Dr.Yañez. Centro Medico Teknon. Reviews

Medical center and hospital
The best of Barcelona
Quick, comfortable emergency service attended by excellent professionals

I was there for an operation that I did on my wrist, and really everything was perfect, the day hospital and the perfect facilities.

This review is based on my visit in September 2019. I had a very good experience. The German nurse and Dr Lucia Hernandez who helped me where very kind and supportive. The communication with the nurse was very peasant and also with the after care was great!! Also at the reception I didn't have to wait to long before getting helped. I didn't give it 5 stars because it's a bit difficult to get in touch with Teknon when trying to make a telephone appointments. The choice of English is not offered but when you asked to speak to English they are happy to transfers you...but I think it would be good to have that available so you don't feel like you are a bother because sometimes you can be kept on the line for a while and transferred to at least 4 people before having an English speaker. However if this is all I can "complain about" then not too bad....overall was satisfied with my experience in the hospital!

I have my partner since Friday who went into the emergency room and was hospitalized for prostatitis, the plant is told that he also has pneumonia that was not detected in the emergency room, when it was because of the chest pain he had, the doctor passed yesterday He repeated an X-ray and we are still waiting for him to come and tell us what it is, when he coughs, coughs bloody sputum, we have commented and nothing, the nurses spend very little, two hours of waiting for example to come to take the way to shower , you go to control to ask something and there is never anyone. And today I do not know when the doctor will pass, if it happens to give us an explanation. The truth is that we are disappointed.
I honestly would not recommend this hospital

A hospital that had worked so well ... Now a DISASTER! Everything is slow, terrible telephone service, it is impossible to call to manage anything! Waiting hours for everything ...

In office 130 of orthopedics despite having an hour, all patients with more than an hour average wait. How awful!

More than half an hour to make an appointment, I'm talking to half the Hospital and they keep bouncing the call, "I do not know where that doctor is," is the justification for the useless of the switchboard service ..... The truth is that many names , ....

Faced with complex vascular issues, it is a number 1, its Heart Institute.
They are excellence and reference

Improve the cafeteria in everything and the minimum festive services are its only drawbacks.

We went for an intervention and the truth is very bad, sorry the wait for a 3 year old, from 9 in the morning without eating and we had time at 15:30 and it is 5:00 pm and they do not call us, a disaster . For another time better another site.

Scared by blood loss I asked for urology. They gave me time for 20 days afterwards, according to the person who took care of me, because the urologists in the afternoon are very busy and only one urologist in the morning. I canceled projects and jobs so I could be on the day and time they told me.

After waiting all that time worried, a day and a half before the appointment they call me to cancel it. According to the person who treated me, the urologists had that day in a congress or training, I was not clear, and they gave me a new time for two weeks later (-if they did not cancel it again, of course-)

Lied to lie, I would have preferred to lie to me and tell me that the urologist was sick, to lie to me and say they only know that their urologists have training or congress 36 hours in advance, which is hard to believe, which also shows their incompetence.

Generally, the doctors are excellent, but the part of diagnostic services is low in terms of the time of care. A blood test takes almost 2 hours. They never keep scheduled times for diagnostic tests. It's a complete mess!

Although medical teams have a good level, nursing is a real shame. It is difficult to understand, since being doctors such good professionals, they can leave their patients in the hands of so much incompetence.

Much commotion in the corridors of external consultations. In this sense, Dexeus is better for having more closed queries.

I went to teknon column specialists privately, waiting for a more professional solution or answer to the problem and they gave me no solution or desire to solve it, 5 minutes I paid an exaggerated amount and ready. Luckily I could solve it in another place that I wanted more.

Very fast attention, I went to the emergency reception at 2:00 p.m. on August 14 and the same day at 7 p.m. Very professional and attentive. I totally recommend it. It is not the first time I have been opted in this Medical Center.

I have been trying to speak to the trauma consultation for 3 days, I had to make more than 40 calls. They have to see the tests that they did to me, to be able to perform a treatment. It is impossible and desperate to contact for an appointment.

Excellent medical care and solutions! Fabulous treatment to the patient.

The Teknon clinic has made visits, tests, false reports, with the neurologist Dr Russi not a specialist in children without the consent or knowledge of the father stating absurd as a video of a test made in the Teknon shows that the child does not want to leave home ? DO YOU RECEIVE SIGNS FROM BEYOND? And affirming that a recording can harm him generating irreparable damage and that my son gets worse just by seeing the father for 30 minutes, benefiting the mother who is the one who has hired them.

Because you can not put less stars .... 2 hours and a half in emergencies and have not yet attended ... for that I pay a mutual? ...
The funniest thing is the answer to the negative comments ... what they would have to do is correct and solve the problems they have ... or maybe they do not do it and thus they make sure that people do not come back and they decrease the time of wait in URGENCiAS ... what great ....
Thank you very much, but I will not return from the emergency room to this clinic.

