Don Jacobs Toyota Review

I usually work with another dealership but wanted a Toyota so
I stopped by looking for a used vehicle for my son.This being the first time my son was buying a vehicle I let him talk with the salesperson. Luckily he ended up working with Bernard. He took the time to make sure my son got the vehicle that fit his needs and most importantly his budget. The whole process from the sales side to the finance side was a great experience. After the delivery one of the owners Steve Jacobs came out and shook our hands and let us know if we need anything we can give him a call, this was a great touch on an already great service.

Kyle always goes the extra mile. This guy is a rockstar.

My experience with Don Jacobs Toyota has been nothing but positive. Even though I am in Arizona their customer service was impeccable I meeting my needs. If I am ever in the Milwaukee area with my Highlander I will be sure to go to Don Jacobs Toyota for any service needs.

Never had a problem. Fast service. Where I lease my car from, and have had professionals at every step.

Garry in-service is awesome. Very pleasant and easy to work with.

Purchased a new Camry Hybrid. Goran & Steve Jacobs made it a pleasant buying experience. I have used their service department in the past for my Rav4 that I purchased 12 years ago with DJ and have always had great service. I look forward to the great service they will bring to me on my Camry now.

Terribly disappointed. Realized I had an issue with my car after I bought it. Toyota techs should have known about this issue and disclosed it before I bought it. They didnt. $300 later and I'm still waiting for a damn phone call to let me know if they are going to help. They should have paid for this. instead they pushed me aside. Horrible communication. Never again

AJ and the service team at Don Jacobs Toyota turned our damaged run flat tire situation around and delivered on getting us back on the road in short order. Awesome customer service.

Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not because I have metals caps on the tires and they were corroded together. This is perfectly acceptable, the issue that I have is, no one told me this and when I went to leave I informed the gentleman at the counter that my tire pressure light was still on even though the tires seemed full. He asked me to bring the car back in and he would take care of it there.
After one of the employees tried for a while I told him to just leave it before he damaged the tire, which I would take care of it myself. Keep in mind no one has informed me about the metal caps issue at this point.
When I got home I noticed the tire was a bit low but not much, I figured I d the tire after work. That night I went to work and in the morning I noticed my tire was completely flat. I drove the car to the vehicle maintenance personnel at my job (Full time Military member). The cap broke right off with little effort. So I spent my morning changing my tire and the taking my car into Don Jacob. Later that day when I went in to figure out what was my next step, I encountered my real problem.
I was in my uniform because I had to go to work right after that, the gentleman that was helping me out was very short with his coworkers but I m sure that had a lot to do with the fact that he had a disgruntle customer in full military uniform (not my intention but I was running late for work). When I spoke to that manager, he seemed annoyed that I was even bringing it up to him at all. I told him that the biggest issue I had was that when I went in I did not have a flat tire, I did not have any issues with a flat tire and in under thirty miles after leaving his building I had a flight tire from damage to the tire valve. He s reply that s not my problem, this is a very common issue. None of my people touched your tires or would have used a tool to it. Even though they attempted to fill my tires on more than one occasion and I believe an employee did use a tool then I asked him if their cameras would be able to see if hand pliers were used, seeing as it happened when I was parked in front of one of their main cameras. At this point the manager looked at me with content and smirked as he stated I don t need to, I asked my guys if they used pliers. I get it that s what they said, but if you have a camera readily available and a customer is asking if you can take a look, isn t it worth taking a look?
Don Jacob Toyota says they value their customers, but I can tell you the way I was talked to I didn t feel valued, I felt as if it didn t matter what I could have said or even if they did find video proof on their cameras, that no matter what oi would have been in the wrong, while talking to the manager I never once felt an ounce of respect in his domineer, tone or general actions. I understand that me being upset didn t help, even if I did work a thirteen our shift to come out to a flat tire and employees that really don t seem to care what so ever towards my issue.
As much as having a flat tire, right after work annoyed me, what bothered me the most was feeling like the staff members could care less about me as a person
My overall experience with Don Jacob Toyota based off of the last few years, if you re looking for mediocre work to be done at above mediocre pricing, this is the place to go. If you find that they have done something wrong on your vehicle, prepare to be blamed. If you re looking for respect as a veteran, stop by on Veterans Day.

