Dolan auto group Reviews

The employees here are amazing and always keep one updated on the service schedule being completed on their vehicle

This dealership is wonderful when Selling a car ... Service department is terrible. All they care about is having money in their purse. Insurance was paying for a new windshield. They were guaranteed payment by Farmers. They waited to get hold of Farmers until after the claim department closed to let them know work was complete. Farmers said if they had contacted them 15 minutes sooner they would have paid immediately. Because of the ineptness of a service writer they would not release my car back to me until it was totally paid for. Farmers had told them all they had to do is collect my deductible and they would be paid immediately the next business day. The 2 service managers would not listen to reason, or believe Farmers. These supposed managers would not release my vehicle on a Friday night after they failed to contact Farmers timely. If they told me before I had them replace the windshield, I would have taken it to a reputable glass company that works with national insurance companies all the time. The entire service department was terrible. Take your vehicle elsewhere for Service. Total lack of communication, total unprofessional attitudes.

Promt service. I waited for my vehicle during a standard (20k mile) service. Waiting area is nice, comfortable and clean (though stripped of the previous amenities, due to covid, no doubt. The service rep (Steve) was knowledgeable and friendly. My car was taken into the service area immediately and I was back out on the road in under an hour. Pleasant experience. Concise and thorough written automobile report provided at the service conclusion.

Great people. Stranded with a blown up car. They have and are helping us through this. Maybe work out a deal on a new car for us.

Great customer service we had posh as our salesman and he was fantastic he didn't he wasn't pushy or anything he made us make our own decision on a car we bought a Subaru Forester a 2016 and he made us do the deal and posh was an excellent salesman he fits the job very well I'm glad he made it to the floor and out of the back ends Tom Dolan is a great place to go if you wanted to trade in your car they gave us a great trade in for my 2004 Mitsubishi outlander they are great people and they are great customer service a very nice people there I would go back there and trade in my car if I had to but I love my Subaru Forester my daughter and I made a good deal we thank you Tom Dolan and we thank you posh

I'm beyond happy I ended up buying a Kia, because everyone I spoke to at the dealership was very kind, helpful, and not once did I feel pressured into anything. This was my first time buying a new car and I couldn't have asked for a better experience! Even with the issues I had on my end before driving home, they were beyond patient and worked with me. Of all the dealerships here in Reno that I communicated with, none of them compared to Dolan.

I have only interacted with their service department. They've always been good about getting service done as agreed, on time, and offering rides to and from.