The location is great - very close to Shinjuku station. The hotel was quiet at night. The staff was helpful. The room was very small, compared to the other hotels we stayed in in Japan. Breakfast was delicious.
The cost performance and the location were perfect. It is recommended.
Favorite place to stay while visiting Tokyo. Close to the train, bars, restaurants, shops, and nice quality hotel and staff. Small rooms, but it's Japan and it's all the room you need. Love this place and will probably stay there for a third time during my next visit.
The only downside is that the breakfast buffet isn't included with the room price and is $18/person (which was the most expensive meal I had during my entire time in Tokyo). It should be included, or at least much cheaper for guests staying in the hotel. But, just walk anywhere outside and you'll find other breakfast options that will cost you 75% less, so not a deal breaker for the hotel.
Great hotel! This is what you need in Tokyo.
Great room, spacious, clean, the bad and pillows are super comfortable, big bathroom. The wifi is not good enough.
Always stay in this hotel when visited shinjuku. Extremely convenient to shop and dine. Staff can communicate in English with no difficulty and serve customers with great hospitality
Clean, good breakfast, good toiletries, working cold AC in rooms. Great location.
Location is good, as it is next to Shinjuku station. They have a happy hour for 500 yen for cocktails from 5 -7. Unfortunately there is no included breakfast. Hallways we're not very impressive but rooms were nice. Let's say that the lobby set higher standards for the rest of the building, only to disappoint slightly. Overall decent hotel though.
Good hotel in relation quality price .... excellent location
Very convenient location but simply too strict and rigid on the time to check in.
I used the lobby to meet my friend who came to Japan from abroad, but it was close to the station, and the sofa in the lobby also had a good impression in a relaxed atmosphere.
Amazing location, spoke English at the desk, comfy but cozy room.
My friend and I booked a room for 3 nights at the Sunroute Plaza Shinjuku based on high recommendations from Tokyo travel blogs. I was not as enthusiastic about our stay as the blogger had been, though it was good value for the price.
Pros: Excellent location, friendly staff with good English skills, money exchange machine in lobby, comfortable beds, nice shower with good water pressure, decent price. The room size is as expected in Japan and no problem for us.
Cons: No lounging facilities like pool or sauna, bathroom and toilet not as nice as others in similarly ranked Japanese hotels, disappointing amenities in bathroom (used to the exuberant hospitality with nice takeaway toiletries), and most importantly ALMOST NO OUTLETS IN ROOM (had to rig up a laptop strung across room to charge phone overnight - it's 2016, come on people!!!!).
A special note about the room cleaning service: Do NOT request "Eco-Cleaning" unless you read the fine print and do not wish to have your beds made or anything tidied up at all. In the US "eco cleaning" or similar usually denotes that the cleaners will still clean but will not replace your sheets or towels so as to save water and energy. Totally support that and use it all the time at other hotels. However here we failed to read the fine print on the sign and were very surprised to come home to unmade beds and no tidying whatsoever. ALL that "eco-cleaning" includes is changing the trash can bags and emptying ash trays. THAT'S IT. That is not "eco" anything. It's not useful for the environment for my bed to go unmade. If by "eco" you mean "don't clean room at all" then please state so clearly and don't pretend it's for environmentally-friendly reasons. That's what the "do not disturb" sign is for.
Additionally, we were also surprised the next day when we purposefully did not put up the eco-clean sign (lesson learned) yet our used teacups with teabags inside were still left in place by the cleaners and not cleaned or replaced.
Overall I might recommend this hotel to a friend traveling on business or for only 1-2 nights, but for leisure I would look elsewhere in Shinjuku or Roppongi.
the attitude is bad, and doesnt allow me to leave the luggage for 1 day
Location is the main highlight of this property.. with Shinjuku station just 3mins walk from hotel.. also airport limousine bus can pick up/drop at the hotel directly.
Right in the centre of the hustle bustle which is lively & vibrant any hour of the day.. plenty of eating joints around..
The only thing we didn t like is that the room was small..
Great location. Quiet, clean comfortable room. We were right near the elevators so I'm surprised that I didn't hear a peep all night! Small but that's what you expect in Tokyo. Breakfast buffet much better than expected.
Rooms are very small.
Perfect location
I love this hotel, it's my third time staying here. The location is what sells it though. The rooms are in desperate need of an update, especially the bathrooms. Things are in bad shape because of years of heavy use and need to be replaced.
Location is good. Very near to Shinjuku West Exit. Which is the main station to alot of other places. Only thing room is small (though all other hotel rooms would be too). Service is good. However hotel building is not as tall as the rest of the other buildings surrounding it. I was lost for 3 days everytime i went out to shop at Takashimaya, Isetan and Odakayu before I manage to get my bearings to the hotel.
Great! Easy access to Shinjuku station and the surrounding area
Access was convenient, too and did not feel that room was too small.
Above all, I was happy because I was quiet without being bothered by the sounds from the outside and the room next to me.