AJ was kind, curteous and very detailed with what was going to be done on my car and what needed to be done soon to keep my car in top running condition.

Our daughter, who lives in Milwaukee, had to have car repairs in early February of 2021. As we live across the state it was necessary for us to communicate via phone. AJ was the person we dealt with when questions arose.He was cordial, knowledgable and he satisfied all our concerns. We are so glad that there is a reliable business that our daughter can take her car to in the future. 5 stars to Don Jacobs Toyota.

We bought a used car from them & had some issues with it. Their customer service was awful. They never resolved our issues. We would never buy from them again. Responding to your comments: I think if you focus on returning phone calls & resolving issues, versus responding politely to these comments, you wouldn't have to deal with unhappy customers & negative comments.

Since we traveled for quite a distance to make the deal, I found the time we spent there was well worth what little time we did wait. I found the salesperson, Basil Richmond, very helpful and knowledgeable. No hidden agendas! May refer friends and family members to Don Jacobs Toyota.

Absolutely fantastic car buying experience. I could not be happier with the personal service I received from their friendly staff.

I have been with Toyota my whole life. They really do everything they can to get you a car. Excellent customer service!!

AJ is very friendly and helpful. Great communication. Always a great experience.

The service person i worked with AJ was very professional, Curtis and witty. Great job. I look forward to the coming appointments.

What we liked about our experience was working with Cory Gordon. He was very accommodating and made sure we were completely satisfied with our purchase. I can honestly say he went out of his way to make sure we were satisfied. We look forward to a continued relationship with Don Jacobs and hopefully Cory will be there the next time.

I had to edit my review. My first experience here was wonderful, but then the service department declined and declined every time. It reached a point where I had no faith that they were changing my oil when I took it in for a full service. They certainly didn t rotate the tires. They also didn t fill the tires, leaving the light on my dashboard glowing for tire air after my service. They also neglected to wash the vehicle on that nice evening. I thought I would give them one last shot. I tried to schedule my appointment over the phone, but no one answered. So, I resorted to trying online. My car needed new tires. I added that to the service plan thinking that it would tell me a price, but there was no price quoted. I called the dealership and no one got back to me. I ended up calling corporate to report my issues after the front desk just kept transferring me to the service department s voice mail. Finally, a service manager called me and said, ya, I got a paper put on my desk today. You want to tell me what this is all about? I was so angered by his tone that I canceled my appointment and will never return. Apparently, there is no one responsible there to handle complaints.

Very pleasant experience. The staff was very knowledgable, efficient and very responsive to questions even after the purchase.

My daughter worked hard to save her money to get this used car. She found a car there. Got it home wouldn't start and she has now been in the 4th car rental and she still can't drive the car because they can't find the problem, this is now month 3 still in a rental. Toyota car service area was great they did all they could and yet the car is a Lemon. We are now in a discussion for a refund of her down payment. Lets see how this goes. You're not only loosing one family sale but all of us.

Update: We met with Dustin (GM) & Scott yesterday and after a lengthy but funny conversation we all agreed a newer car was needed. Our concern was her staying in her budget for a monthly payment. Dustin worked his magic and Just like that she left with a car that was much better and one that she loved. Shout out to Don Jacobs for keeping a happy customer and Save that Lexus I'm coming back to get it. All Smiles

I wouldn't hesitate to purchase another vehicle here.

Eddie Reyes the salesman is amazing. He will tell you how things are and wont beat around the bush. Very honest and humble. I got my first and third vehicle with him and definetly recommend anyone to give him a call or email him.

Meriah was extremely helpful along with straight forward upfront pricing purchasing my new used car was a pleasure. I recommend Don Jacobs Toyota

They did everything they needed to do to make sure I got what I wanted, the payment was a little more then I wanted to pay but I got what I wanted. I went to Wilde Toyota in 2019 and they turned me away right away, they wouldn t even try to get me approved. So yes they get 5 starts for me!!

