Honest, knowledgeable, timely, extremely fair - Ch...
Honest, knowledgeable, timely, extremely fair - Charlie and his team are all these things. I have a 2001 Audi A6 that was experiencing difficult to diagnose problems that my previous mechanic had given up on. Charlie and his guys diagnosed it quickly and addressed the problem. Against Charlie's recommendation I asked him to install a used part I obtained online. It worked initially but then failed after a few days, as Charlie expected it might. Rather than an "I told you so", Charlie was kind and patient and worked with me to obtain another part and he installed it immediately. When I asked him how much I owed him his reply was to shake my hand and thank me for my business. This was old-time family service that I have not seen in years. In subsequent visits for other repairs, it's been more of the same: prompt, courteous, expert service for very fair and transparent prices. I've driven up without appointment for problems that were happening right then and Charlie dropped everything to take a look and give me a ballpark on what the cost would be so I could make decisions on what to do next. As I was there he did the same for another customer. I don't write reviews but felt compelled to write this one as this kind of excellent service is becoming quite rare these days.