There is also a very clean feeling, and the beds and pillows are comfortable.
Close to the Shinjuku station. Clean, has all the necessary ammenities (including toothpaste and brush), offers coffee and tea sets. Although located in a busy area, i had a very peaceful sleep, without any noise. The staff is helpful. Expect small rooms. In the double room, the bed is right next to the wall so you can get out of the bed only on one side.
Nice place. Best location ever. Room simple but super clean
It really doesn't matter whether the rooms are small or not. Whether it is near the railway station is the vitalest for tourists. Wasting lots of time on transports is unwise.Extremely near the station. Great location c:
From Shinjuku Station Shinan Exit, the hotel is about three minutes away and the transportation is very convenient.
The rough eyebrows have not stayed in this hotel for several years, and the lobby is still very new.
By Tokyo hotel standards, the rooms in this hotel are spacious.
As always, the rooms are clean and tidy, the heating will not overheat and feel comfortable.
Although the room rate is higher than the average hotel, but the thick eyebrows think it is worth the money.
On my recent visit to Tokyo I had not a doubt to book again with this hotel. Excellent value for money and hard to beat location, conveniently located in the heart of Shinjuku. It is not a luxury hotel, if you are looking for that, but it is quiet, very convenient, comfortable and perfectly located. I truly recommend this to any one spending a few days in Tokyo, especially if it is for tourism, as you have a major transport hub 2 minutes away. Breakfast buffet is adequately good too, and the in-room wifi works great.
Amazing location and amazing service from the staff. The room was very small but it was expected from Tokyo. The bed was right next to the wall and there was only about 2-3 feet of space on the other side of the bed and foot of the bed before hitting the wall. The bed was comfortable and with the light blocking the curtains and sound proof rooms, it provided very good sleep. The bathroom had a tub and a toilet with a bidet. We were provided with fresh towels, toiletries, slippers, and night gown daily by the friendly cleaning staff. The location was great as we were in heart of Shinjuku among many great restaurants and shopping centres and kabukicho was only 10 minutes away on foot. There is a cafe and a 24hr convenient store just across the hotel. The airport bus stops right at the front of the hotel and cab from the hotel to the airport was about 8000 yen after the discount the hotel staff asked the cab driver to give us. The staff standing outside of the hotel was always happy to hail down a cab for us. The only complaint I have is that the lights turns off too fast after removing the room key card from the wall, which didn't give enough time to put on shoes.
Very close to Shinjuku Station. Very convenient transportation. Living functions are also very good.
Close to Shinjuku Station but room is poor. Bathroom is poorly designed and constructed. Tub is noisy and of poor quality, sweaks loudly when stepped on to take shower. Water temperature not consistent duty to poor quality fittings. No in-room safe, no bottled water. Overall room small but that's standard in Tokyo. Hotel staff strains to put on a smile.
Would not stay here again. Hotel Gracery is a much better option at a cheaper price.
Hotel's location is amazing, it is in close proximity to Shinjuku station which is a great hub to get around the city. The hotel itself leaves something to be desired and the staff are not as competent as some other hotels.
Very clean and well-decorated place. The breakfast buffet is a pretty decent deal - overnight guests receive a discount! Staff is friendly.
Near JR station, convenient transportation and service.
Lunch with friends 45 years important connection
I would like to cherish them Lunch The food and atmosphere are the best. It is a shop I want to repeat.
The rooms are very clean and there are measures against corona
Measures are taken firmly including restaurants
I was able to stay with great peace of mind.
Nice modern hotel. Very good location, situated near a main train hub for Tokyo. Friendly staff.
Clean, comfortable rooms. But right in the center of Shunjuku-shi, it also has a correspondingly high price.
The room we got is a 3 person room. However the room is actually the size of a 2 man room with a third sofa bed thrown in. There is very little wiggle room and we had to put our luggages on our bed to unpack. Can't complain much since a room is hard to get during peak tourist period.
Most of the staff are friendly except one male staff thats leading me to the bus today, he's extremely rude, spoke to me like i was his dog, so everything else is cool but that a**hole this morning. Would've given it a 4 but now a 3 thanks to him
Very nice hotel! Excellent location and very kind crew!
Very close to the railway station and the subways, very nice, nice, clean, WiFi is always fully functional and fast, very kind and caring staff.
It was nice property. Small room but it's normal in japan
Best location in Shinjuku, room is completely quiet, everything is clean and well presented, decent sized room, good service, excellent check-in. Really cannot fault this place for the value. Most impressed with our Last Minute purchase!
It is very convenient because it is just near Shinjuku Station. Security is also sufficient and safe.
Small rooms but strategic location at a reasonable cost. Far from the chaos of Kabuchico but very close to Shinjuku central station
It got the job done because it s a great location in Shinjuku and right off the train station. It s a central location and easy to get to and easy to get around. The hotel itself is nothing to write home about; you re there to just sleep and it has basic amenities and comforts which make your stay totally fine. That said - this is a value hotel; it s a basic option that s perfect for when that s all you need. There s no gym and if you make your reservation through Expedia (or equivalent) you re unable to make any changes to it with the hotel. All changes need to be made on Expedia.