My favorite dealership is Don Jacobs, I used to be anti dealership but they turned me around. Very helpful staff and I can always get my car serviced quickly. Waiting room always stocked with coffee and snacks, TV, very clean bathrooms.

All was good until the end when all we asked for was a detail job for minor scratches and they only buffed out the trunk the outside of the car looked horrible

These people are racist and will hustle you dont go there!!

The customer service was great, even before we got there Julius was great. Car is better than could have hoped for.

I just bought a car from salesman Shaun Sutter at Don Jacobs Toyota. I've got nothing but good things to say about Shaun. He is polite, friendly, knowledgeable and respectful, a pleasure to work with. Used car salesmen often have the reputation of being sleazy, but Shaun is the exact opposite. I highly recommend him.

Great Dealership. I bought a brand new Prius Prime from them 2 months ago. I love my car. I have bought 4 plug in vehicles from this location and I loved every one of them they have a great service department as well. I just ordered a roof rack for my car and it was there in just 3 days. My car is great on gas so I don't have to go to the gas station as much. I just plug my car into a regular outlet in the garage at night and poof I have energy to get to work and back and run errands. Did I say I love my Prius Plug in... cuz I do.

Battery on my 4Runner was running extremely low and I was worried that it wouldn't work on Saturday when temps were supposed to be extremely low. Gary moved my Saturday appointment to Friday and replaced the battery to make sure I don't have issues the next day. Thank you.

The staff was very friendly and willing to help. I had very efficient service!

I requested a quote for a vehicle through their website and received a quick response but when I drove there to purchase the car, they denied the quote they had sent me and raised the price to msrp. It would ve been great if they had called me to tell me the over the phone so I wouldn t have wasted my whole day. They need better communication between the sales people and I would recommend to anyone who doesn t want to waste their time, call the sales manager to confirm their internet pricing before going in. They have a horrible process for web requests.

Looking to get my car serviced for the first time went to check this place out. Very friendly.

Nick Gorjestani is great! This was my second lease at Don Jacobs and I get the feeling they really do care. Highly recommend!

We worked with Shaun and he was so helpful and accommodating for us. He helped us get a great interest rate and we love our new Van! Thank you!

Had an amazing experience with Heddy highly recommend her!!

I had really enjoyed our salesman, and my wife and I both came in and bought new cars. Roughly 2 months after buying my new car the seat started to bubble. They said they were going to fix it after 2 hours waiting for the 5000 mile normal maintenance. Then months later no response, I learned my salesman was no longer there. They would not return my calls so I asked for a manager, and he was unprofessional making comments "I can't go punch the guy in the face to call you". Finally someone called me back and said this was normal wear and tear. It's my fault for sitting on my seat. 6'1 160lb and I ruined my seat by sitting on it. I will never go back here for anything.

Be careful and check CARFAX, like many dealers, they but at auction. Check car history and states of domicile. Not all states are as strict in consumer protection as WI. Salesperson was nice.

Their internet sales team is the best in the Milwaukee area. Always fast responses to questions and quotes without any BS.

I honestly feel bad for not buying my car there (and who has ever felt bad for a dealership?), but they didn't have the specific one I wanted and I wanted to buy that same day.

As with most dealers, prices high, though decent service.

Great to work with - quick sale of my vehicle without a run around. Cut me a check in 20 minutes.

I had a great experience working with David and Bernard! Working with a couple of other dealerships that didn't listen to me about my budget it was definitely refreshing to be able to tell David what I needed and have him listen without question. I highly recommend talking to them if you're looking for a new vehicle!

Eddie our service advisor was a saint! Daughter s car bought from DJ was having a grinding noise and was taken to a Toyota dealership in Appleton where she lives. They did not address nor find the obvious cause. I brought her car in early Saturday morning before Christmas without an appointment and Eddie was able to squeeze us in and was able to fully correct the issues and perform preventive repairs. We will be forever grateful to Eddie and the DJ team!

