Reviews 42
Filters:
Rating
Language
Sort:
Most recent

Very fine attention in terms of vendors and the te...

Very fine attention in terms of vendors and the technical department, not to mention excellent attention, innovative electrical products in terms of lamps and chandeliers and repairs of their products, bone guarantee because I took my screen after 4 years and they repaired it, recommended

Excellent place to buy lamps, excellent service an...

Excellent place to buy lamps, excellent service and models of lamps with cheap prices. Beautiful store that you will not only buy but you will feel the experience of having a lamp with defined and high-end styles. 3 floors of pure style and quality

Impressive collection of lamps and chandeliers on ...

Impressive collection of lamps and chandeliers on three levels. Styles vary from very modern to vintage to classic crystal. Prices also have a large range. Service was friendly and attentive without being overbearing or stuffy.

Variety

The attention to customers is complacent. Buy 11 l...

The attention to customers is complacent. Buy 11 luminaires and I had to return 3 because they came dented, incomplete or scratched. The lack of good management (adequate quality control and inventory and customer service) were the reason why I had to go to the store up to 4 times a week and a half for the returns, changes and issuance of Credit notes. The drop that overflowed the glass was the delivery of an incomplete lamp that days ago had asked them expressly to check to ensure that it is in optimal conditions for delivery thus avoiding further delays. It is the last straw in a store of lighting products to tell me that they do not have enough lighting (or a spotlight) on the product delivery table to facilitate the review of the product that becomes tedious and slow. Finally I opted to return everything I bought and it had not been delivered. I have been a client of Eglo in other cities and this is by far the worst experience I have had with the brand. Now it takes almost three weeks for them to complete the money back. The local administrator promised to give me the transaction numbers to manage with Mastercard, but to date nothing. They have only limited to eliminate the rating option on Facebook. We were two customers with product delivery problems on the last day I went to the store.

Poor after sales service. I already have a lamp to...

Poor after sales service. I already have a lamp to repair twice and it keeps failing. They told me at the time of the purchase that if they got spoiled they would replace it with a new one but they do not keep their word.

Very good attention beautiful different luminaires...

Very good attention beautiful different luminaires and one has a hard time deciding each prettier model than the other, the saleswoman who attended to me very patiently who helped me decide thanks Areli

All cute