However, taking a step back, If you re considering the Sunroute it s probably because you heard that you should stay in Shinjuku. Don t... Daikanyama, Aoyama, Ebisu, or Naka Meguro are way cooler!!! If you want to stay near the Times Square of Tokyo surrounded by bars lights and action, then sure, stay here! If you prefer a more down to earth, chill vibe at the human scale, surrounded by cool one-off shops, nicer cafes, and nicer cocktail lounges, head over to another neighborhood. Shinjuku is worth a visit but not worth the stay.
Very central hotel in the Shinjuku area. Minutes away from the train station. Rooms are clean and affordable.
Comfortable rooms, very clean hotel. Large TV in the room. Excellent treatment of the staff, unbeatable location. Expensive restaurant and painful wifi. for the all very good
Only internet isnt what i hoped for. The rest all good.
good attention hurts that they do not dominate the English but everything perfect
Very enjoyable stay fancier than pictures led me to expect.
Well located hotel, clean, and bus to airport is a plus for ease of travel.
Rooms are a little small however for the price and location it is unbeatable for Tokyo.
This hotel is about a 15-minute walk from Shinjuku Station. Overall I felt it was a very clean and well equipped hotel. I think the response and security of the staff members are also good.
The rooms are in good condition and the amenities are good. You can have a baby cot prepared in advance. I just thought that the door knobs in the room were a little hard to use.
In addition, multipurpose restroom in the first floor lobby supports ostomate etc. and is said that it is available to other than hotel user.
There is a free Wi-Fi spot in the lobby and each room. In addition, the number and the room are limited, but we rent a baby cot.
The hotel is not bad. I would normally say you get what you pay for, but in this case it was still expensive and I feel like we didn t get much for all the expense. The breakfast is sub-par for a upscale hotel and it s $14 US (just go to the subway station or Sigafredo a block away and pay half for a better breakfast). The pool and gym cost money to enter, the rooms are absolutely tiny and the walls between the bathrooms and guest rooms seem to be that weird plastic fiber board like you find on airplanes.
Moral of the story is that I would probably not stay here again. The location was excellent but there are plenty of other places nearby that offer the same service or better for a better price.
So far so good. Staying for a few more nights. Comfortable bed.
I frequently stayed at this hotel. Very convenience, near to Shinjuku station, shopping malls and eateries. Also have direct Limousine Bus to Narita/Haneda airport.
Excellent location n friendly staff, rooms are small but fantastic overall. Also meet pepper the robot in the lobby
The location is very good, where it is convenient, deducting points a bit, in a very narrow room.
Hotel is located near to Shinjuku Station and hardly it is few minutes away.
Best part in hotel is morning buffet which is in Japanese and western style.
I rated three star because room size is too small and hardly there is space for luggage.
Outside view is nice and remarkable.
Hotel staff is somehow managable and worst thing in Japanese hotel that checkin time is 14:00.
Hotel is recommended to stay.
Photos will explain things better way.
Very good location.
Rooms are decent and clean
Just 5 minutes walk to Tokyo shopping malls and stations
Close to Shinjuku South Exit, and the nearby living functions are also very convenient
Very Good. The windows opens!
The air-con is actually adjustable!
It is quiet even in the daytime
There's a Toyota Car Rental just opposite the hotel
Parking
Car park locked between 22:00 till 07:00 so make sure you arrive back in car park before 22:00 at night
Everything was great, especially the location. The Wi-Fi was not good enough though. Also, the bus transport service to the airport was very expensive. I highly recommend this hotel for its amenities and location. However, just like any other hotel in Japan, they are very particular about check-in and check-out time.
This is my 'go to' hotel in Tokyo. Excellent service and rooms, incredibly convenient location - walkable to Yoyogi park, Harajuku, Shibuya, it's just awesome.
Good location in Shinjuku area, near subway, JR train and bus station. Limousine bus to/from airport stop I. This hotel, the room was clean and we love the bed.
The hotel is close to Shinjuku station, the staff is courteous and always available. The rooms are comfortable and equipped with all comforts. Recommended for both couples and families
We stayed at this hotel 11 years ago for our honeymoon and had a lovely stay. The people working at the hotel were very friendly and helpful. The room was very nice and the location is amazing. We are looking forward to staying here again next week.
Continent location, but their room is really small.
Being able to access the homes of Shinjuku Station lines in about 10 minutes, and a good location of a 3-minute walk to Shinjuku Busta, is an excellent base for sightseeing and business stays.
Convenient location to bus stop (5min walk to Hakuba bus). Room is really small though (standard room bed 1.4m).
Good location, room space is acceptable, hot water temperature in the bathroom is not stable, children over 6 years old are considered a head. Two adults and one child must book a triple room, please pay attention when booking.
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