Eastside Mitsubishi Reviews

Always ready to help with options.
Great personal staff, happy to continue to choose Eastside Mitsubishi.
Regards ada passey.

I read quite some bad reviews with their sales.

I have only deal with their service team so far, they are OK. Non yet to complain about.

truly hope they stay that way.

Friendly service and happy to let potential customers look through their showroom cars & SUV vehicle's on display.

Many thanks to Yury Podgursky for the outstanding service and assistance during our recent purchase of a used car from Eastside Mitsubishi. Yury delivered on every promise he made and went out of his way to assist us. If you are looking for a used car i highly recommend you see Yury at Eastside Mitsubishi and thank him for making the whole process of buying a car a hassle free experience.

Disappointed I have had my Pajero since new and just coming up 10 years so about time to update. Have had the car serviced with Eastside continuously over those years except a couple of services when travelling. I had a problem this morning and the car went into limp mode. Earliest date they can fit me in 3 weeks away. Really? That's what you get for being a loyal customer for 10 years? 3 weeks without a car? Not happening I'll go elsewhere to get fixed and to purchase the update. Not happy.
Update 2.1.18
Pleased to post that the DP contacted me today and apologised with the offer of looking at my car ASAP. Nice to see that they take note of comments. I guess everyone has an off day.

Very disappointed in the second hand sales department the level of service was extremely pushy unprofessional confusing and rude. They certainly didnt want our business and as soon as i asked to see the registration information to confirm year of vehicle we where told they had sold the car 10 minutes prior. Would i recommend Eastside Mitsubishi NO i deffinately woud not!

You know that uneasy feeling you get when you feel like you're being conned by a car salesman? That was our experience when we purchased our daughters 1st car. And it's probably not unique to Mitsubishi, but they didn't exactly expunge the reputation of car salesmen.

We recently bought a car from them. I would like to say how amazing the team over there are. It was a hassle free to deal with them. We started dealing with a very customer oriented sale rep, TJ who is so convincing with a great sales skills who negotiated a very good deal for us. Then we were looked after by a very friendly staff, Amy who took care of our finance. She was very helpful and any questions put to her, she answered them very professionally. We were also pleasure to deal with Tiffany who was very helpful and is very product knowledgeable.

When it was time to pick up our new car, Mark looked after my in laws and was very helpful, friendly and above all very trustworthy.

I would also like to thank Gavin who has been very helpful in making the sales-purchase deal very easy. You guys, you have a very professional, customer-oriented and trustworthy team which everyone can trust you 110%.

In lights of your high quality customer service and customer Total Satisfaction, there is no doubts that I will highly recommend your business!

Well done DREAM TEAM! Keep up the good work.

Jordan

I am a very happy customer. I had a serious overheating engine issue in my Challenger. From my first phone call I was given one person to deal with (Jon). He was polite, punctual and did what he said he'd do. Throughout the process of investigation he updated me regularly. He also arranged a car for me while the job was getting done. Honestly, Jon's 'can do' approach took any stress I was feeling out of the picture. The team at Mitsubishi Eastside should be proud of the work they are doing. This is what customer service should always be. I'm pretty impressed. Well done guys.

Great costumer service, friendly and easy to work with, i recommend it to others, i love my car and i am enjoying it.

We recently bought a new car through Eastside Mitsubishi and found their staff to be very helpful at every stage of the transaction. The salesman, TJ was excellent and Mark, the finance man, was helpful and made the whole procedure very easy. Each time we had reason to telephone the receptionist was efficient and knowledgeable and on visits, if we had to wait, the staff offered coffee and chatted until we could be attended to. The whole experience was great, customer service was faultless and we love the car!!

I bought a Pajero for a good price last year. When I picked up the car the salesman (Chris) tried to sell me an additional 5 year warranty for $1000. He showed me an attitude when I refused to accept it saying I should have made it clear in my reply to his email that morning (long story short!). I insisted I don't need it and then he was upset that he had to redo the paperwork. I signed the new paperwork but in that uncomfortable environment and with the excitement of buying a car, I failed to carefully check the new paperwork before signing (my bad!). After a few months, I got online access to my loan account and then I realised the overcharge. When I carefully checked the loan documents, I had signed the paperwork confirming the total amount so I couldn't do anything.

Please be careful with the salesmen here and check your documents carefully before signing.

At least the car is good!

Great service! Smooth transaction from start to finish.

Andy was awesome to deal with at Eastside. Car was delivered early and communication was fantastic.

Great service. Good staff members. I get my car serviced there all the time.

Service staff members are always helpful, courteous and explain any issues with the vehicle. Car always ready on time and returned clean and ready to go. My cap price period is over now, but I will still have the vehicle serviced by Eastside.