Great parts Department , nice sales staff, had a pleasant visit there getting a price on a car, purchased the car there, I love Bernard the salesman

If you are thinking Toyota anything. Don Jacobs is the place to go. Adam is the person to go to for all your sales or leasing questions and concerns. He was patient, easy going and honest about the entire process. Jessica went above and beyond to make sure I received the best loan to finance my car. I couldn t have asked for a better duo. So grateful to have come across these two today. <3

Good service, professional staff. If you want dealership quality repairs go to Don Jacobs.

If your taking your vehicle in for service here make sure you talk to AJ, if hes not currently available, you wait for AJ. I dropped my car off for a pretty decent amount of work to be done. It did take a little longer than they predicted, however they did a fantastic job, and my car drives like a dream. I will most likely be a repeat customer.

Sincerely disappointed with the vehicle we purchased late last October. As a young family, we have put over 1,000 of maintenance into already with no help from the dealership. We understand that we did not purchase any warranty, however with the idea that we were purchasing a "certified" used vehicle, we definitely did not expect to have put so much money into it in less than a year. We have about 1,000 more of work to go. Highly disappointed as this was our first car purchase and we thought we went to a reputable dealership that would help us find the most affordable family vehicle.

****updated****
Less than 24 hours after I posted the review, Dustin The general manager gave me a call. Everything my car needed was taken care of free of charge. AJ was really wonderful in making sure that all of our questions were answered and really going above and beyond to help us.

Was greeted when we first walked in the door. I told the salesman we had an appointment to test drive a specific vehicle and he said ok which on is it. They didn t have the vehicle pulled out or know I was coming so I don t know what the appointment was for other then just the people who contacted me trying to get me to the store. Having the vehicle ready would have been nice but they had to walk around in a snow storm and find it. The salesman was very polite and courteous , Matt was his name, while helping us through the sale. He went as far to find me floor mats because the used vehicle I was buying didn t have any. Financing department takes forever that has not changed over the years for some reason even with all the technology.

I just love the people and how they help you in finance troubles and get you back on track.

I was with a friend and she got a good deal on the car she bought

Very unprofessional behaviors by one of the sales guy.

Very courteous people and very smooth interaction with the service department. The shuttle they offer is nice to have when your vehicle is in for service, and the shuttle drivers are very pleasant.

Jonathan was awesome! I was very stressed out when I called the dealership and from the moment we spoke he put me at ease. He was knowledgeable and kept me informed every step of the way. Honestly, I have never had such a wonderful customer service experience in my life. He was personable but also handled every encounter as a professional. He truly made my experience a positive one. Karli in the rental unit was also fantastic. She did an excellent job explaining to me my options, reached out to my insurance company, and was clear on the entire rental process. You have a wonderful team at DJ Toyota. You can also tell how much your staff likes each other and coming to work which makes a huge different to the customer. They treat each other with kindness and are also professional. You should be incredibly proud of the team you have developed in your service center. They are exceptional.

i received a Toyota Sienna power door recall in October of 2017 and immediately called Don Jacobs Toyota to schedule my prescribed repair. I was told they would order the part and someone would be in touch in ' a week' to schedule the repair. After no communication for a month and I called back. They apologized and was told someone would check on 'the part' and call me back that day. No callback. I repeated this 30 days later: exact same story, promised they would check on it and no callback. 3 months later and I never heard back after my 3 attempts. I guess if there's no money in it for them, their customers' safety is of little importance.

Every time I purchase from Don Jacobs Toyota I have a great experience. They are kind, patient, and helpful. I couldn't ask for anything better.

My most recent purchase was with Bernard. His service was an absolute pleasure. Again, he was kind, patient and helpful.

There is a reason why I am loyal to Don Jacobs Toyota. I highly suggest these people and this facility.

This was the first time to get an oil change for my Toyota I was greeted right away. Everyone was very friendly! I was confident in their ability to do their job.

