Dragon Hotel, Swansea Review

Really great stay at the hotel. I'm only giving it a 3 because the breakfast was cold and they didn't have toiletries available in the room in case you forgot your toothbrush. Also the bed felt like it had a very big dip in the middle which was a little awkward to sleep in. Location was good and near to the centre.

Nice hotel right in the centre. Friendly staff, good value for money.

Really impressed. Perfect location, clean and modern rooms, lovely staff and great value. Overall, the hotel did a great job of accommodating a big group of us and we will be back!

A certain Mary of the staff was really friendly and made me feel welcome. In general it seems like a good hotel. Please do note that parking is not free and you would need to pay upon leaving.

Breakfast was not great and the single beds are a bit naff

Went there for a Christmas do, food was OK and the service was pretty good. Didn't pay so can't really grumble!

Amazing hotel, staff were all friendly and lovely, I can't fault it in anyway will definitely be returning.

Great place to stop over in Swansea, lovely people, food and room.

Had a really good experience. Yes decor is a bit like a red room but the staff were really nice, comfy and spacious rooms. Actually had a fridge in the room, which is a god send if you have toddler or younger.

Parking was great we got a space fine and the spaces were generous.

Been there for Afternoon Tea with Mum. Very kind and professional service but food itself was poor quality. Interior needs refurb coz it's really old-fashioned

Excellent hotel. Clean, modern rooms with full air conditioning and good free wifi. Prime location and faultless service.

Right in the center of Swansea near the railway station

Good hotel, been here lots for various events. Always a friendly face

Went to engagement party food was lovely great night

The room was nice and spacious and the shower was powerful the only thing was the air con was noisy. Breakfast was ok self service. Great position near shops and places to eat and a short walk to bus and train stations.

Had our Xmas due there, the food meat was kept warm for ages, that the corners dried in and bend upwards and the vegetables undercooked that they still had a crunch to them.
The vine glasses where dirty and the staff only partially trained. One dropped the cutlery starter of 4 people on the cutlery for the rest of the meal, tried to stab the guy sitting next to me when picking the dirty once up, but didn't replace the once where they droped on.
Music was that loud, that no conversation was possible and after 3 hours the ears started hurting. The same songs on repeat. Had most of them 4 times in 3hours.

Very friendly staff. Hotel is in the city centre. Quite noisy on a Saturday night due to location of Bars around it but that s no fault of the hotel.

There was no heating and we were provided with a small fan

Wonderful place excellent service with friendly staff

Very disappointing, very dated, we had a disabled room 718 (not requested)on the 7th floor! Room not very clean, didnt make a coffee as cups and teas maid was covered in tea and coffee stains from previous occupants.
Staff friendly but wouldn't go back as we were very disappointed.

Had a nice time at the Dragon Hotel, reception staff were great, the food was delicious but was slow in coming. Room was perfect.

Very nice place to stay at The Dragon Hotel with polite and helpful staff, value for money and the hotel was in a good location as it was right near the Swansea city Centre. The service was nice and friendly.

Had an enjoyable pork belly dinner in the early evening recently. The Dragon Brasserie has a relaxed feel and the staff were helpful and friendly. It was not too expensive and I'd definitely go back.

Whilst the location is perfect for central Swansea I was disappointed with the standard of the room which was tired and in need of refurbishment. The staff were friendly and helpful.

Dated and needs updating. Parking is expensive and you pay but may not get a space. Wi-Fi is good and a large Tv. Spa changing rooms are really bad lockers broken doors hanging of and very dirty . Pool is good . It is a shame it could be a great hotel but needs money spent on it . The best thing are the staff.

We went to The Dragon with a Groupon voucher. We were offered a small selection on its special set menu, but also had the chance to upgrade for a small price. I chose not to and had the garlic mushrooms to start, sea bass for the main and Eton mess for dessert. All were very good. Well cooked and well seasoned. Our waiter Valentin was also very good - pleasant, helpful and attentive. This made up for the slightly slow service, as he was by himself most of the night and the kitchen appears to be a long distance from the Brasserie. The place itself was pleasant, but looks a bit tired and worn around the edges. We enjoyed the visit though.

Very equipped place with gym, swimming pool and spa.
The places are beautiful and welcoming.
The breakfast lunch and dinner are not included in the price.
The pool is heated, the fitness area is equipped with many tools in machines.

Extremely lovely, friendly and helpful staff. We were late for breakfast but they still catered for us. This was a lifesaver with 2 children in tow! Room was tidy and clean. I'm giving it 1 less star because of the horrible smell of gutter at the lobby and main bar. The stench remained there in the morning , thankfully we didn't have to stay another night. The cap of data meant we didn't have internet for mist of the stay, but we didn't stay long enough to care. Very close to train station and city centre.

Very easy to find, safe parking, friendly staff, nice rooms, great food. I m in Swansea often, and The Dragon Hotel is my 1st choice... A+

Pretty cozy . Small rooms. Bathtub in the bathroom . Open closet . No safe box in the room . Iron available . Hairdryer . TV . And wifi .

