Eastside Mitsubishi Reviews

I've been to this place to inquire about a car. The staff was really helpful. They gave me all the information I needed. Then they called me to follow up and were really helpful.

The service at Eastside Mitsubishi was absolutely appalling! Buying a car is meant to be an exciting and enjoyable experience, however unfortunately the sales staff and used car manager made the experience completely the opposite to anything enjoyable.

Alan Zaheri knew little to no knowledge about the car that I was buying and after asking five times for the date that the car was registered to with no response I decided to contact Eastside Mitsubishi directly in which I received the response of It will be stated on your contract . When I asked could you please check the contract that you have in front of you I received the response of You would have to check yourself. The contract itself had to be re written three times due to not stating the correct sale price even though I had already signed the legally binding contract. Alan along with his supervisor Brendan stated that the contact must be amended to state the correct sale price as the price was $990.00 under the original agreed amount. When I stated that I had already bought this to Alan s attention with no response and that due to signing the contact it was now legally binding, Alan did not respond to my statement whilst his supervisor just walked off. You can expect that after being amended three times the contact will still state the incorrect registration date.

Please don t even bother contacting the Manger Alex Meltser directly as he doesn t have the curtesy to return your emails or messages. On the other hand if you would like to be degraded and have your deposit receipt thrown at you across the table please feel free to request to speak to Marc their Finance Manager.

On the day of collection you can expect the exceptional service of having the car parked out ready for you in the service lane, the car will have half a tank of fuel even though your contact states full tank of fuel and you won t have a payment receipt provided to you on the day of collection, instead you will be required to demand this be emailed to you as it is the sales agents day off that you were dealing with. All in all if I could provide a zero star rating for Eastside Mitsubishi I would.

Tj was extremely helpful with buying my new triton. Good customer service, highly recommend!

Our family received great services from the staff here in Eastside Mitsubishi since our first time visiting the showroom. We bought a new outlander and from the time of test-driving it, Mitchell has been very helpful throughout the time. Highly recommended!

We had a horrible experience here. They sent a letter asking us to bring our outlander for a free safety check. The car was in excellent condition before but during the check they made an error or may be intentionally removed a part and said it will cost $3000 to replace the part. But our mechanic fixed it for $280. Never take your car for their safety checks or services.

Looked at a used car, salesman agreed to a price after checking with the sales manager. Did test drive, went in to do the deal but then they renegged on the price. Shifty business.

The best experience in buying a car. Thank you for your great service!

Just bought a new car from the team at Eastside Mitsubishi all the staff were friendly and helpful a great experience thank you all

Fabulous service. Very prompt and such friendly service personnel. Good to catch up with Mike who sold me the Pajero which has met every and even more expectations.

Rude salesman... Avoid. Went in to see the new Mitsubishi eclipse I've read a lot on. Had one there. Asked to take for test drive and the rude salesman said that they can't cause it's not registered. Ok, so I asked why can't they put trade plates on...he said that they didn't want to...so I walked out and spent my 40k elsewhere.

I bought my Mitsubishi Mirage from here solely because I found the salesperson friendly, welcoming and patient. He spoke to us about cars without any jargon. The pricing is good.

Having said that, I am not impressed by my servicing experience there. I have been taking my car there for the last 4 years for capped price servicing. But, there is always something which wasn't there the year before. On average, I have spent $600 per servicing on brake pads, tyre alignment etc.

As a first time customer to Eastside Mitsubishi - I've found everyone there to be very profession and helpful with our Pajero Sport.

Great communication, always happy, not hidden anything. Great service for a great car!

I was looked after by Jim reaper a friendly and experienced salesman

Just bought a new ASX the service and assistance was first rate. Thank you Rozlin, John and the rest of the Eastside Team.

Great team in the service dept... very professional... even in the middle of a pandemic... very clean and safe. Drop off and pick up was an ease. Don t put off your service needs get it done here. See you in 12 mths guys

Changed tyres, technicians went and fit the wheels regardless of offset, thanks for making my life unnecessarily harder guys!

Excellent service, Martin could not have been any more helpful from initial contact by phone up to delivery of my car

The service team was very cooperative when I wanted to change my work order from a major service to a minor service, midway through the job. Minus points though, for being kept on hold for over 20 minutes.

I went with my parents to pick up their new car and the service they received was top notch. Mitch the salesman was fantastic he knew his stuff, was thorough and patient. He took the time to ensure my Dad was going to driveaway feeling confident in how to use his new car. Their new Eclipse was state of the art, recommend it & choose Eastside.

In the 10 years since I have had my Challenger I have nearly always had regular services done by Eastside, except for one when in Cairns FNQ, always happy with quality of service applied to vehicle.

Great service, helpful staff, great car - thanks Eastside!

i service my car here, since i bought it from here, good atmosphere, great customer service

Worst customer service ever received in a automobile showroom.