I never heard about $105.00, Oil change, Came this morning for oil change and ignorant service guy says we need to do rotation, i thought i that is included, however move on, supposley my total 89.95 plus tax, end it paying over 105.00, that is the most rip off, we thought we are buying the new sienna from this place, but that won't happen, and wont come again to this place, enjoy the money you stole, don't come to this place, they will rip you off in a way or another, im putting this review everywhere

We liked working with Edwin. Very knowledgeable and not pushy. Gave us a good deal on our trade in. Didn't ask us to add a million useless services when financing.

This was the only Toyota dealership between the IL state line and Milwaukee that was willing to work with us to find the specific vehicle we wanted. The others all wanted to just sell what they had on the lot regardless of what we wanted. One in Milwaukee didn't know anything about the hybrid model we wanted, the one in Racine was bullying and kept calling me by the wrong name, and the carmax didn't want to find/order any cars. Patrick Murray spent hours working with us to find our car and he spent another hour going over the newer tech in the vehicle and how best to use it. This was outstanding service!

Jenelle was awesome and I got the perfect car. It was a great experience

Steve Jacobs himself worked along side my salesman Robert making sure I received the best deal from his dealership. It's nice knowing that there are still people as detailed as me left in the world. I couldn't be happier with their service from start to finish. I'm sure glad to be back at Don Jacobs Toyota.

The Service Adviser, Paul, treated me like I was his only customer. He was very attentive and professional. I was comfortable around him. The shuttle drivers, David & Cory, were excellent as always. I have been a customer 5 times since 2001 and have had all my service performed at their facility. Other than my initial "bla, rough-around-the-edges" salesman back in 2001, I have had nothing but GREAT individuals to deal with at D.J. ... especially in Service. I am very happy and will definitely return for my next vehicle.

I never heard about $105.00, Oil change, Came this morning for oil change and ignorant service guy says we need to do rotation, i thought i that is included, however move on, supposley my total 89.95 plus tax, end it paying over 105.00, that is the most rip off, we thought we are buying the new sienna from this place, but that won't happen, and wont come again to this place, enjoy the money you stole, don't come to this place, they will rip you off in a way or another, im putting this review everywhere!

Chairs in waiting room spaced out. Places to sit outside. Good snacks. It took over an hour for an oil change.

Very happy this time. The service writer was great and polite and has 5 girls. Great experience today, hasn't always been that way but a good service writer sets the tone for your visit.

Please don't buy a used vehicle from this dealership! Or at the very least don't buy a Non-Toyota, or Non-Certified Vehicle, from them. My experience purchasing a car from them was abysmal from start to finish. Additionally, they are either shady or incompetent.
The first issue I ran into with the dealership was the lack of communication. After finding a car on their website I made an appointment to see the car, but when I arrived no one knew about it and the person I made the appointment was not in that day. Okay, so another sales representative helps me with the test drive and purchasing the vehicle. After purchase, everything else goes downhill. I take the car to a Ford Dealership for a safety recall and mention the car is hesitating during acceleration. Their diagnosis is a stuck Torque Converter and state the car needs a new transmission ($4,000+ repair). I then try to contact the Don Jabobs Sales Representative that helped me with the purchase, but he won t respond back to me. Great communication! While I m waiting for a response from Don Jacobs, I take my car to a local transmission shop for a second opinion on the faulty transmission, where they back the findings of the Ford Dealership. Still no word back from my Sales Representative, so I call and make an appointment to meet with one of the Don Jacobs managers to see if they can help in anyway, and he requests that his technicians look at the vehicle. I leave the vehicle with them for a day and get a call a couple hours late from the technician that nothing is wrong with the transmission, he states that they test drove it and no lights came on and the computer was reading in normal parameters. He then says that the Ford dealer must have better access to the computer because he can t replicate what they were seeing so he suggests I call them and ask me how the other technicians found the issue. Seriously? Okay, so I call back the Ford dealership and they walk me through how they tested the transmission, which was simply driving the vehicle and monitoring the RPMs, and that the transmission is shifting at incorrect intervals. I leave this message with the technician and get no response. The next day I pick up my vehicle, and a different technician tells me the car is in perfect shape. So now I have a car that I actually like, but that will cost me more to get running correctly, because Don Jacobs is incompetent and does not care. So in closing, please don t buy a car from this dealership.

