Don Jacobs Toyota Reviews

Great customer service, great vehicles, great deals.

First, I should say that this review is based purely on my experience with the Toyota Rent a Car service offered here. I haven't bought or serviced a vehicle here, only rented (at this point, anyway). I needed an 8-seat vehicle for a family roadtrip, but all the other big-name car rental agencies were overpriced and difficult to work with. Toyota Rent a Car is much more reasonably priced, the availability of vehicles is good, and the age restriction is only 21 instead of 25. All the people I worked with picking up and returning the rental were genuine and professional. The vehicle itself was amazing, too. The whole experience was truly incredible and puts those other car rental agencies to shame. I'll definitely go back to Don Jacobs Toyota if I need to rent a car again!

Wow I should have read the reviews before buying my car from here. Now I'm in the same boat with all of the other unsatisfied customers. No need to comment I already tried calling the dealership and none of your representative's have answers to my question. It's would be a waste to even try calling again. Seems like you guys got this whole scheme down. Once they make a sale you are placed on the block list for any issues. Good luck to any future buyers.

Easy in and out with the car I wanted Dustin, Manny, and Nick were a great help and made sure I was happy would highly recommend purchasing a car here.

Not impressed with my experience at Don Jacobs. Salesman was condescending when I tried to lower the price of the car (they didn't lower it AT ALL). He hid the fact that the car only had 1 key until after papers were signed. Then I found out the car did not have the necessary spot drilled in for a front license plate. He then told me that "I'm a lucky girl" because they filled the tank for me instead of just putting $20 in (not like I just spent $14,000 at your dealership...).

But the real problems happened when I drove my new car off the lot and the brakes began making grinding noises. Called the service department & left a message to call me back (during business hours) - never got a call back. Then called again a week later, to be told i would have to wait 4-5 days to even have them looked at.... it's not like brakes are a safety concern. Took my car into another shop and they found that an existing issue was COVERED UP with new brake pads by the last tech to service it.... being Don Jacobs. I spent hundreds of dollars on this issue... it should not happen on a car with just over 30,000 miles. Manager of dealership heard of my unhappiness and called me only to talk down to me and disregard the proof I had from the technicians. Have told several friends, coworkers, and family in the Milwaukee area to never give them their business. Will continue to do so.

I took our Prius here to get tires changed. First of all, I was specifically told on the phone that the car would be finished in time for a twelve o'clock appointment for our newborn daughter afterwards. The day of the service, all that had changed. Second, they called us wanting to perform routine maintenance and change the brakes for an extra $500 (all things that could have been done easily by anyone with a little knowledge). When I went to pick up the car not only did I find that they charged us for work my husband could have easily done, but they had only cleaned the brakes, not replaced the pads as I was lead to believe. I feel deceived. I feel they took advantage of me because I'm a woman and I don't know much about cars. I would not trust these people, nor the agent, Dan, who spoke with me, with our vehicle again. Avoid at all costs!

I have purchased my last 2 cars through carvana because I was sick of the dealership Hassel.
However I took a chance when upgrading my wife's car.
I was in and out in about 1 hour !!!!!!
Loved the service !!!!
See Brent Totten!!! He was Amazing to work with!!!
I will definitely do business with Don Jacob's Toyota again!!!!

The facility was clean, the test drive process was stress free and the closing was efficient. High recommend Don Jacobs!

Bad customer service they charge me extra money for nothing Toyota in highway hundred is better and they have A great customer service

Quick responses to emails with pertinent info.
Sales person greeted us at the door and was not pushy throughout the buying process.

Frank and Matt are the most ignorant people at their parts dept . Simply they don t want to do their job and assist customer the right way. After asking about parts pricing I asked Matt to provide me with parts number or a quote with pricing he said he can t Print out nothing and He asked me to come and speak to his manager the next morning . His excuse that I could take his quote and go shop around . Guys remember the online innovation does exists and you are not only the Toyota dealer ,

Went in for my first 5000mi maintenance on the Certified Used 2008 4Runner I bought in October 2011 and everyone was very professional and courteous. The best part was finding out at the end that the maintenance was complementary!

