Ebico Limited Review

Recommended energy supplier, good website and easy to understand billing. Communication with them was quick and easy and I found customer services efficient and helpful.

I'm surprised at how many poor reviews this firm has. Not my own experience at all.

Used Ebico 10 years ago for a year: no compliants at all.

Switched to Ebico again a few years ago. Then they switched from SSE to Robin Hood Energy and it's been a bit less organised now they have to handle their own billing, and it's taken them about a year to realise that asking me for meter readings after they have already printed my bill is a bit futile, resulting in estimated bills that I refuse to pay until they are reissued correctly.

In fairness to them, the last bill they sent me was based on the readings I had given them and I have no complaints whatsoever.

Whenever I have had complaints, they have been regarding relatively minor matters, and have always been handled professionally.

They did ring me once about Smart Meters. Knowing more about smart meters than the person who wanted me to have one, I think I managed to convince them I really did not want a smart meter at this stage and politely refused to have one fitted and they have not pestered me again.

For a firm that accepts payments on receipt of bill, quarterly, for a low user such as myself, they have saved me a lot of money. I just wish they did a renewable energy tariff.

do not use this company , totally useless a complete nightmare to deal with .
wish had never heard or seen about them .
they even made extremely difficult to leave , had to report them to OFGEN the energy regulator.

I've used ebico for flats that are not always occupied as they have a tarrif without a standing charge. The move to Robin Hood Energy for back office wasn't smooth but I now submit meter readings online and everything is very smooth and easy.

I wish i given them big fat 0. I moved to a property around 3 months ago. I was with them even before i moved. When i moved, i gave my details and my new meter reading. Its nearly over three months. 9 calls were made. The best thing i recorded every phonecall. They seem to have no proof. Its cheap alright. But when things go wrong, it can be very difficult to correct But the service is realy poor . Dont go with them . They cant be enviromentally friendly if they dont know to manage a company efficiently.

I agree with previous reviews, a very difficult company to deal with and certainly would not recommend their customer service.

Ebico/SSE customer, problem-free, for a decade - then....
RH sent Faked readings to SSE (3 months of trouble + compensation from SSE).
Paid their 1st quarterly Bill - immediately received another (showing the payment already made) for the same 3months - different readings...attempting to charge twice-over!
Ebico only employed 7 staff. RH must be a Sweetshop setup: - the Regulators should get involved.

Ebico are the only utility company I could find who do not have a standing charge for gas. As someone who does not use gas, I switched immediately as why should I pay for something I don't use? You don't pay line rental if you haven't got a phone...why should gas be any different?! It's pure greed by the energy companies, so it's nice to see a company like Ebico operating with morals.

The online interface looks a bit shabby, but the important thing is that it works well. It's easy to submit readings. They also respond quickly to Facebook enquiries and emails.

Appalling company; simply ignores communications regarding incorrect bills; eventually responds after 4 months of trying to sort things out with '...we've been busy...' and still does not address the billing errors. I've now switched. DON'T SIGN UP WITH THEM.

Brilliant, my bill has been cut by over 75% because they don't have a standing charge. Customer service is easy to reach, friendly and helpful. Plus they are a non profit.

The worst customer service I have ever experienced (by a long way). I've been trying to remove a redundant electricity meter from my account for nearly 6 months and ten long phone calls and a property visit later and they are still charging me for a meter that doesn't exist!

They used to be a good company, but lately have been utterly useless: incorrect billing, set on wrong tariff. They don't fix respond to complaint letters and I've had to take my issues to the Ombudsman Service. I think that says it all.

Given them 5 stars as used them for my energy before the demise of Robin Hood. A great organisation still fighting fuel poverty in this country , but alas no longer able to supply gas or electricity.

By the looks of the customer service reviews, the Covid lockdown hitting after the switch to 'Robin Hood' (RHE) seems to have ruined all parties concerned.
I always had accurate, prompt bills from feeding my readings in to their website. They even sent me a 'paid bill' for landlord's records / paper trail.
Could be people who got thru to RHE and not Ebico, had a duff experience?

Never written one of these before but this is extra special so I will. DO NOT waste your time with this garbage company, customer service was occasionally okay. The prices skyrocketed after my first year, terrible communication, they like to change things up on you all sneaky like. Solid review, full of passion, avoid the avenue of stress and frustration this company will give you.