Two hours for an oil change. Unorganized. Took at least 20 plus minutes to even be acknowledged even after walking up to counter. Was told to go back to car. Ouch. Rude. Awful. Never again.

I was in the market for a 2011 or newer Scion TC. After doing my research it has the dependability of a Camry and the sportiness of a Celica. I found one online at Don Jacob's Toyota for a below market price. Patrick was my sales associate and was great. The car was clean and ready for a test drive and he knew his Toyotas. He answered any questions I had to the best of his ability. Purchased the car As Is due to the great price but was told it got a full safety inspection new tires, oil change, and all services up to date. Had a issue after purchase that most used car lots would just say tough luck. Patrick told me to bring the car in and they fixed it no questions asked. AJ in service went above and beyond and even let me rent a 2019 Rav4 at no extra charge. So glad I got my car at a DJT instead of a private sale or a bargain used car lot! I highly recommend Don Jacob's and want to thank Patrick and AJ for all the help and great service.

As always, an excellent experience with DJT. Great people, great work, great quality. Would recommend them for just about anything you need done on your car.

The place is under staffed. I went there on a Saturday to shop for a truck. Someone asked if I needed help and said they would get to me. I waited 15 mins on top if the 10 mins if already waiting for someone. No one came back to help me about buying a truck

I own a 2019 toyota tocamo and the crash sensor wasnt work the way it should so i make appointment to have it look at jan 9 2019 and when i got the the manager of service name aj white ask me what was go on i let he no the mine crash sensor was go off when i had no one in front of me and he said i have my top tech look at it. Then a hour later he let me no that he need more time to reprogram the sensor so he go me a rental car and when i get my truck back i work great u need work done go there u will be very happy that u did because iam happy that i did

Had a good experience with salesperson I dealt with. He was not pushy by any means and listened, that was the reason I ended up coming to this dealership. They answered my questions when I started looking instead of having sales people call me up ignoring the initial car questions I submitted unlike others. Their service department I feel has gotten worse since I started coming here though. Fortunately I do not generally experience issues them constantly trying to sell me on extra's as I know most dealer service departments do but I think they overbook themselves. A standard service appointment should not take more then an hour! Very disappointed that the time I have sat there seem to increase more and more every time. Feels like because I used the coupon they emailed me that it's ok to take longer, it is NOT. Are you going to now provide me a better discount or free oil change for additional time you have now taken out of my work day?? Friendly staff at the counter does not offset this issue.

I didn't catch her name but the lady in the parts department today 8/29 was very pleasant to deal with I had to come back with the wrong parts and it was no big deal. Thank you Don jacobs parts department.

I was greeted by a very personable and resourceful service advisor by the name of Alex Handwerker. Alex took time to explain brake issues that the tech found during the tire rotation and oil change. As I live in Union Grove, getting service can be a problem given the time and distance. Alex suggested a rental vehicle might be a good option for me. The rental fee was very affordable and I didn't want to risk having a brake problem if I delayed the repair. It was a good experience and one that has me thinking of making the trip for future service.
Years ago I took my Toyota to Gentile and found their "service advisors" disinterested, detached and outright arrogant when it came to interacting with clients. I never went back. For the better part of the last 25 years I have taken my Toyota products to Hartnell Chevy in Paddock Lake. Thanks to Alex, I am rethinking where I will be coming for future service.
Nick in your car rental dept was also a big help. As this was my first time to drive a keyless vehicle, he patiently showed me all I needed to know to get from the shop to home and back without so much as a scratch.
Please congratulate Alex and Nick for great customer service. It can be hard to find these days!

Patrick Murray is a awesome sales person there. Ask for him. He helped us buy 2 cars. It was my best experience at a dealership.