Dragon Hotel, Swansea Reviews

The dragon is a lovely hotel the staff are so friendly the food is lovely and i come back here again

Rooms clean, super breakfast. Parking facility terrible.

Very friendly staff, nice room, good food, but took ages for food to be served.

Very disappointed there was no soda water available at the bar.

Booked and paid for a twin room in October 2016 for June 2017. Arrived to dirty bathroom, double bed (as did other guests who booked twin rooms), curtains torn and broken hooks leaving them hanging, cigarette burn on windowsill but the smell of the room was by far the worst point! Positively awful like rotten food. Sleepless night as no other rooms available. Central position, nice reception staff but would not book again.

This is my favourite venue for a Sunday carvery meal. The food is always great, and the welcome friendly. It always feels like a special occasion. Highly recommended.

Excellent customer service. clean and tidy room. Very quiet with all amenities within walking distance.

Room was ok but quite small. Breakfast finishes at 9:30 which was a bit early for me.

At a organised function, the food was so under cooked, loads of people left their food.

Nice clean room and bed to suit ... A bit of outside noise at 5am

Hotel was good with a nice little pool and spa facilities, parking was limited

Love this hotel bar. Good prosecco, comfortable and welcoming.

Lots of space for parking which is free if you register ur number plare, spacious reception area. The receptionist was not very friendly which took me a back a little! The conference space was good n drinks provided were satisfactory.

Rooms looking in need of smartening up but the staff and service remain excellent.
Breakfast is good but no longer a buffet option.

Lovely hotel great location only downside the seagulls outside window very noisy.

Fresh look from out side and good food hear, rooms very large and everything you need. Rooms slightly dated would benefit from freshing up. Generally all good and good location. Biggest problem I came across was parking was very limited. But there was 24hr parking not too far away.

Room was basic, service was good. Bar services could have been better. Room comfort was ok minus the bed being two twins put together, wasn't that comfortable.

Beautiful rooms central location and lovely staff. Lovely breakfast

Enjoyed Swansea but dragon hotel staff wasn't very welcoming and even dealt with us whilst having a telephone conversation.

Terrible continental breakfast, grab and go from reception. Toilet did not work in our room, despite reporting it. Shower horrific, peeling paint all over ceiling. Not good at all.

The Dragon is located right in the middle of Swansea and is ideal for those visiting the city for shopping or leisure. The rooms are well appointed if a little dated - but in a welcoming way as opposed to the plastic & carbon copied rooms of chain hotels.

There is severely limited parking, which I've been lucky with each time I stayed (sorry man in BMW who was beaten to the last space) but there are NCP car parks close by.

The restaurant is welcoming, breakfast is good and coffee superb. The staff seem slightly confused by the idea of room service, but I put that down to the welsh being more social than most!

One of the better hotels I've stayed in - and I stay in a lot. The highlight has to be the smiley reception team, to whom everything seems to be 'fablus'.

Beautiful room clean and reasonable priced,facilities pool and sauna free to use extra costs for massgage or other treatment's, Situated at the centre of the city with plenty of other amenities around. Very pleasant staff.

Within city centre, offering restaurant, bar and swimming pool. Not the cheapest place.

Expected more not a very comfortable stay and food not very good

Gorgeous view of the city. Lovely hotel and polite staff

We are never coming back this was the worst hotel I have been too, there were BED BUGS which bit me and the overall hygiene was below average, the night staff at the reception is very disorganized and unhelpful its a total waste of money please do not book this hotel and you can thank me later. NEVER AGAIN TOTAL DISGRACE

The 4 star Dragon Hotel. What a major let down. When we booked this stay we were hoping for a comfortable little get away in the city of Swansea. Unfortunately, this didn't happen. Instead we were greeted by a dirty room, that was missing promised features.

A summary of my complaints:
Someone else's toe nail clippings littered the floor around the bed. (photo attached)
There was no hair dryer, no spare pillows, and no telephone. All of which are promised on the website.
The bathrooms extractor fan did not work.
The bathroom mirror had lights and a heated surface, these were broken.
There was a large volume of Mold and damp growing on the window and in the window frame.
The TV remote did not work.
The bed was extremely uncomfortable.
The room had no sound insulation. You could hear every thing in the building. I'll leave you to imagine the things you hear from other guests when they think they aren't heard.
The free hot breakfast was not hot or barely a breakfast. See photo attached. Go to maccies instead.
The shower had 2 settings off or melt your face. You decide.
The complimentary toiletries were nice, however we got 4 shampoos and nothing else. Could have done with some body wash.
Staff were not friendly but with so many complaints maybe that's expected.
We were over charged 10 pound for the room. This was offered back as a refund when we left.