My advice is to stay clear of this company they have no idea what they are doing. I decided to move away from them after numerous error what with not having my details correct and saying that I had input a meter reading in even though I More

I have used all of the big six and Ebico service is as good as any whilst being about the cheapest in the market. The company is run by Notttingham Council on a not for profit green basis.

Outrageously dishonest business practices. This company wrote to me 2 weeks ago claiming they were reducing prices. Today I receive a letter telling me prices are going up.

I have been with Ebico for 18 months and now my contract is coming to an end. I've not decided if I will stay with them but I can honestly say they have been the cheapest energy provider I have ever used. I refuse to pay by DD so pay on receipt of bill. This way I control when I pay them and not the other way around. I have economy 7 so provide a day and night rate and once got these mixed up and they called me to say my bill was too high and could I recheck the readings. As with anything, if you have a bad experience with something it doesn't mean the company is no good, it's just your personal opinion.

AVOID AVOID AVOID I got proper scammed by ebico, getting them to comply with a SAR was a nightmare, issues raised in formal complaints ignored, they wouldn't issue bills, they ignore meter readings, IMHO they are cancer and need to be properly investigated/shut down. AVOID AVOID AVOID

Switching. The bills just went up and up. And the persistent demands for meter readings: then you get an estimated bill.

Was looking to move my duel fuel account to these but the reviews are all shocking ! Needless to say I won't bother !

This company apparently strive to get things right ... evidently not, they over charged me for 2 months gas in the middle of summer, took 5 phone calls to get them to eventually understand what I was telling them and it s still ongoing, promise to ring back to discuss the complaint and never do just send a letter despite specifically asking for a phone call being promised twice they would and still don t, I always seem to get the company idiot on the phone who doesn t seem to know what they are talking about, avoid like the damn plague ! Never dealt with such an appalling company in every aspect

No issues at all. Been with them for 18 months, they informed me my tariff was coming to and end. I could select a new tariff on their web portal or you can leave as I did. I have switched to another provider and ebico issued my final bill etc. Would use them again if they were cheap.

Horrendous, keep cancelling my direct debit without notice, then sending me letters and texts saying they are passing the account to debt collectors because there is outstanding balance!

Never answer emails, can't get through on the phone as their call centres are shut, there is no way for me to contact them to ask them to set the DD back up THAT THEY KEEP CANCELLING.

Worst supplier I have ever used

This Company began so well, I couldn't praise them enough. All change. Impossible to get a SIMPLE enough, recurring, problem sorted with their useless customer services, many phone calls, wasted hours of my time ....
My tariff expires shortly so now's the time to find a company that is able to let me have a proper bill without a load of hassle each time!! CUSTOMER services just keep sending emails that don't answer the question and exactly same via fone. Perhaps the script they read from doesn't have the answer! So bad.

Hands down, by far, the worst customer support I have ever experienced.

I won't even go into the majority of the problems I have with Ebico, instead, I will just describe one phone call with Paula from their resolutions team. Having had a complaint escalated to her because the initial member of their CS team couldn't understand what I was asking (this person seemed okay but grossly undertrained) she gave me a call to resolve my complaint.

She started the call completely unaware of what my complaint was despite there being a very clear email chain where I'd outlined it twice. I tried to explain it to her but instead, she kept repeatedly talking over me getting very defensive that I would have an issue with Ebico's service. She made many claims that weren't true - we hadn't submitted a metre reading in time, our monthly payments were now set at an amount that would clear our debt within 3 months, etc. - and when I asked her to check the system showing that what she was saying wasn't correct she became even more aggressive. The whole experience was quite bizarre. She said so many things I found to be unbelievable but here are a few:
- "Yes, your plan is quite misleading, to be honest"
- "You can't just use all the electricity you want, you know!"

- "If you didn't understand something you should have phoned us, that's what we're here for, to explain" *asks her to explain it now* "I haven't got time to read through all this and explain it to you!"
- *After 30 mins, I said I didn't feel we were going to get a resolution on this call so was going to have to go* "No, you're not going to get a resolution from me!"
- "You'll get a final statement from us and you can leave. I'm not going to do anything to help."

Suffice to say, we have now left.

I chose Ebico, paying more money than I could have elsewhere because of the mission they describe on their website. Being a not-for-profit and supporting those in fuel poverty. When I joined I really bought into the idea and was so enthusiastic about them.

Now that I've left I would advise everyone to stay away from them. Misleading website, contract and onboarding information and generally the worst customer support I've ever received.

was with them for a few years, once their done with you, they'll push up your bills until you leave..

