I absolutely love going into this branch! The staff are super nice, especially Michelle who handles any issues I may have promptly and expeditiously. The Lions are regal and the architecture on the walls and ceiling are great. Feels more like a museum than a bank.
sunday December 13 at 954am i deposited 450.00 throught the dollar bank in crafton. The first atm said i wasnt eligible. So i used the second atm. I put in 9 fifties. It returned 8 saying it couldn't read the bills. I reinserted them. It took it and gave me a receipt. Now the deposit doesnt show on my phone app. It doesnt show on the telephone when i called.
Where is my money.
I wish I could leave zero stars as one is far too good of a review for this banking establishment. From the start, this bank left a lot to be desired. Due to us building a custom home and the builder had a working relationship with them, we took their suggestion to use them to finance. The first of many red flags was that we were unable to make our payments online. That is unless we had a checking or savings account with them. Neither would benefit us as we are located in the southeast and they have no branches near us. The savings account offered no real interest compared to others, and the checking account would actually cost us money on a monthly basis. Information that we should of known upfront. So, our checks were mailed off every month with a stamp. With us making every payment on our construction loan we knew it was soon turning to permanent. With the lack of customer service, no online pay, and overall frustration with them, coupled with dropping mortgage rates we decided to refinance with another lender. During the refi, the loan should of went permanent and the interest only payment would change to interest plus principle and escrow. Those coupons never came, it was still the interest only that was due according to our monthly statement. Feeling something was wrongs I called Dollar Bank to inquire. After getting bounced between departments and helpless representatives, I was finally told that the refi was almost complete, to make the interest payment and call if anything changed. I also should of received a packet showing the loan changing to perm, but informed them I didn t and to resend it. I made another payment of interest only waiting for the packet which again never came. Then I received statement for $0.00 15 days later, showing it was paid. To my surprise, Dollar Bank reported to my credit I had 2 missed payments. When I was alerted, I called to inquire. I had all my documentation, all my statements, etc. The helpless rep and supervisor I spoke with both only had 4 or 5 sentences that were basically on repeat stating I should have known to make more payments . Yes, it did seem odd which is why I called to confirm what was needed. All I did was what they advised me to and somehow I am penalized for It. I made the effort several times to see if there was a mistake. I am not a banker and not familiar of refi process behind closed doors. You would think a customer calling asking if they should pay more then what the coupon statement that was sent to the house would raise an eyebrow. Nope, not one apparently. Then I call again since this has escalated beyond my imagination you would think they would help me with THEIR mistake. No, they did not. I now am paying for it in a late fee and major dent to my perfect credit score that had no late or missed payments in the last 20 years. 20 years!!!! Avoid this bank like you would Covid. There isn t anything they can offer that would entice me to be their customer or responsible for my money, ever. I personally doing what I can to warn anyone and everyone to stay away. They will be reported to the BBB, as I do have all my documentation and proof. It wasn t an empty threat on the phone to avoid a $50 late charge. A simple correction on their end, either during one of the multiple times I called and brought it to their attention, or my last call to try and fix it after the fact. The worst company I ve ever dealt with. Save yourself the trouble, do business elsewhere. Anywhere else.
Loved the local bank but the when I had a problem and had to deal with other departments it was horrible service. They put an administrative hold on my account with over $9000 in it because they THOUGHT it was compromised. My auto pays were returned "insufficient funds"!! Even after I told them it was not compromised they continued the hold for FOUR MONTHS!! Then they reported me for not paying on my credit card which lowered my credit score! They won't give me access to my money to pay my bills!! I may have to go to an attorney to get my money from the bank!
So I got a dollar bank credit to finance through a company to get a furnace. After I paid the the amount off on time. Few months later a fraudulent charge was made. I refuted right away. So I didn't pay the bill. I was told it would be on a freeze. But I kept getting a bill. So when I called costumer service.. I come
to found out my balance has gone to collections and I don't know what agency I have to go to. If I would have known that would have happen. I would have paid. So when asking when on the phone for 2 hours trying to find out what collection agency has it. They hang up on me. All over a 46.09. I recommend No one to use this bank in any capacity. I'm still at a lose what to do.
For some reason I was declined opening a bank account. I am not sure why but that s not why I am writing this review. You are very quickly to take my money but you don t have a date when you return my money. You people are a joke and your customer service is a bigger joke. GIVE ME MY MONEY YOU TOOK FROM MY ACCOUNT. ITS BEEN 8 DAYS!
All i can say is...I'm currently looking for a bank and reviews matter, so I WONT be banking here! Take care of your customers and they will take care of you.
PLEASE DO NOT WASTE YOUR TIME WITH THIS "BANK" . THEY ARE NOT CAPABLE OF DOING SIMPLE THINGS LIKE PRINTING YOUR CARD AT THE BRANCH OR CHANGING YOUR PIN. YOU WILL WAIT ON HOLD FOR AN HOUR JUST TO FOR THE EMPLOYEES TO HANG UP ON YOU OR IF YOU DO GET SOMEONE THEY REFER YOU TO THE BRANCH, WHEN YOU GET TO THE BRANCH THEY TELL YOU TO CALL CUSTOMER SERVICE SO IM CERTAIN NO BODY ACTUALLY KNOWS WHAT THEY ARE DOING. IF YOU HAVE DOLLAR BANK, PLEASE JUST CLOSE THE ACCOUNTS AND MOVE THEM TO A REAL BANK CUZ THIS AINT IT.
We recently refinanced with dollar mortgage -- Candidly, I'm stunned with how bad their online portal is for managing your mortgage. 1) I'm unable to pay my mortgage through their online portal (this apparently is b/c I do not have a Dollar Bank Checking or Savings account). 2) I'm unable to see any mortgage transactions to ensure they received my payment and/or check to ensure they applied any extra payments/principle correctly.
These two items seem like basic functionality -- How can you run a mortgage servicing unit without these?
Very unwelcoming and unhelpful... wouldn t do a dispute on a charge on my account after I explained how it was incorrect. I will not be using that branch again and will not be recommending them either.
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