Eci groups Reviews

Houma Highlands impacted by hurricane Ida. At first they were communicative and helpful. Then, once they decided that tenants could no longer live on the property they went dark. No phone calls going through anywhere. No email replies anywhere. Nowhere to ask anything, from a complicated question to a simple question about utilities. The only way to get on demand info was to go to the apartment complex, something difficult for hundreds of people who just had to move to new cities or evacuate from the hurricane. Terrible support in a difficult situation. Felt like they didn't care. I have no problem with the people working in Houma on the property, but this management company is horrible. No centralized support whatsoever and actively made things harder by not providing communication.

New to Florida and haven't rented an apartment in over 40 years. We have had a very nice experience here at Allen's Creek. All repairs were done in good time. Staff is very friendly and helpful. The outdoors are kept clean and tidy. So glad we picked this apartment until we purchase a home.

I love my apartment, very clean & quiet place to live. Front office staff very professional & efficient. Maintenance issues always handled in a timely manner. This community is beautiful & surrounded by so much nature. So happy to be here @ The Columns of Bear Creek New Port Richey, FL.

Pathetic quality at Columns on Main. Spring Hill TN. New unit with cracking walls, entire bathroom wall to tub crooked so grout about 2 inches wide, quarter round at baseboards out of line, nails coming through cabinet. Chipped wood on deck they PAINTED over. Entire side of new parking lost dug up from mistakes. Safety look put on 3rd floor unit so any kid could get trapped and fall off balcony. Great job on the luxury. Cheapest induction range ever. Would you like pictures of your BRAND NEW luxury unit? Would be HAPPY to provide.

Staff is great but they closed the pool for two days because one of the maintenance guys was on vacation and one of them called in sick and felt it was necessary to close the pool for 2 days because they couldn't service the filters even though there would be six+ people per day max on a Monday Tuesday...smh. no excuse. Rebate me back half of my rent for each day...

Very nice community with very little crime even though it's not gated.

This is at The Columns s of Vinnings
400 Tamarron Parkway SE Atlanta Smyrna 30339.

The response time to handling maintenance is slow. The appliances are old. No upgrades, but higher rent absent notices about the price increase. A travesty.

There are no notices sent for renewal. Rate increases to $300 per month and you were never sent a notices.

I have been a resident of The Columns of Lake Ridge for 7 years. I had no problems with my apartment except for the serious roach infestation in the years I lived there. Neighbors were good, property upkeep can be better but the pest control lacked in quality, the rotation of staff management is less than desired and the lack of property renovation is less than desired as well. The terrible customer service provided by corporate office is unspeakable. I had to deal with the corporate office not responding to the property, not responding to me and ultimately doing a half job all the way around. My deposit was refunded to me outside of the contracted terms of the lease which is within 30 days. They took their time to address the issue about refunding me the money they have had for over seven years. Once I got the check I was instructed not to cash it until the next day due to some sort of accounting system problems which have nothing to do with me. How do you cut a check and ask a person to not cash it until the next day? That isn't appropriate nor it is appropriate of passing messages through the receptionist instead of speaking with the customer directly to explain the situation. It shows lack of competency when you cut a check with a second parties name on it when that name only applies to a cancelled lease. All you have to say is that is how the office sent it to you. You should research and ensure you have the correct information before cutting a check for refund. W
1. Will Strickland, thank you for trying to assist me in getting my refund check after I moved out. I see now they didn't even assist you by returning phone calls.
2. Kayana Wise thank you for not putting my forwarding address on my refund check that I sent over 3x so that I would get the run around from corporate. Way to go...
3. Danielle Clark thank you for not coming out in person and explaining what the real problem is and passing half hearted messages through Maxine which was unprofessional.
4. Courtney Jordan, thank you for not returning any of phone calls except the one where Maxine asked you to call me and give me an update.
5. Maxine, the receptionist thank you for helping me and trying to do what is right...provide customer service. ECI is lucky to have you on their team. Customer service is what gets your company business. Providing low quality or no customer service gets you the ratings you see online. This property and company would be great if they just focused on client (tenant) satisfaction. Without us there would be no you!

really good company to work, I enjoyed 6 years here. :-)

The most unprofessional management team I've ever encountered. Maintenance doesn't give 2 flips, and management doesn't hold them accountable for any of thier work. Its incredible really, my toilet flap does not go down after I flush, they treat this problem like they are from another planter and have never seen a toilet. I'm on my 7th maintenance request for the same issue, during a pandemic. Horrible, yet they want your rent and won't provide basic service.