Extremely poor customer service. Dont seem to be able to correct their own outstanding billing errors and have no interest in doing so either. Was told my best bet was to just pay the incorrect overcharges and forget about it as it would be easier !
Will be switching to someone else after this kind of response. Shameful.

****BE AWARE*****
Since they've installed new smart meter, my bill tripled. (I didn't want a smart meter but they said If I don't change it I can't stay cheapest tariff) They said
nothing wrong with meter etc.etc.
I switched provider but still get high bills. I wish I never agreed to install
smart meter.

Been with them for the past 2 years. When they swapped from SSE to Robin Hood energy their customer service went downhill fast. My last bill was twice what it should of been because they charged me for 6 months instead of 3 and it was like pulling teeth to get it sorted and I received no apology. If you use very little gas like me, you will save money with their no surcharge tariff, but God help you if anything serious goes wrong.

They claim they're open 'til 8PM, but ring customer service and you'll meet a line which tells you they are closed until 9am the following morning.

Terrible company, wrong bills, poor customer service, had to complain to the Ombudsman. Use at your peril.

They have never really lived up to their own hype. Their billing and comms are pretty shambolic. When I first switched to them they didn't send a bill and then called the debt collectors in for the bill that wasn't sent. Being touted as the woke, left wing energy provider and couldn't run a bath properly.

Oh my god. Never seen a company like this. Very dodgy. They advertised for no standing charges . Now they have included standing charges. Very disappointing.

Until their partnership with Robin Hood, they were the cheapest, fairest energy company. Was with them for donkey years but unfortunately I would advise everybody to stay clear them. My bills have doubled in a space of over a year! I went More

Now in partnership with Nottingham City Council (previously partnered with SSE). Telephone staff helpful. Online accounts system a bit primitive. Dual fuellers shouldn't need two accounts, and have to log out and log back in to access each of them.

Used to be a decent firm, now they have no idea what they are doing, take over a month to reply, asked for meter readings, but took them weeks to even read the e mail, by which time too late and I had been charged an estimated bill. Best advise is try another company.

Seems to be a blame game going on with the regulator, but has given the opportunity to add standing charges to Zero tariff, however, you can get no standing charge moving to a different tariff, but price per kwh goes up. Then to cap it all, they offer best deals by going direct debit. Still, after all that for me, they're one of the cheapest. Just shows what happens when the private sector moves in and starts putting out multipe tariffs, and becoming more confusing, just like mobile phones a few years ago. To my mind Ofgem don't appear to be working in the consumers favour. All my opinion, of course.

I have to echo the many, many unsatisfied customer comments here. I see no reason why anyone should pay a 'Standing Charge' so chose Ebico for this reason. Now, not only are they introducing one, but they are expensive as well. Let's hope Robin Hood energy go bust.

Would give 0 stars if I could. Frankly awful customer service, surly and unhelpful. They will also increase their charges as soon as the contract ends and will swap you to a standing charge without properly informing you.

They provide power, but they keep sending me letters saying "You missed a letter from us, you need to pay us this money" which is fine, but you can't pay them without a magic number printed on the previous letter that you can't find or never got. Very annoying, and pointless as they send you the amount on the reminder letter. Help me help you, Ebico.

They keep putting price up, there are cheaper suppliers out there, I moved to another.

They used to be good, but its like dealing with monkeys now.

Ebico have now partnered with Robin Hood Energy. If you switch to this new arrangement prices are reduced&frozen until December 2017.
It is SSE (old partner) that have increased prices.

Been with them now for 5 years on PAYG electricity and never had a problem. Paying no standing charge and price of 14.01 pence per unit. Slightly more per unit but as no standing charge really end up saving. The amount of extra electricity I use more than covers the cost of the standing charge, so to me that is free electricity.

Must admit though, I had no idea they had uncoupled from SSE and were now partnered with Robin Hood. If they increase the tarriff I am paying I will consider moving to another company but in all fairness, I think the other companies are the rip off. If Ebico can supply with no standing charge with a rate that is about 1 pence more than some of the big boys, then they, the big boys, are ripping off the customer left, right and centre.

It s time to renew and Ebico are putting up the torrid by 44%

Swapped from Southern Electric, who introduced a standing charge that penalised low usage users. Ebico handled the swap of suppliers for both my gas and electricity without any fuss or complication.
My bills have now dropped by around 40% and their website and payment is simple and functional. If you're a low usage energy user then I couldn't recommend Ebico enough.