I can't begin to describe how awesome the service was at Don Jacobs Toyota. My dad and I had been going around test driving cars at multiple locations and we stopped at Don Jacobs to test drive a Toyota Rav 4. We were helped by Shaun Sutter - told him right off the bat that we didn't want to talk numbers, just wanted to test drive the car to see if we liked it and if I did then we'd talk. Shaun wasn't pushy, gimmicky, or passive he literally ran (not joking) and got the keys for the car and took us on a test drive. During my test drive talked about all of the great features of the car and why it would be a great fit for me. We had one more car dealership to hit and Shaun gave us his contact information so that if we wanted to come back for the Rav we could contact him that we were returning so he could start paperwork for us. When financing wasn't in budget for me Shaun discussed the pricing for leasing and even got his manager to help explain how all of this worked. Needless to say my dad and I were blown out of the water with the great service! I am now leasing a great Rav 4 and anytime I have questions Shaun is there to answer- and what he doesn't know he makes sure he finds out! I would recommend my business to him anytime!

Worst place I have ever go for auto repair. They claimed, they have 30 years of service experience but unfortunately they did not find the problem in my car. I went Wild Toyota after and right away they solved the problem. Also not a good behavior

Great and dedicated customer service specially from Horatiu Chintoan very polite, courteous, helpful and efficient. Got good deal on Toyota camry hybrid 2016 and pretty fast paper work completion.

Excellent car dealership. Excellent customer service, great selection of cars, reasonable prices!!

This dealership came highly recommended by a friend who was runner up as Wisconsin's Best Mechanic. I trust that the maintenance service is done correctly and the prices seem fair. The people in the service department make you feel that your time is important and aren't arrogant.

DO NOT BUY A TOYOTA FROM ANYWHERE ELSE!!!
This is the second Toyota I have bought from Don Jacobs and I can't believe I even tried to go anywhere else. Their service and respect for my time was outstanding. The finance department fought to get me a great interest rate and did much of my paperwork via email/text. They knew I was short on time and got me in and out in under two hours!! Incredible. I went to another Toyota dealer closer to home, big mistake. Service is not universal. I will never go anywhere but here again.

I worked with Brent at Don Jacobs Toyota to sell my 2015 Jeep Renegade. I knew the trade-in value and they gave me a fair offer right off the bat. I had a check about five minutes later. It was super easy and Brent was friendly and honest. I would come back.

Rear Windows was open and the car is lock. They didn't give me a proper answer.

Where do I even begin. I have been thinking about this review for the past couple of weeks, because I want to be able to express accurately, how grateful I am that I went to Don Jacobs Toyota. From the very beginning, the moment I made the phone call to come in, I knew I was in good hands with Bernard. We was very warm and welcoming, and listened to what I was looking for- and made sure I got it! Being a big purchase that I have put years (no joke) of thought into, I appreciate the fact that he understood that as well. He never made me feel pressured, and always followed up with me during the entire ordering process. This is a man that gets the job done and will go above and beyond in making your dream car a reality! I will forever be grateful to Bernard for making my dream come true. I also want to mention Scott and Steve for assisting in the process, even the service department. it has been a true pleasure working working with everyone from Don Jacobs. I will forever be a Don Jacobs Toyota customer!

I had a really great experience at Don Jacobs. I mostly dealt with David Leveritt. I already knew what I wanted so I didn't ask him a lot of technical questions. But he was always ready to help. I also spoke with the owner and he was fair on the price of my vehicle. They also gave me a great price on my trade in. (I made my research first though).
Overall... I was really satisfied and I love my 2019 certified pre-owned RAV4.

Positive experience from sales to post sales support! I identified an issue after purchasing a car and Steve Jacob's took care of it because "it is the right thing to do." Couldn't be happier!

