Echelon Ford Reviews

Great experience! No pressure, no hassle. Nice inventory. And very well priced. My salesman Dan Baltodano was great. Very pleasant and respectful. Listened to everything I was asking for. And was able to succeed at it. I recommend him very highly. He will listen to your wants and needs, and do everything in his power to get it done for you. Dan and the sales manager will go over and beyond to get the job done . I highly recommend this dealership and Dan Baltodano. Thank you for the great experience. And thank you for going out of your way for me and my family.

This is the 3rd Ford Escape I ve leased from Echelon Ford and my wife and I are thrilled. Pete, Chris and the entire team treat us like family. Never any pressure, just good old fashioned customer service!

Everyone was great ! Had everything done quick for the sale of my 2020 Ford Ranger.

We had a great experience at Echelon Ford. Our salesman Erik did a great job at answering our questions and finding us the best deal. Great experience!

I would highly recommend giving this dealership a chance for your business. They earned a lifelong customer in me. I'm a disabled Veteran that had some special needs. Without going into detail I explained my situation to Erik, one of the sales people. He had me take a seat and off he went trying to accommodate me. He and the Echelon Ford team worked tirelessly to make sure I was taken care of. They hit it out of the park! On a side note, to all My Veteran Brethren This shop has Vets working for them and they Know how to talk to us. Let's show them our support like they supported me. "Bravo Zulu" Echelon Ford.

Thank you Pete for your help and wonderful personality with the purchase of my 2020 Ford Escape You were right I love it. Great place to go, Echelon Ford and ask for my new friend, Pete DiAntonio...

Of the four Ford dealerships I visited looking for my car, Echelon was the only one that treated me with respect and gave me no bull. They were extremely helpful and honest throughout the entire process. Both Chris s were a pleasure to work with - it was a breath of fresh air compared to the other dealers I visited. My custom ordered Mustang arrived on time and it was a breeze getting all my paperwork afterward. Thanks for everything!

They take great care of my 15 year old ford escape. She runs great

Very helpful and knowable not pushy and great prices no haggling needed no hidden figures, Dan Baltodano was awesome from start to finish as well as everyone else there

Returned to Echelon Ford last year after an 8 year absence. Was pleasantly surprised to find familiar faces in both sales and service after such a long time. This speaks volumes in my opinion... their ability retain employees can only mean great management style.

Love my Ford Edge... safety/technology is a huge factor.

We were extremely happy with our experience at Echelon Ford.
The professional staff met all our expectations.
We highly recommend Echelon Ford for your next auto.

My service dept experience was horrible, TERRIBLE at Echelon Ford in Stratford NJ. My brand new King Ranch F150 (12,500 miles) had a P0430 check engine code but instead of checking the cat converter or O2 sensor they blamed me for oil in the gas tank. WHAT?!? They cleaned out my gas tank and line, changed my spark plugs, then charged me $900 saying it was my fault and therefore not covered under warranty. A week later I had the same sluggish engine (nothing was fixed!!), and the same P0430 code returned. I took it to a different dealership in Cherry Hill - they changed the catalytic converter without delay, covered the cost 100% under warranty, and 250 miles later my F150 is still 100%. Is Echelon Ford service dept incompetent? I don t know. But I do know I will never recommend their service department to anyone. (To be transparent - the dealership part was excellent when I bought my King Ranch. Rob was honest and great to deal with, as was everyone else. I just wish I never dealt with their service department).

Great prices - friendly and very helpful sales people, especially Pete Diantonio. I bought both my cars from him since I moved to this state. He is really a good person and salesman with no pressure, just help

Very polite helpful and clean place. Service was respectful and informative of the issue at hand for my car.

Couldn't be happier with my new Escape. We needed a car/crossover fast with very little money to put down. No hassle or haggling, just the very best deal that they could provide.
Want to be treated like family?? Go see salesman Pete D and and Joe, the sales manager. You wouldn't be sorry. Just bought get our 4th vehicle from them!!

Derek Zimmerman was awesome to work with, he made the whole process easy and quick. I love my new escape!

Walked in to see about service and no one out of 5 people opened their mouth to speak and after a minute or so one of the girls says oh good morning i was on the phone and had attitude . I WOULD NEVER RETURN EVER customer service is everything

Update: I spoke with Chris the manager to discuss the issue and he was really interested in progress and development. I hope his niceness rubs off on his staff.

