Excellent level of customer care. I called to cancel a policy taken out in error. The gentleman I spoke with was brilliant, he sorted out everything for me like he said he would, he then gave me a call back the following week with an update.
Excellent customer care.
Further to an issue I had in which updated bank details translated into my service plan being cancelled I spoke to two lovely ladies (Georgina and Paige) who went above and beyond to get this resolved for me. They were very apologetic and, whilst I would have preferred this not to happen at all, I cannot fault them for their swift and effective management of this.
Have had an issue with Service Plan taken out through BMW UK website, which is administered by EMaC. Initially EMaC passed the buck to BMW and BMW back to EMaC. Only when the MD from BMW got involved did EMaC respond and to the credit of the agent who picked up the issue it was first class customer service. From EMaC point of view satisfied they have tried 100% and would give the agent 5 stars. Before you take out a service plan through the BMW site check what service your car needs and when the next one is due to make sure it aligns with what the system produces otherwise you will end up with bills!
Very pleased with my experience in contacting, needed to change the bill date of my service plan. I expected to wait at least 10 minutes before getting someone to answer but to my surprise I instantly got through and they helped me with my request in a matter of minutes. Very happy with the quick service and will definitely call again if I never need any help regarding my service plan
Spoke with a person who was very helpful. Insufficient choices on telephone triage to get to a representative efficiently.
Due to an imminent change of vehicle, I have had to cancel my current Servicing Plan with EMac. The agent who handled this for me - Kim - was extremely professional in explaining everything clearly and in a courteous and friendly manner. I have used EMac for servicing plans for my last two vehicles - a Volvo and a Jaguar - and was totally satisfied on both occasions.
I recently bought three years advance sevicing via Motorline for my new toyota . my origional car was written off and me second i topped up the plan. because the service times didn't suit i withdrew the money only to be charged in excess of 5%. they had the majority of MY money for 2 years and still charged me. Absolutely disgusting BEWARE BEWARE>
Tried to help me out when Trust Ford ripped me off, which is appreciated. Unfortunately Trustless Ford didn't listen.
Spoke to Kim today who was very helpful with a friendly approach
Recently took out a new service plan and spoke with Kayleigh, she was very helpful, explained everything fully and gave me options for both a National and Bespoke plan and explained the different and benefits of both.
Paying for your MOT's and Services monthly is a fantastic idea and i'm so glad I took out a service plan with EMaC, highly recommend and Kayleigh was great to deal with!
E.M.A.C - The UK's Leading Service Plan Provider
E.M.A.C is a leading service plan provider in the UK, with a live book of over 1.6 million customers and partnerships with 15 of the world's leading manufacturers. The company has been providing exceptional post-sale experiences to vehicle owners for many years, ensuring that their vehicles are always in top condition.
At E.M.A.C, we understand that owning a vehicle can be expensive and stressful. That's why we offer comprehensive service plans that cover all aspects of vehicle maintenance and repair. Our plans are designed to provide peace of mind to our customers, knowing that their vehicles are being taken care of by experts.
Our partnerships with leading manufacturers and dealerships allow us to offer tailored service plans for each brand and model. We work closely with our partners to ensure that our plans meet the specific needs of their customers.
We pride ourselves on delivering exceptional customer service at every stage of the process. Our team is dedicated to providing friendly, professional advice and support whenever it is needed. We believe in building long-term relationships with our customers based on trust and reliability.
Our services include routine maintenance such as oil changes, brake checks, tire rotations, as well as more complex repairs such as engine rebuilds or transmission replacements. We use only genuine parts from trusted suppliers to ensure the highest quality repairs possible.
In addition to our standard service plans, we also offer extended warranties for added peace of mind. Our extended warranties cover all major components including engines, transmissions, electrical systems and more.
At E.M.A.C., we understand how important it is for vehicle owners to have access to reliable support when they need it most. That's why we offer 24/7 roadside assistance across the UK so that help is never far away in case something goes wrong while driving your car or truck.
In conclusion,
E.M.A.C has established itself as one of the most trusted names in automotive services across the United Kingdom by offering comprehensive service plans tailored specifically for each brand or model they partner with while delivering exceptional customer experience at every stage.
With over 1.6 million satisfied customers under its belt along with partnerships from some big names like BMW Group Financial Services & Volkswagen Financial Services AG among others; E.M.A.C continues its journey towards becoming an industry leader by providing unparalleled value through its services which include routine maintenance checks like oil changes & brake inspections along with more complex repairs such as engine rebuilds or transmission replacements using only genuine parts from trusted suppliers.
So if you're looking for reliable automotive services backed up by excellent customer support then look no further than E.M.A.C!
emac.co.uk