Continues to bully, threaten and harass a vulnerable customer, and refuses to send a final bill in order to enable a switch. Avoid at all costs.

It is impossible to contact this company their phone lines are always engaged. They have just curtailed the "no standing charge" contracts and offered to contact all affected to offer an alternative 12 fixed term contract. I have heard nothing and do not expect to. LEAVE THIS USELESS COMPANY ALONE.

I'm trying to be open-minded about Ebico, but looking back to the time I switched Energy to this company, today I believe I had been taken advantage of, for them to survive their business.

I switched to Ebico through the Energy Saving Club. At that time I did not know they were going through a new changeover with a different major supplier. I read their website and felt reassured they seem to understand people in the same boat as me. How wrong I was! They profit from me, and I gained further loss. I work hard full time on a poverty wage and support children, alone.

Been with Ebico for years and have found them to be the best provider around. Paying my bill / meter readings online, makes life simple - I also love that I get my bills via letter.

I have enjoyed several years saving money by not having to pay standing charges, but alas the regulator have forced Ebico to end this. Still a brilliant provider that made prices fair for those who are not so well off.

As a low electric user, I've been with them years and found them great. Seems a shame that their customers are being moved to Brit Gas.

Constant price hikes and shockingly rude customer service - avoid!

At first I had a decent experience. Switching was easy, and prices for my usage was low. There is now a list of failures I have for them. They did all of this:

Cancel my direct debit without my knowledge.



Fail to respond any question via the customer service email with anything longer than a single sentence.

When switching away from them, they didn't ask for a final meter reading, or even acknowledge that I was leaving.

I would steer clear, unless you are willing to make one off payments for your usage. Absolutely useless.

By far the worst company I have ever dealt with.
I closed my account two months ago and although I provide them with the final readings the company just decided to ignore them. I have been chased by a debt collector agency due to the incompetence of this company to provide an accurate bill. Phoned them several times, send them emails and send messages through my account containing pictures of the final readings. Still, they decided to provide a bill with an estimate; obviously, in their favour. The customer service guy even dared to say to me that it was all my fault because I didn t give them the proper readings. Unbelievable.
I was persuaded by their non-standing charge tariffs and non-for-profit company, but to be honest it is not that cheap depending on the amount of energy you use. Moreover, you will lose more money on phone calls, wasted time and debt collectors just because they decided to make up the final readings.
My strong advice, avoid this company at all cost; and don t post reviews just because the switching went smoothly. It is always going to be a smooth transition; the problem is to get out.

Due to an error by the previous supplier, the property was not listed with the correct postcode on the Gas database, so it took a while to locate it. Ebico staff patiently and efficiently sorted it out.

This company is the absolute pits since the problem with SSE and transferring to Robin Hood I have been unable to get this shower to take any direct debits SINCE MARCH 2017.i did get a letter from the sales manager promising that things had been sorted NOTHING HAPPENED .Wrote to the ceo who has ignored my letter.

I was with Ebico for around 6 months after choosing them based on their ethics and commitment to tackling fuel poverty. Unfortunately though the level of customer service was substandard and seemingly disjointed. Despite leaving them over 3 months ago, I am still yet to receive a refund for an overpayment (promised within 7 days).
I have since switched to another ethical provider with a much more satisfactory level of customer service accessibility.

Ebico is operating a confidence trick. The company told me that it would charge significantly less than my current energy supplier, so I switched and took out a direct debit for the amount that Ebico had estimated that I should pay. Then after a period Ebico said it had underestimated my use and that I was now in arrears and owed them much more, even though I was paying on a Direct Debit which they had calculated. It is a scam please be warned, I have now switched to get away from them.

First year they offer reasonable rates but when it came to end of fixed term they tripled the charges! The highest standing charges I have seen! Wouldn't recommend them at all! Big con.

An extremely unprofessional and incompetent company. In my opinion they bring Nottingham City Council into disrepute.

Fundamentally flawed, and not to be recommended.

The negative reviews on here do not reflect my experience with EbiCo these past few years. They're courteous on the phone, the tariffs are simple to understand and the communication when they have had to raise the tariffs has been clear and prompt.

They're also an ethical organisation who invest profits back into providing affordable and fair tariffs for all, unlike the traditional large companies.

First company ive ever seen thats fair, decent and honest .. get it while it lasts!

Increased direct debit by 42% due to "assumption that usage will increase"...called to speak to them...on hold for 25 minutes...asked to complain but the complaints department is unavailable...

Avoid at all costs.