Great hospital with many specialties and great medical professionals.
It is fully adapted for the disabled.
If you walk there is a steep hill until you reach the center, if you go on a motorcycle you do not know where to leave it because it is full, the price of the drinks in the bar are excessively expensive and there are few chairs to sit at the entrance.
But at the medical level it is very good.
The building is very pretty.

This opinion is in reference only to the emergency service.
I hope it is the first and last time I have to go to the emergency room of this hospital, since the experience has been very bad.
I understand that there may be a delay, I understand that there may be few staff, what I do not explain is how to pay for private medical insurance that costs a monthly money which many of us have to make an effort to pay for it, offer such poor and slow attention.
I say bad for the doctor who treated us specifically ... And I say slow because the delay since we entered until we left the hospital was about 4 hours.
For that I pay a medical insurance? In the social security would have gone faster because it was an emergency that only required a small puncture.

Lametable telephone service, very unfriendly, 2 days ago I am trying to arrange a visit and I have made at least 25 calls and I still have not got it. I tried to make an appointment by internet and they called me, they left me 12 minutes waiting until I hung up. If I had to value the quality of service it would be less than zero. They are over with my patience and I still have no time to visit.

Try to call for the first time and do not take the phone as it can be so bad the attention of this clinic ??? Really disappointing

The painful emergencies, apart from the long waits for attention leaves much to be desired, Sanitas should supervise the centers of his medical staff

We went to the emergency room on Sunday night, July 9, and they told us that due to lack of staff there was no service and triage and that we had a 3-hour wait. I find it regrettable that it takes as long or less to visit you on social security as paying mutual. He believed that teknon had more prestige and seriousness.

Very expensive, and much waiting to be attended ....

More than 3 and a half hours, waiting to be attended. The first visit has been made, but we have been waiting to be seen. No more staff? Have you also cut back on private enterprise?
I expected much more from a center like Teknon, with the reputation it has.

Today, after being treated in the Emergency Department for rib and diaphragm pain, and with inability to breathe well, I was treated first by a traumatologist who had woken up and was rude, and then a doctor who, not knowing what he had, He has discharged me without knowing what I had and with respiratory difficulties. I will not come back.

Unfortunate phone service. They make you wait more than 10m on each call, penalize your phone for no reason, and answer with little kindness.

the problem with the Teknon: it IS a Spanish-Catalan clinic, so no-one really speaks English at the reception. Spanish population did not learn English in school during Franco's time, so the elderly that treat us therefore don't speak a word.
However mostly all doctors do. And then the service is excellent!
I personally had some really unfriendly nurses treating me (not even worth 1star) because I was not Spanish or Catalan, but then there are the nice ones and the excellent doctors, the beautiful location. Makes up for 5 stars.
Minus 1 star - parking is way too expensive!!!!

Horrible organization both in consultation and in emergencies. I went to the ER for heart problems and wait 1 hour they took my blood pressure and told me that the doctor would come quickly, 4 hours passed and nobody ever showed up. We consulted the nurses and they said to wait more but we no longer had confidence and we went to another medical center. Totally abandoned. In public health they go much faster

I have tried to contact a team to reserve time and it has been IMPOSSIBLE. I have made 5 calls in 45 minutes and the only thing I have achieved has been that I picked up the phone with "a second" which lasted more More

You can not comment on a health center with the same lightness with which you talk about a bar or shop. So I do it with foundation, since there my only son was born with a very complicated delivery in which they saved my life, I was operated 3 times for different things, and they sewed 9 points in the eyebrow to my son when he was about 6 years old. with mastery and perfection. In addition to hundreds of visits to its huge and excellent staff of professionals, analytics, tests and medical consultations.
For their doctors, for their service, organization, emergency care, and a very long etcetera, I choose it again every time I need the best for my family.

Great hospital and staff. This review if for the Cafeteria Beepers, a total abuse of prices for people who have nowhere else to have a coffee and a bite. Not even in London you pay 4.60 for a small glass of orange juice. By the way you are not shown a menu or prices anywhere, which is not legal.

Pity, all very slow, a lot of bureaucracy and little efficiency. Several doctors who have treated us very unfriendly, little touch towards users. The facilities are decent, the TV and the Wifi do not have to be paid.

Disturbingly inefficient !!!! I have been waiting for more than a month to have a medical test for my son, requested by the specialist doctor in the nature of URGENCY. When claiming, they have lied to me blatantly More

Clinic very well prepared, whenever we have attended the attention has been very good.

Worse than social security. I don't recommend it to anyone!

They saved my life after a heart arrack in La Ramblas last year. They were great even though hardly anyone spoke English. I was really well cared for. Even though I was alone & in there for a week they were gentle & loving & had great expertise. Quality health care, 2nd to none!