My wife and I bought a new 4Runner from Steve Jacobs and had a superb experience! Highly recommended!

Just had some maintenance work done by them for the very first time. They picked up at my work, which is 20 minutes away, got my car done when they said they would, and didn't try to sell me anything I didn't need. Their sales staff were polite and friendly. I am definitely coming back!

I would rate them negative stars if it were possible.
First off, the service department was great. They were extremely respectful, they wore masks, wore gloves, and used plastic to protect the inside of vehicles. I really appreciate their diligence.
Now, on to sales department....
I was at Don Jacobs Toyota between 3:15pm and 4:30PM on December 17th for a routine oil change. I decided to sit in the sales floor at a little round table so I could safely social distance. While I waited, I observed for over an hour at least 5 members of the sales department-not wearing masks and/or social distancing. As a healthcare working, coming directly from work after taking care of sick patients, I had to watch their behavior and I was absolutely repulsed. Two of the members were sitting at the front counter, both not wearing a mask and within a foot of one another. I glared. One man realized and put his mask on...Bravo. The other man glared at me as I glared at him- a tall middle aged man. His mask draped beneath his chin. I crossed my arms and continued to stare.
Then, an old tan woman with long blonde hair and a red jacket (presumably in sales as well...) emerges from a back office without a mask. She walks by everyone, makes eye contact with me, and proceeds to mozy around the place, maskless. Then, a middle aged larger man emerges from his office completely maskless and laughing jovially as he is within inches from his coworker (the one with his mask under his chin) and they chat. Another young man comes over with his mask under his nose and they are all chatting. I was extremely uncomfortable with the lack of respect for one another as well as the customers. My glares affected 1/5 sales people. I thought sales people were supposed to be more attuned to how customers were feeling-pick up on any small details that can nail the sale... however, an exhausted 30 something woman in scrubs with an icy glare was not enough for them to either come up to me and ask what was wrong, or to pick up on the OBVIOUS signs to PULL UP AND PUT ON A MASK. I told my service guy about it, and he apologized. I asked for the large mans name. His name is Steve. I couldn't get out of the establishment fast enough. I went on Don Jacobs website and pulled up their Covid-19 safety promise...it's all doo-doo to me. Do better, be more SOCIALLY AWARE, respect yourself, your coworkers, and PUT A MASK ON. I swear I will never frequent any Don Jacobs establishment, not that anyone cares that works there....I have patients on high flow oxygen who still wear a mask. No one on the sales floor was carrying around an oxygen tank. Just some very ignorant, disgustingly rude individuals.

We purchased a toyota van from them for $11,000 something and within a month it broke down so we took it back to them. They said transmission problem and it's our problem and we need to pay $3,000 more to get transmission fix. My uncle was very upset because he just purchased the vehicle not even a month yet! After arguing for awhile, they asked that he pay $1,065 to get it fix. So he paid that amount. Definitely will not recommend this dealer to anyone. Their service used to be good but it is no longer the case. Extremely bad service here. Go to a different place if you want to buy used car but avoid this PLACE!! They'll sell bad vehicles to you and will claim that YOU ARE RESPONSIBLE FOR ALL REPAIRS even if you just purchased within a week. AVOID THIS DEALER IF YOU DON'T WANT TO GET RIP OFF!!

I closed a deal with DJ toyota with the promise of 6 free oil changes upon purchase. That was over a month ago, I am still waiting!! When I talked to my salesman, he said he thought it was 4, not 6, first lie - then when I talked with the manager, he said they never give more than 2 oil changes - so I was lied to twice by the salesman. When I went to pick up the certificates for them, the manager told me he did not have them but would take care of it first thing Monday - that was a week ago! I would NEVER but a car from Don Jacobs, they lie to their customers, and do not stand behind the promises they make!

Excellent working with John Koop. We needed flexibility and he took that approach, finding us the right vehicle. Felt very comfortable in conversing with John since he wanted to be sure we got what we were looking for. Got to go now and do donuts with my new four wheel drive!