I just had one of the best experiences I've ever had when it comes to buying a vehicle thanks to the service provided by Eastside Mitsubishi and by TJ Ranaweera in particular.

Being an extremely busy person I was looking for a second car for my family. I had a terrible experience with a Honda dealer who wasn't able to deliver what was promised. To be honest I wasn't considering getting into a Mitsubishi simply because (silly me) I thought it was "outside" of my budget.

For some reason I received an offer for a brand new Mitsubishi Lancer Sport who caught my attention and I decided to send an email. Within a couple of hours I received an email from TJ with all the car details. He even offered to show me the car later the same day; he took the car to my place and allowed me to do a test drive. I felt in love with that car immediately. Within a week the car was mine. Everything worked perfectly between the dealer and my Bank with an smooth and efficient exchange of information.

I didn't have to to go out of my way or organize "special" appointments everything was simply FLAWLESS. Definitely will recomend TJ and Eastside to all my friends and for sure in a couple of years will come back for an upgrade.

Thanks for the amazing service; something that is much needed in today's world of businesses.

Very happy with my dealings with the guys and girls at Eastside. Happily recommend them to anyone interested in buying a car

Made multiple attempts to book in a recall service, but they don't even have the decency to return your call. Probably not interested unless they can get some money off you!

Update 01/05: Called up to speak to Andrew as suggested by owner's comments below. No answer, and was eventually transferred to Nicole (at reception?). Asked to speak to Andrew and was told, "I'll see if they're available". Put on hold, then transferred again to a number where no one picks up. I hung up after 5 mins, and I'm not wasting any more of my time on this mob.

Went back to Chadstone Mitsubishi, who took my call and booked me in straight away. Have to wait a few weeks but that's ok.

Busy or not, all the customer is asking for is a response. Ignoring the customer doesn't solve anything. Pity as I live just down the road from Eastside, but they have lost me as a customer.

I spoke and dealt with Yury. He was kind, helpful, patient and did everything in his power to make my experience a good one. I'm from regional Victoria and had the car trucked here, mainly due to covid and avoiding Melbourne. The car I purchased is in perfect order, matched the description with no funny business. Very happy, could not have had a better experience. Thank you.

Mike was very friendly and to helpful a good experience if you want a Mitsubishi

Good place. Easy to park and nice sales for test drive for used cars.

Got the best deal in Melbourne . good customer service and really nice people to deal with .

I had a fantastic experience at Eastside Mitsubishi. I could not recommend highly enough the services of sales person Mitchell Burlew. Mitch made me feel very comfortable and spoke to me more like a friend than a customer.
He was very laid back, but polite and curtious at the same time. I felt no pressure what so ever to make a deal, but rather Mitch helped me explore all possible options with regards to purchasing a demo model or a brand new vehicle. In the end I chose a new vehicle and was also very happy with the trade in price I was given for my old car.
Sincerly Andrew

Purchase our SUV Eclipse Cross from this dealership. First 15k service was made a pleasurable experience as we had to come from Phillip Island. Loan car was ready and the service was conducted within the time frame quoted and the fixed service price was applied.
I would recommend this dealership.

Eastside Mitsubishi have provided excellent service for our Pajero and our ASX for the last 16 years. Even once the warranties expired they let us decide whether we or they will fix any of the problems they discover in their annual checks.

I bought an outlander 2 weeks ago and it s been a really enjoyable experience with this dealership.

My (previous) car was old and not running well. Due to covid all dealerships were closed. I had time to do a heap of online homework and the ASX kept coming up on the top of my list. Once restrictions eased my first visit was to Mitsubishi. The staff at Eastside Mitsubishi (specifically Rozlin & Josh) were extremely helpful & professional and now I am driving a brand new car! Have no hesitation recommending the car and the staff.

Just bought my new outlander 2020 at a great price. The service was we received from John and Roz were incredible, at no time did I feel pushed into a sale or put under any sort of pressure to buy, which is common in a dealership. Upon collection of my car, I was very pleasantly surprised to find my car adorned with a ribbon and a certificate, which were nice touches. Roz very kindly went through all the features of the car with me on handover of the car, and let me know if I needed help at any time, I could just drive by. Really great service. No buyer's remorse at all. Thanks guys!

I'm a mid-fifties professional bloke in a suit who had a good experience buying a used car there last year. Recommended them to my mid-twenties daughter last month when she was looking for a 'new' used car. Not such a good experience for her.
Sales staff and management were considerate and polite only up until the contract was signed and the money transferred into the Eastside account. Things went pear shaped very quickly after that. In the end she exercised her statutory right to withdraw from the contract within three business days, a right that was found when exploring the consumer affairs website, not one explained by the sales staff or management at Eastside.
Four stars for service to professional blokes in suits.
No stars for service to young women.