I got great treatment, but the financial staff are something else. They practically held us for ransom before letting us go. We paid half the bill and are still waiting for reimbursement. Our insurance paid the full bill in January and here we are in July with no payment.

WE ARE GETTING CONFLICTING REPORTS ON WHEN AXA RECEIVED THE MONEY. THIS IS A CHANGE.THE INSURANCE COMPANY AXA HAS NOT PAID THE BILL. THEY RECEIVED THE MONEY AND ARE SITTING ON IT, FOR NO GOOD REASON. WE ARE NOT RICH PEOPLE AND HARDLY TO HAVE OVER $8,000 NOT BEING REFUNDED TO US.

Terrible the emergency service, a month after attending and not having been able to detect a fissure, an injury that, by the way, left me as a gift the malpractice of one of its digestives in the same center. To which he subsequently disregarded and chose to refer me.
I do not recommend going to this place at all but have a good recommendation from a decent doctor in the center. I am truly disappointed in the management of some doctors.

The 5 stars go to Miriam, the trauma operator. I have arrived early and I have been listening to her answer the phone for more than half an hour and she does so with a sympathy and patience that few people who work with the public have. A 10 for her.

I was admitted and I was not missing anything, they even arranged for me the flight back home

I have revisited the clinic and really, almost like at home, very well everything

I mean seriously. I called this hospital and finally after 3 attempts when I got to speak to English speaking operator I explained that I want to get doctors appointment. They only asked that if I do have the insurance and then they told me that they will call me back in 1 hour. Very low quality customer service. I wonder if its the same if you speak Spanish. Premium hospital???? You should be able to make doctors appointment with one phone call and not let the customers to wait and look other options. Take good care of the customers!!!!

Excellent hospital. Personalized attention and with high level professionals.

I have been calling for 2 days by phone, they DO NOT ATTEND IT, neither the operator nor the oncology service, a shame, and no, I am not going to make a private complaint, here it stays

Excellent professionals, facilities and treatment for the patient.

I want to thank both the team of assistants, anesthesiologist and nurses, as well as Doctor Uchima Koeklin yesterday in Endoscopies, for their great professionalism, empathy and kindness in carrying out these tests.
The center and facilities as always impeccable.
Thanks and regards,

I had to wait 2 hours for an appointment I was 2 minutes late for & it was because I got lost. The staff were very rude and disrespectful. I would not recommend ever coming here.

Excellent medical center, my family and I always go when something happens to us. I had a triple hernia operation when I was barely 1 month old, when I was older I had meniscus surgery, my meniscus sister and crossed, my father of the heart, my mother of varicose veins. All successful and great result. And whenever we have gone to the Emergency Department or we have gone to do any type of test, the treatment has been excellent. 100% recommended!

I have no doubt that it is a very good medical center, one of the best.
Hopefully your customer service will get a little closer to your medical excellence. Just a little bit.
I am referring to telephone attention. Rather to the lack of telephone attention. I have called the 932 906 200 number several times, which is the customer service department and on all occasions after waiting more than 3 minutes listening to musiquitas I have had to give up. The same happens if you request to be attended in Spanish or Catalan. Same little music, no answer.
Gentlemen, improve on something basic such as communication with your customers.

Great architecture and perfect place for walk around.

It is a complete disaster. The third time I come and the third time they make me wait 3 hours in the emergency room. I CONTINUE TO WAIT, MAYBE YOU ATTEND ME TOMORROW ...

Very good food attention a bit of disorganization but the nurses are spectacular that if too much work

The food in the restaurant has a lot to be desired, they treat the users as if we were patients eat the same food as a diabetic or that a hypertensive is embarrassing no wonder people eat sandwiches; live the mediterranean diet.

Medical center with professionals of caliber, high-rise mansion well located with emergency service 24 hours. We were and they treated me with great human and medical quality.

Very large complex and I think it is well distributed for the variety of medical specialists that you can find
It has a consultation area and a hospitalization area

My father went in for a shoulder arthroscopy by his own foot. He left practically dead being transferred to another hospital with a brief medical report and an incorrect diagnosis in the clinic did not even know what happened during the operative process. Luckily he survived, that if with sequels.
It is not only the damage he suffered but the lack of a credible and sincere explanation of what happened. The anesthetist did not call us, the doctor did ... and he attended us personally but to tell us half truths. At the facilities level the clinic is great. But when lives are in danger everything indicates that the criteria of profitability, coverage of records and reputations weigh more on the balance than life itself. / My dad went there and had a shoulder arthroscopy, he almost died in the process. He had to be moved to another hospital with a wrong disgnosis, an almost unexistimg medical report and himself fighting between life and death. The medical center is so nice, this is a fact. However when life is on the edge the patient is either a number or an animal. Noone has been able so far to tell us what heppened in that intervetion. All they could say is that everything was normal during the process that they did not know. Luckily he survived ... Unluckily with non reversible sequels. If you want further information, I'll be pleased to give it to you. / If you need more information I will be happy to give it to you

This place takes waaaaaay too long to help you out.

