4 years ago
I had planned a day for my little sister and i, ...
I had planned a day for my little sister and i, we unfortunately arrived very late to our showing. I had explained to the young lady, Jessica in the box office what had happened. She was very quick to help and resolve our situation. We were able to catch the next showing. We spoke to Robert the usher again of our stituation and he was already aware of the situation. He kindly walked us to our seats and got us accomadated. Jessica, even came to check up on us and see how we were doing. I felt relieved & thankful that my little sister would get to enjoy the Nightmare Before Christmas in 4d at El Capitan.
Thank you so much to Robert and Jessica. You both gave my little sister and i such excellent customer service. You both had great communication, and not once did i feel like i had caused an inconvenience to you and your team. Such great staff at El Capitan.