4 years ago
I am working for a northwest Tribal program that h...
I am working for a northwest Tribal program that helps youth lead positive, healthy lives. The Tribe paid for studio equipment for youth programming in August, 2015. It is now January, 2016 and there has been no contact initiated by AVL Professional in regards to what is going on with the order. Several thousands of dollars has been paid, and I have been calling since October, 2015 leaving messages for Daniel Polling (The Contact) administration, the Audio Visual Lighting department, and even a guy named Andy whom I was told when one phone call was answered in November, was the man I needed to speak with about the equipment. Of course, Andy did not answer the phone. On January 4th, someone answered from the AVL department, and said they didn't know what was going on, and that Daniel Polling will be calling me on the 5th of January. It is now the 8th, and I am calling and leaving several messages again, trying to get ahold of Daniel. This is absurd, and there is no equipment that takes 5-6 months to show up on site. This is the most frustrating transaction that I have ever witnessed. The business is still open. I know because after I spoke with someone on the 4th of January, I informed him that their Google page says they are permanently closed. He said "Our Seattle location is closed, but not this one. We'll get that fixed". Maybe in 2019?