Ed bozarth chevrolet

Ed bozarth chevrolet Reviews

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3.1
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This is a busy place but they manage to get to you...

This is a busy place but they manage to get to you very quickly. Service staff are courteous and professional. The facility is super clean and the customer lounge is comfortable. It is equipped with workstations, so you can either relax and watch TV or bring your laptop and get some work done.

I was very satisfied with my entire service experience and highly recommend them for your service needs.

I bought the brand new Chevrolet Malibu from Ed Bo...

I bought the brand new Chevrolet Malibu from Ed Bozarth Chevrolet.
I like to express my sincere appreciation to Travis Sargent Service Manager.
Travis exceptional customer service, skills and his professionalism impressed me.
He always went extra mile to assist me in every aspect of my vehicle s mechanical problem.
I feel he is a excellent asset for Ed Bozarth Chevrolet Company.
All Staff in the Service Department were very friendly and with excellent customer service.

Always a good experience since I bought my car fro...

Always a good experience since I bought my car from there.

However, the last I was there I waited over 2 hours without someone telling me my car was ready. I was tired of waiting so decided to come and check and my car was already ready (not sure how long it was sitting there).

But overall the experience has been good.

One of the worst customer service calls I ve ever ...

One of the worst customer service calls I ve ever had. The manager was the first person I spoke with (supposedly, I believe Jake). He raised his voice for no reason during a peaceful conversation and asked me why I m calling there when I asked about options/pricing compared to another Chevy. Then when asking why he is his raising his voice he disconnected the call. The other Ed Bozarth dealer wasn t very friendly either. These people do not want your business. I have spoken with several other dealers recently that were much more friendly/inviting. Do not give this dealer your business.

Scheduled an oil change and a check engine light f...

Scheduled an oil change and a check engine light for Saturday, September 25. Receptionist said bring it in Saturday we will handle it. Showed up 11:50 AM, they said they do not check engine light on Saturday only oil changes. Told them to change the oil rotate the tires and please wash the car if possible. Left for two hours, came back car sitting outside representative I talked to first time not there. Car wash not completed, no printed Work order available, nor have they emailed me of any work performed! This is the second time in one month I have had bad experiences with your service department. First time bad attitude with Jose. This time asked to speak to Isaac, but neither were working that day. I would appreciate a follow up thank you Val Morrison

I was overcharged for basic services. There was no...

I was overcharged for basic services. There was no communication about the length it would take to have my vehicle serviced. I made an appointment for 830am and sat for 2.5hours before I asked how much longer only to be told it would still be a few hours because the technician just started on my vehicle after 11am.my vehicle was not ready until after 1pm. Just overall poor customer service. My airbag light is on due to them repairing a recall on my vehicle.

After 4 weeks of them having my 2021 Chevrolet Sil...

After 4 weeks of them having my 2021 Chevrolet Silverado with a blown engine after only 9000 miles, they have not contacted me once to update me on the status. I have only been able to get in touch with someone 3 times since they acquired my vehicle. They have given me multiple repair completion dates that have been not correct. When I believe the vehicle is done I have to make multiple attempts to even talk to anyone, only to find out that the parts still haven t arrived . Finally I have had to contact chevrolet headquarters to start a case file to get any answer about what is happening with my vehicle.

With regards to helping the customer per warranty protocol. They refused to give me a loaner vehicle and told me that chevy only covers 30 dollars a day for rentals. After contacting chevy headquarters I was informed that they absolutely should have provided me with a loaner vehicle or are liable to pay the rental charges. They were going to expect me to pay $5000 in rental car fees while they continually keep not informing me about the status of my car.

This dealership needs to be black flagged by the head quarters and audited Ecuador there is definitely something inappropriate going on at this dealership. Between inaccurate information being provided about my warranty benefits guaranteed by chevy, claiming of continued back ordered parts when there was mention of taking parts from other orders (likely happening to my parts as they have been scheduled to be delivered 4 different times with mysteriously just not arriving) aka they are likely being used on other vehicles to make more money for vehicles that aren t covered by warranty.

As a lifelong chevrolet customer and with family who own and operate a chevrolet dealership I know that this dealership is not maintaining standards of care put forth by chevrolet. In no industry is 4 weeks without contact acceptable when a customer was guarenteed multiple completion dates that were not met.

Jesus has been my service manager and has said he would contact me and has given me multiple finish dates but never followed up or been of any assistance. He is not able to answer any of my questions or even be reliable to put me in Touch with someone who could provide me with answers. This has been the worst vehicle and new car experience I have ever had in my life. This dealership alone has made me not want to buy chevy again and I wish I could just return and get my money back for my vehicle. Between the case files and the multiple reps that have been contacted, the chevrolet headquarters will now be aware to this facility and the fact that they may be completely soiling the chevrolet name and causing the loss of loyal customers.

This dealership does not follow up but as a professional I sure do. So I will be sure to follow up with the headquarters further for this horrendous service at It s another beautiful day at Ed Bozarth Chevrolet .

The worst customer service EVER. We have been cust...

The worst customer service EVER. We have been customers of the Aurora dealership for nearly 20 years. I was give an appointment for oil change on Thursday. Arrive at my appointment time and was told I could not get service and shoud not have been given a 4:30 pm appointment as the technicians were soon leaving. I was then given an appointment for Saturday morning at 8am. Was told I wound be in and out (as I had an appointment). Arrived Saturday morning promptly at 8am .Upon arrival there were already approx. 12 cars in line. Alan (very new & young) told me I wasn't there at 8 when I asked what's going on. I told him I was absolutely there at 8am as instructed by him, he then said "you were not here at 8, how come you're at the back of the line then?" INFURIATING and INSULTING!!! So now I'm called a liar by your employee! Are you kidding me?! Later I was made aware that customers had been lining up since 6:45am. NICE!!! The WORST experience E V E R!!!!!!!! The appointment system is deplorable and completely ineffective!
VERY angry, disgruntled, devalued customer (who has purchased THREE vehicles from this dealership). WOW!!!!

Ed bozarth chevrolet

Ed bozarth chevrolet

3.1