We recently refinanced with dollar mortgage -- Can...

We recently refinanced with dollar mortgage -- Candidly, I'm stunned with how bad their online portal is for managing your mortgage. 1) I'm unable to pay my mortgage through their online portal (this apparently is b/c I do not have a Dollar Bank Checking or Savings account). 2) I'm unable to see any mortgage transactions to ensure they received my payment and/or check to ensure they applied any extra payments/principle correctly.

These two items seem like basic functionality -- How can you run a mortgage servicing unit without these?