The attention to customers is complacent. Buy 11 l...

The attention to customers is complacent. Buy 11 luminaires and I had to return 3 because they came dented, incomplete or scratched. The lack of good management (adequate quality control and inventory and customer service) were the reason why I had to go to the store up to 4 times a week and a half for the returns, changes and issuance of Credit notes. The drop that overflowed the glass was the delivery of an incomplete lamp that days ago had asked them expressly to check to ensure that it is in optimal conditions for delivery thus avoiding further delays. It is the last straw in a store of lighting products to tell me that they do not have enough lighting (or a spotlight) on the product delivery table to facilitate the review of the product that becomes tedious and slow. Finally I opted to return everything I bought and it had not been delivered. I have been a client of Eglo in other cities and this is by far the worst experience I have had with the brand. Now it takes almost three weeks for them to complete the money back. The local administrator promised to give me the transaction numbers to manage with Mastercard, but to date nothing. They have only limited to eliminate the rating option on Facebook. We were two customers with product delivery problems on the last day I went to the store.