Was in contact with Mike & Russell about a Ford Focus. Notified them that I would be driving out there (1hr 15min drive) and then they sold the car when I arrived to another costumer who had arrive ~35 minutes before me. Never reached out to me until I was already at the dealer.

Great dealership! I ve bought multiple vehicles from this dealership. It s never a surprise at the quality of service they provide, especially by Pete! From the owner down to the salesman, they re very professional, friendly and would do whatever they could do to assist you by your financial means.

Absolutely reccomend anyone looking to buy or lease a Ford Car, Truck or Suv or to purchase a used vehicle (all different makes and models) to visit Jennifer (she has been the best car salesperson I've ever had the pleasure to deal with, she's honest and helpful ... not deceiving like others just trying to make a buck) or Joe Moe (not kidding, that's really his name ... I'm sure the other Joe is a good guy but this one is great). They were both extremely helpful; asking all the right questions and most importantly acutally listening to what your looking for, they'll make every attempt to get you want you need at the price you can afford but won't push you into a deal that isn't right for you and they have more than enough to choose from. This should be your go to dealer for yourself, any friends and family moving forward ... don't make the wrong move. Not looking for a new ride? Visit Echelon Ford before than your next purchase, they offer full service on any vehicle (Ford and more) and once you have the experience they offer you'll see why this will be your dealership too! And I can't forget Luis, thanks for the ride.Thanks again Jennifer and Joe, I'll be seeing you soon!

Very easy to deal with Chris Cole made buying a car a pleasure

Everyone at this dealership is very professional and great to work with! I've purchased 2 vehicles here in the last couple months and both salesman were great as well as the sales manager Russell! Highly recommend this dealer!

Very good experience with the staff. Definitely recommended . They did the best they could do. Great buy!!!!!!

Me & My Wife decided that getting a 2020 F-350 Diesel Truck was too much money that we'd have to put down on it plus the money we'd be getting for her trade in F-250, so we decided for us price wise to go with a 2020 F-350 that runs on regular gas. Rob Cortney our salesman went above & beyond of our expectations to do what ever he could to get us into the truck we wanted. Our brand new 2020 F-350 is our 6th brand new Ford Vehicle that my wife has owned, I have always made sure she has had the BEST vehicle to drive herself & our kids in. It makes us Very Proud to say that we are TRULY FORD OWNERS FOREVER!!! Thanks Again For Everything!! Mr. & Mrs. Purdy

I really appreciate the time and attention Chip, Dan and the entire team provided. Chip made sure I had an AWESOME deal on both my new car plus the value for my trade in. I was treated with respect, which hasn't always been the case when I've shopped at other dealerships when they are interacting with a female. I highly recommend Echelon Ford!

No pressure sales team. We had all of our questions answered about the new features available in the vehicle we test drove. There was the typical "We'd love you to take the vehicle home tonight" and "Someone else might buy it before you come back", but that was the worst of our visit. Everyone we met was friendly and seemed eager to help. All of my past experiences with the service department have been good too.

Matt in the service department had me in and out in 1 he.

I've leased 2 trucks from Echelon Ford and both of my experiences have been great. All the staff is friendly and helpful.

Mike Lupinacci, my salesperson who sold me my truck, made my experience and excellent one. I would refer my friends and family to him if they need to purchase a new car.

Purchasing a car frome Echelon Ford was a great experience. Take it from someone who generally buys on average 3-4 cars per year. I dealt with Rich, and we did the entire transaction over the phone. They gave me a fair price and everything went as smooth as can be. I would strongly recommend Rich and Echelon Ford to anyone interested in purchasing a Ford or Used car in any of the surrounding area! Thank you Rich and Echelon Ford!!!

The only issue I have with the dealer is that they don't offer free loner vehicles. Besides that, its a good dealership.

Awesome sales by Jeff, & an awesome GM Chip.. Couldn't have asked for a better experience!!

Julie Thompson was the best to deal with. She made sure to address every one of my questions (I know I asked a lot of them) and she always made sure she gave me the correct answer. She made the process easier than I have been used to in the past and I was happy with the treatment I received from start to finish. Thank you to everyone who helped out with my purchase of my new explorer!

