This facility should have been shut down a long time ago.. the air quality downstairs was unbreathable.. there was an outbreak of samonella a few years obviosly from the unkempt kitchen.. Covid so out of control.. over 100 residents and staff died.. HEARTBREAKING!!! I would not put a living Plant in that disgraceful filthy place.
My father was admitted after the hospital here and spent nearly a month and a half. I do have to say that given the COVID times they have cooperated very professionally and well. I am impressed with the services and the patience that they have had with my father. I do want to say that working in a health care facility is not as easy as most people think and therefore we all need to be mindful with the work that they do. As someone who works in healthcare I understand the stress that undergoes taking care of patients. Dry Harbor social workers as well as the nurses did a good job and I would like to thank them for everything. My father is not an easy person to take care of and given everything he went through he himself was impressed with the service.
I was here for 6 weeks for rehab. Most of the nurses and aides were kind and did their jobs well, except no one took over to help you if your aide was on her break. However I was told by other nurses that this is the norm. I was informed late in the 1st week of Oct that the insurance company decided that I could receive "custodial care" at home and I was to be sent home on Friday. When I told the social worker to look into this for me she was rude and unprofessional. I called my insurance company three times over a two week period and was told that no physical therapy notes were sent to them for the 1st week of Oct and also they had given me until Monday to leave . I was "allowed" to stay until Saturday only to be sent home with no equipment of my own, only items borrowed from Dry Harbor. I was not ambulatory , could not get inside my bathroom and had no commode until Wed. So I was home alone, changing my own diapers! No one should be treated this way.
If I could give "Zero stars", I would. If you prefer skilled services for your loved one to be totally inept, then definitely send them here. Not only did my father in law come out in much much worse condition after a three month rehab visit, his entire stay there was a complete nightmare. Staff and doctors who didn't respond to messages and voicemails, no one telling us that rehab services were unavailable due to COVID (but fully booking Medicare for his stay), and just dropping him off on the door step when he returned home was unfathomable. It was like a scene out of a bad movie. My FIL shared with us that nurses restricted his water intake because they didn't want to change him often and he'd often get breakfasts that were carb-loaded (totally inappropriate for someone who has metastatic bone cancer). Cherry on top? They sent home the wrong release discharge papers and gave us someone else's with their personal identification information. The only person who returned our calls said they couldn't find his papers so we're out of luck. My family and I are absolutely horrified at the condition my FIL returned home to us in. It's extremely tragic and infuriating.
I was very unhappy with the results when we brought our mom home. We were told that she was eating very good. Other people there told us that she's not eating. Very conflicting results. We were also told that she was was walking 75 steps with close to no assistance. When we brought home, she couldn't take 2 steps.
Terrific experience. Staff are caring and communicate well.
Do not send your loved ones here. I cannot emphasize that enough. Their policy here is that to visit you must contact the specific floor s social worker and schedule a visit. I have been trying to contact the floor s social worker, Eliana Lewis for days now to schedule a visit to my father. She has not picked up with over 20 attempts. I have the call logs as proof. Any supervisor who has picked up their phone has transferred me to another supervisor who has transferred me to another. It is an endless circle where everyone here takes zero responsibility and do not care an inkling for their patients. I have spent hours on the phone being given the runaround. I am beyond frustrated and have no one else to turn to. Each floor is grossly understaffed with nurses to no fault of their own. All I ask is to be able to see my father for 30 minutes and to bring him up food, because the food here is horrid. We are both fully vaccinated and it is absent of any logic the way things are ran here.
I could not recommend them more highly. Excellent service. They really care! My dad wasn't well and they got him back on his feet while making him feel like a priority. He didn't want to go home!
My dad was at rehab for about two months . He really got depressed there he was not eating he lost like 60 pounds. The nurses there didn't even try feeding him . Some were nice and did sometimes . The only showered my dad only one time since he was there . He got very sick . They dint even notice that he wS very disoriented. I notice when I called and told them they need to take him to the hospital. Thank God for me . He had sespti6and was very ill .he been in the hospital for a week and half kniw . They never cut his nails at dry harbor his nails were so dirty and long .I really don't like this place he will never go back there again .also o forgot to say his TV control never worked and his phone was not working for awhile week .
I would like to advise anyone to reconsider bringing a loved one to this facility. I would rather channel my energy into a workout at the gym, than having to call these people for a simple update.
They will happily give you the run around. Their laziness and professional ineptitude to assist were apparent from the beginning.
Every single faculty member from the lowest of the chain to the top, just simply didn't care and its upsetting.
Luckily for them, things worked out for me and my family from this fiasco.
However, for potential clients that may be interested in bringing a loved one to a rehabilitation center/nursing home, just take your time and really think about which choice is best.
dryharbor.com