They need more doctors, they are almost always saturated

Orrible the first time I go and directly tell me that there are 4 to 6 hours of waiting that if he wants to leave my house and go another day ... Hahahaha
The never seen !!

Very friendly staff, everything neat clean. Coffee, tea, water and soda for free. There is a menu HALAL, mostly fish, meat, I do not advise, it is not written pork.

Total lack of respect, starting with the lady at the reception (very rude, should work elsewhere but in a hospital). The waiting time is endless. Team is general is very rude and there was just one doctor for all clinic emergencies. Will never come back again.

It is a labyrinth for those who do not know the facilities, but they gave a quick and very professional service.

Always-smiling personnel, good service in a nice environment. But English language level is almost zero unfortunately, unless you reach a doctor who speaks.

Great professionals! The place to be at and to go if you are not feeling well or have any relevant health issues.

We have spent more than three hours in the waiting room, without attending to a possible appendicitis.

1 year visiting Dr. Tuneu's office and I still have knee pain. Every time I go, he looks at me and quotes me for the following month ...

We visited the ophthalmology clinic of Dr. Fernandez-agrafojo, the opromeatrist, to call it in some way and the receptionist, absolutely lack professionalism, education and empathy.
If you do not want a bad attention and dehumanized treatment avoid going. And those who go can buy it! Appalling!!!!!

A disaster, we arrived from the emergency room and they told me 1 hour of waiting, they passed 2 and they told me there was only one person in front And at the third hour I decided to go to another hospital because the ones we paid was to receive quality care, between Tecknon and SS I do not see any difference an absolute SHAME, CROSS AND STRIPE for the remains.

It moles years Dr. Eusebio Sala Planell hand saved the leg, the best profecionales Institute Dr. Hall plateau before Sagrada Familia Clinic estaba the Dortor

We are completely happy with Teknon's services. They always serve us very quickly in the center.
Very high level of medical service

I entered the emergency room on January 1 at six in the afternoon and I was treated on January 2 at 3 in the morning, 9 hours waiting for me to finally be seen in 3 minutes, an Argentine doctor who whispered and did not know I heard nothing from him. Of the 9 hours of waiting 8 I have spent outside and 1 inside the consultation in a dressing gown being cold waiting for the doctor who for some reason was sitting in front of a computer in the hall all the time, while I almost despaired at about to have an anxiety attack after 9 hours of waiting !! The stupid and haughty nurses / nurse (one chubby and older) without empathizing with the patients and without looking at each other's faces as if we were transparent or worse as if we were shit, I have asked my husband that if something happens to me one day in the door of that hospital please take me to another one, although he thinks that I can die on the way, I would rather die than be attended by some quacks. The only one who saves a man who is in reception who has more patience than a saint and is the one who has to eat the bad service that those inside give, because it is with which people vent. I repeat it preferably die to return to that center, happy year

Lousy emergency service. Better not to go on the weekend because you will be 4 hours without being attended and they will keep you in a shared box with the feeling of helplessness, that at the minimum question the health staff will answer that there are many people in front, and you must wait your turn.

Treatment of cold and friendly staff with absolute passivity. 3 experiences in the emergency room, which worse.

They saved my life on 02/13/2020, excellent emergency care, top quality cardiologists, I just have to thank you !!!
All staff, nurses, nurses and doctors are to be congratulated!

Hospital / private medical center in the city of Barcelona.

Sorry ... I spent an hour trying to request an appointment by phone and waiting ... to try your luck in another center ...

1. Yesterday I did some urgent analytics, they told me that in an hour they sent me the username and password as well as the results. It was not until after 5 hours that after registering on my own I could see the report. Notifications I did not receive any of anything. I would not have minded the delay if they had informed me well.

2. At night I needed important information for the preoperative, who attended did not know or bothered to suggest who could help me. I ended up calling 061 where they could help me.

3. Day of the operation, the area of the Hospital by day is cold that peels in the whole plant, influenced the rooms, they tell us what is there and nothing can be done.

4. The wifi does not work and we have been told that it has not been done for a long time, something dispensable if it was not because there is no coverage or to call. The only way is leaving the plant.

A health supermarket.
Huge queues, long waits.
They don't have a central dating system, you have to go back and forth waiting in lines and taking appointments. Never more.

We went to perform Qx intervention on our 3 year old son. I did not like that cough to wait to 6.30 a.m, at 9.30 a.m, to enter the operating room with the child fasting. And we were waiting with the suitcases because they were wrong in admission and we had to have a room at 7 a.m. and they assigned it to us at 11 a.m. They should be more aware of patients, we are not numbers, but people / patients and even more if we are private.