C

This dealership is wonderful when Selling a car .....

This dealership is wonderful when Selling a car ... Service department is terrible. All they care about is having money in their purse. Insurance was paying for a new windshield. They were guaranteed payment by Farmers. They waited to get hold of Farmers until after the claim department closed to let them know work was complete. Farmers said if they had contacted them 15 minutes sooner they would have paid immediately. Because of the ineptness of a service writer they would not release my car back to me until it was totally paid for. Farmers had told them all they had to do is collect my deductible and they would be paid immediately the next business day. The 2 service managers would not listen to reason, or believe Farmers. These supposed managers would not release my vehicle on a Friday night after they failed to contact Farmers timely. If they told me before I had them replace the windshield, I would have taken it to a reputable glass company that works with national insurance companies all the time. The entire service department was terrible. Take your vehicle elsewhere for Service. Total lack of communication, total unprofessional attitudes.

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