Bought a new rav4, absolutely love it. Service was great, facility was very clean. I would highly recommend them!

No pressure. Found the perfect used car. Very easy purchase.

Sir Victor Bryant. Great salesman. The whole staff was great. I will be buying from this dealership again.

I sold my vehicle to Don Jacobs Toyota. Absolutely enjoyed working with Brent Totten. They matched the KBB Instant Offer, and it was quick and easy.

I had an 8:15a.m. appointment today. I was there on time, and told it would take 3-4 hours, so received a free shuttle home. They asked if it would be okay if they got backed up and it took a little longer. It has now been there over 8 hours, and they said it ll be 2 and a half more hours. Why make an appointment? This will be my last time at Don Jacobs Toyota.

Scheduled work on recall was done in a timely manner. Having shuttle service was a bonus.

Edwin was my salesmen. He's was great. Greeted me outside in the freezing cold as soon as I pulled into the lot. He was very knowledgeable, and worked with me to get into my 2018 Tundra. He made the entire process comfortable and painless.

My parents were lied to and rushed when signing papers, it s obvious all they care about is meeting their quota. Go to a different Toyota dealership if possible.

Professional team good service a lot of cars to choose from

Car is ready for winter. I'm not!!! Andy White great service guy.

Meriah was very helpful! She did not push me or force the next steps in buying a car as I was still shopping around. I did not feel taken advantage of, as I did at other dealerships. Her personality was the reason I ultimately came back to Don Jacobs when I was ready to purchase.

Jessica was also very helpful explaining the financing of the car in a language I could understand.

Overall, I am more than happy I chose this dealership and bought a Toyota!

I've only used the repair department and they are always very friendly and helpful. I am very happy with the service we have gotten there. When it does come time to replace my Camry I will certainly look here.

Patrick Murray is awesome with customer service, and a great sales person. Getting a vehicle ask for him! We got a Tundra 2019!

The entire staff was very friendly, beginning with our Sales Consultant, Bernard Ewing, to the Sales Manager, Brent Totten, and finally with the Finance Manager, Joe Colletta. We came in knowing what we wanted and everyone helped streamline the process.

Great service department and waiting room as they get the job done. I just had my 110,000 mile maintenance and I have confidence that their work will keep me on the road - safe!
Highly recommend Don jacobs Toyota to all

Mike Hogan is a wonderful sales associate. A pleasure to work with!

Knowledgeable & pleasant staff and always enjoy the great coffee & donuts. Another plus is getting the complementary car wash love it!!!

Steve Jacobs does a great job of streamlining the buying process.

Coming into Don Jacobs Toyota I was very nervous. This was my first big purchase made on my own without the help of my parents. From the moment I walked in I was instantly greeted by the salesman Shaun. I told him that I was very nervous about making such a big purchase on my own and he made the entire experience great for me. I began to explain all of the features and price range I was looking for. He was able to find everything I was looking for. I am now a proud owner of a 2016 toyota corolla thanks to Shaun and the Don Jacobs team!

Very disappointed with their service. I have taken multiple friends to their facility and myself attempted to purchase/lease cars, but always felt the people were not upfront and cordial, but sneaky and rude. Now I tried to take a basic service from them, but the service person was impolite and manner-less. If you think you can have this attitude and expect us trapped with your lousy service, then you are wrong. We will travel 20miles where people will smile at us and even they can not accommodate our request, still be respectful...proximity is not the only criteria that gains business!!!

They were good to work with I got an issue with my front bumper we'll see if they fix it

The facility is clean and the people in the service area and showroom are nice. Alex Handwerker checked me in and was good to work with. I was offered a ride to another location while my car was being serviced, but I opted to wait at the dealership. The snacks in the waiting area are appreciated. Also liked the quieter room nearby where I could read and make some private calls. Almost forgot - I like the car wash coupon too.