Nothing but fantastic I brought a new car over the phone WITHIN 5 MINUTES negotiated a great price on my trade in the deal was no fuss within days i picked my new car up no drama. Salesman TJ GREAT HELP couldn't have done more to get the deal done.Fantastic dealership would recommend to anyone.

The worst dealership I've been to.Trying for more than one month to get the deposit back that i made to get an Outlander. Not even responding for the emails. Really bad experience with the finance guy.Please don't make any deposit if you have any problems.Once you make the deposit they don't even bother to respond you.

Wonderful spot at night to park under the trees and pretty lights.

Very happy with my service. The car was returned to me serviced and cleaned at the time requested. I found the team at Mitsubishi very friendly and helpful. The general area was clean and well presented.

I recently brought a used Outlander from Sibo. Sibo was so lovely to deal with from my first enquiry to drive away. He made the whole process so easy and was very responsive to all my calls and messages, answering every question I had.
I also accessed finance through the dealership with Colin, who again was so lovely to deal with. Colin made the process so simple and quick and he clearly knew his stuff.
I enjoyed my interactions with both staff members and love my new car. Very happy customer! Highly recommended.

Very good communication about pickup and drop off for car services. Easy location to get to and from. Car was ready when agreed. Very happy overall

Poor communication from service department, and slow service (apparently 3 hrs is ok for a first 1500km service check - when it was booked via the Internet as 'express'. If you want continued income from existing customers this needs to be improved!

Great experience. Was looking to trade my car and found a car they had that I wanted to swap over for. Sibo (Sales Agent) was ever so helpful and assisted in getting me all the info that was required to get the deal done. He even gave me a good offer for the trade over the phone and honoured it when I got there, No if's or buts or BS. Most of it was done over SMS too. He knew I had to drive 3hrs plus to get to him and he made sure the car was detailed, new tyres, service done and threw in 12 months roadside assistance as a bonus!!!! All I had to do was drive there, do the swap pay the difference and drive back home. Would definitely recommend doing business with them as they are good at it and not like the other 3 dealerships I spoke and all i got was. "Come here and we will talk"... Well done Eastside Mitsubishi you have won me as a future customer!

I purchased a new Mitsubishi triton in 2013, the salesman was fantastic, he was not pushy at all and made me feel at ease, all the features were explained to me in detail, and it was a great price, so I also purchased a bullbar, GPS, reversing camera, fog lights and a winch, I have travelled extensively throughout Qld, NSW and Vic with this triton and it has never given me one single problem, its a fantastic vehicle 10/10

Nice experience. The staff are very correct, helpful and professional. The job was done on time no problems what so ever.

I was pleased and grateful for the service offered by TJ and the team at Eastside Mitsubishi. After visiting several Mitsubishi dealers in Melbourne, I am happy to have chosen Eastside Mitsubishi to assist me with my purchase.

Recently experienced fantastic service here when buying a second hand hybrid car. Staff were knowledgeable, responsive and no-nonsense. Was semi-expecting to be on the receiving end of heavy sales tactics but they never occurred - instead the team went out of their way to help us decide on the car (including driving it to our house for a 30 minute test drive, washing it before we picked it up and helping us to do the large amounts of paperwork required to trade in our old car). We ended up getting a great deal and the team offered to help with any questions / issues after our purchase. Will be recommending to friends and family!

I prefer to have my car serviced directly at Mitsubishi Nunawading, where I bought it. Previously, with other cars, I used private Mechanics, and was never sure of pricing, or workmanship. Now I have confidence in the
Dealership, and everything is explained to me.

Aircon was broke they try to fix the problem, two day later the Aircon doesn't work, get the earliest appointment in 12 days at 35 degrees in the shade and they have a "Lady" on the phone the assistant of manager ?? sounds for me like Monica Lewinsky 2.o under the table but from cars she has no clue - my experience, sorry

Very happy with the service received. My car is running beautifully and I appreciated their honest advice and recommendations. Happy to recommend Eastside s service team.

Really satisfied with the customer service... well served & great explanation really helped me to make a decision to buy a car... nice presentation, neat & clean showroom, great sense of humour... i would definitely recommend Eastside Mitsubishi to my friends.. Thank you Michael & Marc & department manager for everything..

Just bought a new triton black line. Great customer service from everyone. Special thanks to Calvin he showed me all the feature of the car and has a lot of knowledge.

Just had my one year service on my outlander... As always service was very professional efficient and nice to see car cleaned when I picked it up

i talked at length about"Lane departure warnings" and how this car had it .only to find when I get the vehicle home it is not fitter ,I called the sales team and said "you told me it had lane departure warnings" there reply was WELL IT DOES NOT Buyer beware

Very good service, no hassle, quick and low price.