Dymon storage Reviews

After securing a 10 x 10 unit at Dymon Storage in Whitby, I arranged for the free offering of movers to move some home items into storage prior to staging our house for sale. The move consisted of moving a number of boxes, dresser drawer, two arm chairs, two bedroom chairs, a single bed and box spring, bed frame, and a rather large and heavy entertainment unit. The movers moved things along rather quickly and without incident until it came to our large entertainment unit. They bantered over who would carry the heavy end of the unit, and after they settled on carrying positions, they damaged the bottom of the unit lifting it onto the truck. When they arrived at Dymon to unload the truck, they once again damaged the side and top frame of the unit moving it into the facility. I mentioned this in the report I had to sign following the move. A day or two later, I was asked online about the move in an email and again mentioned the damage to the unit. They did respond and immediately asked me to file a transportation report describing the incident and damages. I was asked to include pictures, which I had taken the night of the move. They didn't receive my report submitted online, even though I received an automated email stating that they received it which mentioned they would respond in 24 hours. That didn't happened. After a week and a bit I responded to Customer Service asking what was happening, to which they replied they didn't get my incident report (even though I had their automated email from my submission. They asked me to resubmit and I did. Then still no response. After another email, I was asked if they could enter the unit and take it for repair. I said it was at the back of the unit and hard to get at. I asked what other options were available. No reply yet. After another couple for phone calls and left phone messages, still no reply. I have another 10 days until I retrieve my things with no resolution in site.

I am writing to formally express my concern regarding serious security lapses I experienced at your facility located at 8901 Airport Rd., Brampton, ON L6T 5T2.

On two separate visits, the facial recognition system was not functioning. On both occasions, your staff opened the vault access door without verifying my identity or asking for identification. This is a serious breach of security and demonstrates clear negligence, especially given the nature of your business and the trust customers place in your security protocols.

I reported these incidents to the on-site manager immediately, yet no corrective action appears to have been taken.

This situation is unacceptable and requires immediate attention. I request that Dymon Group investigate these incidents, take appropriate corrective action, and provide assurance that such negligence will not occur again.

I have been a customer at Dymon storage for a few months now and I am very satisfied with their service. The staff is friendly and knowledgeable, and they always go above and beyond to help me with any questions or concerns. The facilities are clean, secure, and well-maintained. I appreciate the convenient location and the flexibility of the access hours. Overall, I highly recommend Dymon storage for anyone in need of a storage solution.

👍 I love Dymon storage! The staff is always friendly and helpful, and the facilities are top-notch. The units are clean and well-maintained, and the security is excellent. I feel confident knowing that my belongings are safe and secure. I also appreciate the convenient access hours, which allow me to easily retrieve items whenever I need them. Overall, I have had a fantastic experience with Dymon storage and would highly recommend them to anyone in need of storage services. 👍

I have been a customer at Dymon storage for several years now, and I have always been impressed with their service. The staff is friendly and responsive, and the facilities are clean and well-maintained. The security measures in place give me peace of mind knowing that my belongings are safe. The convenient location and flexible access hours make it easy for me to access my storage unit whenever I need to. I would highly recommend Dymon storage to anyone in need of storage solutions.

😊 I've been using Dymon storage for a while now, and I can confidently say that they provide excellent service. The staff is always friendly, helpful, and professional. The facilities are clean and well-maintained, and the security measures in place are top-notch. I feel safe knowing that my belongings are protected. The accessibility of my unit is convenient, and the flexible access hours are a bonus. I highly recommend Dymon storage for all your storage needs. 😊

I have been using Dymon storage for over a year now and I am extremely satisfied with their service. The staff is friendly and professional, the facilities are clean and well-maintained, and the security measures in place give me peace of mind knowing that my belongings are safe. The accessibility of my unit is also convenient, allowing me to easily access my belongings whenever I need them. Overall, Dymon storage has exceeded my expectations and I would highly recommend them to anyone in need of storage services.

I recently started using a storage unit at Dymon and so far, my experience has been great. The staff was friendly and helpful, and the facility is clean and well-maintained. The security measures in place give me confidence that my belongings are safe. The unit itself is spacious and easily accessible. I appreciate the convenience of the location and the flexibility of the access hours. Overall, I am very satisfied with Dymon storage and would recommend them to others.

👍 Dymon storage is amazing! The staff is always friendly and helpful, and they truly care about their customers. The facilities are clean and well-maintained, and the security measures in place give me peace of mind. I love the convenient location and the flexible access hours. The rates are reasonable, and the customer service is exceptional. I highly recommend Dymon storage to anyone in need of storage services. 👍

I recently rented a storage unit from Dymon and I am very happy with my experience. The staff was helpful and knowledgeable, and the process of renting the unit was quick and easy. The unit itself was clean and well-lit, and the security measures in place made me feel confident that my belongings were safe. I also appreciate the flexible access hours, as it allows me to access my items when it's convenient for me. I would definitely recommend Dymon to others in need of storage solutions.