What a great car buying experience - thank you to Meriah, Scott and Walter for showing concern toward us as people instead of just their bottom line. We highly recommend checking out Don Jacobs Toyota - great cars and great deals!

Everyone that I had contact with was very helpful, friendly, courteous, knowledgeable and professional. It was a great experience!

Dave was great to work with and Tom too. I went in on a whim and walked out with a new (to me) vehicle. Everything was easier than I thought it would be and it made my car-buying experience an enjoyable one.

If I could give fewer stars I would. They are the embodiment of every dishonest, slimy car salesman stereotype out there. DO NOT SHOP HERE.

I went to Don Jacobs searching for a Rav4. Everything was going smoothly. I went for a test drive and getting the value of my trade in. Once it came time to talk about the payments, the mood changed. They really wanted this sale and I wasn't sure if I wanted to spend that much money. I told the salesperson I would think about it. I asked for my keys back from them evaluating my trade in and they would not give them back. The manager got involved also trying for the sale. All I wanted was my keys back to leave.

Came in on the weekend after seeing the deals online for their 2015 Corolla selection.Car quality was good (very clean) with an extremely deep selection of offerings and plenty of fine alternative options.
However, the two members of the sales staff I worked with were awkward and quite aloof. I didn't feel right giving my business to a place I wasn't comfortable with so I ended up buying from dealer in MKE.

There's nothing I hate the most than to have to deal with games when buying a car. Surprisingly with this dealership from the moment I contacted them negotiations where smooth and right to the can't/can do. Their service has been fenomenal. I have referred friends to them and their feedback has been the same. I have gone to other Toyota dealeships to get my car serviced but it's just not the same. The GM Dustin from that location really knows what customer service and referals are about!!!!

Do not buy used car or finance If you want to buy a car or finance I ll recommend you another dealer all the good reviews is because that s people that they re friends with them they sold me a car with problem The first car they sold me it wasn t the car they offer me and I had electric problems and the second one have problems and they don t want to fix it charging me $500 and I have been with the car for a week. remember if you want a Toyota you can find it on any other dealership all you Gotta do look for it taking youre time. Thank you if you read my review and the advice Other way you ll go through like I did

The owner came out and introdiced himself. He spoke highly of his staff . I came in the next day because of this personal aspect ..... I did get the vehicle I wanted. No price haggling. Also less personal.

Do NOT go to Don Jacobs Toyota. We dealt with Jean and Scott. They were not upfront with us. Scott was rude and dismissive. We ended up going to Boucher and had a much better experience. There are so many choices to buy cars in the Milwaukee Metro area. I will not return to Don Jacobs or recommend them.

Kyle was awesome, got my car and Kyle helped me work out payments I could afford. For a first time car owner, it was for perfect experience.

Pretty disappointed in there honesty when it comes to used cars. Recently purchased a Toyota Matrix from them. When I test drove it I heard a rattling, they said theyd look at it. Test drove it again and there was no noise. Drove out of the lot there the noise was again! They lied to my face. Got it looked at, and found out the heat shield was half broken off! Then to top it off my car wouldn t start at the gas station, had to get it towed and had to get a new starter put in. I got the car less than a month ago! I ll never be purchasing from here again.

NOT the place to buy a used car, especially if it isn't a toyota. I bought a Hyundai Santa fe from here in Dec. It didn't come with a front license plate holder or a spare key. After being promised both asap, I waited awhile then contacted my salesperson Manny's boss AJ. AJ probably should worry more about being thorough in his job then trying to sound like a disc jockey. 5 months later still no front license plate holder or spare key AND NOT RETURNING PHONE CALLS. Not a great way to do business. I won't buy another car here, but I will leave an honest review. It looks like you have plenty of others on here. Working with the finance person was a joke. His main goal was to get me to sign on the dotted line and told us we could refinance for free and any financial institution. Obviously lying. Way too much information about his personal life with unnecessary and inappropriate comments. I also brought my car in here shortly after I bought it and when I went to pick it up but they couldn't find it. They also did an estimate on some minor body damage and forgot to give me the paper with the estimate amount. WOW! Impressive company.