Brought my car here to get my clutch replaced, car serviced, have my dash lights fixed (they were not turning on), boost gauge looked at as it was playing up and asked for a general check up as the cars engine was fairly noisy and i wasn't sure how much longer the brake pads were going to last.

The problems after getting it back:
1. Engine was still noisy - no one bothered to even look at it or mention why.
2. My dash lights were now lighting up.. but were on ALL THE TIME.
3. They decided the best way to fix my boost gauges (defi mind you) was to just remove them.. What??
4. No mention on how my brake pads were.
5. Clutch - Ok this was the big one that really pissed me off; when I received the car back from them I noticed it was leaking oil. They had the car for 3 weeks - they would of known it was leaking oil. I brought the car back and they admitted they snapped and broke something while putting the clutch in. The best part? They expected ME TO PAY THEM for them breaking something on my car - naturally I argued and managed to get it replaced for free, although I now had to bring the car back to them and wait ANOTHER 2 weeks to get fixed.

2 weeks later..
When i got the car back for the second time i noticed it was no longer boosting right and mentioned this when i was arguing about the thing they broke with the gear box. They told me to bring the car back to them again so i did.

After bringing the car back to them they told me they knew what the problem is and it would cost me $260 to fix. Which was strange because the car definitely didn't have this problem prior to me bringing it to them in the first place!

Another 2 weeks later..
After spending $260 and waiting 2 weeks I finally get the car back. Guess what.. STILL NOT FIXED. I called them up to tell them this and they wouldn't reimburse me on the $260 I spent that DIDN'T FIX ANYTHING.

Conclusion:
I will never be back and I truly hope this discourages anyone else taking their car there to get fixed or serviced. Absolute tards running the place and will try and cheat you out of every dollar you have. I ended up having to take my car to another mechanic who actually cared, listened and fixed the problem.

I bought a 2012 Suzuki (42,000km) from these guys at the end of last year. Within a fortnight it was towed back, and I've been having major issues with the engine ever since - the car blows HUGE plumes of white smoke. These guys have been stuffing me around the entire time, and haven't even figured out what the problem is. They refuse to give me a refund or reimburse costs associated with the hire car that I now need as it is going back for the FIFTH time in four months. Every time I go to the service centre (I'm a regular now!) there have been other frustrated customers waiting to speak to someone. Absolutely do NOT buy a car from here, and as for the service centre - take your car to a real mechanic.

Btw, Andrew (see 5 star review below) is an employee. I wouldn't be surprised if the other 5 star reviews are also fake.

Found the sales team to be very helpful and well informed. My new Triton had a lot of extra's included and when I went to pick it up, staff took me around to show me my inclusions were indeed there.

I would recommend Eastside Mitsubishi for for a no fuss and easy sale.

Well looked after by TJ and test drive went smoothly. Good service without the fuss. The Mitsubishi Outlander is great!!!

Great service! Very friendly and helpful! We recently purchased a Lancer from Shan Shankar at Eastside Mitsubishi. Highly recommended!

Michael King was great with all my questions and negotiations for a fair price of my new vehicle. He throughly explained everything about the car once purchased - I have left a very happy customer! LOVE my new car. Thanks Michael and the team at Eastside.

Waited 30 min to test a car. Then the sale person came along and started driving the car indicating it is a bit hard to get out and he would let us test drive once he think it is safe to do. And then when we were allowed to drive it was for 2 min as we were already back on whitehorse rd. Safe to say we didn't buy the car from this dealership and simply went elsewhere. Please treat people with respect. I came to buy a car but you just wasted my time.

Excellent customer service , after visiting various Mitsubishi dealerships I decided to give Eastside a try and the results were amazing.Not only did they give me a car to use while they repaired mine, I was given the option of returning it next day since I was too busy that evening. Andrew the bloke at the service department is a gem. And a free complimentary wash. Would definitely take my car back to mitsubishi nunawading.

This probably comes as a bit of an odd review. I looked at purchasing a car from Eastside Mitsubishi only to purchase a car from another Dealer. I went as far as to get a price point on a work car and had the pleasure of dealing with TJ in the New car showroom. Now whilst a deal was never struck at this particular dealer, I dealt with maybe half a dozen dealers from all over eastern suburbs. TJ was very good, he was extremely professional, polite and honest, one of the best I had encountered. He wasn't pushy, never felt uncomfortable during the process and knew his product. He was happy to give us all the time we needed and remained professional even when the sale had gone elsewhere. (Triton at the time didn't suit my needs as much as another car but was 2nd choice for my car hunt.)

I am happy with Mitsubishi Nunawading, they are very good and very friendly. I am happy what I purchased and also looking in coming years to upgrade with latest Mitsubishi 4x4 model.
Thanks guys.

