More than two years ago my Mini Clubman Cooper S w...

More than two years ago my Mini Clubman Cooper S was brought to Ekris for repair (instead of Mini Amsterdam). Sec the repair to the engine was carried out well, in a process of almost 5 1/2 weeks, and the invoicing also gave no issues.

But have had to endure a nasty experience with a service employee (Ni ...) of Ekris:
- 'I'll call you ...' and then not communicate on the day or those 2 after
- 'we can then start' ... and it turns out at the end of the week that it didn't work out.
- 'It's all set, guaranteed, Friday morning' ... and then on arrival at the counter, behind the service employee, saw a bewildered mechanic standing with the brake calipers of my car.

Six months later I was called by an employee ... for an evaluation of the maintenance ... and then reported a complaint about the reception of the radio, which has deteriorated since the repair.
Never heard from again.

Months later I had contact with Ekris, had an analysis carried out, repartition date '20 January 'tuned (with' Ni ... ') but this could not yet be recorded due to schedule / year transition {or-what-ever}.
Diagnosis {workshop manager}: 'very likely moisture in the antenna base'.

Do you come that day .... nothing known; What are you doing here? Appointment ,? Diagnosis? order stuff?

New appointment ... Diagnosis is nowhere recorded.
New diagnosis: There was moisture near the antenna, that will be it, you must have it replaced, sir.
Next day on the road with the car ... repeatedly reception of FM stations falls or is gone. (Also drive a Touran on the same routes, have good reception, even the radio on my motorcycle helmet does better).

August 2017, drop by, have no radio reception at all. Have this checked by a service employee (in my car) with the request to record this, schedule a new appointment for regular maintenance and also indicate that I want to have the brake discs checked first and do not want to have them replaced immediately according to maintenance.
30-08-2017. Will be called by an employee for maintenance on 09-01-2017 to discuss the points. The employee indicates that he cannot find any of the above in his registration system.

What-should-I-think-about-this-now?

This Mini was imported from Germany in mid-2013 and turned out to have major engine damage months later. The recovery process took approximately 7 weeks, cost approximately 7,200 and was properly executed and handled by Mini Amsterdam. There was also maintenance, was fine.