In response to your 4-30 response, I've noticed that you have the same cookie cutter response to everyone's complaints on here. The question is do you really actually read these and do anything about them. Do you even talk to the people mentioned? It looks like the same mistakes are made over and over. You still haven't addressed the issue about getting the spare key to me that you promised.

This dealership is horrible. Had my Tundra there 3 times for wheel bearings and in the end they forgot to tighten my rear brake caliper and it almost fell off. Not only are they bad but they are a huge safety concern.

I complained to the service manager Jose Rivera and general manager Dustin Boundy.

They did nothing.

We had a phenomenal experience at Don Jacobs Toyota today! The entire process really started on Wednesday when I submitted an inquiry with Kelly Blue Book about the value of our current truck. Jean contacted me that day to say they were interested in making me an offer on my truck and that there was a newer Ram 1500 available that had been traded in to them. We made an appointment for Saturday to see the truck. When we arrived we were greeted by Max, one of the salesmen. He was aware of our interest and got the truck ready for a test drive. Max was incredibly helpful and a pleasure to work with. He asked about our needs as far as the vehicle went (payment, terms, etc.) and worked with his group to get us what we wanted. His knowledge of the finance process really put us at ease. We were handed off to Walt for our paperwork. Another great guy! Easy to talk to and walked us through everything so we understood exactly what we were getting and what we would be paying for it. Presented us with options and didn't pressure us to do anything. By far the best experience we have ever had purchasing a vehicle! The next time we are in the market for a vehicle, we will definitely be back! Thank you for the great experience. We could not be happier!

Great car from a great dealership! Love my 2019 Prius XLE AWD-e - all black, inside and out - including the wheel covers professionally painted black by Don Jacobs Toyota! Getting 64+ mpg!! In style! Thank you Don Jacobs (Brent and Aaron and everyone else). Ken

Overall I had a good experience. I recently got a used Rav4 and needed my first oil change with the new car. The staff person who helped me seemed to misunderstand that I was a brand new costumer to Don Jacobs Toyota and made multiple trips back and forth to my vehicle to gather all the necessary information. They did find a coupon for me that saved me $5 which was a pleasant surprise. Starting my visit by asking if I had ever been there before probably could have saved 5-10 minutes of wasted time. I was impressed with the service and the pice and will be back in the future for other service needs.

They ripped me off! as first time car buyer they sold me a use car for a very high price by the time I'm done paying the car is like bought a. brand new carbut blame on me for not reading the paperwork before signing. So make sure u read before signing.

My experience here was pleasant. The staff at Don Jacobs were very helpful and willing to work with me. They gave me good advice for taking care of my other vehicle. Overall I enjoyed my experiences here.

Great pre-sales and sales representatives! Questions they could not answer were quickly found with acceptable answers. Big part of reason I bought the car.

However, requested the certified 2015 Highlander XLE be prepped and inspected prior to sale in case I bought on the spot (I did). Less than three days later two defective items (photo shows splash guard had missing bolts), which should have been part of pre-sales checklist, failed. Luckily, the car is still under factory warranty and repairs 400+ miles away occurred with no challenge.

As of July 16 2020, Milwaukee County has a mask ordinance in place requiring everyone over 3 to wear a mask when in public and in close proximity to other people. On July 23, The shuttle driver at this location refused to wear a mask, and refused to enforce this rule on others riding the shuttle (also, the shuttle was packed to full capacity), risking the health and safety of everyone involved.

We have been very satisfied with the service we have received so far from all the staff at Don Jacobs. We recently went car shopping and found a Scion that we really liked there. Alan Whitsom was the salesperson and made sure we had everything we needed and all of our questions were answered. After we drove the car from the lot, we realized there were a couple of glitches in the car that needed to be taken care of. The service department was wonderful in getting the car in and the repairs done. We would definitely recommend this dealership to anyone.