I've been with this company for nearly 12 months without any problems .I can't understand the bad 1* reviews .

The service I've received to date has been excellent. I've used EDF, Flow, Npower, SSE - Ebico has been the best so far. I've had quite a complex problem with the meters that SSE set-up which SSE admitted was their error. Ebico has sorted it out and kept me informed. I've read some of the other G reviews and they are very different to my experience - they are so different I find it hard to relate???

they are amateurish by comparison to the big six. customer service means a long waiting time and unsatisfactory response. we picked them because at the time they were the only company with no standing charge. they are tied in with robin hood energy. will be changing them soon

Terrible company I will never go with them very unhelpful customer services and astronomical final bill

Eon Don't look after existing customers. Price quoted for next years energy renewal was 27% more expensive than last years quote to tempt us to change to their company. This year Using a well known Price comparison site maintained the fixed price we will pay for 15 months almost the same as last year. Shop around they showed no loyalty so neither should the customer.

These people are cunning and infuriating. They send letters about tariff changes which might encourage you to change to another tariff and it ends up costing you MORE money than if you stayed where you were.

A family member has just put in a request to transfer to Ebico from another supplier. The transfer is supposed to happen in 3 weeks. They have managed to cut the electricity suppy today ! She is a single parent with a young child...and they have been without power now for 12 hours. The food in the freezer is ruined and her child suffers from anxiety.. An engineer has just arrived from the supplier she is leaving to get the power back on. I've strongly advised her to stay with the old/current supplier. Ebico are a bunch of clowns !

After several years being supplied by them at both my and my mother in law's property, since the split with SSE i have had nothing but issues. It now seems that my mother in law's property was not transferred to their new partner Robin Hood energy, as we requested, and now we are tied into a contract with SSE on an unsuitable tariff. I have spent over 2 HOURS on hold trying to get through to this company, my phone calls are never answered. Do you have any staff to answer calls!?
Get it sorted guys!!!

have been with Ebico for 3 years
Good prices and decent service BUT .boo hoo have sold out to British Gas from whom I fled a few years ago.Will have to find a new supplier.Octopus?

the worst company I've ever dealt with. No customer service at all, I've sent them an email on the 04/03 and up to this date 25/03 I still haven't received an answer.
They charge you outrageous fees for basic services and on their website you can't find any useful information whatsoever.
Stay away from this scam.

Absolutely rubbish company. Ran by inadequate individuals with the likes of Andrew Springall. The staff who work there are unprofessional and most of them are from the streets.

used to be very good fair no Robin Hood is sealing from the poor trying to raise the electric from 17.6 to 26.8 kwh so sad that a once fair company ripping off its customers. the great robin hood bait and switch ...Finely Ebico got back to me to try and justify their robbing rates how they are still for the poor by increasing the cost so it is more then the big six ,but hey we are not for profit , one price for all, not any more dont be fooled this company is now just another ripoff steer well clear

Awful company with awful customer service. Been trying over a month to get credit refund after leaving them. They even said they'd sent the refund and it should be in my bank account in 5 to 10 days. That was 3 weeks ago. Guess what? Never did send it. Liars. Avoid.

Joined in 2006 and had no trouble for some time. I was paying my electric and gas bills a month apart and they switched it to them both arriving at the same time without notice, but other than that, fine, and I liked the ethical approach. The SSE to Robin Hood switch was poorly handled and I did go with SSE but soon came back once they changed my tariff from what I was promised.

I've always been happy to stick with them because I liked the thought of an ethical provider, but when I'm sitting with the heating off and they're still predicting a bill of 8-900 a year, I decided to compare. Just started a move to another company with an estimate of 400. I was shocked to see how uncompetitive they are.

Also had problems since I switched to a smart meter, the electric one stopped sending readings after the first two months and they still haven't fixed it. I wasn't told it was broken in the first place, and get very little feedback on the process of fixing it, even when I chase. The call centre staff seem to know less than I do about it. I've read the meter more since it went smart than I've ever done before, and the in home display doesn't even acknowledge the meter exists. I was told to 'put it in a drawer' because though the gas side still works, the reported money figures are wildly innacurate for the usage.

I was promised I could pay by variable monthly direct debit based on the automatic readings, then they took a quarterly bill by DD instead, on a totally different day to the one I selected. I manually read and entered the readings the whole time it wasn't working because I was expecting monthly billing to start. When I rang to ask how they would bill me each month as the meter still wasn't responding, they told me they don't actually do a variable monthly DD at all! Good job I found out before they took a whole quarter winter bill without warning!