Had my Triton done last week, car was wash washed inside and out and got to try the new Pajero sport for the day as a loan car. really nice team and very professional.

Great customer service, work was done quickly on the car and was really impressed with the wash it was given too! Thanks team!

Great service, quick and efficient and not expensive and the details were explained in detail.

Fantastic customer service, i brought a demo model 2019 triton from Grindon and he was a true gentlemen. He explained every aspect between the different models and how features worked to compliment each model. That made the decision of picking the right vechile for me and the right place to buy the a no brainer.
Well done Eastside Mitsubishi on an overall great experience i highly recommend buying from this dealership.
cheers

Mitsubishi has done a great job with servicing my pajero sport. On time, easy communication and confidence that the description of the service was actually carried out. Car was very clean when I picked it up.

Thanks Tony

Eastside Mitsubishi was business like & fun to deal with. They made the process simple. Yury did everything he said he would do.

Tried to book in my 105,000 service and it was as hard as getting to the moon. The online chat system is hardly effective. Ended up taking my car to another service centre. They want your business but play hard to get.

Top service ! really enjoy the purchase i did at Eastside Mitsubishi. Lovey Chinese boy help me very well. i already recommend couple of my friends and i will keep doing it. Thanks for everything!

I was denied to take test drive when I said I was looking for new car but on fleet program. The sales executive said, dont waste his time! Rude and unprofessional.

Went to look at a second hand car (few weeks back) and was in early stages but wanted to test drive the car to compare to others. Salesman picked up on it and would not even get the car out of the lot to test drive, left and went to more helpful dealers. They lost a sale based on their arrogance.

Great people everything that i asked to be done was & more.
Thank you

above customer service very polite reliable and not pushy great group of people very rare to find They do care

Friendly and very helpful staff. Nothing was too much trouble. Advised when vehicle was ready for pickup. Very happy also, to pick up a nice clean car inside and out!

Tried every cliche trick in the book even after contract signed. Car delivered and still not to contract, diabolical service.

Service to the customer ,you guys killed it 100%,upsellling obviously as a customer I understand, final experience , I will definitely trust this place

Had the timing belt & thermostat replaced at Eastside Mitsubishi. After a few days, the power steering belt got dislodged and the car had to be towed back. No compensation and no apology. The radiator overflow tube wasn t inserted into the overflow container causing the fluid to spill. The tube of the windscreen washer wasn t placed properly and was caught in the engine bay hence no water could come out when trying to operate and wash the windscreen.

Would not recommend this place to anyone
Their after service ( used cars)
can only be described as very poor at best!
Buy elsewhere if you can !!!

staff are friendly and willing to answer questions, very helpful but the used cars aren't there which is a let down

I dealt with Rozlin in new car sales,she is amazing sales person,committed, very professional and offers exceptional customer service.I highly recommend her and Eastside Mitsubishi.

I enjoyed my dealings with east side Mitsubishi and especially the professional help I received from TJ.

Fantastic service, did not feel pressured at all, knowledgable staff with fantastic and fast delivery of my brand new Lancer. Will definately return, and highly recommend to all!

Very easy to deal with. Mark ( our salesman) was very pleasant and not at all pushy. Listened to what we wanted and didn't try to upsell. Picked up our new ute yesterday and it is just as we wanted. Thanks Mark for making this a good experience. Have already recommended to another person looking for a ute.

Sales person was helpful and not too pushy, will be going back when ready to purchase new car

Wow what a horrible dealership. Never felt so unwelcomed in my life. We've done the research and just looking to make a purchase. But it felt like the sales person just couldn't be bothered with us. We ended up leaving and hearing to Mitsubishi at Knox.

Very professional, helpful and friendly service department

The only good thing about eastside mitsubishi is their hot chocolate.

Competent Salesperson who knows
the vehicle well. Inspection 'satisfacttory'.

BEFORE YOU PURCHASE A CAR FROM THIS DEALERSHIP PLEASE TAKE THIS REVIEW INTO ACCOUNT.

The customer service and delivery service that Mitsubishi provides is appalling. I recently bought a car from this dealership. The sales consultant (TJ ) and sales manager (Gavin) only cares about reaching their sales targets. TJ was very unethical with his sales strategies, he downgraded and talked ill of other branches of Mitsubishi dealerships so he could get customers to purchase from Mitsubishi Nunawading.
In terms of the sales manager Gavin, if you had a "different acknowledgement" of when the car was to be delivered his attitude could become extremely rude and deplorable and possibly even yell at you.

