Tom Long

Review of Ebico Limited

FURTHER UPDATE

FURTHER UPDATE
Ebico ignores its own Terms & Conditions in order to justify trying to overcharge you. Not only are the staff of this company unintelligent, argumentative and totally lacking in common sense, but they indulge in unethical and legally-dubious practices, to which the company owner, Phil Levermore, turns a blind eye. It has to be asked whether Mr Levermore is a fit and proper person to run an energy company.

AVOID THIS COMPANY LIKE THE PLAGUE
UPDATE TO THE REVIEW BELOW THE LINE
My account being in credit, and the estimated annual consumption having been revised downwards, Ebico decided that I needed to increase my monthly payments by 25%. Work that one out!
Their customer service staff are argumentative, impolite and have about as much intelligence as the average gnat. No! Less!
Oh, and they also tell lies, such as, if your monthly direct debit payment has been reviewed and increased you can only go back to the previous amount if your circumstances have changed.
This company should be investigated by Ofgem.
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These people are clowns. They set your monthly direct debit payments according to the average amount of energy you look likely to use each month over a year, then, at the end of winter, they say "You're using more than we thought you would, we're putting up your payments" without taking into account that you've just passed through the coldest, darkest months of the year. So, what happens then? Your energy usage goes down during the summer, but your monthly payments have gone up, so at the end of summer you have a big credit on your account (i.e. an interest-free loan to Ebico), whereas, if the payments hadn't been changed you'd end the summer with pretty close to a nil balance. They can't work this one out, they're too stupid.