Dwayne Lane's Dodge Ram Chrysler Jeep Reviews

The good: Sales manager and salesman were friendly. Very accommodating with test drives - three of them. While several typical sales comments were made, there was no extreme sales pressure.

The bad: While we'd not planned on buying that day, they happened to have a vehicle configured exactly as we wanted. When we decided to sit down and negotiate, all the old, tiring and cheap tricks came out. It started with massive collection of personal data, before even discussing price - which should have been the first warning sign. But then, the dreaded four square made an appearance on the salesman's desk. If you're not familiar with this technique, Google it. And, when presented with it - just get up and walk out, as you're NOT going to get a deal. It's purposely designed to frustrate and confuse you, and is a clear sign the dealer is not negotiating in good faith.

I'd done a lot of research on pricing, and knew what the vehicle sold for elsewhere. Our initial offer was equal to the best price I'd seen negotiated in the last month, so it was admittedly at the lower end. We'd have come up a bit given the vehicle was on the lot and exactly what we wanted.

Instead, we were told our offer was below cost (wrong), that the vehicle was in short supply (wrong again, close to a hundred of them within 150 miles), and when it became clear we wouldn't partake in the four square nonsense - we were offered $500 off MSRP. An absolute joke of an offer for this particular vehicle, and a waste of all of our time.

We've since factory ordered the vehicle from another dealer, for thousands less with minimal negotiation. And, no four square.

Great place to see inventory and test drive, but when it's show time - don't count on a deal, and expect the same old car sales tricks.

I reached out to a salesman about purchasing a Jeep they have in transit. He offered me a price when I was there in person. Pretty standard negotiation I told him where I was at on it. He told me he'd take it to his boss and get back to me.

Then he started a text conversation with me stating that he couldn't get his boss to go any lower than the offer he gave me, but he "would work on it some more and get back to me". The next day I came up on my offer and not only did we not meet in the middle on price, he came back to me and said that the original offer to me was no longer valid and that "It's like when you go to Best Buy and buy a TV. If you don't buy it during the sale it's going to go up in price". There was no "sale", I was offered a price and a promise that he was going to try and bring it down closer to where I was at. Instead I got shady back lot tactics and an increase on the price I was given.

If I wanted this kind of car buying experience I would have gone to a used car lot. I expected more out of a large reputable dealership.

I always take my Jeep Cherokee Limited to Dwayne Lanes for service or oil changes. I bought my car from them. I trust the service team and the mechanics. They take excellent care of me and my vehicle. Top notch business.

We stopped by to test drive the Jeep. The only one available was hard to get to, but Scott was nice enough to pull it out for us. We loved, and they were able to get it for us the next day. Thank you to Scott and team, great sales experience1

My dad wanted to purchase a used minivan and left with an even better vehicle! Lucas Millar was so amazingly helpful. He made sure all of our needs were met and that my dad was satisfied he made sure our budget was right. So helpful, so kind, and the process was made so easy. We recommend!

We recently had our Jeep Liberty (originally purchased From Dwayne Lane's) serviced. Megan handled the scheduling and kept us well informed. Ken B. did all of the service meticulously. Additionally, he made recommendations for possible concerns that we may have in the future. We are, as always, highly satisfied with the quality of service that we have received.

Recently went with my friend to this dealership to look at a hellcat, we were immediately greeted by Naomi who happily took us on a test drive. Naomi and everyone else at the dealership all seemed to be straight shooters, gave us complimentary coffees, and helped my friend figure out the best way to make a deal happen. They offered an extremely fair price on his trade in right with no haggling. Ultimately our trip lead to a fantastic deal and us leaving in a brand new hellcat!

Went to get a tune up and thank goodness they found this and alerted me. Darn rodent was making a home in my Chrysler! The joy of living by wetlands... I am so happy they found it before it did anymore damage to my new car. Megan was wonderful explaining everything and showing me the damage done by these rodents.

Overall very happy with my experience factory ordering a 2021 Dodge Durango RT with the Tow & Go Package from these guys. Paul Labance and Preston were very fair during price negotiation and they both did a great job keeping me updated on the build status. On pickup day Paul was also able to find me an additional $1,000 incentive that my wife qualified for. Paul also honored the original Dodge factory incentives from March when I placed the order as they were higher than the current incentives at the time of delivery in May. The "other" dealerships I spoke with during the hunt would not honor incentives like Dwayne Lanes did and that was a big reason as to why I chose them. Luke in Finance was also very friendly and told some great stories about the dealership. These guys came highly recommended from a family member who works in the car sales industry and they lived up to their reputation. I'm new to the Dodge family and hope this experience continues to be a positive one into the future. Thanks Dwayne Lanes.

My wife and I were looking for a 2015 Chrysler 300s in a particular color. I found one online at Dewayne Lanes in Everett. I spoke with Eric Gomez. I explained that we lived on the opposite side of the state, 3.5 hour drive. Eric went the extra distance to take detailed pictures and answer all of our concerns before we made the trip over. We arrived and he had the car ready for our inspection and test drive. Eric was great to work with and highly recommended if you want someone to work with who will treat you fairly and explain the details. Thank you again Eric and Dewayne Lanes Chrysler of Everett.