He demand the car to be picked up during my own work hours so that they could have the money in before the end of the month to reach sales targets. When I told him that I was not available as a full time worker, he suggested that they then could drive the new vehicle to my workplace, so they could collect the remaining fee for the car. He even came up with a solution of paying the remaining fee over the phone or through bank transfer, when we haven't even had a chance to take a look at the vehicle that we're purchasing. As a customer purchasing a new vehicle we wanted to ensure the car was in perfect condition prior to paying the remaining fee thus we turned down their suggestions.

When we said no to the options that Gavin suggested this was exactly what he stated in the call "No, I said it was to go out before Thursday (the last day of the month). If I had known that it wasn't going to go out before the end of the month then I would have never made the deal in the first place".

Additionally, there was also a fault in the new vehicle that we purchased. When we purchased the car, the car should come free of fault and in a perfect condition. However, there was a fault with the car that would have possibly become life threatening overtime if we had not realised it.

Overall, I was very disappointed with TJ and Gavin and will not go to that dealership again. I hope this is helpful and no customer will receive the same customer service as I did. Definitely do not recommend.

Wasn t allowed to test drive the new car bc I would put Kim s on it!

Great Dealership. Mark and Shane looked after me really well. Easy guys to deal with. Definitely worth buying from them.

Great customer service, friendly team and efficient. Went over everything that was done in service with me. Very pleasant to deal with and ensured my car was returned clean both inside and out - couldn t fault them

TJ and Gavin were fantastic from the get-go, giving us a great deal on the Outlander we bought. Customer service was top-notch and product knowledge is second to none. Even the follow up calls to check in after the sale we re very much appreciated.
Highly recommend visiting here
Would give 6*

Great friendly service. My first service a few weeks ago was a pleasant experience. I'm not a local and they were pro-active in servicing my car so I don't have to wait too long.

This dealership is highly recomended for their high standard of quality, assurance and reliability. Coming from the hospitality industry, I understand that part of the entire customer experience is the first point of contact, and at Eastside Mitsubishi, they have this down to a science! Highly recommended, especially for first time buyers! The dealers are knowledgeble, honest and helpful! Kudos to Eastside Mitsubishi!

Buying a new car whilst in lockdown has been a challenge, however Josh and his team made the experience a pleasure. I am super happy with my new Outlander. A big shout out to the team at Eastside Mitsubishi, Thankyou.
Regards
Teresa.

With all the covid lock downs since 2020, we finally completed the deal, and I picked up my new triton on Wendesday 3rd March. Thanks to the Eastside team for making it all possible.

Well, my experience in recently buying a lovely new Mitsubishi ASX SUV was wonderful. I went here first then looked around at many alternatives dealers and vehicles and brands, then came back here to buy. The pleasant, and sincerely helpful customer service by salesman TJ was impeccable. No pressure, just good advice. 5 stars also to Marc who arranged the finance in an equally helpful and calm manor. Congrats guys, you have changed my view of car sales people. G.

Very good service in all ways. Efficient and friendly staff. Thank you.

Very pleasant experience, Shane was very helpful and knowledgeable with the D-max.

Highly recomend TJ and Mick, they took the time, easily contactable and also kept up with after market care

Tj was great to deal with from the start. Thanks for all your help! Not all impressed by the pushy lady attempting to sell extras though. Rude and pushy. But other than that. A good car buying experience. Happy with our purchase.

Yes, definitely i will recommend the Eastside Mitsubishi to everyone. Trust me.

Robert from Parts could not have been more helpful. Couldn t recommend a more genuinely great customer service rep. Deserves a raise

Profoundly disappointing sales experience. Price was negotiated, Sibo Gao (sales person)asked me for a commitment - agreed upon subject to test drive. Originally was going to bring car to me, but manager said no, as everything was over the phone. OK. Agreed for me to visit yard on Saturday morning. Checked night before to confirm OK to view as discussed. Drove car, agreed I would buy it.
We went into the office and I was told the manager would not do the deal at the price discussed. Wasted my time, cost me the chance to buy another vehicle that I had looked at elsewhere because I was going to take my business closer to home and subsequently missed out on. Unprofessional and very short sighted as I am local and will tell my story to anyone who talks to me about this dealership. I am also in sales and would never stoop to these sorts of tactics. Neither the salesman, not the sales manager have an understanding of word of mouth. If I asked my sales people why a deal fell through and this was given as the reason, I would be furious.

Further to response from Owner. My immediate dealings were with one member of staff only. If you have a number of staff who differ, I would be interested to know who these mysterious people are are? I am not in the habit of writing negative reviews willy nilly. This really got my goat as I have 40 years experience in sales, and I have never experienced this sort of thing previously.

Recently I had trade in deal, very professional and helpful with my situation. Michael King, the sales rep is very polite in nature and thoroughly shared his advice and current market figures which made me to make my decision. Also, Marc and Chris were very nice and handy towards my loan approval. Yea...definitely recommend to everyone...5 out of5. Thank you Eastside Mitsubishi