A summary of the things I liked:
Huge TV in room.
Lots of coffee, tea and sugars in the room at arrival.
Great views from the moldy window.


I'm sure others will have had a better experience than us. However, I cannot see past my experience and will not be staying here again.

Reception staff were great, breakfast crew less helpful. Biggest issue was the EV charging points. The hotel had ICE'd both their EV chargers with fossils! These spaces need to be coned off and selfish guests should be fined for misuse. Once a guest has parked up you wont get them out! Lets down hotel and the promoted convenience to EV drivers that secures bookings.

Might look a bit dated from the outside, but there is nothing to complain about inside, rooms have everything you need, the staff are helpful and friendly and there is even a complimentary gym and swimming pool.

My TV screen was broken but was told nothing could be done. nice staff though.

Lovely spaces and opulent hotel with great conference facilities. The toilets could have been better but hey ho

Centrally based..good bar..friendly staff..but only one pillow..and the internet was intermittant..but they serve a nice breakfast with views onto the shopping areas.

Being welcomed by the reception team on my arrival was the best service I have received in a long time while visiting a hotel. The hotel its self is well designed and the appearance all-round including the room is very well made

The worst night's sleep I've ever had in a hotel. The window had gaps that let in a draft and noise. I'd never go back.

Friendly staff and not too far from the centre of town, plus it has a gym, pool and sauna. This is go to hotel I when visiting Swansea.

Decent location, helpful receptionist, nice conference rooms, very small elevator only 3 person maximum.

Food and service was good but didn't have all the things on the menu

Great stay, enjoyed the pool, lovely staff and great location.

Fairly disappointing stay at The Dragon Hotel. Definitely not the 4 star advertised. Well situated and staff is faultless but this is a run down budget hotel. Rooms lack maintenance and proper cleaning. Would not go back or recommend. Entrance was litter strewn, mould in shower, stained carpet and bed headboard, dusty furniture, to name a a few.

Attended murder mystery event at venue. Great atmosphere and fun event. Would recommend

Amazing and very clean loving room me and my boyfriend found it really lush here and would highy recommend people to stay here!!!
Bed are really comfortable

Had a gifted Tea for Two. Absolutely gorgeous. Freshly made finger sandwiches, cakes, scones with jam n cream, Welsh tea cakes, strawberries.,tea, coffee, and Prosecco. Lovely waitress. Can't fault it. Would love to go back

The staff are great,very helpful and friendly, rooms clean and pleasant, very good deals at this time of year, would recommend strongly.

Had a lovely time having afternoon tea with my friend for her birthday.
The sevice was first class and the food beautiful.
We shall hopefully return.

Great hotel with accommodating staff. The walls are a bit thin though.

Chef was really nice he gets 5* - Good food. The room was ok 3*. The reception guy was also pretty cool - told me about local attractions 4*. Overall 4* Thanks

Lovely hotel and staff were very helpful. However, the food isn't really that great.

The sat nav given does not take into account the new one way system so we found the hotel but to get to the car park was a bit confusing other than that We had a comfortable night. There is a charge for their car park and breakfast is a grab and go. I couldn't say what that was like because we left early. The hotel is well placed for the shops.

Comfortable hotel conveniently situated in the city centre.

Nice staff, nice large rooms and excellent food service

Had a great time at the dragon hotel with the baby shower, staff friendly service very good.

Room was freezing when I arrived and took me an hour to figure out how to turn the air conditioning on. The small wooden floored area outside the bathroom was sticky. Found out the next morning that it was due to glue from a protective covering used when new air conditioning was installed. And the corridor light wasn't working, so it was hard to find the slot for the key card. Apart from these minor problems, the room was very clean and adequate for one night. The staff were pleasant but didn't seem bothered about the floor issue and only apologised for the light situation. I can highly recommend the bar and brasserie on the ground floor.

Great hotel. Lovely rooms, excellent food and free Wi-fi

Pleasant Hotel in the center of Swansea. Accessible 5 minutes from the train station with GWR trains to London.
Small coffee tea kit in the room.
Bathroom products without specific brand.
View from the bedroom to the back rather clear.
View from the breakfast room on the first floor rather pleasant.

Please note that there is a 4G smartphone in the room that we can take with us, which Dati tourist guide, GPS with Google Maps, and which can also be used to make free calls. It's interesting, I didn't know.

No VOD television, too bad!

So overall, good experience.

Clean room nice location. It has restaurants downstairs, swimming pool and massage. Nothing special but one of the best hotel in the city.

Nice hotel with polite and freindly staff, if you stay make sure you have breakfast!!

Excellent staff, Very helpful. Room very nice. Breakfast room very warm though