Fantastic experience overall. The team at Echelon Ford works to ensure you get that no pressure sales experience with the numbers you're looking for. Special shout out to Rob and Chris, thanks again!

Hi,

I was in the market for a new vehicle. I recently began my career and was looking for a vehicle to represent myself and my profession. Well, going to Echelon Ford was the right decision. Everyone was very nice and Jeff, the awesome salesman who helped find the car just for me, was more than helpful and still is today. They really go above and beyond to get you in the right vehicle, make sure you're comfortable in it and everything it comes with. The 2016 Ford Fusion SE in all white is definitely the car for me. And let me just add Echelon Ford definitely wasn't the first dealership I went to but they are the only dealership I will be dealing with from now on. Thank you Jeff and the Echelon Ford Team.

- Marvin

Had two vehicles ready for service December first 2017 drop the first one off at 7:30 the second one off at 9:30 had both vehicles back by 11 in the morning extremely satisfied with the service giving it was fast painless and first-rate also got to meet up with our salesman Chris Cole talked over a few things had a pleasant visit with Echelon Ford after 11 vehicles with this dealership we cannot be more happy with our purchases over the last 20 years. Everyone at echelon is friendly and personable and goes out of their way to help you we always go back. If you never checked them out give him a shot you won't be sorry

Julie Thompson made the buying process very easy. She was very friendly and helpful throughout the entire process.

Best dealership around. No pressure. General manager and sales people a pleasure to do business with.

Everyone was so nice and helpful. They are willing to work with you and are not pushy like most other dealerships. Excellent environment and would highly recommend!

On December 5th I traded in 2 older vehicles to purchase an 11" F150 w/ 30,000 miles from Mrs Jaron. She was very polite and helpful. Not pushy or demanding like most dealerships. I couldn't be more pleased, Her and the used car sales manager were very professional and pleasant. She even went the extra mile and drove me all the way back to my house to get my 2nd trade in. This dealership definitely deserves an A+ Customer service. There were a couple minor blemishes that they took care of right away. I will send my friends and family to Echelon 1st before any other dealers. So thank you :)!!!!

They treat you like family and really care about your experience

Echelon Ford went out of their way to redirect my Shelby to a local dealer in Florida after I moved there unexpectedly.

The buying experience was satisfactory. I bought a used F-150 with a warranty. The truck has been great but the service support has been less than satisfactory. The warranty is useless. If you have a problem they find a way to say it falls outside the warranty. I wouldn't take my truck back there. There are more reputable dealers and service garages nearby. Cars and trucks are always a headache and stressful. These guys made it more so. I won't be back.

Employee took my car for a joy ride and came back revving it in the parking lot. He got out boasting to me about how much power it had, but when I told him it was mine he was in shock and took off.

Just bought a new mustang last week from Echelon Ford . I was hesitant at first because I was out of state and 2 hours away and with everything going on right now I thought that it would be a real hassle to get this done. I am pleased to say that this may have been the easiest transaction and most professional experience I have had buying a car (and there was a trade involved)! Rich Elkins and Tom Lewis were a pleasure to deal with, super professional and made this simple. A few phone calls , some emails and 1 trip to the dealer and we were done (at a price that I was very happy with) . Drove my new car home about 2 hours after I arrived (with the top down I will add) . There is no doubt in my mind that these guys made the difference !! I would highly recommend them to in-state purchasers or out-of-state as well.

Second car I bought from Echelon Ford great experience both times good group of guys they got working there thanks Pete and the crew love my Ford Escape

Liked buying a car here salesman where not pushy and negotiated a fair price

Took the car in for service. Staff was very friendly and courteous. Wait time was as expected.

These people were awesome, we bought my wife a new car week or 2 ago absolutely love our car.. guys were easy to work with and got us the best deal they could actually better than I thought could lol, then to top it off full knowing we cant aford my dream car this dude hands me the keys to a 50k mustang 5.0 and says have a good time see ya wen you get back and man that top it off for me, our first car buying experience with a dealer and then do just up and let me drive that car got them a customer for life

I've had horrible experiences at other dealerships but Echelon Ford made the entire car buying experience not only pain free, but a pleasure. Dave and Russ were wonderful. Absolutely no pressure, honest, and up front about every detail from the time I walked in the door to the time I left with my new (to me) car. I'll never shop anywhere else for a car again .