Service Advisor Gary McCulloch was very helpful and gave some insight as to what was or could be the issue with my vehicle. Shuttle service is a big plus! Coffee, doughnut and TV while waiting for shuttle or service is very nice. Quick response via text messaging is great...convenient. And my vehicle is running fine now! Thank you.

The service on my car was solid and the staff is friendly. The waiting area is reasonably comfortable and stocked with donuts.

The courtesy rides are a welcome amenity and well run - though I had one driver that was strangely braggadocios of his family. Even so, he had a certain rude charm.

I was disappointed to have a materials charge added to my service for materials, disposal, etc. since my work was for a completely electronic calibration, but whatever. Now I know the quoted prices aren't super transparent. I'd ask about that charge if you're looking for a quote. For what it's worth, it seemed like it was a straight percentage, and you could calculate it on your own for any given job.

Frank and Matt are the most ignorant people at their parts dept . Simply they don t want to do their job and assist customer the right way. First I met frank and then he decided to disappear and let Matt to deal with me. After asking about parts pricing I asked Matt to provide me with parts number or a quote with pricing he said he can t Print out nothing and He asked me to come and speak to his manager the next morning . His excuse that I could take his quote and go shop around . Guys remember the online innovation does exists and you are not only the Toyota dealer , you need to know it s super easy to get parts number and quotes on line but since you are 5 min away from my place i decided to give you the business .

I recently purchased 2018 Avalon from Don Jacobs Toyota...and the experience was horrible. The car price was decent but the overall experience was beyond worst. I was given only 1 Key Fob with the new car which I only realized after I reached home with the new car. When I inquired about the 2nd Key Fob (Multiple phone calls), I was told they can not locate it and eventually agreed to order me a new key fob. Calling again (No one called me back to follow-up) after a few days, I was told the manager Tegan FORGOT to order my the new Key Fob. It was finally ordered when Steve Jacobs (New Car Sales Manager) helped me after several calls. Once the Key Fob was available, I was told it will be programmed the same day. I reach the Dealership and the service department told me they have no time for me and I have to come after 3 days to get it programmed. I called Steve Jacobs and he finally set up the appointment for the same day. But the overall experience was just traumatic. After buying the car..every time I called, everyone was busy and had no time for me...everyone was available when I was buying the car. It appeared that if Steve had not helped, I would not have got my 2nd key ever (He is the only reason for 2 stars otherwise it would have been 1 Star. I am thinking about not to go even for free service to Don Jacobs Toyota.

The owner's son and the salesman both lied to me. Told me the car was flawless with no dings. Took a flight from 1100 miles away and gave them a down payment ahead of time to hold it for me. Once I picked up the car realised there was flaws all over and over spray from them doing repairs to sale the car. Not only that they didn't even use the correct color on the bumpers. This car was even toyota certified. What kind of dealership can't even match paint? They pretty much gave me the finger after that. They waited till return period was over to tell me to take a hike.

OMG Thank you EDWIN! He helped my mother and I get a 2017 Toyota iM. In love. He also kept giving my daughter treats haha and she was definitely happy. An outgoing guy. Definitely would recommend Edwin, definitely cares about others compared to most sale reps. I hope good karma comes down his way for his excellence. I work for a bankruptcy law firm, and will recommend him when my clients are searching for a vehicle.

The staff and service is superb. Great way for auto maintenance.

DON'T BUY FROM HERE!!!!!!!! They will take advantage of you as much as possible and have no concept of how to treat loyal customers. And if you decide not to purchase a vehicle, after the manager screams at you as if he wants to fight you, they will lower the cost below your asking price just to mock you. Horrifically immature! Please, advise everyone you know not to come here. I beg you. You will be glad you didn't.

Had a great experience dealing with this dealer while selling a car. Especially Brent, the manger made the process so easy and smooth. Would highly recommend him!!