Finally, I emailed them a couple of days ago to ask why all my estimates for the tariffs they were offering me were so high compared to my annual statement, still not had a response.

It's a real shame, but I'm off.

*Update* They apparently don't do monthly billing, but I just received a monthly bill. The dates on it bear no relation to my original requested payment date, or to the read date of the one working meter. It also contains far lower estimates for the next year than their own tariff switching page. Shambles. Still no answer to my email or any information about the meter fix.

Doubled my direct debit without notification.
Their customer service is appalling

Saved so much money compared to other energy supply

FURTHER UPDATE
Ebico ignores its own Terms & Conditions in order to justify trying to overcharge you. Not only are the staff of this company unintelligent, argumentative and totally lacking in common sense, but they indulge in unethical and legally-dubious practices, to which the company owner, Phil Levermore, turns a blind eye. It has to be asked whether Mr Levermore is a fit and proper person to run an energy company.

AVOID THIS COMPANY LIKE THE PLAGUE
UPDATE TO THE REVIEW BELOW THE LINE
My account being in credit, and the estimated annual consumption having been revised downwards, Ebico decided that I needed to increase my monthly payments by 25%. Work that one out!
Their customer service staff are argumentative, impolite and have about as much intelligence as the average gnat. No! Less!
Oh, and they also tell lies, such as, if your monthly direct debit payment has been reviewed and increased you can only go back to the previous amount if your circumstances have changed.
This company should be investigated by Ofgem.
_____________________________________________________________________
These people are clowns. They set your monthly direct debit payments according to the average amount of energy you look likely to use each month over a year, then, at the end of winter, they say "You're using more than we thought you would, we're putting up your payments" without taking into account that you've just passed through the coldest, darkest months of the year. So, what happens then? Your energy usage goes down during the summer, but your monthly payments have gone up, so at the end of summer you have a big credit on your account (i.e. an interest-free loan to Ebico), whereas, if the payments hadn't been changed you'd end the summer with pretty close to a nil balance. They can't work this one out, they're too stupid.

NEVER HAD ANY PROBLEMS WITH THIS ENERGY COMPANY BEEN WITH THEM NOW FOR OVER TWO YEARS GOOD VALUE FOR MONEY FOR LOW ENERGY USERS

Been with this company for some years now, and found them very efficient at handling any enquiry I have made. The transition from the partnership with SSE to Robin Hood has not diminished their abilities and core values. As a pensioner on a lower income than some on benefits sI see their not having a standing charge was a real benefit. The standing charge with other companies was actually greater some days than the electricity I consumed! All round winners for me, and I would recommend folk to think seriously about their tariffs when choosing a new company to move to.

Customer service / politeness / understanding customer needs is a bit of a hit and miss. Look for an alternative, you will be better off.

they really are an amateur company. customer services is manned by muppets. they do offer a tariff with no standing charge and few do. that is the one and only reason i use them on certain accounts where there is low usage.

EBICO IS PURE CANCER. When billing reverted back to them from Southern, they started the scam of ignoring customer readings and sending inflated estimated bills instead. They ignored several complaint letters from me, then eventually came up with various excuses eg they lied and claimed I never provided a reading. I did and my phone call log proves it. They deny the call ever happened! But funnily enough all their bills actually show the customer reading and the date received and then use an inflated estimated reading instead. I detest LIARS. Based on reviews here I see they are pulling the same scam on others. They also block your IP address if you leave a factual review. Suggest Ebico staff spend less time stalking aggrieved customers online and address service failures instead. Will be switching suppliers after 10 years, way to go Ebico if you want to alienate customers and lose business! It's the dishonesty that really gets me.

Falsely inflated bills when they ignored my readings and made up estimates, absolutely no response to any of my complaints. Think they are about to go bust, don't give them any money because you wont be able to recover it when they go under. I am switching supplier and suggest you avoid these cowboys.

Terrible company, customer service is non existent, one min you are with them, then SSE, then Robin Hood, never know who you are with

One of the best providers and non profit company. Love their 0 standing charge tariff. They also have very good customer service, never had to wait for connection longer than 3 minutes (apart from short time when they were switching their partnership from SSE to Robin Hood and there was mix up with prices). Been with them for 2 years now, including flat change, and had no issues.

Originally had a fair price, not the cheapest on the market but reasonable. However, then hiked their prices to double what I was paying, with no real explanation. Awful.