Food very poor booked this on buy a gift for a treat for my daughter that's had a bad few month's we had to eat in hotel bar not restaurant left our food thought breakfast be better but no no one at breakfast 8 o clock just sat waited finally served both our food cold just left it all went home gutted as it meant for a treat for my daughter ended nightmare ate in Wetherspoons cracking breakfast x

A warning to people wishing to stay at this hotel . I booked in on the 3ist of July , I registered my car with the receptionist filling in the booking form and paid the parking charge . The receptionist then directed me to the parking area More

Stayed here one night for business and had a mixed bag really. I wouldn't stay here again personally although it wasn't horrendous.

To start with the positive; the room was a good size, the tv in the room was a good size and all functions working, the shower was good and hot with a nice water pressure. The gym and pool are adequate and the sauna was good as well. Dinner was fine, I ordered a burger and garlic bread with bread and butter pudding for dessert. The burger was a good size, as was the pudding and tasted good too. The towels in the room were REALLY soft and fluffy. The aircon was working well.

The negatives; the bed (the star of the show when you are staying for one night in a hotel) was uncomfortable as it was two singles pushed together meaning I kept rolling in to the dip in the middle. One of my pillows was as thin and hard as a piece of card! The wibdows, despite being double glazed let in an awful lot of sound from the traffic. Some secondary glazing would help. So it was a poor night sleep. Breakfast in the morning has awful. I had eggs Benedict, the poached eggs were under cooked so went runny on the plate, there was WAY too much hollandaise sauce (tasted like packet stuff) which then, when mixed with egg, made the plate very wet and my muffin wasn't toasted so then that went soggy... I didn't eat it. I thought I would have a yoghurt instead but it wasn't a good brand and it tasted sooo sugary, it was like eating syrup.

My son and I were so exited to stay in this hotel with spa, pool and gym, I was having restbite from my special needs son and my son was in a boxing championship the following weekend so this was the perfect hotel for both of us.

The hotel was good food good, but there was all types of untoward things going on up stairs young and older people just turning up and being let in and dealings going on outside the hotel late at night was a shame nice place

Hotel in the heart of the city which is great, however booked via the hotels own website and when checking in, my room was not allocated on the system meaning waiting around for 45 minutes whilst staff was trying to work out what went wrong More

Lovely hotel,lovely staff. Will definitely be staying at the Dragon Hotel in the future.

I didn't know what to expect when I first entered the car park, it was just a bit tight and small. But once in the hotel wow really pleasantly surprised by everything. And the staff couldn't be more helpful. Because we had to leave early the next morning and missed breakfast, they prepared lunch boxes to take away for everyone in my party. The rooms are spacious and clean and warm. A real gem. Thank you

Aging hotel, no safe in rooms. Broken window handles so window stays open.

Excellent all aspects. First class staff, set the bar for customer service. Nice rooms, good gym and swimming pool. Recommend to anyone . Well done to all

Really good hotel in a central location with some parking. The room I stayed in was nice and clean and staff were friendly. Only a short walk from the city centre.

Very pleasant and polite, food was lovely but needs a dedicated children's menu

Friendly staff, good food. The wifi speeds are good if you get a room near the lifts. The parking is a tad expensive and the parking lot is chaos.

Pretty average hotel for the price. Prefer Morgan's hotel just down the road

Very good price considering the location and room quality.

Disappointing afternoon tea for 4 people. Booked through Groupon for friends 70th birthday. I am coeliac so Dragon was informed beforehand. When cakes arrived a lovely platter for 3 friends, but mine was just a small plate with 4 triangle sandwiches, plus 1 scone (which I couldn't get a knife through) and 4 very small triangle shortcake biscuits, but no other choice. Friend informed staff about hard scone and was given another one. No apology about selection of GF. cakes. Also was not informed that a glass of Prosecco was part of the tea until we had finished and had ordered another drink. Poor service Dragon , sorry won't be recommending GF afternoon teas to other GF friends .

I was doing an event there with my photobooth, nice venue,pleasant staff, the only thing for me,and not speaking as a guest,was the lifts are very small.

It sounded like there was a mouse under the floorboards between my room and the room above. A regular sound of scratching and scurrying. Poor sound insulation, could hear people in the rooms around.

Double booked rooms, bathroom showers didnt Work properly on the 7th Floor. Nice clean hotel with good beds and good food

Not good services at all, especially reception services not help at all and not professional. I will not recommend at all.

The room was in desperate need of a refurb and not very clean. The chair in the room was covered in stains and there was no hot water. The staff on the front desk were not exactly rude but we're far from friendly. The staff at the bar were very nice and the food from the restaurant was good.

Very nice hotel with very nice staff. Great for functions and short stays. On site parking round the back. Lovely food too

Staff very polite and helpful, situated in middle of Swansea and not far from some restraunts, grabbed drinks in bar which was clean and tidy. Hotel has car park plus ncp car park close as well.

Excellent Sunday lunch at the bistro downstairs,the waitress that served us was polite and very well turned out,Will definitely visit again.

Not to be recommended. Staff friendly, good location, however, no hot water, no pressure in the bathroom, no apology. Not sure where the pictures on the website were taken, but it wasn't in my room!