Great experience. Nice, helpful staff. Angie was cool

Very smooth purchase! Rob and Rich were great to work with!

I highly recommend Echelon Fords Body Shop! Frank does great work, never cut any corners, and just flat out does the job right!! I ve brought my truck in for several repairs as well as scratch repair, and I ve been very pleased every time!

I found my experience excellent with the help of my sales person Pete!

My new 2007 Honda Civic is fast and can move around tight areas. I like the ride and thank Jeff Sutphin for helping me find a car that fits me and would recommend him for your next vehicle.

Rhonda Porter

Amazing people so helpful. They got me into my dream car.

I had an appointment for an oil change at 1 p.m. to my knowledge and does not take about 2 hours to change the oil in an automobile. I believe that if you have an appointment at 1 p.m. and they take your vehicle back to the Bay for the oil change at that time then they should be done by 1:30 p.m. at the latest it should not take about 2 hours for an oil change.

Service was not that great their customer service skills in the dumps

Great service department. That is the only service I have used there. But they are A1 in my book. Took care of my car service needs quickly and answered all my questions truthfully and without any "add on" hype. I highly recommend them.

Bravo to Echelon Ford once again! We have purchased numerous vehicles from Echelon Ford over the years, and always receive top shelf customer service both when we purchase and service our cars. Last month, my Ford Escape (my favorite car ever) was rear-ended, I was very thankful no one was hurt. I was concerned the car, however, wouldn t be the same after the extensive auto body shop repairs it needed. Frank, the manager at Echelon Auto Body shop was amazing! His calm demeanor, attention to detail, follow through with the insurance company and insistence upon excellence truly exceeded my best expectations. He and the team at Ford went above and beyond to make sure it turned out looking better than new and running awesome. Echelon Ford is the only place to look for anything automotive you may need. Highly recommended!

We had a great experience with all involved! Ask for Jeff Abbott.

Bought a 2017 Escape Titanium withe the 301A package. This vehicle is amazing. I had a 2014 Escape but this one blows that one away. Sales staff and service maintenance is the best. Never had a problem dating back to 1997 when I bought an Explorer!!

Nothing more to say. We have bought five new vehicles here!

EVERYONE was great! We are very happy with our new Explorer. First class operation all the way!!!

Everyone at Echelon Ford is kind, caring, and professional. Whether it's service, auto body repair, or a purchase, you won't be disappointed.

Service writers have lost a step over the years but still great!

I recently purchased a used Ford Taurus from the fine people at Echelon Ford. We were greeted by Dan as soon as we arrived and he was a absolutely wonderful guy that listened to me and my husbands thoughts and was extremely knowledgeable about the vehicles on the lot and helped point us towards a car we werent even thinking would be our option. Needless to say we test drove it and fell in love with it. Between Dan, who stayed hours after he was suppose to be done work just to help us in any way he could, and Chris, the head of sales, they got us the car we now wanted. They never made us feel pressured into a sale and bent over backwards to help us in anyway they could. The business manager Joe kept everything simple and was extremely informative of every option available to us. We had been to many dealers in multiple states leaving disappointed so we felt it was necessary to inform anyone that is looking to buy a vehicle, new or used, to absolutely consider stopping in and talking to a great group of people! We will recommend them to anyone that asks and would always be happy to be a returning customer!

I have a lot of water getting in my car and filling up under my passenger side seat. So I car the dealership on the 26th of November and they said they couldn t get me in until December 4th. When I got to the dealership on December 4th they said my warranty ran out in November. Then they try to charge me $100 just to tell me what the problem is not counting the price of the actual repair. They could ve just told me that my warranty was about to end. I would ve made sure I got in there before it ended. I m every disappointment on how they ended things with me.
So my tip to everybody is keep track of your warranty because they won t tell you until is up

Sales staff and manager were extremely helpful. They were willing to provide me the lowest possible price right from the beginning. Not pushy at all and very responsive when I reached out to them! I would highly recommend them to anyone who is looking for a new car!!

