Tiffany Dunn

Review of Eci groups

I have been a resident of The Columns of Lake Ridg...

I have been a resident of The Columns of Lake Ridge for 7 years. I had no problems with my apartment except for the serious roach infestation in the years I lived there. Neighbors were good, property upkeep can be better but the pest control lacked in quality, the rotation of staff management is less than desired and the lack of property renovation is less than desired as well. The terrible customer service provided by corporate office is unspeakable. I had to deal with the corporate office not responding to the property, not responding to me and ultimately doing a half job all the way around. My deposit was refunded to me outside of the contracted terms of the lease which is within 30 days. They took their time to address the issue about refunding me the money they have had for over seven years. Once I got the check I was instructed not to cash it until the next day due to some sort of accounting system problems which have nothing to do with me. How do you cut a check and ask a person to not cash it until the next day? That isn't appropriate nor it is appropriate of passing messages through the receptionist instead of speaking with the customer directly to explain the situation. It shows lack of competency when you cut a check with a second parties name on it when that name only applies to a cancelled lease. All you have to say is that is how the office sent it to you. You should research and ensure you have the correct information before cutting a check for refund. W
1. Will Strickland, thank you for trying to assist me in getting my refund check after I moved out. I see now they didn't even assist you by returning phone calls.
2. Kayana Wise thank you for not putting my forwarding address on my refund check that I sent over 3x so that I would get the run around from corporate. Way to go...
3. Danielle Clark thank you for not coming out in person and explaining what the real problem is and passing half hearted messages through Maxine which was unprofessional.
4. Courtney Jordan, thank you for not returning any of phone calls except the one where Maxine asked you to call me and give me an update.
5. Maxine, the receptionist thank you for helping me and trying to do what is right...provide customer service. ECI is lucky to have you on their team. Customer service is what gets your company business. Providing low quality or no customer service gets you the ratings you see online. This property and company would be great if they just focused on client (tenant) satisfaction. Without us there would be no you!