to Veenendaal. Ridiculous when the first call was made.
You might as well not ask for a price at this dealer. The price they state will be changed afterwards if the person gives you the appointment. Subsequently, the amount becomes higher and that is then called a communication error, but it is first confirmed by a colleague that it should have been different. And then they can't help it!
So here is no talk of appointment is agreement!
What a party today! I picked up my new car from Marco Boekema as a result of a puzzle in search of the ideal car. All service today was the icing on the cake. But I most appreciate all the honest advice that preceded the purchase. No smooth sales pitch, but really in line with the starting points as I have in mind. Thank you for all the time and energy that you (and Mr Boekema in particular) have put in my choice for the i3!
Top service experience. Fixed rear tire in half an hour, enjoying a nice cup of coffee. Good start to the day!
Fine dealer. Carefully maintain with clear information. Fair prices and known in advance. Extraordinary good service from Mr Van de Bunt last week. Worth a detour!
Nice clear showroom. Wanted to return very little for my car.
Seen a nice car at the end of March and called if it was still available. On arrival, the car was already ready outside and we could take a test drive. After returning some doubts about whether or not to do it. After a good conversation with seller Pieter Bas, I looked at some possible cars. Return home to settle. Been back 2 times and Pieter Bas always had plenty of time for us. Finally the deal closed on April 1. Received a fair trade-in price (colleague dealer offered 15% less on a comparable car). Delivery despite Covid19 a bit simpler but still very good. A small stone chip damage has not been completely updated, but this has been picked up super by Pieter Bas and will be neatly removed soon. Extremely satisfied with Ekris' service so far. Neat showrooms and friendly staff that we have experienced so far (also in Lelystad and Nijkerk) Feel very welcome here as a private customer.
ekris.nl