Had an appointment to get my oil changed. Walked in the Service Dept and was greeted by no one (plenty of employees were there but no customers except me). When I started to say 'Hi I have an appointment' I was rudely interrupted by 'we will be with you'. So I sat. After about ten minutes I hear ' Your last name?' Well that was a fine 'how do you do'. So then I waited ten fifteen minutes while she did a walk around my car and whatever else. When I came back to pick up my car, I told the salesman I needed the cashier. He directed me back to the creepy Service Dept. So then I sat again (no greeting again)waiting only to be directed to the cashier. Before I left however I overheard a male worker behind the counter being very rude to a senior citizen!
I knew I was batting a thousand by the looks of the cashiers. One had her back turned chatting with a co worker and the other had a four course dinner in front of her. So I chose the food connoisseur to bother (I know she seen me standing there but she acted like she did not). She gives me a look of disgust and slowly puts away her entree (still leaving it on the desk however). Throughout the transaction she kept stopping to inform her co workers of her opinion of her meal. After that we waited another ten minutes or so before my car arrived. As we sat, our dinner was getting cold on my kitchen counter. We were fortunate enough to find a few stale donuts in the lobby to inhale .
I still have a 'parking light malfunction' sensor lite that no one mentioned. However, they did mention that I 'urgently' need brakes but I do not. To top everything off, my tire pressure sensor showed up on my screen as I floored it out of the lot ( they were supposed to check that). Thanks Ford! I hope you toke a good look at me and my nephew cuz you'll never see us again. Thankfully I do not have a Ford, or I'd torch it.

I found a car that my husband and I were interested in on their website on Friday. I looked at it that night and my husband drove it the next day. Found a few small things that needed attention. They agreed to fix all of the concerns! It had everything we were looking for and then some. We got a great deal on it and our sales person, Kyle, was very nice. It was a fairly quick process since we had our own financing. I dont like dealerships because typically they are very pushy and youre there forever! Would recommend this dealership to anyone looking for a great car!

They are horrible there customer service is the worst I have encountered. There mechanics are horrible. And they try and over charge you for everything. I just grabbed my keys and walked out!

Friendly, knowledgeable sales people and engaged management. A pleasant experience
overall
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Echelon Ford was great to work with, both in helping us find the perfect car, and also in getting it for us. Angela was very friendly and helpful -- no pressure or sales games. Best car purchasing experience we've ever had!

I got an oil change and tire rotation which took about an hour. Service was friendly and accommodating.

I purchased my Ford Fiesta @ Echelon Ford. Pete made the experience wonderful!! When I bring my car in for routine service, they are awesome. Tom in service takes his time to explain what needs to be done and it gets done in a timely manner. I would recommend Echelon Ford to anyone that wants to be treated as though they are valued!!
I will be a lifetime customer :)

We purchased two custom Ford Transits from this location. Knowledgeable and courteous sales staff. Ask for Jennifer!

Ive been a Chevrolet faithful customer for the last 9 yrs until i fell in love with an explorer at a car show a year ago. On August 12th 2014 I decided to lease my first Ford ever! I give Echelon Ford 5 ***** stars for the outstanding customer services i have received and the excellent information i received from the Sales Representative on all features my New SUV has for me. I love the the navigation and the Bliss (blind spot monitor) is to die for. I absolutely just LOVE IT!!! Thank You Emilio Gonzalez for such a wonderful experience on my 1st lease ever! I will be looking forward many many more future purchases/leases. Echelon Ford is # 1 in my book!(:

Echelon Ford is an excellent dealership to shop for your new Ford. We have purchased/leased 4 Fords from Echelon and I wouldn't shop anywhere else. The provide great customer service and go out of their way to make certain you are happy with your purchase. The Service department is excellent also!

Echelon Ford's slogan, "When others won't, Echelon Ford will" is TRUE!! They gave me a REAL price, which was far less than anyone else, and they went above and beyond to accommodate my situation. Angela Ioono is an awesome salesperson and I highly recommend them for your next vehicle!

Staff was very professional. Christopher Cole made our car leasing experience quick and painless. I would recommend him and the staff at Echelon Ford to anyone who is interested in purchasing or leasing a vehicle!

Went there for air bag recall. I was in and out before I could finish my coffee. Very efficient and clean and a great staff for all your service needs

This Ford dealership is excellent! We were here Columbus day looking to lease a Ford Escape, and we couldn't be happier with the level of service provided. Jennifer Jaron was our sales consultant and she went out of her way to make sure we were happy with our vehicle selection and answered all questions that we had. You can really tell the entire staff at Echelon Ford is committed to providing excellent service, and we will not hesitate to do business with them again in the future.